MAXIMO 6.

0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

This documentation will guide you in creating a business calendar and an SLA that uses that calendar within Maximo. In order to have an SLA work on a business calendar as opposed to a 7 day calendar, we must first create a new calendar object. To do so, select the Administration category on the Go To menu and then select the Calendars sub-option:

To create a new calendar to work with, click on the New Calendar icon, displayed below:

Give the calendar a name, description, start date, end date and select the organization that the calendar will apply to:

MAXIMO 6.0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

Next, select the Define/Apply Shifts option from the Select Action Menu:

Click the New Row button and the following options will be displayed:

MAXIMO 6.0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

Give the shift a name, and description. For most situations we will need to have a calendar that operates in multiples of seven that starts on Sunday. In the Start Day textbox, type Sunday and in the Days in Pattern textbox, type 7. The organization should be filled in, but if not, select the organization that your shift will be applicable to. Once you are done, click the Define Pattern button:

Now, you will set up the hours that the department operates during the course of a given day. In the instance shown above, since we picked Sunday as the starting day, Pattern day 01 would be considered Sunday. Because of this, we will leave all of the columns blank to indicate that there is no working shifts for Sunday. Pattern day 02 would be considered Monday. Here we will enter the hours of the day that RFIT accepts service requests. Do the same thing for Pattern day 03 to Pattern day 06, leaving Pattern day 07 (Saturday) blank as well. This will create a Monday through Friday shift that starts at 6:00AM and ends at 11:00AM. Once you are finished, click the OK button. Next, click on the checkbox to the left of the name of the new shift that you created and click the Apply Shift(s) button:

MAXIMO 6.0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

Select the dates that you wish the shift to apply to. In most cases, this would be the entire duration of the calendar that you just created. Once done, click the Ok button:

Click the Ok button in the remaining window. Your calendar will now look like this:

Next, you will need to define the Holidays that fall within the start and end dates on the Calendar. To do so, select the Define/Apply Non-Working Time from the Select Action menu:

MAXIMO 6.0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

In the window that appears, click the New Row button and the following window will appear:

Give the holiday a description (usually just its name), start date and end date. You can select different types of day types if you desire, just select Holiday for now. Click the OK button to save the holiday entry. Select the Define/Apply Non-Working Time option from the Select Action menu again:

Click the checkbox to the left of the holiday that you just created and click the Apply button:

This will designate 12/25/2010 as a non-working holiday which will be ignored whenever SLA calculations are involved. Repeat the above few steps to create all working holidays required for the time frame that you selected for the calendar.

MAXIMO 6.0 TRAINING DOCUMENTS

Creating Maximo Calendars (v6.2)

You have just created a business calendar with off days and holidays. This calendar can be applied to a Maximo SLA to limit the hours that the SLA clock ticks to business hours. To see how this is done, see the next document series, Setting up Maximo SLAs (v6.2).doc.