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BUSSINESS ENGLISH
Mu cu, h tho snh ng d hc
Kn thc thng m thc t
M ngy mt b ngn gn
a MP3 pht m tu chun
LI NI U
i di n v nhngx khch hng ng i n c ngoi, b n c m th y
c ng th ng, khng ni c nh ng i u mnh mu n ni? B n c
mu n tr thnh ng i ni ti ng anh l u lot, tha h tung honh
ngang d c trn th ng tr ng?
Chng tooiraat !uan t"m n nhu c u c a b n, nh t l nhu
c u c a nh ng ng i ang lm n v i cc i tc n c ngoi#
gi i !uy t nh ng v ng m c trong vi c di n t c a b n,
chng ti bin o n cu n$%i ng &nh trong giao ti ' th ng
m i$# n i dung c a cu n ch c ' n cc v n trong
th ng m i t vi c n khch, ti ' khch cho t i vi c gi i thi u
n 'h m, d n khch th m x ng, gi i !uy t tranh ch ', t
k( k t h ' ng m t cch thu n l i,hon thnh giao d ch,) b n
i cng tc n c ngoi, c n t v* my bay, t 'h+ng trong
khch n, b n c n 'h i gi i !uy t nh ng vi c b t nh c th
x y ra? %rong cu n ch ny, chng ti xin gi i thi u t i b n t t
c nh ng m u c"u giao ti ' trong cc tnh hu ng b n c th g '
'h i# Ch c n b n th c hnh th,o cc m u c"u chng ti h ng !
d n, ch c ch n b n c kh n ng giao ti ' m t cch t " !
nhin#
Cu n ch ny g m -. bi, t ng h ' cc tnh hu ng giao ti ' #
ch"n th c v inh ng, d h c, d th c hnh, cung c ' cho b n ! !
cc thu t ng , t v ng r t th c t thng !ua cc h i tho i m u ! !
v h i tho i b ung, gi' b n c th v a h c, v a th c hnh# # !
/goi ra, trong m i bi u c 'h n m r ng0Buin, &dvic,1, $
cung c ' cho b n nh ng ki n th c kinh nghi m th c t trong % !
ho t ng th ng m i#
23 cu c ng hi n t i nhi u cng vi c b n r n, ch c n m i ngy $
b n dnh th i gian gi i lao ng n ng i c a mnh h c cu n
ch ny, au -. ngy, b n c m th y t tin h n b i 'h n4 " !
PHN 1
INITIAL CONTACT
LN U GP MT
Lesson 1
PICKING UP A BUYER
LAM OUEN V I KHACH HANG
H i tho i m u
1
A: Excuse me, but are you Mr.|ohnson of Cty Bank?
5in l i, ng b l 6ohnon bn ng"n hng City 'h i khng ? $
B: Yes, I am.
7"ng, ng v y#
A: How do you do? Im Davd Wang of Acer Industra Corp.
Cho ng4 %i l 2avid 8ang, bn cng ty my t9nh &c,r#
B: How do you do? Gad to meet you.
Cho ng4 : t h"n h nh c g ' ng#
A: Dd you have a good fght?
Chuy n bay vui v ch ? & %
B: Yes, t was en|oyabe, thanks.
7"ng, chuy n bay r t vui v , c m n ng & .
A: Thats good to hear.
: t vui v ng ni nh v y#
2
A: Wecome to Chna, Mr. Brown.
;ng Bro<n, hoan nghnh ng n %rung =u c#
B: Nce to meet you, Mr. Wang.
;ng 8ang, r t vui c lm !u,n v i ng#
A: Ive been ookng forward to meetng you, too.
%i lun hi v ng c lm !u,n v i ng#
B: Thank you very much for comng to meet me.
: t c m n ng > n n ti#
A: No troube at a. Let me take your thngs.
C g "u4 ti xch hnh l( gi' ng nh*4
B: Oh, thats a rght. Theyve not heavy.
7"ng, c ng c# ?nh l( khng n ng l m "u# '
3
A: (Cang out n the cowd) Here I am, Mr. Harrs.
0@ i gi a m ng1 ?arri, ti "y4
B: H, Mr. Ln. How are you?
ChaAo Bin# &nh co3 khoC, kho"ng?
A: Fne, thanks. Its nce to see you agan.
CaCm n anh, to"i rat khoC,# %haDt vui v EFGc gaH' laGi
anh#
B: Its been qute a whe, hasnt t?
Ba"u la*m roi chu3ng ta kho"ng gaH' nhau nhI?
A: Rght. Its been amost 3 years snce I saw you a LosAngees.
Ju3ng th,# %FA khi gaH' anh C Bo &ng,l, E,n nay EaK
gan ba nam roi#
B: You havent changed a bt.
&nh va>n nhF ngaAy xFa
A: Thank you. Nether have you.
CaCm n4 &nh cuKng vaDy4
Change(v): thay o
A: How was your fght?
Chuy,n bay cuCa anh th, naAo?
B: Not bad. But Im a tte tred.
CuKng EFGc# /hFng to"i hi m,Dt#
A: Have you made hote reservaton?
&nh EaK EaHt kha3ch aGn chFa vaDy?
B: No, the trp was so sudden.
ChFa, to"i Ei voDi !ua3#
A: We then, et me make some arrangements for you.
7aDy E,L to"i a*' x,' cho anh nh,34
B: Id apprecate that.
:at caCm n anh#
A: Sha I take you to a hote now?
Ba"y giA to"i EFa anh v, kha3ch aGn nh,3?
B: Yes, pease.
7a"ng, caCm n anh#
Arrangement(n): sap xep,thu xep,chuan b
Apprecate(v):cam kch,cam ong
Reservaton(n).p: at trc
Hoi tho!"i #o$ sun%
A: You must be tred after such a ong fght.
Mau chuy,n Ei daAi, cha*c ba"y giA anh m,Dt la*m nhI?
B: Yes, Im feeng a te |et ag.
7a"ng, to"i chFa !u,n EFGc FG ch,"nh l,Dch v, mu3i
giA#
A: Im peased to meet you, Mr.Smth.
:at vui EFGc laAm !u,n v3i anh, anh Mmith#
B: The peasure s mne.
Jo3 laA vinh haGnh cuCa to"i#
A: Is ths your frst trp to Chna?
Ja"y laA lan Eau ti,"n anh E,n %rung =uoc aA?
B: Yes, t s.
7a"ng#
A: Ive booked a room for you at the Hton Hote. Snge, for a
week.
%o"i EaK EaHt 'hoAng C kha3ch aGn ?ilton cho anh roi#
BaA 'hoAng En, anh co3 th,L C trong moDt tuan#
B: Oh,good. Thanks.
NO, tot !ua3# CaCm n anh#
|et ag: s chenh ech ve mu g
Book(v): at phong trc
BUSINESS AD&ICE
Kh en san bay ve on khach, trc ten pha hen
trc a em gap mat v khach (nh quan ca phe
cua san bay), tranh tnh trang khong gap c ng
can on. Nen en on ung g. Ne khach au
a hanh ong that e v khach.
Neu a am nh tren ma ban van khong on c
khach, ban co the tm heu ve hnh dang ben ngoa,
ac em va trang phuc cua khach (nh v du 1 d
ay). Kh en em hen gap, neu thay ng co ac
em phu hp, ban co the en ho trc tep, nh:
A: Excuse me, are you Mrs. Adam?
5in lo>i, ch+ laA ch+ &dam 'haCi kho"ng?
B: Heo! Its a peasure to meet you at ast.
5in chaAo4 :at vui mFAng v cuoi cuAng cuKng gaH' ch+#
Kh on khach hang hay ban be ngoa san bay, ban
co the chao ho ho bang nhng cau n gan d
ay:
Dd you have a good fght?
Chuy,n bay vui v,C chF3 aG?
Dd you have a nce trp?
Chuy,n Ei co3 tot E,G' kho"ng aG?
I hope you had a nce trp.
%o"i hi voGng anhPch+ co3 moDt chuy,n Ei vui v,C#
I hope you have en|oyed your fght.
%o"i hi voGng anhPch+ caCm thay haAi loAng v, chuy,n Ei
naAy#
Ngoa ra, kh ten khach, cach s dung t ng cung
co s khac bet nho nho. No v nhng ng m
gap an au ten, kh tam bet, co the dung t
"meet"(am quen, quen bet), nh:
Ive en|oyed meetng you.
(Ive en|oyed meetng you.)
:at vui EFGc laAm !u,n v3i anh#
Tuy nhen, o v ng quen, ban nen dung ong t
"see". V du:
Im very gad to have seen you.
:at vui EFGc gaH' anh#
V nhng t ng khach sao nh "Anh ve nhe!",
"Anh/ ch can than nhe" ma chung ta thng dung,
ng phng Tay thng thay bang nhng cau sau ay:
Have a nce day!
Have a good tme!
Chu3c vui v,C4
Had a nce day!
I hope you had a nce day.
Qong anh co3 moDt ngaAy vui v,C4
Kh tam bet vao buo to, thay v no "Good bye",nen
no: "Good nght!" (Chuc ngu ngon).
Lesson 2'
()OM THE AI)PO)T TO THE HOTEL
T*+ SA,N BA- .E/N KHA0CH SA1N
Hoi tho!"i m"2u'
A: My name s Davd Wang. Heres my card.
%,"n to"i laA 2avid 8ang# Ja"y laA danh thi,' cuCa to"i#
B: I gve you mne,too.
CoAn Ea"y laA danh thi,' cuCa to"i#
A: The company car s watng outsde. Sha we go?
5, cuCa co"ng ty Eang chA C b,"n ngoAai# Chu3ng ta Ei
EFGc chFa aG?
B: OK. Is t gong to be very far?
JFGc roi# JFAng Ei co3 xa la*m kho"ng?
A: No, we get to the offce rght away. (On openng a car door).
Pease st n the bank seat.
Rho"ng, chu3ng ta ,K E,n van 'hoAng ngay# 0QC cFCa
x,1 QAi anh ngoi gh, au naAy aG
B: Thank you.
CaCm n anh4
Card(n): danh thep
Rght away: ngay tc th
A: (In the car) Its very warm, snt t?
0%r,"n x,1 %hAi ti,t C Ea"y rat am 'haCi kho"ng?
B: It sure s. Hows busness recenty?
7a"ng, Eu3ng vaDy# %nh hnh kinh doanh gan Ea"y th,
naAo aG?
A: A tte sow, Im afrad, but we expect thngs to pck up soon
%o"i , raSng laA kho"ng khCi a*c la*m, nhFng chu3ng to"i
hi voGng moGi thF3 roi ,K tot E,G' ngay tho"i#
B: That sounds encouragng.
5,m ra cuKng va>n coAn tri,Ln voGng.
A: How ong w you be n Be|ng?
&nh ,K C Ba*c Rinh trong bao la"u?
B: My schedue s rather tght. I have to eave for Hong Kong on
Thursday.
%hAi gian cuCa to"i kha3 ,o h,G'# %hF3 nam to"i 'haCi
E,n ?ong Ro"ng roi.
A: We have to hungry, n the case.
/,u vaDy th chu3ng ta 'haCi giaCi !uy,t co"ng vi,Dc
thaDt nhanh#
Sow(ad|): tr tre, khong kh sac.
Pck up:ca then
Leave for: en
Encouragng(ad|): co tren vong/hy vong
A: Yes? May I hep you?
7a"ng, to"i co3 th,L giu3' g EFGc cho o"ng?
B: Id ke to check n, pease.
%o"i muon nghI troG#
A: Do you have a reservaton?
N"ng EaK EaHt 'hoAng trF3c chFa aG?
B: Yes. My name s |ohn Smth. I made t wth the ABC Trave
Agency n L.A.
:oi# %o"i laA 6ohn Mmith# %o"i EaK EaHt !ua co"ng ty lFK
haAnh &BC cuCa Bo &ng,l,#
A: No probem. I have the reservaton here.
7a"ng# ;C Ea"y co3 ghi EaHt trF3c roi#
Check n: thue, ang ky(phong )
In that case: neu nh vay, neu vay
A: Heres your hote. Let me hep you wth the formates at the
formates at the front desk.
Ja"y laA kha3ch aGn anh ,K C# J,L to"i E,n !uay l,>
ta"n laAm thuC tuGc cho anh#
B: You are very knd.
&nh thaDt tot buGng#
A:(In a hote room) I thnk youd ke to unpack and freshen up.
0 %rong 'hoAng kha3ch1 %o"i ngh cha*c anh muon mC
haAnh ly3 ra lay !uan a3o roi nghI ngi moDt la3t.
B: Yes. |ust gve me a mnute to take a shower and change my
cothes.
7a"ng# %o"i can moDt chu3t thAi gian E,L ta*m rFCa vaA
thay !uan a3o#
A: Take your tme. I be back around 6.
7a"ng, anh cF3 tFG nhi,"n# RhoCang T giA to"i ,K !uay
laGi#
B: OK. I be ready by that tme.
7a"ng# %o"i ,K chuaLn b+ xong moGi thF3 trF3c T giA
Formates (n).p: thu tuc
Unpack :m hanh y
Freshen up: tam ra thay quan ao
Take your tme: am t t
Ho thoa bo sung:
A: Woud you ke me to show you around?
Anh co muon to a anh dao khong?
B: Thanks. Thats very knd of you.
Cam n anh. Anh that tot bung!
A: How far s t to the offce?
T ay en van phong con xa na khong a?
B: It take about 40 mnutes or so f the traffc snt too heavy.
Neu gao thong thuan ten th khoang 40 phut na
chung ta se t n.
A: Hows the marketng these days?
Tnh hnh th trng dao nay the nao?
B:Pretty good. Saes have been up these days.
Tng o on. Lng ban ra ang tang trong dp nay.
A: When shoud I pck you up?
Kh nao th to co the en on anh c?
B: At 10 tomorrow mornng, pease.
10 g sang ngay ma nhe!
BUSINESS ADVICE
Theo tho quen gao tep, kh bat tay, chung ta thng
ten tay a danh thep uon. Nhng Au My, ch kh
can thet pha en ac, ng ta m a danh thep cho
nhau. V vay, kh gao tep v ng phng Tay, chung
ta can chu y mot eu, o a khong nen bat buoc
o phng pha a danh thep cho mnh, v nh the se
that e. Thong thng, ch kh ten khach hoac trong
trng hp thch hp m pha a danh thep m the
hen c ay u y ngha va cong heu cua no.
D ay a nhng cau thng dung kh trao o danh
thep.
Heo! Im Davd Wang. Heres my busness card.
Chao anh, to a Davd Wang. Nay a danh thep cua
to.
Oh, et me gve you my busness card before I forget.
O, to cung xn g anh danh thep trc kh to quen.
We, t was nce to have met you. Heres my card. Pease ca
me any tme.
Vang, that vu v c quen bet anh. Nay a danh thep
cua to. Kh nao ten anh hay go cho to nhe
Trong nhng trng hp khac, tren ng t san bay
en khach san, neu thng xuyen no chuyen v
khach hang th se heu qua hn rat nheu. Luc nay,
ban co the no chuyen ve th tet hoac nhng
chuyen xay ra gan ay, ban co the no:
Its very warm, snt t?
Tr that am ap pha khong?
Dd everythng go a rght?
Mo th eu tot ep ch a?
Hows your busness?
Tnh hnh knh doanh the nao a?
Ngoa ra, neu tren ng nhn thay ben heu cua
cong ty mnh, ban co the tranh thu c ho nay e g
theu ve cong ty, ong th ay o am chu e cua
cau chuyen. Ban co the no:
Pease ook at that bboard. Its advertsng our new product,
SK-X.
Anh hay nhn tam ben quang cao ka. Tam ben g
theu ve san pham m cua cong ty chung to, SK-X.
Lesson 3
MEETING A))ANGEMENTS
SP 3P CUC HP
H i tho i m u
1
A: Dd you fnd your hote comfortabe?
&nh th y khch n c tho i mi khng?
B: Yes, qute comfortabe.
7"ng, c ng t ng i tho i mi# '
A:Let me buy you a drnk, and we tak over the schedue.
%r c h t ti xin m i anh u ng ly n c gi i kht , au
chng ta th ng nh t v th i gian4 "
B:O.K.
7"ng#
A: (At the hote ounge) How ong w you stay n Be|ng?
0%rong 'h+ng ngh c a khch n1 &nh b c Rinh bao l"u?
B: I hope we can wnd up our negotatons by Frday.
%i hy v ng chng ta m 'hn xong tr c ngy th n m " % .
A:That woud be suffcent tme to compete them.
/h th ch c th i gian hon thnh m i vi c " .
2
A: Coud you arrange a meetng wth your boss?
%i c th g ' ng ch c a anh c khng?
B: Of course. Ive arranged for your uncheon meetng wth my
boss.
% t nhin l c# ti > ' x ' anh g ' ng ch c a ti
vo b a tr a r i#
A: Fne.
% t l m#
B: And heres your schedue for tomorrow.
7 "y l k ho ch lm vi c ngy mai c a anh#
A: Thank you.
C m n anh#
B: Youre wecome. You be spendng most of t tourng a
factory. And you be havng dnner wth my manager n the
evenng.
Rhng c g# Uh n l n th i gian c a ngy mai dnh tham
!uan cng x ng, au c3ng n t i v i gim c c a chng "
ti#
A: (In the offce) You have a nce offce.
0 v n 'h+ng1 7 n 'h+ng c a cc anh r t '# ( )
B: Thank you. Pease come aong. We can tak n the conference
room.
C m n anh# Q i anh i th,o ti, chng ta c th m 'hn
trong 'h+ng h '#
A: A rght.
7"ng#
B: Pease have a seat and make yoursef comfortabe. My
manager w be here soon.
Q i anh ng i, anh c t nhin nh*# @im c c a chng ti % !
c ng ' n r i ' .
A: I see.
7"ng#
B: Woud you ke coffee or somethng cod?
&nh c mu n u ng c 'h hay u ng l nh khng?
