Professional Documents
Culture Documents
MEDICAL COMMUNICATION
Dr.T.V.Rao MD
DR.T.V.RAO MD
I will prescribe regimens for the good of my patients according to my ability and my judgment and never do harm to anyone. All that come to my knowledge in the exercise of my profession or in the daily commerce with men, which ought I not to be spread abroad, I will keep secret and will never reveal. *Practice of ethics reduces litigations it is true
DR.T.V.RAO MD
DR.T.V.RAO MD
COMMUNICATION SKILLS
To diagnose and treat disease To establish and maintain a therapeutic relationship To offer information and educate
DR.T.V.RAO MD
patient is uncomfortable. Call the adult patient Mr., Mrs., or Ms. (do not use first name ) Maintain privacy.
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CONSULTATION SKILLS
THE MOST IMPORTANT SKILL IN MEDICINE
To get the most out of the consultation for the patient foremost and for the doctor. To plan the consultation using a framework To adapt your style of consulting to meet the needs of the patient To handle difficult situations To have rescue plans when things go wrong To use time efficiently in the consultation To be able to assess and improve the consultation
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Task Orientated
Doctor centred
Patient centred
Behaviour Orientated
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DR.T.V.RAO MD
Used silence effectively, allowing patient enough time to express thoughts or feelings
Actively encouraged patient through use of supportive words or comments Dialogue with patient was enhanced by effective use of non-verbal behaviour Used open, exploratory questions inviting patient to become actively involved Adjusted language as appropriate, to suit particular needs of the situation
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EMPATHY
Empathy: The ability to understand and share the feelings of another. from Greek empatheia (from emin + pathos feeling)
This sums up what empathy is: I am here with you, I give you hope, and accompany in your feeling
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PATIENTOLOGIST
Patientologists. They are empathetic; and understand what the patient's fears and worries are, so that they can help them to manage them. How does a doctor become a good patientologist ? Unfortunately, these skills are never taught formally in medical college. Some doctors have a great bedside manner, because they have a high EQ ( emotional quotient). Others learn how to improve their patient skills by emulating their teachers who are good clinicians
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In all doctor-patient interactions a variety of communication skills will be required for different phases of the consultation. During the start of a consultation, doctors must establish a rapport and identify the reasons for the consultation. They must go on to gather information, structure the consultation, build on the relationship and provide appropriate information
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Good communication helps the patient to recall information and comply with treatment instructions thereby improving patient satisfaction. Good communication may improve patient health and outcomes. Better communication and dialogue by means of reiteration and repetition between doctor and patient has a beneficial effect in terms of promoting better emotional health, DR.T.V.RAO MD resolution of symptoms and pain control.
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ALL MEDICAL AND PARAMEDICAL STAFF ARE IN COMMUNICATING THE FACTS TO PATIENTS
Good communication within the healthcare team is essential in order to ensure continuity of care and effective treatment for patients. Moreover, poor communication between professional staff has been identified as an underlying factor for failed communication with patients. For example, a patient may be given different information regarding their condition by different members of the healthcare team.
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Communication skills too are very Important Professional coordination is basis of success
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Programme Created by Dr.T.V.Rao MD for Medical and Health Care Workers in the Developing World
Email doctortvrao@gmail.com
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