Professional Documents
Culture Documents
Telephony
Calendar
Collaboration
Messaging/UM
Mobile replacing fixed lines provide flexible low cost collaboration tools
2013 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property.
Rapid technology change: IP, mobility, SIP , video, Aging / end-of-life technologies
IT challenge to pay for, maintain, support End user challenge to learn, use
End-users
IP PBX Server Support LAN Switch
Changing business structures IT: Convergence of voice, data, network teams Rising user expectations (e.g. BYOD, video) Provide applications support internal or outsource Cloud solution decisions (Private, Public, Hybrid)
Support
Support
(Voice Mail, Presence, email, video, FMC)
Router/Gateway
Peripheral Servers
Networks
Support
IP/MPLS Network
Support
PSTN
2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Near Term
IP / PBX and / or UC App Platform
End State
Mobile UC
IM & Presence
Messaging
Consolidated UC Strategy
Business Applications
As-a Service
Public Cloud
Customer owns equipment, and its operated in a dedicated hosted environment Attributes CAPEX Model Reduced Staffing Maintenance costs Reduced data center cost Shared control/support
Shared, multi-tenant infrastructure, which customers pay for per-seat, per-month Attributes OPEX Model Reduced Staffing No Maintenance Costs Data center included MRC Support included in MRC Less control
A flexible combination of all consumption models with services to support integration and management Attributes OPEX/CAPEX Model Reduced Staffing Reduced Maintenance Cost Support for legacy and new applications across hosted and customer data center Shared control
CAPEX Model Added Staffing Maintenance Costs Data center costs Complete Control/Support
2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Tablet
Smartphones and tablets will be the two most widely used devices for UC in 2013, passing traditional computers and desk phones
Infonetics Research
Smartphone
By 2016, the only wire required for employee work spaces will be the power connector
Gartner Predicts 2012
2013 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property.
84M
72%
25M
7
64%
Secondary Device
PC and tablets replace fixed line devices at the work place
Primary and Secondary Device Enhancements Convert tablets into a complete work station including voice, video presence, IM collaboration
2010-12 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
Docking Stations
9
2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Enhancements in 911 service Applications allow the use of PC to work as a replacement to desk phone
Emergency Services
Provides complete support for Nomadic user Support PC and mobile devices Supports IP Telephony and mobile user hybrid Supports E911 regulatory requirements
10
2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
PSTN Access Shifting from TDM to SIP IP Protocol Internet Access replacing classic transport access to support voice and data Mobile 3G, 4G, LTE taking the place of ordering traditional T1-PRI and PBX
IM and presence between UC solutions Federated directory, VoIP Video federation and Consumer
11 *Noted service features and availability are future looking and subject to change, modification or delay.
PSTN
Internet
SIP Cloud
WAN
Contact Center
Overflow
Branch
@Home
13
2013 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other marks are trademarks of AT&T Intellectual Property.
14