A: Coffee woud be fne.
Cho ti c 'h nh*4
4
A: Mr. Brown, ths s Mr. Park, my manager.
;ng Bro<n, "y l ng Uark, gim c c a chng ti#
B: How do you do, Mr. Brown? Wecome to our company.
Cho ng Bro<n# Cho m ng ng t i cng ty c a chng ti#
C: How do you do? It was nce of you to send your man to the
arport to meet me.
Cho ng# ;ng th t t t b ng v > cho ng i n n chng *
ti "n bay#
B: Im sorry I coudnt meet you at the arport. Heres my card.
5in l i v > khng 9ch th"n n n ng c# "y l danh $
thi ' c a ti#
C: Heres mne, too.
C+n "y l danh thi ' c a ti#
B: Frst ets have some coffee, sha we?
B"y gi chng ta u ng c 'h nh*4
C: Sounds ke a good dea.
V ki n hay y4
H i tho i # sun%
A: Our company s stuated on 11
th
foor. Pease take the
eevator over ther.
Cng ty c a chng ti t ng WW# Q i anh i c u thang my
bn kia#
B: I see
%i bi t r i#
A: Im sorry to have kept you watng.
5in l i > ng 'h i i l"u# $
B: Thats a rght.
Rhng ao "u#
A: May I offer you somethng to drnk?
;ng u ng cht g nh*?
B: No, thanks.
Rhng, c m n ng#
A: How woud you ke your coffee?
;ng th9ch u ng c 'h g?
B: Back, pease.
Cho ti c 'h ,n#
Business "56i7e
Trong ngh c a ph ng Ty, v c g th u c n tun theo
nh ng thng d y:
1. Kh g th u nh ng ng cng g v nhau, nn g
th u nam g tr c.
2. Kh g th u nh ng ng cng g v nhau, nn g
th u tr c ng c a v th p v ng c a v cao, hay
g th u nh ng ng ch a k t hn v nh ng ng
k t hn.
3. G th u ng t tu h n v nh ng ng nh u tu h n.
4. Trong tr ng h p cng g , cng a tu v c a v nh
nhau, nn g th u nh ng ng mnh thn thu c v
nh ng ng cn .
Theo php ch s , ng g th u v ng c g th u
u ph ng n, trong tr ng h p g th u nh ng ng
khc g v nhau th n g khng nh t th t ph ng
n. Nh ng n u c g th u g a m ng th d ng
c g th u c a v cao, ng nh u tu ho c n g
c ng u ph ng n, nh th m ph h p v ngh
thng th ng.
H28 9em nh n% 6: 5 6 7;7h %i i thi u 5 i <=8'
1.Mss Evans, may I Introduce Mr. Smth?
C Xvan, cho 'h*' ti c gi i thi u v i c v ng
Mmith#
Forget me not!
Ghi nh h tn ca i phng cng l mt php
lch s. nhng c!" nh# How do you do, Mr.
Brown? Hows going, Miss Lin? $hi%n ng&i ngh'
c( c)m gi*c g+n gi th!n thi,n hn. -. /01 $hi gii
thi,"2 ng&i gia3 ti%p /4a ph)i ch5 6 ngh' tn ca i
phng2 /4a ph)i ghi l7i ch8nh 9*c tn ca h. n%" cha
:; th. c( th< h=i l7i i phng2 t"1,t i $h>ng ?c
gi nh+m tn ca i phng.
2. Mrs. Whte, Mss L, ths s Mr. Park.
%h a b 8hit,, c Bi, "y l ng Uark#
3. Mrs. Brown, ths s Mr. Smth; Mr. Harrs, Mr.Smth.
%h a b Bro<n, "y l ng Mmith# ;ng ?arri, "y l ng
Mmith.
4. Mrs. |ones, ths s Mr. L and Mr. Harrs.
%h a b 6on,, "y l ng Bi, c+n "y l ng ?arri#
5. Mr. Morgan, ths s mr. L and Mr. Harrs.
%h a ng Qorgan, "y l ng Bi, c+n "y l ng ?arri#
Nh ng cu ng c g th u th ng dng:
How do you do? Im very happy to meet you.
Cho ng4 : t h"n h nh c g ' ng#
Im very happy to make your acquantance.
: t h"n h nh c !u,n bi t ng#
Ive heard so much about you.
%i > c ngh, danh c a ng t l"u#
Ive been ookng forward to ths occason.
%i lun mong ch c h i ny#
Lesson 4
A CALL ()OM A BU-E)
IN THOI CA KH/CH H>NG
H i tho i m u
1
A: (On the phone) When are you comng to Be|ng?
0? i trong my1 Rhi no th ng t i B c Rinh? +
B: Im arrvng on Apr 8, Pan Am Fght 602. ts due at 10:30
a.m.
%i n vo ngy Y thng t th,o chuy n bay T.Z c a "
cng ty ?ng khng Uan &m# %h,o d t9nh th kho ng W. r i ! ,
ti t i n i# "
A: I be at the arport to meet you.
%i n "n bay n ng# "
B: Iapprecate t.
: t c m n ng#
A: By the way, how w I recognze you?
/h ng lm cch no ti c th nh n ra ng nh ?
B: Im about sx feet seven. I have bond har and wear
gasses.
%i cao kho ng T th c [ 0Zm1, tc vng, m t xanh v ,o
k9nh#
A: I see.
%i bi t r i#
2
A: (On the phone) Export Department. May I hep you?
0/i trong i n tho i1 Uh+ng xu t kh u xin ngh,# C vi c g
khng ?
B: Ths s B Carson from Crown Cyce Ltd.. We are thnkng
of buyng some of your products through OEM busness.
%i l Bill Caron bn cng ty %/?? Cro<n Cycl,# Chng ti
mu n mua m t n 'h m thng !ua h>ng ch t o thi t b
g c c a cc anh#
A: Oh, are you? May I ask where you are now?
, th ? &nh c th cho ti bi t anh ang "u khng?
B: Ive |ust arrved at Be|ng Internatona Arport.
%i v a n "n bay !u c t B c Rinh#
A: I come there to pck you up.
%i n n anh# "
B: Thats very knd of you. How ong w t take?
&nh th t t t !u# Uh i m t bao l"u v y?
A: Lets see. about haf an hour or so.
ti x,m no)kho ng n a ti ng ng h # -
B: I see. I be watng for you at the coffee shop n the arva
ounge.
%i hi u# ti ch anh 'h+ng nh ' c nh " .
3
A: (On the phone) Ths s mke. How are you?
0ni trong i n tho i1 %i l Qik,# &nh c kh , khng? +
B: Fne, thank you, and you?
C m n anh, ti v n kh ,, anh c ng kh , ch ? + ' + %
A: Pretty good, thank you. How nce to hear your voce agan.
%i r t kh ,, c m n anh# : t vui v l i c ngh, th y +
gi ng ni c a anh#
B: Where are you cang from?
&nh g i i n t "u v y?
A: From my hote-Howard Paza Hote. How about havng
unch at my hote?
% khch n ti ang \ khch n ?o<ard Ula]a#&nh n
khch n d3ng c m tr a v i ti nh*?
B: Thats great!
%h th vui !u#
A: What tme sha we make t?
Rhi no th ti n nh ?
4
A: (On the phone) Heo, s ths Be|ng, 6245-4567?
0/i trong i n tho i1 5in cho, c 'h i my TZ^_\^_T[
B c kinh khng ?
B: Yes, t s.
7"ng, ng y #
A: Ths s Chcago.we have a coect ca for Mr. Park. Is Mr.
Park there?
Chng ti g i n t Chicago# Chng ti c m t cu c g i
do ng Uark tr c c# ng 'ark c y khng ?
B: Yes, hes here. I get hm to come to the phone now.
C# ti g i ng y n ngh, i n tho i nh*#
C: Heo.Ths s Mr. Park speakng.
&lo# %i l Uark "y#
A: You have ca from Mr. Mer. W you accept the charge?
C ng Qill,r g i cho ng# ;ng ng ( tr c c ch ? %
C: Yes, I w.
7"ng, ti ng (#
A: Thank you. Mr. Mer s on the ne.
C m n ng# @i ng c th ni chuy n v i ng Qill,r
c r i#
H i tho i m u
A: May I speak to your Sae Manager, pease?
Cho ti g ' gim c kinh doanh c a cc anh c khng?
B: Im sorry, but hes out of the offce. Can I do anythng for
you?
5in l i, ng y khng c "y# %i c th gi' c g cho $
ng khng?
A: Mr. park s on another ne. Do you want to hod?
;ng Uark ang b n ngh, i n tho i# ng c mu n ch my
khng?
B: No. I ca back n fve mnutes.
Rhng# _ 'ht au ti g i l i# "
A: Can you te me the detas over the phone?
&nh c th ni c th h n !ua i n tho i c khng? *
B: I te you now. Woud you note them down?
B"y gi ti k cho anh ngh,# &nh c mu n ghi l i "
khng?
A: I guess I shoud hang up now.
C l ti 'h i d ng cu c i n ngay b"y gi # "
B: We, thank you your cang.
7"ng# C m n ng > g i#
Business "56i7e
Kh g n tho , do chng ta khng th nhn th y hnh
dng, b u h n bn ngo m ch ch th nghe th y g ng
n c a ph ng. V v y, v c h u c ph ng thng !
qua g ng n c a h u r t quan tr ng. v nh ng
nhn vn m m trong ngnh xu t kh u, v c kh nh t v
h chnh nghe nh ng cu c g t n c ngo g n. "
Teephone phoba - tr u ch ng s n tho .
C ng kh v a nghe th y t ng " ?He@@oA bn ka u dy,
n v vng tranh th c khng a nhn th y m cp un
n tho . nh t trong tr ng h p n chuy n v ng
n c ngo, m t m t do khng hu phng n g, mt
khc khng nghe kp h n, v th h khng th gao tp
c qua n tho. mun khc ph#c tnh trng ny, trc
ht ng nghe n tho ph o b$ quan m "nghe
khng hu mt vc ng xu h".
Kh khng hu hoc khng nghe kp phng n g, bn
c th nh% nhng n v phng b&ng nhng cu sau:
Im sorry I cant foow you. Woud you repeat t?
5in l i, ti khng ngh, k '# ng nh c l i c khng? $
I coudnt catch you. Woud you speak more sowy?
%i khng ngh, k '# ng ni ch m h n c khng?
N chung, ph yu c u ph ng n th t ch m. ! !
N u xung quanh qu n o, b n khng th nghe r '
ph ng n g, b n c th ngh :
W you speak more ceary?
;ng lm n ni rK hn c khng?
Nhng v khch nc ngo c ng t cao, c th s( cm
thy khng vu, v bn thn t" ?7@e"BA vn c ngha do
mnh nghe khng r, d b hu thnh do phng n
khng chun. V v!y, bn c th thay th b&ng nhng cu
d y:
Woud you speak more oudy, pease?
;ng lm n ni ln hn c khng ?
I cant hear you. Woud you speak a tte ouder?
%i khng ngh, rK ng ni g# ;ng c th ni to hn mt cht
c khng?
Trong trng hp bn qu b!n, khng th tp t#c nghe n
tho c, kh phng n qu d dng, bn c
th n:
Thanks you for cang.
Cm n ng > gi in thoi#
I wsh we coud tak onger, but I have kept my vstor
watng.
%i rt mun chng ta ni chuyn vi nhau l"u hn, nhng
khch ca ti > i !u l"u ri#
Dng cc cu trn c ngha nh t" ?Goo5 #8e",
phng hu r&ng h nn kt thc cuc n chuyn, m bn
vn g c php ch s.
Lesson C
A neD #usiness 7ont"7t
LiEn h 6i Fh;7h hGn% mi
H i tho i m u
1
A: Id ke to show you some of our products.
Chng ti rt vui mng c gii thiu vi ng v nhng
n 'hm ca chng ti#
B: Can you show me some cataogs frst?
;ng c th cho chng ti x,m bn lit k n 'hm c
khng?
A: Here you are. I beeve that they w aow you to ower
costs.
"y # %i tin r.ng nhng n 'hm ny c th gim thiu
c chi 'h9 ca cc ng#
B: Do these cover your compete product ne?
Bn lit k ny bao gm tt c cc n 'hm ca cc ng
?
A: Yes, everythng we export s ncuded.
7"ng, trong bao gm tt c cc n 'hm dnh cho
xut khu#
B: May I ook at some sampes?
Cho ti x,m hng mu c khng?
A: Sure. Im very confdent of the quaty of our products.
Chc chn ri# Chng ti rt tin tng vo cht lng n
'hm ca chng ti#
2
A: Woud you ke a cgarette?
;ng c ht thuc khng?
B: No, thankyou. Go ahead.
Rhng, cm n ng# ;ng c% ti' t*c i4
A: We, I understand youre rushed for tme. So, what do you
say to our gettng down to some dscusson?
7"ng, ti hiu thi gian ca cc ng l kh 9t +i# v vy,
chng ta h>y dng li tho lun, ( ng th no ?
B: No probem. Im nterested n your new mode passenger
cars advertsed n ths months ssue of the "CARS".
Rhng ao# %i rt h%ng th vi !ung co cho kiu x,
khch mi c ng trn t' ch9 `Car$ trong thng ny
ca cc ng#
A: How many cars do you thnk you can buy?
%h,o ng th cng ty cc ng c th mua bao nhiu chic
x,?
B: About 200 to 300.
Rhong Z.. n -.. chic#
3
A: Im fndng a sutabe agent to represent us.
%i ang tm mt i l( th9ch h' i din cho cng ty
chng ti.
B: You produce sneakers, dont you?
Cng ty cc ng n xut giy chi !un vt 'hi khng ?
A: Thats one of our products - we have qute a few other
sportng goods.
l m t trong nhng n 'hm m cng ty chng ti n
xut a chng ti c+n n xut mt d*ng c* th thao n#
B: I know. The demand for your brand s growng fast here.
%i hiu# Bng nhu cu v mt hng ny ca cc ng
trong v3ng c'ng tng rK rt#
A: I thnk youd be |ust the peope to work together wth.
%h,o ti, cng ty cc ng l mt i tc kh th9ch h'#
B: Id be very happy to consder dong so.
%i " uy ngh/ v vn ny#
4
A: Wed ke to manufacture and se your products under
your cense n Be|ng.
Chng ti mun xin giy 'h*' ca !u( cng ty n xut
v tiu th* n 'hm ca cng ty ti Bc Rinh#
B: Do you want to se the products under our brand name?
;ng mun bn n 'hm vi thng hiu ca chng ti ?
A: Yes, we thnk t woud be safe. Your name s qute wee-
known n our country.
7"ng, ti ngh/ nh th " an ton hn# 7 thng hiu ca
cc ng c'ng kh n#i ting trong nc chng ti#
B: Perhaps we can hep you out. Mr. Parket spoke very hghy
of your frm.
C l" chng ti c th gi' cc ng hon thnh ( nguyn
ny# ;ng Uark,t nh gi rt cao v cng ty ca cc ng#
A: Thank you. We try our best to ntroduce your products.
Cm n ng# Chng ti " c ng ht %c gii thiu n
'hm ca cc ng#
H i tho i # sun%H
A: We pan to export our products to your country.
Chng ti nh " xut khu n 'hm ca chng ti ang
nc cc ng#
B: I heard your frm dd a good dea of exportng.
%i c bit cng ty cc ng rt mnh trong l/nh v!c xut
khu#
A: Whats tota amount of your annua saes?
%#ng kim ngch tiu th * n 'hm trong mt nm ca cc
ng l bao nhiu?
B: For the fsca year 2003 t was a tte over 60 mon
doars.
%h,o thng k nm Z..-, t#ng kim ngch t hn T. triu
la#
A: Id ke to make a tra order of one set.
%i mun t th- trc mt b#
B: OK. I send one by ar wthn a week.
7"ng# %rong v+ng mt tun, chng ti " g-i hng cho ng
!ua ng hng khng#
A: We must keep the dea a secret.
Chng ta 'hi gi b9 mt v cuc giao dch ny#
B: Dont worry. I wont te anyone.
;ng ng lo# %i " khng ni cho ai bit "u#
Business "56i7e
Kh n n thng hu, nu sn phm c tn tu th ch cn
nh)c`1 n thng hu c th !p tc to c ng tn ca
m ng v cht ng sn phm . V th, mun c s pht
trn v sau, vc x!y dng thng hu ca mnh trn th trng
quc t nhm v# u tn ca m doanh nghp.
Trc y "brand" thng gy n tng khng tt v vt
nh ca nhng k* phm t, nhng ngy nay n tr+ thnh
mt t" ng mang ngha tch cc. v d#:" sn phm ca cng ty x
"best brand" cua trung quc", chnh khen c ngha
nht v cng ty x,"brand new" t" ng cho ng ta to
cm gc m m* v gy c thn cm v m ng.
Do you hande the dry ce of theA brand?
Anh c dng pn kh o a khng?
Im sorry we dont. but the B brand s more popuar these days.
Rt tc chng t khng dng o pn ny. Nhng pn o b
gn y c s, d#ng kh ph bn.
Trong nhng cu trn, "sn phm ca cng ty A", "sn phm
ca cng ty B" kh n b&ng tng anh th c chuyn thnh "A
brand" v "B brand", m ch "brand" khng ch n thun ch
bn thn sn phm m cn th hn cht ng ca sn phm
, v d#:
Whats your favorte brand?
Anh thch ht thuc no nht?
"kent" s my favorte brand
"kent" o t thch nht.
Trong on h tho thuc v"a r', chng ta khng dung
t" "cgarette" (thuc ) m dng thay b&ng t" "brand".
Hp tc k thu!t
N n thng hu, chng ta khng th khng nhc t s
"hp tc k thu!t". hp tc k thu!t ch s hp tc ga ha bb
trn c s+ bnh -ng. nhng + nc ta, a s cc trng hp tc
k thu!t : mt bn cung cp v h tr v k thu!t, bn c h
tr k thut ph tr ch ph thu bn quyn thng hu. nu
mun sn xut nhng sn phm c bng quyn v thng hu
th bn cn ph xn cp php, sau d0o1 m c php sn xut
v bc u tn ph k hp 'ng v quyn s+ hu sng ch.
