Professional Documents
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Transform your library service to deliver firm-wide business insights and support strategy
This conference will enable you to:
Deliver on your firms strategy by offering key insights into target markets and assist with business development Protect your firm against embarrassing and costly copyright infringements Benchmark your services against your competitors Achieve success on your next project by bringing it in on time and within budget Improve your day-to-day efficiency with a focus on practical, user-friendly skills and tools Embed your library as a proactive service, not just a space Future proof your library choosing financially sustainable solutions Retain key people by developing technical skills and employing good management techniques Join your peers, competitors and industry thought leaders to collaborate, learn and network
+44 (0)20 7324 2365 events@ark-group.com www.ark-group.com Or see back page for mailing details
CONFERENCE
MORE INFO
There is no denying it, the library space is changing. Greater pressure is being felt by your peers to deliver better information, be more proactive and literally cut corners and operate in smaller or more virtual spaces. This doesnt mean it is all doom and gloom for information professionals; you are faced with the unique opportunity for growing and transforming your traditional library and embedding it as a service within the firm, not a space. This is the challenge that you and your peers face; are we moving in the right Past event feedback direction and are the changes we make now future proof? Some great tips and thought-provoking content. Sarah Brittan, Last year our theme focused Baker & McKenzie on how to run the library more like a business and this pressure has certainly not abated. Information professionals are now playing a proactive role in delivering key information, insights and understandings of their clients needs. Supporting the firms strategic areas of growth by breaking with traditional thinking around librarians and libraries and collaborating across departments, practice areas and offices. This programme, researched with legal information thought-leaders, offers one day of intensive guidance and tools to aid you in delivering streamlined services that will bring you in line with your competitors and closer to meeting client expectations.
Join us for one day of intensive and practical insights to ensure you are delivering services that are competitive, relevant and will inspire best practice.
CPD information
Attendance at this conference qualifies for 6 hours of SRA accredited CPD (at intermediate/advanced level). To claim your hours, quote provider code: EEW/ARCL.
Tangible take-aways
Whilst we know networking with your peers is good, and learning what your competitors team are doing is great, the most important thing for you and your management is that you come away from this conference with skills that will help you make efficiencies, cost savings and improvements in your day-to-day role which in turn can be passed along to the business. This is why we have included essential tools and skills sessions such as project management, training and copyright. Many information professionals find themselves responsible for implementing new projects and initiatives that will bring their services in line with competitors. Project management within a legal framework requires a particular set of skills and understanding, which is why we have brought in legal project management expert, Antony Smith to share his insights and provide a sensible Past event feedback approach to managing Great inspiration and numerous projects. ideas from people doing the same role as me. Common copyright mistakes Zoe Wright, and infringements are not only DLA Piper potentially embarrassing for law firms, but could land up costing the firm a substantial amount in legal fees. We know that you all have an understanding of copyright and we want to share this with each other, not just the dos and donts, but also the peculiarities of each resource, platform and supplier, learnt from your particular experience in dealing with them. This session is sure to get you talking, sharing and learning as we create a personal copyright handbook for Librarians by Librarians, and have some fun doing it.
CONFERENCE
AGENDA
09:00 Registration and refreshments 09:30 Chairs opening remarks Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith STRATEGY UPDATE
09:40 CASE STUDY | The development and role of business intelligence at Bird & Bird Becoming a trusted adviser introducing business intelligence services to the firm Creating and developing of pro-active business intelligence Exploring the implications for library staffs soft skills Where to next? Cecilia Cheung, Head of Library & Information Services and Susan Lamond, Senior Business Researcher, Bird & Bird 10:10 UPDATE | One year on: Aligning and embedding library services strategy into the business Reflection and overview of our journey Organically growing and elevating the service visibility from the start Response to positioning the service as an imbedded and proactive unit within the firm Collaboration with other support teams Sarah Brittan, Library & Information Services Manager, Baker & McKenzie 10:30 CASE STUDY | Reviewing and relocating the library services at Allen & Overy Managing the process, understanding the end goal Conducting an internal audit and mapping processes what we learnt Working with service centres Review the good, the bad and the ugly Julie Christmas, Library Operations Manager, Allen & Overy 10:50 Joint question time Cecilia, Susan, Sarah and Julie join together for a joint question time to discuss the issues raised by the preceding three presentations. 11:10 Morning coffee break PEOPLE MANAGEMENT
14:00 PANEL | Great expectations: Can we future proof our libraries? Current awareness delivery Communication within your firm and externally with clients Keeping up with the pace of change within technology intranets, delivery systems, etc Lean library management the good, the bad and the lessons learnt E-books and licensing is it worth the hassle? Whats next client expectations and generation Z Panelists include: Claire Fox, Knowledge & Information Manager, Kingsley Napley Victoria North, Associate Director of Information Services, Kirkland & Ellis International Lynne Jones, Head of Library and Research, Lewis Silkin Sarah Froggatt, Librarian, RPC 14:50 Training lawyers: Lessons learnt and what not to do Delivering engaging and proactive training Exploring learning styles and preferences Applying training methods Training that continues to delivers results once out the library Emma Davies, Knowledge Officer, Veale Wasbrough Vizards 15:20 Afternoon coffee break 15:50 WORKSHOP | Project management 101: A practical guide to managing projects, time and expectations Understanding project management and how it can assist you in your day-to-day role What makes a good project manager? Introducing some tools, techniques and methods How to make a quick start and achieve immediate results Antony Smith, Director, Legal Project Management 16:30 Interactive session | The librarians inside guide to copyright This interactive session will draw on the collective knowledge of all the information professionals in the room at the end of which, conference participant will come away with key insider knowledge of copyright across the resources and platforms they use. Looking across various mediums of information and their related copyright issues, as well as specific resources; we encourage you to share your experience, understanding and top tips. Facilitated by: Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith Dunstan Speight, Library Manager, Berwin Leighton Paisner 17:20 Chairs closing remarks 17:30 Close of conference
11:40 Managing teams, understanding dynamics and communicating effectively Working to a shared purpose to achieve results and to create a cohesive team Exploring leadership styles building influence through style and authority Delegation empowering your staff and sharing responsibility Employing open communication and active listening Handling conflict and difficult situations Victoria North, Associate Director of Information Services, Kirkland & Ellis International 12:20 Developing and promoting technical skills for researchers How to identify the key research skills across a research team and define the key skills set needed How to create a matrix for benchmarking staff technical skills and identifying training needs Consideration of the benefits of this approach, including: Improvements to staff performance
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