Professional Documents
Culture Documents
1. Verbal Communication:
It is a type of communication done by using words. It can be both
written and oral. It includes letters, memorandums, e-mails, faxes,
telephonic talks, etc.
2. Non-verbal Communication:
It is a type of communication transmitted without usage of words.
It includes appearance, body language and space, time and silence.
COMMUNICATION CHANNELS
1. Direct Channel:
Using direct channel means that there is a face-to-face interaction
between the sender and receiver while communicating the message.
2. Indirect Channel:
Using indirect channel means that there is not a face-to-face
interaction between the sender and receiver and a device like telephone or
computer is used while communication.
BARRIERS AGAINST SUCCESSFUL INTERPERSONAL
COMMUNICATION:
1. Emotions:
Extreme emotions are most likely to hinder against effective
communication because the ideal or message maybe misinterpreted.
2. Filtering:
This is where the sender manipulates the information that he
communicates to the receiver. The purpose of this is because sometimes
people would shape and reform the message so that it appears and sounds
favorable to the receiver.
4. Defensiveness:
Defensiveness normally consists of attacking what the sender tells
you, putting out sarcastic remarks, questioning their motives or being
overly judgmental about the subject matter.
5. Cultural Difference:
Sometimes our culture may be a huge hinder for effective
interpersonal communication. When two people with different cultures
communicate, they often do not understand each other's cultures and may
misunderstand the true meaning of what each other are trying to convey
through such a sense.
6. Jargon:
Not everyone understands each other's jargon words. Jargon should
be avoided especially when talking to someone who isn't familiar with
you personally or within your organization.
STRATEGIES FOR SUCCESSFUL INTERPERSONAL
COMMUNICATION
3. USE FEED-BACK:
6. Clarity: Clarity simply means that the words used in the message
should be clear and simple.
7. Correctness: This principle states that the information of message
should be correct and message should be according to the rules of
language in which it is conveyed.
8. MAINTAIN EYE-CONTACT:
Tone of the voice of the sender should show respect for the
receiver. It shouldn’t show anger in any case. A level, well-modulated
conversational tone is persuasive without being intimidating. The tone,
inflection, volume and fluency, all matter a great deal to have a successful
interpersonal communication.