Ng s+ hu quyn sng ch g "censor", ng c
cp`1 gy php g "censee", hp 'ng k kt ga ha
bn n trn c g "censng agreement".
Phn 2
BUSSINESS NEGOTIATION
>M PH/N THNG MI
LESSON 6
DESCRIBING PRODUCTS
MIEU T. V/ S.N PH0M
HI THOI MU
1
A : These are our new modes.
y mu hng m ca chng t
B : what are ther strong ponts ?
Chng c nhng u m g?
A: Theres a ot to be sad for them. In the fst pace, they are
more durabe than any smar ones on the market.
C rt nhu u m. Trc ht, n bn hn nhng sn phm
cng o hn c trn th trng.
B : Why dose t take onger to wear out than the others?
T sao n bn hn nhng sn phm khc?
A : the yarn s carefuy seected for quaty and woven very
tghty n ths fabrc.
Cht ng ca o s ny c a chn rt k, hn na
ku dt cng rt dy.
B: can you eave these sampes wth us?
Ong c th hng mu khng?
A : how ong do you want to keep them?
Ong mun trong bao u?
B : About two weeks.
Khong ha tun.
2
A: whats the measurement ?
Trng ng c tnh th no?
B : ths has 1.5 kg per ten pack bag.
C 10 t nng 1.5 kg.
A : How do you pack them ?
ng g nh th no?
B : Ten peces n a paper box ;20 boxes n a wooden case.
M hp gy c 10 b, m thng g c 20 hp gy.
A : What s the measurement of one case ?
Th tch thc ca m thng g bao nhu?
B : Eght cubc feet per case.
8 thc vung Anh (khong 0.23 m
2
A : I see
T hu r'.
3
A : Ths s our atest product.
y sn phm m nht ca chng t.
B : the fnsh s superb. How strong s t ?
Thnh phm rt tt. bn ca n th no?
A : Its about 15kg/cm
2
, twce as strong as the usua one.
C th chu p c 15 kg/cm2, mnh gp so v cc sn
phm bnh thng.
B : What knd of shapes do you have ?
Chng c nhng ku no?
A : As you see, three shapes are avaabe.
Nhng anh thy y , c 3 ku khc nhau.
B : I thnk ts an exceent product.
T ngh sn phm cht ng tt.
A : Im happy hear that.
Rt vu v anh no nh v!y.
4
A : How many coors are avaabe for ths tem?
Sn phm ny c bao nhu mu?
B : We have two standard coors. What coour do you prefer?
C 2 mu ch o.Anh thch mu no?
A : I prefer ght one. Then t w cater more to teenagers.
T thch o mu nht hn. V mu hp v cc bn tr* .
B : I agree. If the quantty s 10000 sets or more, you may
choose any coor you ke.
A : How much can you suppy per month?
Mt thng cc anh c th cung cp bao nhu b?
B : Our monthy producton capacty s 50000 sets.
Sn ng hng thng ca chng t 50.000 b.
T" trang 54 n trang 69
H th o b sung
A: whats the matera?
N m b&ng cht u g?
B: ths s made of goat eather.
N c m b&ng da d.
A: How many desgns do you have?
Cc anh c bao nhu mu tht k?
B: we have three desgns n that grade?
Lo ny c 3 ku.
A: woud t be possbe to change the product sghty?
Cc anh c th s,a sn phm ny c khng?
B: yes, ts possbe. How do you want t changed?
c ch. Anh mun sa nh th no?
A: thats a I have to te you about our atest mode?
tt c nhng g t mun n v anh v sn phm m ca
chng t.
B: thank you.
Cm n anh.
Busness Advce
Sch hng dn thng bao g'm 2 phn, g thch v sn phm
v hng dn cahc1 s, d#ng sn phm. d y v d# v sch
hng dn cho my n tho, trong ng ta dng s ' th
hn nhng tnh n)ng quan trng can sn phm v khch hng. Hy
vng thng qua s ' ny, bn c th ng d#ng cho sn phm ca
mnh:
1. m t (descrpton)
@. cch s, d#ng (operaton)
Lesson 7
SHOWROOM GUIDE
TH1M PHONG TR2NG BAY
H tho m u
1
A: I show you about our showroom and expan a the exhbts here.
T s( dn anh n tham quan phng trn m ca chng t, 'ng
th cng g thu v anh v tt c nhng sn phm c trng by
+ .
B: do you have any terature?
Anh c sch hng dn khng?
A: yes, heres your cataog.
C, y bn t k cc sn phm ca cng ty chng t.
B: thanks.
Cm n anh.
A: are you nterested n seeng any partcuar tem frst?
Anh c mun xem trc th g khng?
B: no. I want to see everythng.
Khng. T mun xem tt c m sn phm.
A: then, sha we begn vewng the ob|ects from over there on the eft?
V!y chng ta bt u tham quan t" bn ph nh.
Exhbt (n): sn phm trng by, hng trn m.
Lterature (n): sch hng dn.
2
A: can I nterest you n ths mode? Ths has |ust come out.
t g thu v anh v mu hng ny nh. y sn phm m
c tung ra th trng y.
B: coud you demonstrate t?
Anh c th hng dn cch s, d#ng c khng?
A: sure. A you have to do s turn t on and press the pay button.
Tt nhn c. anh ch cn b!t cng tc, sau n nt kh+ ng
c.
B: smpe enough!
Ou n gn!
A: yes, ths w reay go over bg. Woud you ke to try t yoursef?
Vng, sn phm ny chc chn s( bn rt chy. anh c mun dng th,
khng?
Demonstrate (vt): mu, m mu.
Turn on : b!t cng tc
Go over: thnh cng, bn chy
3
A: how many tems do you have?
Cng ty cc anh c bao nhu o s n phm?
B: we market about 80 dfferent tems; 120 f we ncude the tra
products.
Chng t c 80 o sn phm c by bn trn th trng, nu k c
sn phm th, nghm th c t 120 o.
A: thats mpressve.
Th!t ng khm ph#c!
B: theres somethng Id ke to show you. Ths s st at the
expermenta stage.
y nhng sn phm m chng t mun g thu v anh, chng
vn ang trong ga on th, nghm.
A: what s the power source of ths robot?
Ngu'n n can ng my ny + u v!y?
B: t has dry ce batteres. Let me show you some of ts features.
Bn trong c pn kh. t g thu v anh v c m ca ng
my ny nh!
Tra product: sn phm th, nghm
At the expermenta stage: trong ga on th, nghm
Robot: ng my, robot
Dry ce battery: pn kh
4
A: dd you en|oy vstng our showroom?
Anh h ng v chuyn tham quan phng trn m can chng t ch?
B: yes, I dd. You have a ot of attractve merchandse.
Vng. Hu ht cc sn phm can anh u c sc thu ht
A: thank you. I hope you pace some orders before you eave.
Cm n anh. T mong r&ng cc anh s( t v n hng, sau s( t
k nhng sn phm cn mua.
B: I run through your cataog and make a st of what were key
towant.
Chng t s( xem qua danh m#c hng, sau s( t k nhng sn
phm cn mua.
A: I see. Thank you for sparng your precous tme.
T hu. cm n anh gnh th gan qu bu can mnh cho chng
t.
B: thank you for a the nformaton.
T cng xn cm n anh v nhng thng tn anh cung cp cho chng
t.
Merchandse: hng ha, thng phm.
Run through: xem t qua
Be key to: c th.
H tho b sung
A: Thank you for comng to our exhbton today.
Cm n v hm nay anh n d trn m can chng t
B: Im happy to be here. I ntend to take a good ook at your
Products.
T rt vu v c n d. T mun tham quan sn phm
ca cc anh.
A: Pease fee free to ask me anythng.
C vn g anh c h$.
B: Yes,I w.
Vng.
A: How ong s the warranty good for?
Th hn bo hnh bao nhu?
B: Two years, Mr. Brown. Wthn that perod, a repars are free.
Ha n)m, tha ng Brown. Trong th gan nay, khch hng s(
c s,a cha mn ph.
A: Now ths s the ast tem for today.
y mt hng cu cng ca ngy hm nay.
B: Thats very nterestng.
Th!t th v
Busness Advce
Pease come ths way. Id ke to show you our showroom.
M theo ny. T mun a anh n tham quan phng trng by
ca chng t.
I take you to our showroom.
T s( a anh n tham quan phng trng by ca chng t!
Let me show you you around house.
t a anh xem nh can t.
Nu bn c m khch hng mua sn phm no , ban c th n:
Can I nterest you n one?
T xn g thu v anh v sn phm ny.
n gn hn bn c th n:
How about ths one?
What about ths one?
Anh thy n th no?
trnh nhng ngh ng can khch hng v cht ng sn phm, ch
cn n v n,bn c th t)ng thm tn c!y ca khch hngv
cht ng ca sn phm, u ht sc quan trng.V d#, nu ban
bn mt hng ao s m, bn co th n:
We have some fne shrts here. We guarantee ts quaty.
3 y chng t cn v chc o s mraats %p. Chng t xn dm
bo cht ng sn phm ny.
T" "guarantee" trong cu ny c ngha mnh hn t "bo m/bo
hnh" trong tng vt, Kh chng ta mun m bo v cht ng
trong mt khong th gan nht nh,chng ta c th n:
We guarantee ths product for one year.
Chng t xn bo hnh mt n)m cho sn phm ny.
Bn cng c th thay b&ng t""warrant",nh:
We warrant ths product for three years.
Chng t xn bo hnh 3 n)m cho sn phm ny.
Kh mun dng t" ng th hn vc "g thu sn phm" hoc "bo
m cht ng sn phm",bn c th dng t" "endorse", nh:
We can endorse ths mode
Chng t xn m bo cht ng ca o sn phm ny.
Cu cng,kh khch hng , bn nh n v h r&ng:
Thank you for gvng us your precous tme.
Cm n ng gnh th gan qu bu cho chng t.
Im very gad to have met you.I hope to see you agan.
Rt hn hnh c m quen v ng. T h vng s( c gp ng.
Lesson 8
PRICE NEGOTIATION
AM PHAN V/ GIA C.
H tho m u
1
A: Is ths your best prce?
y c ph g u nht r' khng?
B: Im afrad t s. Thats our rock-bottom prce.
C ( nh v!y, y g thp nht can chng t r'.
A: That may be true, but f you make t cheaper, we be abe to
Pace arge orthers contnuousy.
C th nh v!y, nhng nu anh h thp hn cht na , sau nay
chng t s( tp t#c t hng v s ng n.
B: About what prce woud you say?
Anh nh h g xung bao nhu?
A: I have to ask you for $9.00.
9 a.
B: $9.00 s out of the queston. The best I can offer you s $9.50
9 a, khng c. G thp nht can chng t 9,5 a
r'
best prce: g u
rock-bottom prce: g thp nht
out of the queston: khng th,khng c
2
A: the prces you qouted us are tte too hgh. I want a 20% dscount.
G cc anh a ra h cao. T mun gm xung 20%.
B: I cant gve a reducton ke that!
Chng t khng th gm nh th c.
A: ook, I know you can manage that. Ive aready had a smar offer
from your compettors.
T bt anh c th u chnh c. th cnh tranh ca cc anh
cung a ra g nh v!y m.
B: But when t comes to quaty, theres no comparson.
Nhng nu so v cht ng th hng ca h khng th snh b&ng hng
ca chng t c.
A: you have to meet your fgure, f your company reay wants to se
more.
Cc anh nn cn nhc g c nu thc s cc anh mun bn c
nhu hng!
B: we, I need some tme to thnk t over.
Vng, t cn c th gan suy ngh.
Ouote (vt): bo g
20% dscount: gm 20%
3
A: weve had to ncrease our prces on some of our tems.
Chng t u chnh g v mt s sn phm.
B: up agan?
L t)ng g ?
A: yes. However, snce the quaty has aso mproved, the rase s
|ustfabe.
Vng. Kh cht ng c c thn th t)ng g u ng
nhn.
B: how much has t gone up?
G t)ng thm bao nhu?
A: the unt prce has been rased by 5% to $27.
G ca m n v hng t)ng thm 5%, tc 27 a.
B: I ddnt expect t to go that hgh.
T khng ngh g cao nh th.
|ustfabe (ad|): u ng nhn
Go up: t)ng n, t)ng thm
4
A: how much are you askng per unt?
G cho mt n v hng bao nhu?
B: our factory prce s $4.50 per unt. But t depends on quantty.
G cho mt n v hng trong x+ng can chng t 4,5 a. Tuy
nhn, vn c th u chnh theo s ng mua.
A: assume I oder 30000 outrght?
G s, chng t t mua 30000 b th th no?
B: then I coud brng t down to $4.48.
Nu th chng t c th gm xung 4,48 a.
A: that doesnt seem ke much of a reducton. How about $4.45?
Nh th ch-ng gm c bao.cc ng c th gm xung 4,45 a
c khng?
B: I te you what. If you doube the order, I suppose we coud
consder t.
Th ny nh. Nu ng t v s ng gp , t ngh chng t c
th xem xt g c.
Factory prce: g xut x+ng
Assume (ad|): g s,
Outrght (adv): tt c, ton b
H tho b sung
A: how much can you brng the prce down?
Cc ng c th h xung bao nhu?
B: Im afrad that there s no room to negotate the prce.
T e r&ng mc g khng th mt c hn c na.
A: thay ook rather steep.
Xem ra mc g ny khng hp m.
B: yes, but they are worth that much.
Vng, nhng chng hon ton ph hp v g m.
A: how much are the prces up?
G t)ng thm bao nhu?
B: about 5 percent on the average.
Trung bnh khong 5%.
A: If you wont come down to $23, we wont buy one.
Nu g khng d 23 a th chng t s( khng mua.
B: Im sorry, but I cannot make any further dscounts.
Rt tc, nhng chng t khng th gm hn c na.
Steep (ad|): khng hp
Average (n): trung bnh
Dscount (n): tn bt, s tn c gm.
Chung ta co th 4 4 5h6nh dung m4 c ga4nh h6nh cu5a "nu4" , trong
tr6 ng h7 p na6y co4th5du6ng t6"hgh" va6"ow" 5b5u a7t , nh
:
Thats too hgh.
@ia !ua cao4 0 0
Oh, no,ths s the owest prce.
;1khng , "y la1gia0th"0' nh"0t ri# 1
Let us have your rock-bottom prce.
?ay cho chung ti gia 2 0 0th"0' nh"0t ca0c anh co0th3ba0n.
T6"rock-bottom prce" a6ca4ch c6 ng 7u th5h7n ga4ca5nh
th4a6a8th4p r6, khng th5ga5m hn 7 c n8 a.
Kh no v 4 6ga4ca5, chung ta th 4 6 ng du6ng t4nh t6"reasonabe".No4
m7t ca4ch n ga5n , t6na6y co4y4ngh8a nh t6"h7 p y4" trong
t4ng V7t, v4du7:
The prce s qute reasonabe.
@ia nay t 0 1 ng 0i h' ly0#
Tnh t 4 6"unreasonabe" a7 ch5ga4ca5qua4cao, cao m7t ca4ch v
y4, v4du7:
The prce s unreasonabe.
@ia nay !ua cao4 0 1 0
Kh no v 4 6ga4re5, ba7n nn ha7n ch4t4 m4 c t4 a v7c s5du7ng t6
"cheap", v6t6na6y co4y4ngh8a a4m ch5ga4re5a6do cng ao 7ng
re5(cheap abor).
B"n 7o #iE t m7 7"FhIn%J
N4u ga44 phng a ra qua4cao, 5ho7ha7xu4ng ga4th4p
hn, ba7n co4th5no4:
Can you make t a tte cheaper?
Can you come down a tte?
Can you reduce the prce?
;ng co0th3ha4gia0hn m4t chu0t c khng?
Kh mu4n nh4n ma7nh v6ch4t 7 ng sa5n ph5m, 5co47 c m4 c
ga4h7 p y4nh4t trong gao d7ch, chu4ng ta co4th5no4:
Ths one s very good for 10 doars.
Man 'h" 3 3m na1y chi3a0ng gia0W. la#
These are sghty hgher n prce , but ther superor quaty
makes them more vauabe than the ess expensve ones.
Qc du1gia0cu3a 0ha1ng na1y hi cao m4t chu0t, nhng o0la1
nhng a3n 'h"3m co0ch"0t lng t0t, vi1th0no0gia0tri4hn r"0t
nhi1u o vi nhng a3n 'h"3m r,3hn#
Ngoa ra, chung ta co th 6 4 4 5c4u tru4c:..(a rght),but.."5)7t cu, v4
du7:
The prce s hgh, but ts an unusua we made te. Pease ook
at the abe. Its desgned by Pere Cardn.
@ia nay cao th" 0 1 4t, nhng "y la1loa4i ca1vat 4 c thi0t k0c bi4t#
5in ha2y nhi1n va1o thng hi4u x,m, "y la1a3n 'h"3m do Ui,r,
Cardin thi0t k0"0y#
Lesson K
(ACTO)- TOU) L1M
THM 3NG L1M
HIi tho"i m=u
1
A:I be accompanyng you on your tour today.
?m nay ti ,2a anh i tham !uan#
B: Thank you for a the troube youre gong to take for me.
Cam 0 n anh vi1anh a2giu0' ti , v"0t va3hn#
A: No troube at a. I ony hope I be abe to hep you.
Co v" 0 0t va3gi1"u# %i r"0t mong co0th3giu0' c anh#
B: Im sure you w.
Chc chn anh ,2la1m c#
A: Heres a schedue weve prepared. I hope ts sutabe for you.
"y la1li4ch tri1nh ma1chu1ng ti a2chu"3n bi45n# ?i vo4ng ,2la1m
anh ha1i lo1ng.
