CHAPTER 10 LEADING PEOPLE

CHAPTER OVERVIEW
The Importance of Leadership Leadership Traits and Sources of Power Leader Behavior Choosing a Leadership Style Conclusion

LEADER BEHAVIOR

Leadership behavior in the work place towards subordinates Authoritarian VS Participative

AUTHORITARIAN PARTICIPATIVE

Uses of leaders power to enforce Involves both leader and follower in obedience, to control, to command a process of joint decision making and to make decision

Better for subordinates to listen to the leaders instruction More concern about the production and profit
Ex: cut cost and portion of the foods production

Superior ask for subordinates participation in sharing opinions Usually due to situation which need to concern on subordinates
Ex: Manager let banquet captain to handle events with their own skills

Advantages and Disadvantages

Type of Leadership Advantages
Manager with authoritarian can show the image as a leader Can avoid for too many works that postponed Fast job and cut time Easiest and most natural leadership style for managers

Disadvantages
No chance and space for employees to share knowledge and opinion
Managers will only talk to employees when they make mistake Create an environment of fear and resentment Leading to high turnover

Authoritarian

Participative

Can do variety of job at the same time

Lead to greater creativity and result to more effective tasks Managers expect their employees easily understand their job description

Need more time to solve the problem occur

Information/ strategy shared to employees

will be risk Less effective with unskilled/ lack of knowledge employees

More mutual respect and communication

between superior and subordinate

Some

employees will

not

follow the

procedures, as long as the job can be done

Factors Affecting Leadership Style

The personality of the follower

Dependent employees respond more to authoritarian
Employees who are lack of knowledge and skills

(authoritarian) Independence employees refer to participative style Employees with ability communication skills (participative)

The nature of the tasks

Managers who want to achieve high profit during peak

season tend to use authoritarian Participative more effective for a common sense task

GMs Leadership Behavior

GMs are more concern on profit and achievement Concern with the ins and outs of the hotel Must respond clearly in the authoritarian and participative leadership Most GMs tend to be more autocratic rather than democratic Decision-making process need to work with subordinates Usually during complex problems in the management GMs are straightforward towards employees terminate them directly if they cannot perform

Consideration and Initiating

Consideration: concern more towards people/employee Initiating: concern on task and production The management grid model:

GMs Leadership: Task VS People

GMs must play role in controlling profit and employee welfare Most GMs will concern more on initiating structure GMs want to achieve high performance and expect everything to be perfect Too higher expectation will lead to pressure and stressful environment Most successful GMs will concern more towards people who worked for them GMs are less interesting on consideration

LEADERSHIP STYLE

Leader need to be flexible. Cannot always be effective by being participative or authoritarian or any consideration is best under all circumstances. Knowing when to behave in certain way and alter the leadership style is important.

When one person (A) exerts influence over another (B) its sometimes difficult to determine if its As behavior that causes B to act in a certain way or just the opposite (that is, Bs behavior causes A to act in a certain way).

CHOOSING A LEADERSHIP STYLE

4 important aspects of leadership behavior by Hershey and Blanchard: Job maturity The skill, training and experience a follower brings to a job. Psychological maturity A followers self-confidence and self-image. Immature follower Would be inexperienced, untrained, and possess little self-confidence. Mature follower Highly skilled, well-qualified, possess considerable self-esteem and confidence.

Figure 10.3 Leader Behavior & Follower Maturity.

Follower Maturity

Initiating structure

High Moderate Low

Leader
Behavior

Consideration

Low

High

Low

Low

Moderate High

How General Manager Acts

Experience subordinate Subordinate do their job Gives a lot of freedom Let the subordinates with the manager Experience subordinate Coached and trained Balance between hands-on and hands-off

Leadership Style
Leadership Behavior A-I and A-II C-I and C-II Leadership Style Autocratic decisions. Consultative decision making.

G-II

Democratic or group decision making.

GMs Decision Making

GMs can make and authoritarian or others participations. They make decision based on the situation and seemed to alter their behavior according to the situation. GMs also must allow some decision to be make differently for better acceptance and commitment among the subordinates.

Person can be a manager but not a leader. Sometimes people deliver their job or their behavior without leadership Leadership is a process of getting the willing cooperation of employee to perform better with organizational goal. Leadership style is very important in decision making process.

CONCLUSION