CASE STUDY: MICHELIN

Managing a complex global project lifecycle

Industry: Manufacturing Deliverables: Training Systems

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Where does this

role belong?
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ess organizatio
(which can be n
ON 1
IS for projects
Questi owned by IS)
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marizes The knowledge
role ensure?
stage sum es? of the day-to-day
of this
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tiv current syste
ms is understoo operations of
deliverab e and projec that the solut d by the proje
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1) What cas ion can be opera ct team
siness
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the bu ted in their daily

and Ne
projet What expertise work
A) Fiche arges does this role
r des Ch bring to the proje
B) Cahie t le?
• Analyzes and
determines the
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Checklis liverab ner of the solution impa
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create
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o roles ess Pro ger before code is to correct issue
at tw & Busin t Mana constructed. s
2) Wh nager Projec t Owne
r
ject Ma ner & is • Executes User

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A) is Pro ject Ow Projec Acceptance Testi
siness
Bu sin ess Pro Le ad er & Bu ng in order
B) ject goes into produ
ess Pro business
1 C) Busin ction.
entire
l ma nage the ject team? • Supplies a
network of “key
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3) Who tion to r
users” to provi
de
contribu s owne

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Quest
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r desed

n Card
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Checklis

Questio
t
2) What
two rol
A) is Pro es create
ject Ma the de
liverab
B) Busin nager le?
ess Pro & Busin
C) Busin ject Ow ess Pro
ess Pro ner & is cess Ow
ner

THE SUCCESSFUL MANAGEMENT OF MICHELIN’S PROJECTS

ject Le Projec
3) Who ader & t Mana
will ma Business ger
contribu nage the Projec
tion to entire t Owne
the pro business r
A) Busin ject tea
ess pro m?
B) Busin cess ow
ess pro ner

Questio ACROSS A GLOBAL DELIVERY MODEL DEMANDS UNDERSTANDING

C) Busin ject ow
ess pro ner
ject lea

n Card
4) Which der
of the
in this following
stage’s is
A) s tra deliverab NOT containe
tegic ris le? d
ks

AND COOPERATION. XPLANE’s innovative visual facilitation methods clarify

B) Busin
ess Fun
C) Desir ctional
ed miles Needs
tones an
d sched
ule

the complexities faced by Michelin IS (information systems) professionals when

bringing a project to completion. Clarity is reached through a learning map and
set of fun visual training activities that includes sorting games, cards and other
interactive tools.
 Mapping the Life of a Project to Feasibility RFC Updated PMP Validated SAR Validated SRS

11 RWP
IS Project
Manager

Updated BRS Enhancement SAR SRS

Requests

X0
12 Foundation
Architects
Platform
Architect EA Architects
Chief
Architect DELIVERABLES
QUESTIONS Platform
Architect
Fiche Projet
Project Sheet Document built by the business
that summarizes the business case, project
objectives, the major constraints imposed by
Project Life Cycle (PLC)
The project lifecycle is the placement of the
project’s milestone (X0/M0…) and the project
management deliverables on the SDLC based
the business entity and the high-level on the complexity and risk of the project. Its
Completed SAR Completed SRS organization of the endeavor. intent is to show the major delivery approach
on the project.
BRS Project Cahier des Charges
It expresses business functional needs. It Project Contract

6
PMP
Business Business Office should contain enough information for the IS Financial Michelin Group document that
Project Functional Business Process project team to understand the target authorizes spending of project funds to reach
Leader Analyst Analyst Owner business process and scope of the project. the next milestone of a project.

Business Requirements Project Management

Specification (BRS)
Contains the mapping between Project
Critical Path Updated PMP objectives and Business Ambitions. It also
maps the functional needs to the target EA
Project Contract Business Services in order to determine which
Master Applications are affected by the project
requirements. (Note: A Business Service is at
Plan (PMP)
The Project Management Plan defines the
project or release scope and objectives, forms
the basis for its management (refer all the
plans: risks strategy, configuration, quality
assurance, transition), and defines the roles
and responsibilities between all the actors and

DELIVERABLES
the level of a major business activity such as contributors on the project. The PMP also

13 14
Create Invoice.) includes all the overall service acceptance
Function

4
SLDC PLC criteria and lists the indicators that will be

5
Solution Point Critical Path monitored during the project. It is a
Consultant Expert The path through the project schedule in fundamental document on all projects or
Cahier Project Start-up

8
which none of the tasks and delivery releases.