B: A rght. I be ready n fve mnutes.
;n r 3 1 i# %i ,2chu"3n bi4xong trong vo1ng _ 'hu0t na#
2
A: I gve you a tte nformaton about your tnerary for today.
Chung ti xin cung c" 0 0' m4t 0thng tin v1bu3i tham !uan
nga1y hm nay cho ca0c anh#
B: Id apprecate that.
Cam 0 n cac anh# 0
A: We reach the pant by 10:30 and we be on a tour before
unch. Were schedued to be back here n Be|ng by 2:30.
Chung ta , 0 2 0n xng trc W. gi -. va1i tham !uan trc
khi n tra# %h,o d! i4nh, chu0ng ta ,2tr la4i Bc Rinh trc Z
gi -. 'hu0t#
B: Coud you be a tte more specfc?
&nh co th 0 3 no0i cu4th3hn c khng?
A: Of course. I be gvng you more detas on the way there.
%"0t nhin la1c# Chu0ng ti ,2gii thi4u cu4th3hn trn ng
i# B"y gi chu0ng ta xu"0t 'ha0t c cha?
3
A:Mr.Brown, Id ke ntroduce you to meet Mr.Lee, the pant
manager.
;ng Bro<n, ti mu0n gii thi4u ng vi ng B,,, gia0m 0c nha1
ma0y#
B:How do you do, Mr.Lee?
Chao ng B,,# 1
C: How do you do, Mr.brown? Its a peasure to meet you.
Chao ng Bro<n# :" 1 0 t h"n ha4nh c la1m !u,n vi ng#
B: The peasures mne.
o0la1ni1m vinh ha4nh cu3a ti#
C: I gve you a compete pcture of our operaton.
%i ,2g-i ng oa4n 'him t li4u hoa1n chinh v 3 1!ua0tri1nh a3n
xu"0t cu3a chu0ng ti.
B:Thank you. Thats why I came.
Cam 0 n ng# "y chi0nh la1mu4c i0ch ti 0n "y nga1y hm nay#
C: Frst, I show you an 8 - mnute mutvson.
%rc h0t, ti xin da1nh Y 'hu0t 3ng x,m oa4n 'him tai li 1 4u
na1y !ua ma0y chi0u#
4
A: When was ths factory founded?
5ng na1y c tha1nh l"4' t khi na1o?
B: In 1976 wth a capta of 2 mon doars.
/m Wb[T, khi o0v0n la1Z#...#... la#
A: How many empoyees do you have?
5ng cu3a cac anh co bao nhiu nh"n cng? 0 0
B: There are about 1200 n the pant, and 80 n the offce.
%rong xng co0W#Z.. cng nh"n, co1n vn 'ho1ng co0Y. nh"n
vin.
A: You are expandng your pant.
5ng cu3a ca0c anh nga1y ca1ng m r4ng "0y nhi3#
B: Yes. Our new pant w start producton next month.
7"ng# %ha0ng ti la1xng mi cu3a chu0ng ti bt "1u i va1o hoa4t
4ng.
A: That w hep to speed thngs up.
/h v"4y t0c 4a3n xu"0t ,2nga1y ca1ng tng ln.
B: Of course. It has taken two years atogether.
%"0t nhin# %"0t ca3chu0ng ti a2m"0t Z nm 3x"y d!ng r1i#
HI i tho" i #I sun%
A: I hope the nose snt botherng you.
?y vong nh 4 ng "m thanh na1y ,2khng la1m 'hi1n 0n ng#
B: No, not at a. Im accustomed to ths sort of thng.
Rhng ao# %i a2!u,n vi chu0ng r1i#
A: If theres some pace youd ke to stop, dont hestate to ask.
/0u mu0n dng "u thi1xin ng c% no0i#
B: Thank you. I keep that n mnd.
Cam 0 n ng# %i ,2lu y0#
A: I hear your pant s phasng n robots.
/gh, noi x 0 ng cu3a ca0c anh ang ti0n d"1n ti t! 4ng ho0a.
B: Yes, we began ast sprng.
7"ng, chu0ng ti a2bt "1u t "1u nm ngoa0i#
A: These machnes seem to be the most modern ones of ther
knd.
M0ma0y mo0c na1y h"1u nh 1u la1ki3u ma0y hi4n a4i nh"0t#
B: Thats true. We beeve that superor equpment makes for
superor products.
u0ng v"4y# Chu0ng ti tin r.ng ca0c thi0t bi4tin ti0n ,2giu0' chu0ng
ti a3n xu"0t ra nhng a3n 'h"3m co0ch"0t lng t0t#
Business "56i7e
Kh d8n kha4ch tham quan cng x5 ng, ba7n co4th5s5du7ng
nh8 ng cu sau:
1. I gve you a tte nformaton on our schedue.
Chung ti xin cung c" 0 0' m4t 0ta1i li4u v1k0hoa4ch la1m
vi4c cu3a chu0ng ta#
I gve you more nformaton on the way to the factory.
%rn ng 0n xng, ti ,2gii thi4u vi anh nhi1u hn.
@. We drve to the factory, whch s about 45 mnutes from
here.
Chung ta , lai x, 0 2 0 0n xng, ,2m"0t khoa3ng ^_ 'hu0t i
x,#
3. Mr.Song w be meetng us there. He w be the one who
actuay shows you around.
;ng Mong ,2i chu0ng ta o0# ;ng "0y r"0t mu0n a anh
i tham !uan cng xng#
4. Let me take you around the factory.
3ti a anh i tham !uan xng nh,0.
The power pant was but 5 years ago.
/ha may 1 0 i4n na1y c x"y d!ng t _ nm trc#
At present, there are 967 workers at the manufacturng
pant.
?i4n nay, xng ch0ta4o na1y co0bT[ cng nh"n#
A. Watch your step.
&nh i c"3n th"4n k,3o nga2#
Im not famar wth that pont. Let me ca someone who s
more knowedgeabe.
71khoa3n na1y ti khng ra1nh lm# 3ti go4i i4n cho
ngi am hi3u v1v"0n 1na1y#
B. We, sha we have a break? You must be tred, havng
seen a of our pants a at once.
c r1i, chu0ng ta nghi3m4t la0t nh,0? Chi3m4t thoa0ng a2
tham !uan h0t xng cu3a chu0ng ti, chc anh cu2ng a2m4t
lm r1i#
I hope you dont mnd havng Chnese food for unch.
?y vong anh khng nga 4 4 i du1ng ca0c mo0n n %rung =u0c
trong ba tra ch%?
C. We st have penty of tme, so f theres some pace youd
ke to stop by, pease dont hestate to ask.
Chung ta con r" 0 1 0 t nhi1u thi gian, vi1th0n0u mu0n nghi3
"u xin anh c% no0i#
D. Were runnng a tte short on tme, so.
Chung ta khng co 0 0nhi1u thi gian, vi1v"4y)
E. I hope you found the trp nformatve.
?y vong anh , n 4 2 m c nhi1u thng tin au chuy0n i
thm na1y.
1F. Ths competes our schedue for today.
Chng tri1nh la1m vi4c cu3a chu0ng ta hm nay dng "y#
Lesson 1N
(ACTO)- TOU) L2M
THM 3NG L2M
HI i tho"i m= u
1
A: Why dont we start at our man pant?
Mao chung ta khng b 0 t "1u tham !uan t xng chi0nh nhi3?
B:Sure. Whats your annua output?
%"0t nhin r1i# Ma3n lng nm cu3a cac anh la bao nhiu? 0 1
A: It woud be approxmatey 800.000 tons. Producton s
doube what t was 3 years ago.
Rhoang Y. van t" 3 4 0 n, g"0' i a3n lng cu3a - nm trc "y#
B: Whats your market share?
%y l 3 4chi0m hu thi4trng th0na1o?
A: It was over 48% ast year. Were the argest manufacturer
n Be|ng n ths ne of busness.
7t trn ^Yc o vi nm ngoa0i# ( Bc Rinh, chu0ng ti la1nha1
ch0ta4o ln nh"0t trong nga1nh.
B: Is that rght?
%h0a1?
A: Were supposed to take off shoes from here. And pease
use these sppers.
Chung ta 'hai c 0 3 i gi"1y "y# ( "y co0d,0' l, mi ca0c a i
ta4m#
2
A: What s your usua percentage of re|ects?
%y l 3 4ha1ng bi4tra3v1cu3a ca0c anh la1bao nhiu?
B:In norma operatons t woud be about 6 or 7 percent. But n
our factory ts ony 3.9 percent.
Binh th 1 ng n0u nha1ma0y a3n xu"0t bi1nh thng thi1ty3l4ha1ng
bi4tra3v1la1Tc\[c, nhng xng cu3a chu0ng ti chi3co0-,bc#
A: Thats fantastc.
Cung kha di 2 3 2 "0y ch 4 %
B: Our quaty contro s very strct.
71v"0n 1ch"0t lng, chu0ng ti !ua3n ly0r"0t nghim ngt#
A: How much do you spend on R&D?
Cac anh bao nhiu chi 'hi 0 0cho cng ta0c nghin c%u va1'ha0t
tri3n?
B:About 3% of gross saes. Pease come aong and see our
R&D Department.
Rhoang -c t 3 3ng doanh thu# Qi anh i th,o ti,chu0ng ta cu1ng
0n thm 'ho1ng nghin c%u va1'ha0t tri3n#
3
A: Everybody s workng very hard.
Qoi ng 4 i la1m vi4c th"4t chm chi3#
B: yes.We are short-handed.
7"ng#Chung ti co 0 1 n thi0u r"0t nhi1u nh"n cng#
A: Ive heard Be|ng s one of the ctes wth the densest
popuaton.
/gh, noi B 0 c Rinh la1m4t trong nhng tha1nh 'h0co0m"4t 4
d"n 0ng nh"0t#
B: Nevertheess, we are short of aborersb these days.
2u v" 1 4 y, hi4n nay chu0ng ti v"2n ang thi0u nh"n l!c.
A: they take home exceent saares, I hope.
?y vong r 4 .ng ho4co0thu nh"4' cao#
B: Thats rght. Be|ng s no onger a cty of cheap abor.
7"ng#Bc Rinh khng co1n la1m4t tha1nh 'h0co gia nh"n cng 0 0
r,3ma4t na r1i#
4
A:What do you thnk of our factory?
;ng th"0y xng cu3a chu0ng ti th0na1o?
B: Im very favoraby mpressed. I thnk we may be abe to
work together.
%i r"0t "0n tng va1ba0i 'hu4c# %i nghi2chu0ng ta co0th3h' ta0c
vi nhau.
A: Im very gad to hear that. We work very hard to ve up to
your expectetons.
%i r"0t mng v1i1u o0# Chu0ng ti ,2n2l!c la1m vi4c 3a4t
c nhng i1u ng mong mu0n#
B: I do my best, too.
%i cu2ng , c 2 0gng#
A: We, sha we have a break?
7"ng, chu0ng ta ,2nghi3m4t la0t ch%?
B:Good dea.
d ki 0 0n hay "0y4
HI i tho" i #I sun%
A: Can you gve me more detas on that?
;ng co0th3cho ti bi0t cu4th3hn c khng?
B: Id be happy to.
%i r"0t 5n lo1ng#
A: Dd you get the nformaton you were after?
;ng a3ti1m c nhng thng tin c"1n thi0t r1i ch%?
B:Actuay, I got far more than I had expected.
%h!c ra, ti bi0t c nhi1u hn nhng gi1mi1nh mong mu0n.
A: Thank you very much for the tour.
Cam 0 n ng a2' t cho chuy0n tham !uan l"1n na1y
B: Not at a. Im sorry I coudnt answer a of your questos
better.
Rhng co0gi1# %i xin l2i vi1a2khng th3tra3li cu4th3t"0t ca3ca0c
c"u hi cu3a ng#
&eCan you ,x'lain it mor, in d,tail?
;ng co0th3gia3i thi0ch cu4th3hn c khng?
B: Im sorry, but the technca know-how s confdenta.
:"0t xin l2i,vi1v"0n 1ky2thu"4t la1chuy4n bi0m"4t cu3a chu0ng ti#
Business "56i7e
M7t trong nh8 ng phng pha4p quan tro7ng 5thuy4t phu7c
kha4ch ha6ng Au My8o4a6cung c4p ca4c ta6 7u th4ng k m7t
ca4ch ch t4t. N4u ba7n ch5s5du7ng nh8 ng t6ng8k5u nh:
"h", "kho5ang", th6ba7n se8khng ta7o 7 c n6m tn cho 4
phng.Hay 8 7 t k m7t ca4ch ch4nh xa4c 7 ng ha6ng ba4n ra,sa5n
7 ng n)m, ty57ch4m h8 u th7tr6 ng, ty57ha6ng b7tra5v6va6
ca4c ch ph4da6nh cho cng ta4c nghn c4 u va6pha4t tr5n, o4a6
nh8 ng 6u h4t s4 c quan tro7ng. Chu4ng ta co th 4 54y v4du7v6
m4 c doanh thu n)m:
Whats the tota amount of your annua saes?
5in hoi, t 3 3ng doanh thu nm cu3a !uy0cng ty la1bao nhiu?
For the fsca year 2004 t was a tte over 300 mon doars.
%h,o th0ng k nm Z..^ , m%c doanh thu cua chung ti la 3 0 1
-.. tri4u la#
N4u ch5no4 v6t5ng km nga7ch ba4n ra th6co4e8cha u5, 7
nhu7n cu8ng a6m7t y4u t4r4t quan tro7ng.N4u mu4n b4t "7
nhu7n a6bao nhu", ba7n co4th5ho5 nh sau:
Whats the percentage of your proft?
%y l 3 4li nhu"4n cu3a ca0c ng la1bao nhiu 'h"1n trm?
Whats the tota proft of your annua saes?
%3ng li nhu"4n cu3a ca0c ng la1bao nhiu?
C th ty theo phm
v khu vc m cha hot ng knh doanh thnh 2 o: knh
doanh trong nc,g "domestc saes"; nu hat ng knh
doanh trong nh vc xut khu th g "overseas saes"hoc
"saes abroad".Kh hu 2 thu!t ng ny, bn c th hu
c ngha ca nhng cu sau mt cch d dng:
What the percentage of overseas markets n proporton to
domestc markets for your product?
%6 l n 'hm bn ra th trng trong nc v th trng
nc ngoi ca !u( cng ty l bao nhiu?
The rato s about 7 overseas to 3 domestc.
%6 l bn ra nc ng+ai l [.c,c+n trong nc l -.c
Kh mun bt sn ng ,bn c th h$:
Whats you annua output?
Mn lng nm ca nh my cc anh l bao nhiu?
Heres a pamphet about ths pants yeary producton.
"y l cun # tay gii thiu cc n 'hm trong nm ca
xng ny#
Nu mun h$ "t9 phn tr)m chm h,u th trng bao
nhu ",bn c th dng t" "market share",v d#:
Whats you market share?
%6 l chim h-u th trng ca cc anh l bao nhiu?
Whats the market share hed by your company?
%6 l chim h-u th trng ca !u( cng ty l bao nhiu?
PHN 3
MAKING AN AG)EEMENT
KO HP NG
Lesson11
TE)MS O( PA-MENT
I!U KIN THANH TO/N
H i tho i m u
1
A' Now Id ke to go over the terms of payment.
B"y gi ti mun tho lun v iu kin thanh ton.
B' What do you have n mnd?
%h,o ( ng th th no?
A' Fu payment must be made at the tme of the shpment.
%t c cc kh+an tin u 'hi thanh tan xong ngay khi
x' hng.
B' Hmm.
7
A' Weve aready reduced the prce by 3%.Pease keep that
n mnd.
Chng ti > gim gi -c#5in cc ng lu ( iu ny.
B' A rght. I see no probem.
7"ng, ti thy nh th c'ng c#
A' I apprecate your cooperaton.
Cm n ! h' tc ca cc ng.
Terms of paymenteiu kin thanh tan
Cooperton | kupre n| (n1eh' tc ,! h' tc
2
A' I wonder f you coud consder spreadng payment over a
perod of tme.
%i ngh/, cc ng c th ng ( vi vic thanh tan thnh
nhiu t#
B' Do you mean nstament payments?
V ng l tr g' ?
A'Rght.
ng th
B' If you nsst, we may be abe to consder that type of
payment.
/u ng vn c ni, chng ti c th x,m x*t v 'hng
th%c thanh tan ny#
A' How does t work?
C* th l thanh tan nh th no?
B' Generay,10%down and the baance s to be dvded three
equa monthy payments.
%hng thng u 'hi tr trc W.c, c+n li " tr ht
trong - thng ,m$i thng-.c#
nstament |n'st:mnt| (n): thanh tan thnh nhiu t,tr g'
baance |'bns| (n): tin c+n li
3
A' (On the phone) What do you thnk of our proposton
regardng payment?
0/i trong in thoi1 ;ng c ( kin g v 'hng th%c
thanh ton m chng ti > ngh khng?
B' Bascay,I thnk ts reasonabe .But the frst payment s
more than we expected
%i cho r.ng 'hng th%c v c bn l h' l(, nhng
t thanh tan u li nhiu hn o vi d! t9nh c3a chng
ti.
A' Pease consder our proft margn.It snt arge.
Qong ng h>y x,m x*t vn ny ,v li nhun ca chng
ti khng nhiu#
B' But Id apprecate a more favorabe condton.
/hng chng ti " rt cm n nu iu kin thanh tan
u >i hn mt cht#
A' We,I have to gve t some more thought.
7"ng , nht nh chng ti " uy ngh/ thm v vn ny.
B' When can I have an answer?
Rhi no th ng cho chng ti bit c"u tr li?
A' I et you know wthn an hour.
%i " tr li ng trong kh+ang W ting na#
proft margneli nhun, l>i
4
A' Were n a tough poston. Pease consder deferred
payment.
Cng ty chng ti ang g' kh khn #Qong ng h>y k*o
di thi hn thanh tan cho chng ti#
B' As I sad before,Id ke to.But I cant get permsson from
the company.
