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Volunteer Manual Catholic Community Services of Western Washington

Volunteer Manual Catholic Community Services of Western Washington

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Volunteer Manual Catholic Community Services of Western Washington
Volunteer Manual Catholic Community Services of Western Washington

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03/05/2014

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Volunteer Management Service Policies and Procedures
Last Updated 10/7/2013
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Table of Contents:
I. INTRODUCTION 3 II. GUIDING PRINCIPLES 3 III. VOLUNTEER ENGAGEMENT AND RECRUITMENT 5 IV. REGISTRATION AND SCREENING OF VOLUNTEER APPLICANTS 6 V. VOLUNTEER GROUPS 6 VI. FORMER CLIENTS AS VOLUNTEERS 7 VII. BACKGROUND CHECKS 7 VIII. VOLUNTEER SERVICE AGREEMENT 11 IX. AGE OF VOLUNTEERS 11 X. ORIENTATION 12 XI. CLIENT CONFIDENTIALITY 13 XII. AGENCY CONFIDENTIAL AND PROPRIETARY INFORMATION 13 XIII. USE OF COPYRIGHTED MATERIAL 13 XIV. E-MAIL AND INTERNET ACCEPTABLE USE POLICY 14 XV. REPORTING INCIDENTS 14 XVI. PROHIBITION OF CORPORAL PUNISHMENT AND AVERSIVE PROCEDURES 14 XVII. SEXUAL ABUSE PREVENTION AND REPORTING 15 XVIII. HARASSMENT 15 XIX. PROVISION OF SERVICES TO PEOPLE WITH SEXUAL OFFENSE HISTORIES 15 XX. INFECTIOUS DISEASES IN THE WORKPLACE 16 XXI. VOLUNTEERS WITH INFECTIOUS DISEASES 16 XXII. INSURANCE COVERAGE 16 XXIII. VOLUNTEER DRIVING POLICY 17 XXIV. ANONYMOUS TIP LINE 19 XXV. VOLUNTEER GRIEVANCES 19 XXVI. VOLUNTEER FILES FOR INDIVIDUAL VOLUNTEERS 19 XVII. VOLUNTEER FILES FOR GROUP VOLUNTEERS 20 XVIII. RECOGNITION, RETENTION AND TRAINING 20 XXIX. RECORDS RETENTION FOR VOLUNTEERS 20 XXX. ATTACHMENTS 20
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I. I
NTRODUCTION
 
Catholic Community Services (CCS) recognizes that volunteers form a critical link with communities. Volunteers provide direct services to clients, help promote the program, assist with events and advise CCS leaders and staff. By integrating volunteers into all levels of our life and work, we are able to provide more services to more people, cultivate and maintain enhanced relationships with communities, and promote increased opportunities for partnerships, donors and collaborations. All CCS staff work to provide a hospitable environment for volunteers.
This manual outlines the agency’s policies and standards in regards to the use of volunteers in the work of
the agency. This manual is for use by Program Managers/Directors and staff who work with volunteers to assist them in various aspects of volunteer management.
It is not intended to be given to volunteers.
However, Program Managers/Directors may choose to copy some of the sections from this manual into the volunteer manual for their specific program(s). Unless otherwise noted, the policies outlined in this manual refer to individual volunteers and not group volunteers who are volunteering for a specific project. This manual contains the required documents/forms associated with volunteering for CCS. A list of the documents and forms contained in this manual can be found in Section XXX. All documents/forms referenced in this manual are found in the appendix section of this document, online in Public Folders, under Volunteer Manual and through the Regional Human Resources offices.
II. G
UIDING
P
RINCIPLES
 
M
ISSION
S
TATEMENT
 
Rooted in Catholic social teaching and the Gospel imperative, Catholic Community Services and Catholic Housing Services are outreaches of the Catholic Church in Western Washington, under the leadership of the Archbishop of Seattle and the Boards of Trustees. CCS and CHS answer the Gospel call to loving and compassionate service with particular concern for the sanctity of human life from conception to natural death and the dignity of the human person. Our volunteers and volunteers come from many faith traditions to serve and support poor and vulnerable people through the provision of quality, integrated services and housing. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism. We actively join with others to work for justice.
B
ELIEF
S
TATEMENT
 
We Believe…
 . . . in every child growing up in a safe, loving and nurturing environment. . . . in elders living in security and dignity. . . . in healthy family life being affirmed and supported in our communities. . . . in every person having the right to a safe, affordable place to call home. . . . in compassion, love and respect for all people, especially those who are poor and vulnerable.
Best Practice Tip:
Through-out this manual you will find the Best Practices Tip Box, helpful tools and resources to consider as you manage volunteers in your program.
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