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MB0022 Complete

MB0022 Complete

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Published by varsha

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Published by: varsha on Nov 18, 2009
Copyright:Attribution Non-commercial


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1.“Halo effect and selective perception are the shortcuts in judging others” Explain.
Individuals have a tendency to use a number of shortcuts when they judge others. An understanding of these can be helpful towardrecognising when they can result in significant distortions.
Halo Effect:
The halo effect [Murphy & Anhalt, 1992] occurs when we draw a generalimpression on the basis of a single characteristic. For example, whileappraising the lecture, students may give prominence to a single trait,such as enthusiasm and allow heir evaluation to be tainted by how they judge the instructor on that trait which stood out prominently in theirestimation of that person. Research suggests that it is likely to be mostextreme when the traits to be perceived are ambiguous in behaviouralterms, when the traits have moral overtones, and when he perceiver is judging traits with which he or she has had limited experience.
Selective Perception:
Any characteristic that makes a person, object, or event stand out willincrease the probability that it will be perceived. It is impossible for anindividual to internalise and assimilate everything that is seen. Onlycertain stimuli can be taken in selectively. Selectivity works as a shortcutin judging other people by allowing us to “speed-read” others, but motwithout the risk of drawing an inaccurate picture. The tendency to seewhat we want to see can make us draw unwarranted conclusions from anambiguous situation.
2.Explain “Emotional Intelligence”
The importance of both emotion and intelligence in making decisions andachieving success in life was well accepted in ancient India. A concept of  ‘Sthitha Prajna’ [emotional stability] similar to the concept of emotionalintelligence can be traced in the second chapter of ‘Sri mad BhagavatGita’ , in a specific conversation between lord Krishna and Arjuna in asituation of kurukshetra battle field. Before the battle started Arjuna wasin deep sorrow and pity, found his close relatives, friends and respectedgurus in enemy side. The win the battle he was supposed to kill those
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beloved ones. He got confused about his rightful duty. Due to this heat of non strength, he refused to join the battle. In this context lord Krishnawho played the chariot to Arjuna advised him to become the steadyminded person. He also told that an individual achieved his/her goal onlywhen the mind becomes steady, poised and balanced. This concept talksabout a unique interdependence between emotion and intelligence foreffective decision making which was most essential in excelling in everysphere of life.Similar views on the role of emotional intelligence as a learning processfor achieving a balanced personality in different stages of life on anintergenerational basis has been depicted in Vedas. In Particular, Dr.Radha Krishnan, in his book mentioned that the attitude of Vedas is oneof trust tempered by criticism. This view aptly points out the need foremotional intelligence in everyday life to become more emotionallybalanced and functional individuals in society.Emotional intelligence is an aggregate of individual’s cognition of own andothers’ emotions, feelings, interpretation and action as per environmentaldemand to manipulate the consequences which in turn result in a superiorperformance. So having high emotional intelligence doesn’t mean that theperson never panics or loses his/her control. It does mean that he/shebrings own feelings under control and channels them into productivebehaviours.The most popular and accepted mixed model of emotional intelligence isthe one proposed by Goleman. He viewed emotional intelligence as a totalof personnel and social competencies. Personnel competencies determinehow we manage ourselves, where as social competence determines howwe handle our interpersonal relationships.
Personnel Competence:
It comprises of three dimensions of emotionalintelligence, such as self awareness, self regulation and motivation. Self awareness is the ability of an individual to observe him/herself and torecognise a feeling as it happens. Self regulation is the ability to controlemotions and to redirect those emotions that can have negative impact.Motivation is the ability to channelize emotion to achieve a goal throughself control and by moderation impulses as per the requirement.
Social Competence:
It compromises of two dimensions namely,empathy and social skills. Empathy is the ability to feel and get concerned
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for others, take their perspective and to treat people according to theiremotional reactions. Social skills are the ability to build rapport and tomanage relationships with people. People having the skill are veryeffective persuasiveness and team management. Social skills are theculmination of all other components of emotional intelligence.
Goleman’s Emotional Intelligence Model3.“A group formation passes through various stages.” Explainvarious stages of group formation.
The important stages through which the group formation passes aredescribed below.
In this stage the members are entering the group. The main concern is tofacilitate the entry of the group members. The individuals entering areconcerned with issues such as what the group can offer them, theirneeded contribution, similarity to their personal needs, goals and groupgoals, the acceptable normative and behavioural standards expected forgroup membership and recognition for doing the work as a group.
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Emotional Intelligence
Personal competenceSocial CompetenceSelf AwarenessSelf RegulationMotivationEmpathySocial skills

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