%rc "y chng ti > ni vi cc ng ri,chng ti rt
mun ra hn#/hng cng ty chng ti khng cho 'h*'#
A' Cant you thnk t over a tte more?
Cc ng khng th x,m x*t thm v vn ny c ao?
B' Im afrad we |ust cant.
%i , l khng th #
A' Come on.Isnt there anythng that coud be done?
5in ng lm th#B" no cc ng khng th gi' chng ti
mt cht g ao?
B' Sorry,ts out of my hands now.
:t ly lm tic ,vic ny ti khng th t! !uyt nh c.
deferred paymentek*o di thi hn thanh ton, ra hn thanh
ton
H i tho i # sun%'
A' What are your terms of payment?
iu kin thanh tan ca cc ng nh th no ?
B' Pease open an rrevocabe confrmed L/C at sght
5in h>y m ngay th t9n d*ng khng th hy ngang
A' Pease gve us a quotaton n US doars for mode No.5.
5in h>y chuyn cho chng ti mt bng d! k gi mu
hng _ t9nh b.ng la.
B' It s around US $40 C.I.F London. The payment term s
cash on devery.
@i C#f#g Bu"n n l ^. la ,bao gm 'h9 bo him v
cc vn chuyn #Uhi thanh tan b.ng tin mt ngay khi
nhn c hng.
A' What about the cost of devery?
@i vn chuyn khong bao nhiu?
B' Wed ke to do t n accordance wth an F.O.B.
iu t3y thuc vo gi g#N#B#
A' Can you te me the advsng bank of your L/C and ts
number?
Cc ng c th cho ti bit ng"n hng thng bo th t9n
d*ng v m> th t9n d*ng ca cc ng khng?
B' The advsng bank s the Frst Bank head offce wth s to
confrm the L/C,and ts number s 523.
/g"n hng thng bo l tr* ch9nh ca ng"n hng girt
Bank,h > xc nhn th t9n d*ng ca chng ti ,m>
th t9n d*ng l _Z-
C.I.F.(Cost ,Insurance and Freght1egi bao gm 'h9 bo him v
cc vn chuyn,gi c' bn#
Cash on deveryethanh ton khi nhn c hng
g.O.B(free of board1egi giao hng ln tu
&dviing bankeng"n hng thng bo ,ng"n hng trung gian
L/C(etter of credt1eth t9n d*ng
Business A56i7e
Trong cc tnh hung gao tp thng thng ,nu mun h$
g, bn ch cn n:"How much s ths" . Nh ng trong
trng hp m phn thng m , chng ta khng th h$ mt
cch n gn nh v!y c.Do qung ng v!n chuyn hng
ha rt xa ,nn trc tn ph xc nh r$ cc u kn nh
bn no chu trch nhm ch tr ph bo hm v cc v!n
chuyn ,nh!n hng + u,.nh v!y chng ta m bt g nh
th cao hay thp.Cc bn c th tham kho cc mu h tho
d y:
A' And the prce?
@i c l bao nhiu?
B' Twenty cents per yard.
.#Z la mt thc &nh.
A' On what term?
Uh9 vn chuyn t9nh nh th no?
B' F.O.B Tan|n.
Bn bn c trch nhim thanh ton gi g#N#B %ianhin0gm 'h9
giao hng,cc vn chuyn v 'h9 bo him1
A' That s too hgh.I thought t was on a C.I.F. bass
Cao !u #Chng ti ngh/ cc vn chuyn v 'h9 bo him >
c t9nh trong tin hng ri#
Thu"t n% 6 6"n 7hu8#n hGn% hP"
Trong qu trnh v!n chuyn hng ha ,F.O.B ch phng thc
gao hng t cng xut,cch vt tt ca"free on board"(bn
bn v!n chuyn mn ph n tu).V th "F.O.B Tan|n "ch
phng thc thanh ton m bn bn chu trch nhm ch tr ph
v!n chuyn ,tn bo hm vo gao hng t Tan|n.Ngc
,C.I.F cch vt tt ca "Cost ,Insurance and Freght", ngha
ca c#m t" ny g hng bao g'm c ph v!n chuyn v tn
bo hm t" cng xut t m ch.Kh dng phng thc
thanh ton C.I.F ,ph ch r a danh ,nh"C.I.F Seatte " ch
bn mua chu trch nhm ch tr g hng bao g'm c ph v!n
chuyn v tn bo hm t" cng xut Seatte n m ch.
Thng thng , v nhng mt hng nh!p khu th F.O.B
tng m bo,cn C.I.F thng c dng v cc hng
ha xut khu.
Mone8Qmone8Qmone8
Thanh tan tn hng trong gao dch xut nh!p khu tng
t nh cc hnh thc gao dch thng thng trong
nc,g'm:thanh tan b&ng tn mt ,thanh tan b&ng sc,thanh
tan qua t kh$an ngn hng, ngo cc hnh thc thanh ton
thng thng,trong gao dch quc t cn c nhng kh nm
nh " thanh ton trc"(pay n advance) hoc "thanh tan ht
kh nh!n c hng" (cash on devery).Kh gao dch b&ng h
phu (documentary draft),ng mua ph m+ th tn d#ng
(L/C= etter of credt) + ngn hng v gao cho bn bn ,bn
bn c)n c vo th tn d#ng m+ h phu sau kh xp
hng ,v th rt hm xy ra tnh trng khng thu c tn
hng.u ng ch ,h phu c cha m cc o:h
phu tr ngay(pay at sght) hoc h phu tr sau(unsance) ,c
th dng "60d/s" bu th , ngha ca "60d/s" thanh ton
trong vng 60 ngy ngay sau kh k h phu (d/s= day after
sght)
Lesson 12
TE)MS O( DELI&E)-
I!U KIN GIAO H>NG
H i tho i m u
1
A' What quanttes woud you order?
;ng mun t mua bao nhiu hng?
B' Can you make around 80.000 peces n ths mod?
Ouz:Hy cho bt ngha ca cc thu!t
ng sau:
F.O.B.(free on board)
C.I.F.(cost,nsurance and freght)
Documentary draft
L/C(etter of credt)
Unsance 90d/s
Pay at sght pay n advance
Cc ng c th lm cho chng ti Y.#... chic vi k9ch c,
nh th ny khng?
A' Weve got ony 50.000 peces at the present tme. When
do you need them?
?in ti chng ti ch c _.#... chic #Rhi no ng cn?
B' Pease rush ths order
Cng m cng tt
B' I arrange to have them reach you n fve days.Woud
that be satsfactory?
%i " ' x' _ ngy na hng " n ni #/h th c
c khng?
B' Good.You must dever the goods n that tme
V"ng# ;ng 'hi g-i hng ng thi gian y#
A' Dont worry about t. We can come up wth your order.
5in ng ng lo,chng ti " lm k' n t hng ca ng
Come up wtheth,o k' ,u#i k'
2
A' What quantty do you have n mnd?
;ng mun t bao nhiu hng?
B' Thrty thousand dozen n fve shpments.
-.#... t ,vn chuyn thnh _ lt#
A' When do you want to start and how do you want t
shpped?
;ng mun khi no tu chy v vn chuyn th no ?
B' Sx thousand dozen each month for fve months startng
n |uy w be fne.
7n chuyn trong _ thng, m$i thng T... t ,bt u t
thng [.
A' In October ,the producton ne s very busy.So ,f we coud
shp 3000 dozen n October ,then we make t up by
sendng 9000 dozens n November.
7o thng W., d"y chuyn n xut " rt bn#7 vy ,nu
c th ,thng W. chng ti " chuyn -... t ,n thng
WW " chuyn b# ung b... t#
B' Okay,but youve gotta be sure to meet t.
C'ng c, nhng cc anh 'hi m bo chuyn hng
ng thi gian !uy nh#
make up:b# ung ,n b3 ,bi thng
3
A' LNn th, 'hon,) Coud we get them devered by the end
of ths month?
(=ua in thoi 1Cui thng hng c n ni c khng ?
B' Its rather dffcut.we have now a rush of orders and we
are workng round the cock.
/h th " hi kh )hin chng ti ang c mt n
t hng cn 'hi lm g' nn 'hi tng ca c ngy v
m#
A' What s the present ead tme ,then?
7y l nhanh nht l khi no th hng c chuyn n?
B' Im afrad t be about four to sx months .If you need
mmedate shpment,you have to check stocks of other
manufacturers.
%i , r.ng 'hi ^\T thng na # /u ng mun chuyn
ngay, ng c th tm hiu v hng d! tr ca nh n xut
khc#
A' I see.We fnd another supper.
%i hiu,chng ti " tm nh cung c' khc#
B' Pease understand that mmedate shpment after an
order s not possbe.
Qong ng thng cm ,chng ti khng th chuyn hng
n ngay khi va mi nhn c n t hng#
Round the cock:tng ca c ngy ln m
Supper|spa| n: nh cung c'
4
A: (On the phone) how ong w t take to get the sampe?
0=ua in thoi 1 khong bao l"u na chng ti mi nhn
c hng mu?
B: It take about 30daysto send t by shp.
Uhi mt -. ngy chuyn n b.ng tu#
A: Its too ate.
/h th th !u mun#
B: Then I t rush off to you by ar.
7y chng ti " chuyn b.ng ng hng khng cho ng#
A: That woud be better.
C l" nh th " tt hn#
B: How soon can you gve me the order detas?
Rhong bao l"u mi g-i cho chng ti n t hng chi tit?
A' When I revece the sampe,I send you the purchase order.
Rhi no nhn c mu hng ,ti " g-i ngay n t hng
cho ng#
Rush off: vi ,tranh th
Purchase order: n t hng
Hi thoi # sun%
A: When can you dever the goods?
Rhi no ng " chuyn hng ti?
B: Wthn 3 months upon arrvaof your L/C.
%rong v+ng ba thng k t khi chng ti nhn c th t9n
d*ng#
A: Do you have SM-3S n stock?
%rong kho ca cc ng c+n loi MQ\-M khng?
B: Yes, we aways try to keep on adequate stock .
C+n #Chng ti lun c gng gi hng trong kho#
A' Can you f ths order?
Cc ng c ti' nhn n t hng ny khng?
B: Yes, we have enough stock to suppy you.
C , chng ti lun c hng cung c' #
A: Im afrad I have to reconsder the order.
X r.ng ti 'hi x,m x*t li n t hng ny#
B: Why do you say so?
%i ao ng li ni nh vy?
Keep on e m bo ,duy tr
Stock(|stk| ) n : hng d! tr, kho d! tr
F n the order: ti' nhn n t hng
Business A56i7e
Bn h28 th$ t:nh 9em'
1 G)OSS RSSSDOTEN RSSSPIECES
V n v tnh s ng hng ha ,c th cha thnh cc n v
sau :pece (chc ,c), dozen (t), gross(m ha t).Thng
thng m dozen 12 c m gross 144 c hay 12 t
.Nhng do chng o hng khc nhau ,nn n v tnh cng c
s khc bt nho nh$ ,v th bna| cng cn u .V d# , "bakers
dozen" 13 chc do quy nh v trng ng trc y rt
nghm ngt , cho n trong ngh m bnh , c mt t c
tnh thm mt chc ph hp v quy nh . Cho t nay,
"bakers dozen" tr+ thnh mt kh nm t bt , 13 c
,ch khng n thun 1tas 12 chc nh thng thng .
"Dozen " tn n v ,hy ch cch s, d#ng nhng mu cu
quan trng d y:
She by the dozen.
Bn tng t mt#
Cheaper by the dozen.
Qau c t " r& hn#
C=u 7hu8n 6 C t%n th"n
V n v tnh trng ng ,cch tnh ca Anh v M: cng c
nhng m khc nhau .Tn ca Anh (Engsh ton) tn d
(ong ton) ,tng ng 2240 bng, nng hn so v n v tnh
thng thng (metrc ton ,2204 bng) .Cn tn ca M: tn
ngn (short ton), ch b&ng 2000 bng ,nh% hn so v n v
thng thng.
Ng Anh v ng M: t"ng tranh c rt
nhu v vc tnh 5 tn than.V pha
Anh ,do bn ht than nn h mua than
ca M: .Ng Anh nh mua 5 tn than
(tn ca Anh) nhng ng M: tnh
b&ng n v tn ca M: ,do dn n
s chnh ch v kh ng .y c th
co s hu nhm do ha bn Anh v M: quen dng on v tnh
khc nhau gy nn.
224N 22N4 2NNN
1# 1# 1#
Chnh v nhng bt 'ng ,ha bn quyt nh thng nht
cc n v o ng d thng(case), kn (bae), bao(bag),
hay bc (bunde) .Tng trng ng (gross weght) tr" trng
ng ca bao b (tare) th ra trng ng tnh (net), mc d
nguyn ca n kh n gn , nhng trong nh vc thng
Lon
%
ton
MetBi
7
ton
Sho
Bt
ton
m ,do hng ha ph v!n chuyn rt xa , nn trng ng
kh bt u v!n chuyn (shpped weght) v trng ng kh n
ch (anded weght) un c s chnh ch nht nh .Ch kh ha
bn k h p nh th h m trnh c nhng hu m ny . Ly
v d# , nu mun xy ra tranh chp ga ha bn v vc khng
trng ng th ph m hp 'ng trc v t ra quy nh
b&ng v)n bn , v d#:
Loss n weght over 2% w be for seers account .
/u trng lng thiu trn Zc o vi t#ng trng lng ,bn bn
" 'hi chu trch nhim#
Trong hp 'ng ,cn ph xc nh r phm v trch nhm ca
ha bn v kh n)ng t)ng gm ca trng ng ,u ph thm
vo cu "s chnh ch v trng ng khng c vt qu
10% so v tng trng ng", c#m t" tng ng trong tng Anh
"more or ess term".
LESSON 13
ESTABLISHING AN AG)EEMENT
KO KT TH&A THU'N
Hi thoi mu
1
A: (Nn th, 'hon,) Have you come to any decson?
0/i !ua i n tho i 1 Cc ng > !uyt nh cha ?
B: No ,not yet.Were st takng t over.
Cha chng ti vn ang tho lun#
A: When w you gve us a defnte answer?
Rhi no cc ng c c"u tr li ch9nh xc cho chng ti ?
Be We ,ets not be hasty. Were hanng a board meetng to na
t down .
Cc ng ng c vi #Chng ti c+n 'hi h' hi ng !un
tr au mi !uyt nh c#
Ae I hope we sha be abe to work together.
?i vng chng ta c th c3ng h' tc vi nhau#
B: I hope so ,too. I contact you after the meetng over.
%i c'ng hi vng nh vy #Mau khi kt thc cuc h' , ti "
lin lc vi ng ngay l' t%c#
Estabsh |s'tb| vt : k9 , xc nh , l'
Agreementn |'gr:mnt| n : th+a thun , hi' c
Board meetng : cuc h' hi +ng !un tr
Na down: a ra !uyt nh
2
A: Youve read the summary of our negotatons.Do you see any
probem?
c !ua bin bn tm tt cuc h' ca chng ti ,ng thy c
vn g khng?
B: No , theyre no probem as far as I can see.
Rhng , hin ti cha thy c vn g .
A: Then ,ts set .Lets putt nto wrtng and sgn t.
7y chng ta !uyt nh nh th nh* # ti vit thnh vn
bn chng ta c th k9 vo #
B: Before sgnng, f you ke, Id ke to have our consutant ook
at t.
/u ng mun ,trc khi k( , ti ngh/ l h>y c vn ca
chng ta x,m !ua #
A: Fne.
7"ng#
Consutant |kn'stnt| n : c vn#
3
A: What do you thnk of ths contact ?
;ng ngh/ g v bn h' ng ny ?
B: Its okay, up to a pont.
:t tt, nhng c+n mt vn .
A: What do you mean ?
V ca ng l ?
B: We, Im n agreement n prncpe., but therere st a few
detas that have to be
roned out.
O ,v c bn ti ng ( vi h' ng ny ,nhng c mt
chi tit cha h' l(,chng ta nn gii !uyt#
A: Whch ponts do we stdffer on?
/hng iu bt h' l( ch$ no?
B: Frst of a ,cause number 6.Your condton are t severe.
%rc ht l i u kho n th% T trong h' ng , iu kin cc
anh a ra l !u kht kh,#
A: I thnk thats what we agree on.
%i ngh/ , ch9nh l iu kin m chng ta > thng nht#
up to a pont : c vn g #
ron out : gii !uyt 0vn , kh kh n1
4
A: Im happy that we coud arrve at a mutuay satsfactory
agreement.
:t vui v chng ta > t c th+a thun m c hai bn u
cm thy hi l+ng#
B: I fee the same way . It sure took a ong tme .
%i c'ng ngh/ nh vy # %t nhin chng ta c'ng mt mt thi
gian kh di#
A: I cant beeve the number of tmes we met.
%i khng dm tin v chng ta > 'hi i li !u nhiu.
B: I ddnt ntend to draw out the negotatons.
%i khng mun k*o di thi gian m 'hn#
A: I understand your poston qute we.
%i hiu !uan im ca ng #
B: When w the contact papers be ready?
Rhi no th chun b xong vn bn th+a thun ?
A: I have them ready for you tomorrow mornng.
%i " chun b cho ng trc ng mai#
Draw out: k*o di
Hi thoi # sun%
A: Lets revew whats been decced so far.
Chng ti " kim tra li vn > c !uyt nh#
B: Good dea.
V kin rt hay4
A: How ong shoud we make the contact for?
Chng ta cn k9 h' ng trong bao l"u?
B: Ordnary, we make a 2-year contact.
%hng thng chng ta k9 trong Z nm#
A: Before we sgn th contact , may I confrm a coupe of thngs ?
%rc khi k9 h' ng , ti mun xc nh mt vn c
c khng?
B: Of course. What are they?
%t nhin # l vn g vy?
A: I guess were a n agreement now.