7
Fiche Projet Des Charges Meeting Minutes Functional
Analyst IS Project IS Project
Business
Project Business
Solution Functional
Consultant Analyst 6 Business IS Project
Business
Project
IS Project
milestones have slack.
Enhancement Request
Manager Manager Leader Functional Platform Project Solution Process Manager Leader
Manager Solution Development Enhancement Requests (ERs) are the result of
the gap between the applications' services
Analyst
naly
yst Architect Leader Business Consultant Owner Life Cycle (SDLC) required by the solution and the current
Analyst Platform An approach to structure the engineering service applications catalogs. ERs are
activities (building blocks) in order to produce submitted to the application’s steering
Archite
Architect the technical development steps and
Business committee to be prioritized to determine the
Project deliverables that suits the requirements and release that will contain the enhancement.
Business Leader the needs of the project and the SI delivery
Platform Process model organization (Examples are: Sequential, RFC

10
Ea Roadmap Architect Owner Incremental, or Evolutionary strategy).
X1 Checklist Document created during the Feasibility Phase
by the entire project team to describe the work
Solution Architecture (SAR) packages to be produced by each contributor
Created by the platform in charge of the with the level of service requested including

1 2 3
Business project, it contains the architecture of the acceptance criteria for the specific
Foundation Functional IS Project Project solution. It describes both the target and the deliverables.
4
15
Architect Analyst IS Project Manager Leader implemented (transition path) architectures
SCENARIOS Business and identified all required applications. It also X1 Checklist
Manager

9
Phase 1, Phase 2 Project defines how these applications will interact
Business Business This is the Michelin Quality (SGQ) checklist
Business Business Owner together and defined the infrastructure and used by all projects to confirm the readiness
Project Project Functional Platform Business Project Process Functional Business other EA principles for the project.
Analyst Architect Analyst Leader Owner Business Solution Business and risk of passing the milestone. SGSI uses
Leader Owner Foundation Analyst Consultant IS Project Project IS Project Project the same checklists but provides additional
Analyst Quality Manager
EA Architect
architect
Lead
Manager Leader Leader Solution Requirement guidelines to understand the checklist within a
Project Specification (SRS) SI context.
Office The SRS describes the requirements of the IS
Services requested by the solution organized
Platform
m by application. The gap between the services
Platform Architectt EA Architect One Stop Shop required and the existing services currently
available in production for each application is
IS Project Platform Architect done. The SRS generates any ERs
Manager Architect (Enhancement Requests) to existing
applications needed. The SRS is created by the
platform with the assistance of the Network of
Architects (RdA), Solutions Consultants, and
legacy application experts. (Note: An IS
Service is at the level of a Use Case of an
application.)

Business Business Business Business Business

Drivers Drivers Drivers Drivers Drivers

X1

CHALLENGE Michelin is now ACTION XPLANE facilitated RESULTS Michelin enjoyed strong ABOVE
managing more IS projects visualization sessions with key participation from the organization Michelin’s internationally adaptable
learning map supports project teams
globally for deployment across the Michelin executives and stakeholders surrounding the training tools. across the delivery model.
world. This approach is driven by in America and Europe. The goal was Everywhere within the Michelin IS world,
enterprise architecture and relies to clearly illustrate each step that be it China, France, Poland or the U.S.,
on a strong global delivery model. has to be followed, the actors, the the learning map was up on walls and
To be successful, Michelin IS and deliverables, the validation points to being referred to on a regular basis,
business teams need to speak the get the project done. XPLANE created making it an integral part of business.
same language and reach process a set of training tools that included At some points up to 600 people
alignment. To address this need, a learning map - both in poster and gathered to participate in the Michelin
Michelin IS created a 45-step diagram brochure format - interactive games, project management game derived
to show the process a project goes and card decks that focused on topics from the learning map. The tools were
through on its way to completion. such as risks, roles, deliverables and later translated into 10 languages
However, the piece was not intuitive, best practices. Maps and games were including French, Spanish Portuguese,
engaging or easy to use. Michelin tested successfully in small Michelin Thai and Japanese and distributed to
focus groups and then rolled out to the global Michelin IS audience.
help its teams manage complexity in 500 people in France and 200 in “XPLANE’s visual techniques clearly
the interest of delivering projects on the U.S. illustrated each step in the Michelin
time and within budget. IS process that must be followed www.xplane.com
to complete a project. Presenting inquiries@xplane.com
the process visually made a huge UNITED STATES + 1 866 750 6467
difference by allowing us to always EUROPE + 34 915 635 835
see the big picture and realize how MEDIA + 1 503 467 7771
each task affects the overall goal.” media@xplane.com
Philippe Barreaud Chief Enterprise Architect
© 2008 XPLANE Corp. All rights reserved