LESSONS IN SIX SIGMA

72 MUST-KNOW TRUTHS FOR MANAGERS

BY DEBASHIS SARKAR

SUBMITTED BY:
PINA BEHARA
ROLL NO:M4-28
ABOUT AUTHOR
Debashis Sarkar is a key member of Organisational
Excellence Group at ICICI Bank.
Six sigma 6 σ
Methodology that provides techniques
and tools to improve
the capability and reduce
the defects in any organisation.
 6 σ is inspired by
 Quality control
 TQM
 Zero defects
 CTQ
6 σ DMAIC
D EFINE
M EASURE
A NALYZE
I MPROVE
C ONTORL
TPM & BPM
BPM lays end-to-end processes with
measurement systems & process
owner around customers.
T OTAL
P RODUCTIVE
M AINTENAINCE
6 σ DPMO
DPMO is calculation that
realizes the number of
Defects in number of
millions of opportunities.
OTHER STATISTICAL TOOLS
6 σ
 Design of Experiments
 Quality of Function Deployment
 Failure Mode Effect Analysis
 Analysis of Variance
Success stories6 σ
 Motorola
 G.E.
 Allied Signal- Honeywell
Conclusion 6 σ
Its not another quality programme.
It aids in triggering profit
by eliminating variability, defects &
waste that undermine customer loyalty.

Thank you!