%i ngh/ hin ti chng ta > t c th+a thun#
B: A we have to do now s shake hands.
B"y gi vic m chng ta cn lm bt tay chc mng#
Business A56i7e
3 M:, do c nhu dn tc cng chung sng v nhau , v th
phng thc t duy v g tr quan ca con ng cng rt khc
nhau , trch nhng tranh chp v phn phc, thng thng
ng ta th$a thu!n b&ng hp 'ng (verba contact ), trong
c gh r quyn v ngha v# ca bn . Hp 'ng ngo tc
d#ng trnh nhng tranh chp c th ny snh , cn c tc d#ng
quy nh r quyn v ngha v# ca m bn.
Trong m phn , cc doanh nghp M: thng xc nh!n
th$a thu!n mt cch r t c n th!n , r rng , 'ng th sau kh
th$a thu!n b&ng mng , h thng gh v)n bn ha bn
cng k . Nu m phn qua n tho , h s( nh my
th$a thu!n, sau g, cho phng . Ngo ra h cn dng
hnh thc gh m n dung m phn.Lm nh v!y c th
trnh c nhng tranh chp d nh$ nht , y th quen
rt tt trong thng m , chng ta nn hc t!p theo.
ATTENTION U
Kh m )n v cc doanh nghp nc ngo , trong hp 'ng
ca chng ta cn c nhng u khon sau :
aG Date and Pace : %hi
gian v a im
HG Purpose of the contact :
Q*c 9ch ca h' ng#
cG Type of goods : Boi
hng
IG Prces : @i c
'G Offers : %r gi
JG Orders : Bng t mua
gG Letter of Credt : %h
t9n d*ng
hG Force Ma|eure : iu
kin bt kh khng
iG Inspecton: Rim tra
KG Shpment :@-i hng
$G Marne Insurancee Bo
him ng bin
lG Cams : +i bi thng
mG Arbtraton : %rng ti
nG Know-how Lcensee
=uyn chuyn giao k8
thut
3G Confdentaty : cn
mt
pG Term e iu khon
LG Proper Law : But
chuyn ngnh
:G Sgnature : R( tn
Kh k nhng hp 'ng quan trng , cn c s chng kn ca dn v
php u!t , nhng trong trng hp bnh thng , ch cn ha bn k hp
'ng m bo cho quyn ny . Cu cng , kh k hp 'ng , nu
bn nh!n thy cn b sung thm mt u khon no , hoc c vn
g , bn c th dng mu cu sau :
Id ke to dscussthe detas of the contact .
%i mun bn thm cc chi tit trong h' ng .
May I ask how you nterpret ths artce?
&nh c th cho ti bit , anh hiu nh th no v iu khon ny
khng ?
Id ke to tak about th pont ths artce .
%i mun bn bc thm v im ny trong iu khon
Lets go over the detas of ths artce agan to avod any confuson.
Chng ta h>y kim tra mt lt cc chi tit trong iu khon ,
trnh trng h' nhm ln,khng rK rng #
Wont you thnk over the terms of that artce agan?
&nh khng mun x,m li nhng t ng c d3ng trong cc iu
khon ?
We woud ke to nsert an artce on termnatng ths contact
Chng ti mun b# ung thm mt iu khon v vic chm d%t h'
ng ny#
We need a tte more tme to consder the contact.
Chng ti cn thm thi gian uy ngh/ v h' ng ny#
Lesson 14
SHIPMENT
CHU-(N H>NG LVN T>U
1
Hi thoi mu
Ae 0Nn th, 'hon,1 Transportaton Department .Can I hep you?
0/i !ua in thoi 1 Uh+ng vn chuyn xin ngh,# C vic g th ?
B: We have a cargo to be shp to L.A wthn th month. Can you provde
space for our cargo?
%hng ny chng ti mun chuyn hng n Bo &ng,l, b.ng tu
#&nh c th b tr9 tu ch hng cho chng ti c khng ?
A: Thank you for your nqury. Woud you te me what your s cargo?
Cm n v c"u h+i ca ng # ;ng c th cho ti l mt hng g
khng?
B: Our cargo s one box of medca machnery.
l mt th3ng thit b y t #
A: How much tonnage and measurement does your car go have ?
%rng lng v th t9ch l bao nhiu?
B: It s about 700 kogams and about 2 cubc metrets of wooden box .
/ng khong [..kg , th t9ch th3ng g$ khong Zm
-
#
A: I see. We can provde space on the Cupd for you at the end of ths
month.
%i hiu , chng ti " chuyn cho cc ng vo cui thng ny b.ng
tu Cu'id#
Cargo |'k:gou| n : hng , hng ha
Inqury |n'kwar| n : yu cu
Tonnage |'tnd| n : lng hng ha con tu c th ch c 0tn1
2
A: Im not nterestng n |ust one order.
T khng th ho hng v m mt n )t hng.
B: Im understand what you mean. We nspect the shpment carefuy.
T hu ng. Chng t s( gm st nghm ngt vc v!n chuyn.
A: thats what I wanted to say. We nsst on frst quaty.
chnh u t mun n. Chng t un )t cht ng n hng
u.
B: we guarantee that the quaty of our good w be the same as the
orgna sampes.
Chng t bo m cht ng hng y ht nh mu hng trc .
A: thats very mportant for both of us.
u rt quan trng v c ha bn chng ta.
B: we have not had a snge compan about our quaty.
T" trc n nay chng t cha bao g b phn nn v vn cht
ng.
Shpment |'pmnt| n : vc g, hng, cht hng n tu
Compant |km'pent| n : phn nn, trch mc
3
A: when can you make shpment.
Kh no th cc ng c th chuyn hng?
B: we need at east 90 days after recept of your L/C to make compete
devery of 50000 sets.
t nht 90 ngy sau kh nh!n c th tn d#ng ca cc ng,kh th
chng t m c th g, ton b 50.000 b sn phm c.
A: Cant you make t 60 days?
Cc ng c th chuyn thnh 60 ngy c khng.
B: Then, we can make ntta devery of 30000 sets n October, and the
baance, 20000 at the end of November.
V!y, chng t s( chuyn 30000 b sn phm ca t u tn vo
thng 10, cn 20000 b s* chuyn tp vo cu thng 11.
A: If that the best you can do, I agree.
Nu cc ng c gng ht sc th t 'ng .
B: Thank you very much. We sha try to speed up.
Rt cm n ng. Chng t s( c gng m th!t nhanh.
4
A: How soon can you make the dever two weeks eary?
Khong bao nhu u cc ng m c th chuyn hng?
B: Wthn sx weeks.
Trong vng 6 tun.
A: We cant ose the season. Pease dever two weeks eary.
Chng t khng th ; th v# c. Mong hy chuyn sm cho
chng t 2 tun.
B: Two weeks? That s pretty tght.
Ha tun? Nh th th h c)ng.
A: Any chance we can get them sooner?
Th c cch no chng t nh!n c hng sm hn khng?
B: A rght. I see f I can make t.
c r', t xem nh th no.
H i tho i # sun%'
A: Have you booked the space on any vesse yet?
Anh t c tu cha?
B: Yes, we send them by the Ever Lucky departng Tan|n on October 20.
R', chng t s( g, trn chuyn tu Ever Lucky r Tan|n vo 20
thng 10.
A: How much s the freght from Tan|n to New York ?
Ch ph v!n chuyn t" Tan|n n New York bao nhu?
B: $24 per ton of 40 cubc feet.
v o hng 40 thc vung Anh ( khong 1,13m
3
) th m tn 24
a.
A: When are you gong to get the backog out?
Kh no th cc ng xut ht s hng cn ?
B: The remanng 500 dozen w be shpped on May 10.
500 t hng cn s( c chuyn n tu vo ngy mng 10 thng
5.
A: What about nsurng the shpment?
Tn bo hm v!n chuyn tnh nh th no?
B: Im afrad you have to take of the nsurance.
T e tn bo hm cc ng s( ph ch tr.
Vesse |'ves| n : tu
Freght |fret| n : ch ph v!n chuyn
Backog |'bkg| n : hng t'n, hng trong kho
Take care of the nsurance : ch tr tn bo hm
Business "56i7e
"Shp" t" ch vc chuyn hng n tu, bao g'm c vc chuyn
b&ng cc phng tn gao thng ng b. Ngo ra, "shpment" bao
hm rt nhu ngha: "chuyn hng", "ngy chuyn hng" v hng
chuyn". kh dng rng t" "shpment" th c ngha hng v!n chuyn
theo t"ng t, chnh "parta shpment" (chuyn t"ng ).
A: When can you shp the goods?
Kh no th anh chuyn hng?
B: Durng March.
Thng 3.
A: Cant you shp earer?
Anh khng th chuyn sm hn c ?
B: We, the space s very scarce these days. So ets make t
"February/March".
Do ny c rt t tu, v th chng t d nh s( chuyn trong thng 2
v thng 3.
Th gan chuyn hng thng c bu th b&ng thng, t"
"February/March" c ngha c th chuyn trong th gan t" ngy 1
thng 2 n ngy 31 thng 3. Trong trng hp ny, thng thng mt
n,a ng hng s( c chuyn trong thng 2 v mt n,a cn s( c
chuyn tp trong thng 3, ng nhn bn c th yu cu phng:
If are you n hurry for goods, sha we shp one haf durng February and
the rest durng March?
Nu cc anh cn hng gp, chng t s( chuyn mt n,a ng hng
trong thng 2, v n,a cn s( chuyn ht trong thng 3 c khng.
DELA- IN SHIPMENT
Kh ko d th gan chuyn hng ( deay n shpment ), ty theo ng
th gan, chng ta ph ko d th gan ca th tn d#ng m c. Kh
ha bn c th tho v nhau nh sau:
A: Your goods w be ready by the end of the next month. So w you
extend the credt?
Cu thng sau hng ca cc anh m c chuyn t n, v!y cc
anh c cn ko d th hn th tn d#ng khng?
B: OK. But remember ths s the ast chance for you. We have aready
extended the credt twce. If you fa agan, we have to cance our
order.
C. Nhng xn cc anh u r&ng, y s( c h cu cng ca cc
anh. Th tn d#ng ca chng t ga hn 2 n r'. Nu mt n na
hng khng c chuyn n ng th hn, chng t nh ph hy
b$ n t hng.
Ko d th gan gao hng cng mt hnh v v phm php u!t.
Tuy nhn nu nguyn nhn do thn ta, b cng hoc cc nguyn
nhn bt kh khng, bn c th a ra cc b&ng chng bo m r&ng
th hn gao hng ch!m do cc nguyn nhn trn trnh b hy hp
'ng, v c th ko d th hn th tn d#ng. Nhng th tn d #ng ch c
th ga hn c t" 2-3 tun. Nu trong th gan ny bn vn cha
chuyn hng n th hp 'ng s( b hy b$.
Lesson 1C
CLAIM SETTLEMENT
WI BI THNG
H i tho i m u
1
A: We have a probem wth your products.
Hng ca cc anh c v n .
B: Whats probem?
Vn g v!y?
A: Some are heavy damaged due to oose packng. Ths s obvousy
your error.
Do ng g qu $ng *o nn mt s mt hng b h$ng. y r rng
ca cc anh.
B: We do everythng we can to straghten thngs out.
Chng t c gng ng g th!t chc chn r' m.
A: Thats not a concrete answer. You have to answer for any broken
equpment.
y khng ph cu tr c# th. Cc anh ph chu trch nhm v
nhng tht b b h$ng.
B: We accept your compant as beng far, but thats a we can say at
ths stage.
Chng t chp nh!n ngh hp ca cc anh, tuy nhn by g chng
t ch c th n nh v!y th.
Settement |'setmnt| n : th$a thu!n, dn xp.
Damage |'dmdd| ad| : h$ng, tn h
Straghten out : ng g cn th!n, sp xp cn th!n.
Answer for sth : chu trch nhm v ( vc g)
2
A: (On the phone) The order we paced yesterday hasnt arrved yet.
( N qua n tho ) Hng chng t t ngy hm qua vn cha t.
B: Hod on a mnute. I ca the warehouse and checkng up on t.
Xn mt cht. Chng t s( g n xung kho km tra xem
nh th no.
A: Pease do that.
Anh c n .
B: Were sorry for the deay. It eft there 30 mnutes ago.
Rt xn v s ch !m tr ny. Hng v"a m c chuyn cch y 30
pht.
A: Were out of stock now.
Hn t chng t khng cn hng d tr.
B: I wsh you woudnt get so upset. You get your goods soon.
Mong ng ng phn ong nh v!y. Hng s( c chuyn t nhanh th.
Warehouse |'wehaus| n : nh kho, kho hng.
Check up on sth : km tra ( c g )
Out of stock : khng cn hng d tr
3
A: We offer a 10% reducton on the tota shpment.
Chng t yu cu gm 10% tng s tn hng.
B: But accordng to the survey report, the 10% was not entrey
worthess.
Nhng theo bo co km tra, 10% s hng b h$ng ny khng ph b
h$ng ton b.
A: But, as a matter of fact, our customer dd not accept about 10% of the
shpment, and we have not yet dsposed of the re|ected goods.
Nhng thc t khch hng ca chng t khng chp nh!n 10% s hng
ny, m chng t cng cha tr hng.
B: A rght, send the damaged peces back to us, pease.
Vng. Xn cc ng hy g, s hng b h$ng cho chng t.
A: Then, we meet your hafway. We bear 5%.
V!y chng ta s( nhng b. Chng t s( chu 5% tn tht.
B: OK.We accept your proposa.
c r'. chng t chp nh!n ngh ca cc ng.
Survey report: bo co km tra
Dspose of (the re|ected goods) : x, (tr hng)
Meet sb haf: 'ng th$a hp cng v a
4
A: Whats the troube?
C vn g th ?
B: We have some unexpected producton deays. Pease extend the
shppng date by two week.
Do mt s s c ngo d kn, chng t ph v!n chuyn hng mun
hn mt cht. Xn hy ko d th gan v!n chuyn thm 2 tun na.
A: No, we agreed aready. I need the shpment on tme.
Khng c, chng ta th$a thu!n r'. Chng t cn gao hng ng
th hn.
B: But we wont be abe to make t. I hope you understand we are
proceedng as fast as we can .
Nhng chng t khng th thc hn c. hy vng ng hu cho,
chng t c gng ht sc t)ng tc r'.
A: A rght, but ths s the ast tme. Uness you can suppy them by then,
we have no aternatve but to cance the contract.
Th c nhng y n cu cng. Tr" kh cc ng g, hng t kp
th, nu khng chng t nh ph hy b$ hp 'ng.
H i tho i # sun%
A: Whats the probem?
C vn g khng ?
B: the quaty s not up to your usua standards.
Cht ng khng t tu chun chung ca cc anh.
A: Whats the probem?
C vn g khng ?
B: Weve had compants from our customer, and ts not very goods.
Chng t nh!n c kn ngh ca khch hng, h n cht ng
hng n ny khng tt m.
A: We found that your ast shpment was short of 10 unts.
Chng t pht h hng trc thu mt 10 chc.
B: Oh, reay? I send the mssng unts to you as soon as possbe.
<, c chuyn sao. Chng t s( g, b sung ngay cho cc ng s
hng ny.
A: What we receved was not what we ordered.
Hng chng t nh!n c khng ph hng chng t t.
B: Im sorry t happened. We send you the correct products
mmedatey.
T rt xn . chng t s( g, ngay cho cc ng.
Business "56i7e
Trong qu trnh gao dch, nu c u g khng h ng, bn c th
phn nn (compant) v phng. Tuy nhn, ngha ca t" "cam"
khng gng ngha trn, m n c ngha " kh pht snh tn tht th yu
cu phng ph b' thng", "cams" + dng s nhu c ngha
"tn b' thng".
Nguyn nhn gy ra "cam" khng n&m ngo vn v hng ha
km cht ng (nferor quaty), khng s ng (shortage) ho)c ko
d th gan gao hng (deayed shpment), vn v g c, th!m ch
cn c hn tng "market cam", c ngha kh g th trng gm
xung bn mua b' thng mt cch khng hp . Tuy nhn, chng
ta cn gh nh mt u "cam" un ch quyn m chng ta ng
c h+n, ch khng ph nhng yu cu v .
C;7h 9$ @X nh n% @ ) i YhGn nGn 7 * " <+ i Yh , n%
Kh nh!n c "cam" t" phng, trc ht ph tn hnh u tra
ngay, nu c vn sa st th cn th hn th ng mc. D c
do b kch ng nn phng c nhng phn ng tu cc, vt qu s
th!t, bn cng cn hu phng, t" t$ ra bnh tnh, khm nhng
g m quan h than thn v phng. m du s kn quyt
ca phng, bn c th dng ( nh " We are surprsed to hear
that" (chng t rt ngc nhn v thng tn ny) hoc "We regret."
(chng t rt tc), th!m ch bn c th n: "We are sorry." ngay t"
u,m c u khng d dng g,tuy nhn u th hn chng
ta chp nh!n 7@"im ca phng trnh nh ng bt cho chng
ta.
Mu 7=u th)n% 5Zn% Fhi Fh;7h hGn% ?7@"imA'
I ook nto t and try to get t corrected for you.
Chng t s( km tra v u chnh kp th.
We cannot accept your cam.
Chng t khng th chp nh!n yu cu b' thng ca cc ng.
Ths s surey our faut, we gady change t for a new one.
y ca chng t, chng t s=n ng hng m cho cc ng.
We sha be more carefuy not to repeat the same mstake.
Chng t s( cn th!n hn n sau khng cn xy ra tnh trng nh
v!y na.
We, I dont know f we can do t. Let me tak to our manage.
T khoong bt chng t c th m c g. t n chuyn ny
v gm c ca t.
Cu cng, nu ha bn c th thng qua th$a thu!n tm phng n
g quyt tt nht. Nhng trong trng hp khng th th$a thu!n
c v gy tranh chp,chng ta nh ph nh n s phn xt cng
b&ng ca trng t (arbtrary). Thc ra, d trng t c phn x, nh th
no, tt nht chng ta nn thng nht cc u khon trong hp 'ng
mt cch cht ch( phng u bt trc c th xy ra.
