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Domestic Market and Cost Structure of BPO India

Domestic Market and Cost Structure of BPO India

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Published by shazishazi16

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Categories:Types, Research
Published by: shazishazi16 on Nov 02, 2009
Copyright:Attribution Non-commercial


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Domestic Market and cost structure of BPO in India and hahaha
Indian Domestic BPO was expected to be USD1.8Bn industry in FY2008 and is expected to grow ata CAGR of 35% for the next 4 years becoming aUSD 6Bn industry in FY2012
With the emergence of several large, proven andwell-capitalized vendors, outsourcing will continue itsmomentum. It is expected that 3rd party vendors’market share will increase to 30% in FY2012
Customer care and Sales and Marketing are the twolargest business segments and accounts for over 78% of the overall market in FY2008
Banking, Insurance and Telecom are the keyindustry verticals and account for 68% of the overallmarket in FY2008;
Retail ,Media, Entertainment and Healthcare are theemerging verticalsto leverage outsourcing in near future

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