PHN 4
ENTE)TAINING A BU-E)
TIP KH/CH
Lession 1[
A BUSSINESS LUNCH
N T)A &-I KH/CH H>NG
H i tho i m u
1
A: Its amost noon. How about takng further over unch?
Sp n tra r'. Chng ta )n tra r' bn tp nh!
B: That woud be fne.
Nh th cng c.
A: Whch do you refer Korean, |anpanese or Amerrcan food?
Bn thch mn )n ku Hn Ouc, Nh!t Bn hay mn )n ku M:?
B: Id ke to have Korean food.
T thch )n mn )n Hn Ouc.
A: Good.
Vng.
B: Do you know of any good restaurants?
Anh c bt nh hng no tt khng?
A: Yes. I know of a restaurant n arcade n ths budng.
T bt mt nh hng trong khu kn trc m vm ny.
Know of: bt v, hu v
Arcade |:'ked| n : ng c m vm, dy cun
B"i 1[
2
A: what woud you ke to have?
Anh thch )n g?
B: I dont know much about Chnese food?
T khng b nhu v mn )n trung quc.
A: we,I suggest you try swaows nest soup.ts one of our famous
dshes.
V!y anh th, mn canh yn xem th no. mn )n n tng ca
trung quc y.
B: t sounds ke a bg unch! try t.
Nge c v* nh mt bu tc y nh.t s( th, xem sao.
A:ok.sha we start wth some beer?vng .anh c mun ung cht ba
khng?
B: no,not for me.but pease go ahead,mr ee.
T khng ung xn anh ee c t nhn.
A: I better not,then.
Th th tt nht t cng khng nn ung!
3
A: have you ever tred any Chnese dshes?
Anh )n mn )n trung quc bao g cha
B: no,Im new n your country.
Cha.t cha bt g v n nc ca anh.
A:Im sure you ke ee noodes.
T tn r&ng anh s( rt thch )n mn m c chnh.
B: (after unch)thank you very much for exceent Chnese dsh. reay
en|oyed t.
(sau ba tra)cm n anh v mn )n trung quc rt ngon ny.thc s t
rt thch.
A: you seem to ke Chnese food.how about havng dnner at my house
before you eaver?
Hnh nh anh cng thch )nmn )n trung quc.trc kh anh v nc,t
m anh n nh t )n t nh?
B' reay?d ove to see a Chnese home.
Th ?t r mun c n th)m mt ga nh trung quc.
4
A: et me pay for mne.
t thanh tan cho.
B: no,I nsst.ts on me.
Khng c t m.
A' Are you sure ts a rght?
Nh th khng sao ch?
B: of course.anyway,Im not the one whos footng the b.
Tt nhn r' th t th t c ph ng tr tn u.
A: you mean your company s?
Cng ty cc anh tr ?
B: yes,n Be|ng,ts a common practce to treat cents on the
commpanys account.
Vng.+ bc knh ha n thanh tan do cng ty chu trch nhm,u
thnh r'.
A: any way,thank you.
D sao cng cm n anh.
HIi th."i # sun%
A: how about unch to day?
Tra nay m anh )n nh.
B: Im sorry,but I aready have another appontment.
Rt tc,t c h%n r'.
A: when s your unch hour?
Kh no anh )n tra?
B: ts usuay 12 to 1,but Im fexbe.
Thng thung t" 12 g n 1 g,ty t"ng c.
A: coud I see you Thursday mornng?
T c th gp anh vo sng th n)m c khng
B: I can aways make tme for you. hope you stay onger and eat unch
wth me.
T s( sp xp th gan,h vng anh s( + u hn,chng ta s( cng )n
tra.
A: do you have tme for unch?
anh c th gan )n tra khng?
B: sorry,I cant make t to day.ve got a cent.
Rt tc hm nay t b!n t ph gp khch hng.
Business "56i7e
+ u m: ng ta c th quen v"a )ntra v"a trao cng vc,hnh
htc )n trany g "busness unch", hay cn g "workng
unch". h%n )n tra cho cuc gao dch thng m,bn c th n nh
sau:
woud t possbe for us to have unch tomorrow at my hote?
Ngy ma anh c th n khch sn chng t cng )n tra khng?
Coud we have unch tomorrow to dscuss the matter we spoke
yesterday?
Ngy ma chng ta cng )n tra tho u!n v chyyun chng ta
c!p ngy hm qua c khng?
,thng thung cc ba )n nynn h%n trc,nhng nu cuc hp qu
d,khng ht kp thc trc ba )n, kh cng c th s, d#ng ba )n
tra tp t c th # o u!n tp.v th nhng cu d y kh thc t v
thng d#ng:
Woud you ke to dscuss t over unch?
tak about a cup of coffee?
A dnk?
Anh c mun chng ta v"a )n tra Ung c ph ung v"a trao
cng vc khng
m phn thng m m#c ch ch yu ca "busness unch", nhng
th gan thch hp nht kh ung ru trc ba )n hoc sau kh m
tm sau ba )n,nh th s( hp hn.
L ngh trn bn )n gp bn th hn chnh mnh,v gy n tng tt
v khch hng.
1. dont make nose when you are eatng or drnkng.
Kh )n cm ung canh khng pht ra tng.
2. dont try to eat and tak.
Khng nn v"a )n v"a n.
3. dont rush through your mea.
khng nn )n ug qu phm phu.
4. dont rase any pates or bows when you eat.
Khng nn nhc bt hoc a kh )n.
5.dont pck your teeth at the tabe.
Khng nn xa r)ng kh ang )n.
6. dont use your handkerchef for napkn.
Khng nn dng kh)n tay m kh)n )n.
7. do mae conversaton.
Khng nn cm c )n,khng n chuyn.
Lesson 17
At the restaurant
Kh + nh hng
H tha mu
1
A: (on the phone) four season restaurant.may I hep you?
(n qua n tha) nh hng four season xn nghe.t c th gp g
c khng ?
B: yes. Id ke to make a reservaton for dnner tomorrow.
Vng t mun t ch cho bu t ngy ma.
A: I see.what tme w you come,sr?
T hu,my g th cc ng n?
B: around 7.
Kh$ang 7g.
A: may I have your name,pease?
Xn ng cho bt tn?
B: mke chen.
Mke chen
A: how many w be n your party?
Tt c bao nhu ng?
B: three.d prefer a tabe by the wndow.
Ba ng .cho t bn gn c,a s.
2
A: do you have a tabe for two?
Ch c bn dnh cho ha ng"o khng?
B: do you have a preservaton?
Xn h$ ng t ch cha a?
A: no
Cha.
B: Im sorry,but therere no tabes avaabe rght now.
Xn hn t khng c.
A: how ong w t be?
V!y ph bao u na?
B: Im not sure..n about 20mnutes.woud you ke to wat n the bar?
T cng cha bt c.kh$ang 20pht na,ng 'ng + quy
bar ch?
Cng c.hy g cho chng t ngay kh c bn.
3
A: May I take your order , sr ?
Ong cn g ?
B:Yes . ths genteman w have the beef stew, and I have the sron
steak.
Vng , ng y dng tht b hm , cho t sn b nng nh .
A: Yes , sr . and how woud you ke your beef ?
Vng , tha ng . ng thch mn nng no ?
B: We-done, pease.
Cho t b chn.
A:(turnng to C)how about you , sr ?
(h$ C )th cn ng ?
C: Medum- rare, pease.
Cho t b t
A:Yes ,sr . woud you ke a drnk frst wth your mea ?
Vng tha ng .cc ng c mun ung g khng ?
B:Why do not we have cocktas?
Chng ta ung cocktas nh /?
4
A:Ths was a spendd mea .I reay en|oyed t.
Ba )n ngon mng th!t . t rt thch.
B: Im gad you ked t . w you have a cognac to round off the
mea ?
Rt vu v ng thch mn ny . )n xong chng ta ung ru c-nhc
nh .
A:I do nt mnd f I do.
Cng c.
B:Water , show me the cognac st.
Ch , cho t mn thc n ru c-nhc.
C:Yes, sr.
Vng , tha ng .
H thoa b sung :
A:What w you have , sr /?
Ong dng g ?
B:|ust a moment, pease. I have nt decded yet .
Xn mt cht , t cha bt nn )n g .
A:What do you recommend ?
Hm nay c mn g ngon ?
B:Our specaty for the day s roast duck.
Hm nay chng t c mn t sn vt quay.
A;What woud you ke for dessert?
Ong mun m tm g ?
B:I skp the dessert.
T khng thch m tm .
A:Ths s not what I ordered .
y khng ph mn t g .
B:Im sorry, sr .
Xn ng .
BUSINESS ADVI CE
Mun tp khch + khch sn , bn cn ph t trc bn kh$ang 2
ngy . nu mun dn ba vo t th su hoc th by , tt nht bn
nn t bn t" th ha . dt bn trong khch sn , bn c th n :
Id ke to reserve a tabe for 4 at 7 tomorrow evenng .
T mun t bn cho 4 ng vo 7 g t ngy ma .
Do you have a tabe for 2 at 6 ocock on Frday ?
Anh cn bn cho 2 ng vo 6 g chu th su khng ?
Ngy hm , bn nn n sm n khch , nh th m khng
tht v khch . mt u khng th thu c kh t bn , bn
nn n trc v qun khch sn h cho ng tp khch c n
th!n hn .
Bn nn g, o khac + phng g (check room ) , nu c th k
hoc phu nhn cng , thng thng bn c th treo o khac ca
ph# n pha gh ng' ca mnh v h$ phng xem h c cn bn
gp h ct o khng , kh bn c th h$ :
May I check your coat?
Anh /ch c cn t g, o khac gp khng ?
Sau kh )n , bn nn gp khch y o khac .
+ nc ta , ch em ph# n thng t kh xen vo vc m )n ca phu
qun , nhng + u m: , ch em ph# n rt quan tm cng vc m n )
ca ch'ng mnh , kh h cn ng va tr nh mt tr , v th kh
gp g; v khch hng ng nc
2
A: what woud you ke to have?
Anh thch )n g?
B: I dont know much about Chnese food?
T khng b nhu v mn )n trung quc.
A: we,I suggest you try swaows nest soup.ts one of our famous
dshes.
V!y anh th, mn canh yn xem th no. mn )n n tng ca
trung quc y.
B: t sounds ke a bg unch! try t.
Nge c v* nh mt bu tc y nh.t s( th, xem sao.
A:ok.sha we start wth some beer?vng .anh c mun ung cht ba
khng?
B: no,not for me.but pease go ahead,mr ee.
T khng ung xn anh ee c t nhn.
A: I better not,then.
Th th tt nht t cng khng nn ung!
3
A: have you ever tred any Chnese dshes?
Anh )n mn )n trung quc bao g cha
B: no,Im new n your country.
Cha.t cha bt g v n nc ca anh.
A:Im sure you ke ee noodes.
T tn r&ng anh s( rt thch )n mn m c chnh.
B: (after unch)thank you very much for exceent Chnese dsh. reay
en|oyed t.
(sau ba tra)cm n anh v mn )n trung quc rt ngon ny.thc s t
rt thch.
A: you seem to ke Chnese food.how about havng dnner at my house
before you eaver?
Hnh nh anh cng thch )nmn )n trung quc.trc kh anh v nc,t
m anh n nh t )n t nh?
B' reay?d ove to see a Chnese home.
Th ?t r mun c n th)m mt ga nh trung quc.
4
A: et me pay for mne.
t thanh tan cho.
B: no,I nsst.ts on me.
Khng c t m.
A' Are you sure ts a rght?
Nh th khng sao ch?
B: of course.anyway,Im not the one whos footng the b.
Tt nhn r' th t th t c ph ng tr tn u.
A: you mean your company s?
Cng ty cc anh tr ?
B: yes,n Be|ng,ts a common practce to treat cents on the
commpanys account.
Vng.+ bc knh ha n thanh tan do cng ty chu trch nhm,u
thnh r'.
A: any way,thank you.
D sao cng cm n anh.
HIi th."i # sun%
A: how about unch to day?
Tra nay m anh )n nh.
B: Im sorry,but I aready have another appontment.
Rt tc,t c h%n r'.
A: when s your unch hour?
Kh no anh )n tra?
B: ts usuay 12 to 1,but Im fexbe.
Thng thung t" 12 g n 1 g,ty t"ng c.
A: coud I see you Thursday mornng?
T c th gp anh vo sng th n)m c khng
B: I can aways make tme for you. hope you stay onger and eat unch
wth me.
T s( sp xp th gan,h vng anh s( + u hn,chng ta s( cng )n
tra.
A: do you have tme for unch?
anh c th gan )n tra khng?
B: sorry,I cant make t to day.ve got a cent.
Rt tc hm nay t b!n t ph gp khch hng.
Business "56i7e
+ u m: ng ta c th quen v"a )ntra v"a trao cng vc,hnh
htc )n trany g "busness unch", hay cn g "workng
unch". h%n )n tra cho cuc gao dch thng m,bn c th n nh
sau:
woud t possbe for us to have unch tomorrow at my hote?
Ngy ma anh c th n khch sn chng t cng )n tra khng?
Coud we have unch tomorrow to dscuss the matter we spoke
yesterday?
Ngy ma chng ta cng )n tra tho u!n v chyyun chng ta
c!p ngy hm qua c khng?
,thng thung cc ba )n nynn h%n trc,nhng nu cuc hp qu
d,khng ht kp thc trc ba )n, kh cng c th s, d#ng ba )n
tra tp t#c tho u!n tp.v th nhng cu d y kh thc t v
thng d#ng:
Woud you ke to dscuss t over unch?
tak about a cup of coffee?
A dnk?
Anh c mun chng ta v"a )n tra Ung c ph ung v"a trao
cng vc khng
m phn thng m m#c ch ch yu ca "busness unch", nhng
th gan thch hp nht kh ung ru trc ba )n hoc sau kh m
tm sau ba )n,nh th s( hp hn.
L ngh trn bn )n gp bn th hn chnh mnh,v gy n tng tt
v khch hng.
5. dont make nose when you are eatng or drnkng.
Kh )n cm ung canh khng pht ra tng.
6. dont try to eat and tak.
Khng nn v"a )n v"a n.
7. dont rush through your mea.
khng nn )n ug qu phm phu.
8. dont rase any pates or bows when you eat.
Khng nn nhc bt hoc a kh )n.
5.dont pck your teeth at the tabe.
Khng nn xa r)ng kh ang )n.
8. dont use your handkerchef for napkn.
Khng nn dng kh)n tay m kh)n )n.
9. do mae conversaton.
Khng nn cm c )n,khng n chuyn.
Lesson 17
At the restaurant
Kh + nh hng
H tha mu
1
A: (on the phone) four season restaurant.may I hep you?
(n qua n tha) nh hng four season xn nghe.t c th gp g
c khng ?
B: yes. Id ke to make a reservaton for dnner tomorrow.
Vng t mun t ch cho bu t ngy ma.
A: I see.what tme w you come,sr?
T hu,my g th cc ng n?
B: around 7.
Kh$ang 7g.
A: may I have your name,pease?
Xn ng cho b t tn?
B: mke chen.
Mke chen
A: how many w be n your party?
Tt c bao nhu ng?
B: three.d prefer a tabe by the wndow.
Ba ng .cho t bn gn c,a s.
2
A: do you have a tabe for two?
Ch c bn dnh cho ha ng"o khng?
B: do you have a preservaton?
Xn h$ ng t ch cha a?
A: no
Cha.
B: Im sorry,but therere no tabes avaabe rght now.
Xn hn t khng c.
A: how ong w t be?
V!y ph bao u na?
B: Im not sure..n about 20mnutes.woud you ke to wat n the bar?
T cng cha bt c.kh$ang 20pht na,ng 'ng + quy
bar ch?
Cng c.hy g cho chng t ngay kh c bn.
3
A: May I take your order , sr ?
Ong cn g ?
B:Yes . ths genteman w have the beef stew, and I have the sron
steak.
Vng , ng y dng tht b hm , cho t sn b nng nh .
A: Yes , sr . and how woud you ke your beef ?
Vng , tha ng . ng thch mn nng no ?
B: We-done, pease.
Cho t b chn.
A:(turnng to C)how about you , sr ?
(h$ C )th cn ng ?
C: Medum- rare, pease.
Cho t b t
A:Yes ,sr . woud you ke a drnk frst wth your mea ?
Vng tha ng .cc ng c mun ung g khng ?
B:Why do not we have cocktas?
Chng ta ung cocktas nh /?
4
A:Ths was a spendd mea .I reay en|oyed t.
Ba )n ngon mng th!t . t rt thch.
B: Im gad you ked t . w you have a cognac to round off the
mea ?
Rt vu v ng thch mn ny . )n xong chng ta ung ru c-nhc
nh .
A:I do nt mnd f I do.
Cng c.
B:Water , show me the cognac st.
Ch , cho t mn thc n ru c-nhc.
C:Yes, sr.
Vng , tha ng .
H thoa b sung :
A:What w you have , sr /?
Ong dng g ?
B:|ust a moment, pease. I have nt decded yet .
Xn mt cht , t cha b t nn )n g .
A:What do you recommend ?
Hm nay c mn g ngon ?
B:Our specaty for the day s roast duck.
Hm nay chng t c mn t sn vt quay.
A;What woud you ke for dessert?
Ong mun m tm g ?
B:I skp the dessert.
T khng thch m tm .
A:Ths s not what I ordered .
y khng ph mn t g .
B:Im sorry, sr .
Xn ng .
BUSINESS ADVI CE
Mun tp khch + khch sn , bn cn ph t trc bn kh$ang 2
ngy . nu mun dn ba vo t th su hoc th by , tt nht bn
nn t bn t" th ha . dt bn trong khch sn , bn c th n :
Id ke to reserve a tabe for 4 at 7 tomorrow evenng .
T mun t bn cho 4 ng vo 7 g t ngy ma .
Do you have a tabe for 2 at 6 ocock on Frday ?
Anh cn bn cho 2 ng vo 6 g chu th su khng ?
Ngy hm , bn nn n sm n khch , nh th m khng
tht v khch . mt u khng th thu c kh t bn , bn
nn n trc v qun khch sn h cho ng tp khch cn
th!n hn .
Bn nn g, o khac + phng g (check room ) , nu c th k
hoc phu nhn cng , thng thng bn c th treo o khac ca
ph# n pha gh ng' ca mnh v h$ phng xem h c cn bn
gp h ct o khng , kh bn c th h$ :
May I check your coat?
Anh /ch c cn t g, o khac gp khng ?
Sau kh )n , bn nn gp khch y o khac .
+ nc ta , ch em ph# n thng t kh xen vo vc m )n ca phu
qun , nhng + u m: , ch em ph# n rt quan tm cng vc m )n
ca ch'ng mnh , kh h cn ng va tr nh mt tr , v th kh
gp g; v khch hng ng nc
ngo ,khng nn ch n chuyn v tc m qun va tr ca cc
phu nhn.
\ B n nEn n% / i 0 6 1 tB: nGoJ
Kh vo phong )n bn nn ng' + v tr no, ch nhn nn ng ' sau
cng. Nu ch tp mt ng, bn nn m khch ng' bn ph mnh;
nu tp 2 v khch, hy h ng' 2 bn bn * tn cho vc n
chuyn.
Nhng ch ng' c v tr %p nn nhng cho nhng ng c a v
cao v ph# n, tuy v!y vc phn o ch ng' tt ca m khch sn
cng khc nhau, thng thng ch ng' ch ng' cnh hoc c
phm v quan st rng.
3 mt s khch sn, ch ph ph#c v# c tnh trong tn )n,
khng cn ph thanh ton bn ngo. Trong trng hp khng bao g'm
trong tn )n th bn ch nn tr b&ng 10-15% ch ph ca b,a )n thch
hp nht.
Lesson 1]
GOING TO A BA)
N ^U/N BA)
H i tho i m u
1
A: I know you are very busy n Hong Kong, but Id ke to take you out for
dnner.
%i bit ?ong Rong anh rt bn, nhng ti mun mi anh i n
ti#
B: It woud be a peasure.
l nim vinh hnh ca ti#
A: how about tomorrow nght?
%i mai c khng ?
B: Fne. Sha we meet at your offce?
C'ng c# Chng ta " g' nhau vn 'h+ng ca anh?
A: No, I pck you up at your hote at 6, f thats convenent for you.
Rhng, nu tin cho anh, T gi ti " n n anh khach n
B: good, I be ready then.
%h c'ng c, lc ti " i anh#
If that s convenent for you : nu anh thy tn
2
A: What woud you ke to drnk,sr?
;ng mun ung g ?
B: I have a whsky.
cho ti W cc <hiky#
A: And what woud be yours?
%h c+n ng?
C' I have the same.
%i c'ng vy#
A: How about somethng to go wth the drnk?
CavW ng c mun ung kSm vi g khng ?
B: Cheese and peanuts, pease.
Cho ti th,m 'h mt v $ lc#
A: yes, sr.
7"ng, tha ng#
C: Ths s a very nce restaurant.
"y l mt nh hng rt tt#
B: Yes. Ioften come here because of ts quet atmosphere.
7"ng# %i thng n "y v khng kh9 "y rt yn t/nh#
Go wth : ph hp v, kt hp v, km v
Atmosphere (n) : khng kh
3
A: Ths s one of the famous nght cubs n Hong Kong.
"y l W trong nhng h' m n#i ting ?ng Rng#
B: Ive never been to an exctng pace ke ths.
%i cha bao gi n mt ni th v nh th ny#
A: The show here s reay somethng to see.
/hng chng trnh biu din "y rt ng x,m#
B: It sounds great.
im thanh rt tuyt#
A: We, cheers! To your heath!
/o cn ly 4 Chc anh mnh kh+,4
B:Cheers!...Ah, thats better.
Cn ly4###O, tht ngon#
A: Its gone. Let me ref your gass.
?t ri# ti rot cho anh nh*4
B: Thanks, thats penty.
Cm n anh# %i ri#
4
A: Dd I drnk? Im afrad I must go.
%i ung nhiu ri# c l" ti 'hi i "y4
B:Oh,dont go yet. Let me take you to|ust one more pace for a few more
drnks.
7, anh ng i# ti a anh n ni khc, ung vi cc na#
A: If you nsst.
&nh > kin !uyt nh th th chng ta ung ti' vy#
B: Water, get me the b, pease.
Ch i cho ti thanh ton#
A: No, I take care of ths.
Rhng, anh & ti lo#
B: No way! Youre my guest tonght
Rhng c4 %i nay anh l khch m#
A: OK. Next tme I treat.
c ri# Bn au ti " mi anh#
If you nsst : nu anh kn quyt, n u anh c nht nh nh v!y
Get the b : thanh ton
Take care of : chu trch nhm, x,
No way : khng c
Youre my guest tonght : t nay anh khch m ca t
H i tho i # sun%
A: woud you care for a drnk?
&nh c mun ung mt ly khng?
B: Im sorry, but Im busy today. May I take a ran check?
5in l$i, hm nay ti bn# ?m khc c khng?
A: ets toast! To your success!
no, chng ta n"ng cc4 Chc anh thnh cng#
B:Thank you. To your success, too.
Cm n anh# %i c'ng chc anh thng cng#
A: How about another drnk?
&nh ung thm W cc na nh*
B:oh, I coudnt drnk another sp!
7, ti khng th ung thm c na
A: Aow me to get the b.
ti tr cho
B: no. no. Ths rounds on me.
Rhng c # ti mi anh m4
Care fore : thch
Ran check : ha bn 'ng
Sp (n) : hp, ung t"ng ng#m
Business A56i7e
M khch hng ung ru bn c th n:
Woud you want somethng to drnk?
&nh mun ung g ?
Cng c th dng nhng n uyn chuyn nh:
Woud you ke somethng to drnk?
Woud you care for somethng to drnk?
* Kh rt ru m khch, bn c th dng t" "Say when" * h$ xem
phng c kh n)ng ung c bao nhu.
Nu bn chp nh!n ng khc tp ru, nhng cm thy
r', bn c th n :
Yes, thank you.
7"ng, cm n anh
Trc kh rt ru whssky ca Scotand (Scotch and water) bn nn
h$ trc " Say when", sau m rt v tp t#c h$ " Say when " ,
sau thm nc, cu cng cho thm r' h$ :
Woud you care for some ce?
&nh c mun thm khng?
Nu mun thm bn c th n: "Yes, pease", nu ch n " Yes"
khng ch s. nu khng mun cho thm bn c th n " No,
thank you".
Kh mun cng nng y, ty t"ng c bn c th dng nh,ng cu khc
nhau.
* kh bn b, 'ng nghp t# hp , bn c th n:
Cheers! Prost!
To your good heath!
Heres to your trp!
* Trong cc ngh chnh thc (nh hn ), bn c th s, d#ng nhng
cu sau:
-Pease |on me n a toast to Mary nd |ohn
5in h>y c3ng ti n"ng ly chc mng Qary v 6ohn#
-Now,Lades and gentemen, Id ke to ask youto |on me n drnkng a
toast to our guests from London
R9nh tha !u9 v, b"y gi ti mun c3ng !u9 v n"ng ly chc mng cc v
khch n t Bu"n n
-So, et us drnk a toast to our good frend, Mr |ohnson
7 th, chng ta h>y c3ng n"ng ly chc mng ngi bn tt ca chng
ta, ng 6ohnon#
-Lades and Gentemen, et us dfnk to the ong fe and prosperty, and
happness of Brde and Groom.
Knh tha qy a v,chng ta hy cng chc m"ng c du v ch r
sng u,ph quys n
v hnh phc.
Now,Lades and Gentemen.w you stand up and drnk a toast to
the heath and happness of Mary and |onh?
Tha qu v,by g chng ta hy cng ng d!y,nng y chc sc
kh$e v hnh phc cho my v |ohn,c khng ?
Lesson1K
ShoYYin% "n5 si%htseein%
MUA S>M VA THAM OUAN
H tho mu
1
A: sha we do some shoppng ths afternoon
Chiu nay,chng ta " c3ng i mua m nh*4
B: That sounds ke a good dea.
V kin hay y4
A: Where woud you ke to go?
&nh mun i "u?
B: Id ke to eave that up to you.
%3y anh#
A: I see .Are you ookng for somethng n partcuar?
%i hiu# &nh c mun mua th% g c bit khng?
B: Yes.I want to buy some souvenrs for my famy.
7"ng# %i mun mua mt 9t !u cho gia nh#
A: OK.I get the car.
7"ng ti i ly x,#
Leave sth.(up) to sb:gao cho a m g
Souvenr (n):' u nm.
2
A: Is there somethng speca youre ookng for?
&nh ang tm th% g c bit ?
B: Yes . Im nterested n Chnese handcrafts.
7"ng# %i rt th9ch cc th cng m8 ngh truyn thng ca
%rung =uc#
A: Then, ets start wth Wang-fu-|ng Avenue. There are a ot of
sma stores specazng n them n that area .
7y chng ta h>y bt u t 'h 8ang\ju\hing nh*#( "y c rt
nhiu c-a hng chuyn bn nhng th% ny#
B: (Upond arrvng Wang-fu-|ng) why dont we have a ook n ths
shop?
0n 'h 8ang\ju\hing1 Chng ta vo c-a hng ny x,m nh*4
A: A rght.
7"ng
B: Where does ths exquste horse come from?
B%c tng ng tinh o ny c iu khc "u?
A: Its a Tang Dynasty stye, but a modern verson.
/ c tn l %ang 2ynaty, nhng l n 'hm hin i#
Specaze : chuyn ngnh
3
A: Woud you ke to stop for a cup of coffe or somethng?
&nh c mun ngh ung c 'h hoc cht g khng?
B: Id ove to.
%i rt 5n l+ng#
A : (At a coffee shop) What woud you ke?
0trong mt !un c 'h1 &nh mun ung g ?
B: Coffee woud be fnd.
C l" c 'h " tt hn#
A: You bought nce thngs, especay the do.
&nh mua )' th nht l con b' b ny#
B:yes.my daughter w ove t.
7"ng,con gi ti " rt th9ch
A:Im sure she w.
%i c'ng tin r.ng chu " rt th9ch thi
Exqute (ad|):tnh xo
Stop for:d"ng (m g)
4
A:you must be tred.
C l" anh > mt ri
B:not reay.ve seen so much that I havent had tme to thnk about
t.
Rhng mt lm#ti > c nhn thy rt nhiu th% nn chng c
thi gian x,m mnh c mt hay khng#
A:anyway,I hope you en|oyed yoursef today.
23 ao ti c'ng hy vng anh hi l+ng v nhng g ca ngy hm
nay#
B:Im sure dd.thank you for a youve done for me.
Chc chn ri#cm n anh > gi' ti#
A:youre wecome.woud you ke togoback to the hote?
Khng c g.by g anh c mun v khch sn khng?
? i tho i b # ung
a:Im gong try todo some shoppng ths afternoon
chiu nay ti mun i m #
B:we,f you ke,I come aong wth you.
7"ng,nu anh th9ch ti " i c3ng vi anh#
A:f youd ke,I can show you around the cty.
/ anh th9ch,ti " dn anh i !uanh thnh 'h
.B:oh.d ke to.
ti rt th9ch#
A:How much does t cost?
Ci ny gi bao nhiu?
B:he say t s rmb 330yuan tax free.thats about $40 at todays
exchange rate.
;ng y ni laj--. nh"n d"n t#min thu,th,o t6 gi hm nay
khong ^. la#
A: why dont we try some other paces?
ao chng ta khng h+i vi hng ha khc x,m ao nh?
B:thats good dea. B
V kin hay y#
BUSINESS ADVICE
Kh dn khch mua hoc do ph,ng ta thng dng nh ng
mu cu sau:
M)i m.7 6G < n%h1'
How about some shoppng wth me tomrrow?
/gy mai chng ta c3ng i mua m nh*
Id ke to take you to sghtseeng
%i mun d>n bn i tham !uan#
Id recommend the afternoon tour of the cty.
%i ngh bu#i chiu chng ta " i thm kh' thnh 'h#
H2i i Fi3n 7*" <+i Yh,n%
In what are you partcuay nterested n be|ng?
&nh th9ch nht iu g bc kinh?
th any pace youd partcuary ke to go?
&nh th9ch i "u nht?
Are you ookng for any thng specfc?
Isn there anythng speca ypure ookng for?
&nh mun tm th% g c bit 'hi khng?
G4i O
Sha we star wth one of the eadng deparment stores?
Chng ta h>y bt u tham !uan t cng ty bch ha th%
nht,c khng nh?
Why dont we have a ook around n ths store?
Mao chng ta khng i do !uanh c-a hng ny x,m ao nh?
Lets around n ths store
Chng ta c3ng d o !uanh c - a hng ny nh*
I thnk ts t expensve.why dont we ook around a tte more
before you decde?
%i thy mi th% !u t,trc khi chng ta mua hng,ao chng
ta kkhong x,m !ua cc ni khc nh?
Youve bought me spme reay nce thngs?
&nh > mua cho ti nhng ci tht gi tr#
Im sorry,but takng pcture s not aowed here.
5in l$i "y khng cho 'h*' ch*' nh#
I hope you en|oyed the day.
?i vng " lm anh vui#
Lesson 20
DINNE) IN A AME)ICAN HOME
AVN TO/I _` GIA .aNH M-b
Hoi tho"!i m"2u
1
A: Good evenng, Mr.Beson . Thanks for your nvtaton.
ChaAo B,on#CaCm n v, lAi mAi cuCa o"ng#
B: Come n. Let me take your coat.
QAi o"ng vaAo# J,L to"i cCi a3o cho o"ng nh,3 .
A: Thank you.
CaCm n o"ng#
B: Susan, Id ke you to meet Mr. Ln from Be|ng .Mr.Ln, ths s my
wfe,Susan.
Muan naAy, anh muon gi3i thi,Du v3i ,m o"ng Bin E,n tFA Ba*c Rinh#
N"ng Bin,Ea"y laA Muan vG to"i.
A: How do you do,Mrs.Beson .Igad to meet you.
ChaAo baA B,non #:at ha"n haGnh EFGc gaH' baA#
C: How do you do ,Mr.Ln ? Im gad you coud come.
ChaAo o"ng B,on# :at ha"n haGnh EFGc Eo3n ti,' o"ng.
A: Ive brought you some fowers. I hope you ke them.
%o"i EaK mua cho ch+ moDt 9t hoa, hy voGng ch+ ,K th9ch no3#
C' Oh, theyre ovey. Thank you.
NO, thaDt Ea3ng y,"u# CaCm n o"ng.
2
A: Pease go ahead, Mr. Ln
QAi o"ng Bin#
B: Thank you, I w. Mmm, everythng ooks very decous.
CaCm n, o"ng cF3 k,D to"i# NO, moGi mo3n an dFAng nhF E,u rat ngon
A: I hope you ke tomato soup.
%o"i hy voGng o"ng ,K th9ch mo3n u3' caA chua.
B: Yes, ts my favorte. Woud you pass the pepper?
7a"ng Eo3 laA mo3n an to"i y,"u th9ch# Cho to"i xin 9t haGt ti,"u#
A: Here you are.
Ja"y aG#
B: Thank you.Its |ust decous!
CaCm n# %haDt tuy,Dt#
A: Im gad you en|oy t. Its one of my wfes specates.
:at vui v o"ng th9ch mo3n an naAy# Ja"y laA mo3n C trFAng cuCa vG
to"i Eay
Favorte(n): th thch nhat
Pepper (n): hat teu
3
A: Woud you ke some more meat?
N"ng co3 muon an th,"m moDt 9t th+t nFKa kho"ng?
B: No, thank you. Ive aready had enough.
Rho"ng, caCm n#%o"i an EuC roi#
A: Woud you ke to have a tea or coffee?
N"ng uong traA hay caA 'h,"?
B: Coffee, pease.
Cho to"i moDt ta3ch caA 'h,"
A: Cream and sugar?
N"ng co3 can th,"m k,m vaA EFAng kho"ng?
B: Yes, pease.(After a coupe of hours ) Oh, I ddnt reaze t was ths
ate. I must say good-bye.
Co3, caCm n#07aAi ti,ng au1 NO, to"i kho"ng ngh laA EaK muoDn
nhF th,# %o"i 'haCi xin 'h,3' anh ch+.
A: Cant you stay a tte onger?
&nh C chi W lu3c nFCa F?
B: No. Id better be gong. Thank you very much for the decous dnner.
Co3 l,K kho"ng EFGc# %o"i 'haCi v, tho"i# Ca3m n rat nhi,u v,
bFKa an ngon mi,Dng#
4
A: Ive had a very nce tme.
%o"i EaK co3 moDt khoaCn thAi gian thaDt vui v,C#
B: Weve aso en|oyed your vst. I hope the mea was to your kng.
Chu3ng to"i rat vui v o"ng EaK E,n# %o"i hy voGng bFKa an 'huA
hG' v3i khaLu v+ cuCa o"ng#
A: The dnner was wonderfu.
BFCa toi thaDt ngon mi,Dng#
B: Im happy to hear that.
/gh, anh no3i vaDy to"i thay rat vui.
A: The next tme youre nBe|ng, I want to be an equay good host.
Ban t3i anh E,3n Ba*c Rinh, to"i xin 'h,3' EuGc mAi anh#
B: I be ookng forward to t. Take care on your way home.
%o"i cuKng mong ngaAy Eo3# &nh Ei EuAng caLn thaDn nh,3#
Lkng (n): khau v
Host (n) : chu nhan, chu nha
Take care on ones way home: ng can than