Quality Manual

QUALITY MANUAL
Quality Management System

ISO 9001 : 2008
Vinayak Electrical Industries

Rajkot Highway Road
Near Jalaram Petrol Pump
Kherai - 363020
Contact us
Tel : Phone: 02752-284841
e'mail : witmodular@sify. com
wwwwitswitches.com
MASTER DOCUMENTS LIST
SR. REV ISSUE

DOCUMENT TITLE DOCUMENT NO
NO. NO DATE
(1) INDIAN STANDARDS
1. QUALITY MANAGEMENT SYSTEMS ISO 9001 : 2008 A NOV.

2009
2. SPECIFICATION FOR PLUGS AND SOCKET IS 1293 : 2005 A 2005

OUTLETS OF 250 VOLTS AND RATED
CURRENT UPTO 16 AMPERES
3. SWITCHES FOR DOMESTIC AND SIMILER IS 3854: 1997 A 1997

PURPOSES - SPECIFICATION
(ii) QUALITY MANUAL
(iii) OPERATING PROCEDURES
1 QUALITY MANAGEMENT SYSTEM AND VEI/OP/01 A 1-11-09

MANAGEMENT RESPONSIBILITY
2 HUMAN RESOURCES, INFRASTRUCTURE AND VEI/OP/02 A 1-11-09

WORK ENVIRONMENT
3 CUSTOMER RELATED PROCESS VEI/OP/03 A 1-11-09
4 PURCHASING PROCESS VEI/OP/04 A 1-11-09
5 PRODUCTION PROCESS VEI/OP/05 A 1-11-09
VEI/OP/06 A 1-11-09
6 MEASUREMENT, ANALYSIS AND
IMPROVEMENT PROCESS
QUALITY MANUAL
This manual shall contain only the sections specifically issued by Vinayak Electrical
Industries, other documents or information must not be added.
This Manual is the property of Vinayak Electrical Industries it shall not be used directly or
indirectly in any way detrimental to the interest of the Company
Issue number : 02
Issue Date : NOVEMBER - 2009
Approved by
Chief Executive Officer

Date
QUALITY MANUAL
TABLE OF CONTENTS
SECTION ETITL REV. NO.
1 COMPANY PROFILE A
2 AMMENDMENT RECORD A
3 QUALITY MANAGEMENT SYSTEM A
4 MANAGEMENT RESPONSIBILITY A
5 RESOURCE MANAGEMENT A
6 PRODUCT REALIZATION A
7 MEASUREMENT ANALYSIS AND IMPROVEMENT A
PREPARED
PAGE NO. - SECTION NO NIL
BY
REVISION DATE OF APPROVED
A 1-11-09
NO. REVISION BY
QUALITY MANUAL
COMPANY PROFILE
Section 1
Vinayak Electrical Industries - Manufactures, markets, and services a large range of

electrical swiches.
Head office and Factory are situated at Vinayak Electrical Industries , Rajkot Highway
Road , Near New Jalaram Petrol Pump , Kherali - 363020
At the factory the floor is segmented into area for Molding shop, Assembly, Storage and
Inspection.
Molding shop has facility for plastic hand molding and injection molding. Laboratory has
testing and inspection equipments .
Equipments and parts storage facility are organized for assembly and testing.
Offices includes the General Administration, Purchase, Finance, Sales and Support offices.
SCOPE : Manufacture and supply of Electrical switches & Accessories.

Exclusion : Design & Development - 7.3
Validation of Processes for Production and Service Provision - 7.5.2
Customer Property - 7.5.4
PAGE NO 1/3 REVISION NO . A
SECTION NO 1 DATE OF REVISION 1-11-09

QUALITY MANUAL INTERACTION OF PROCESS
RESOURCE MANAGEMENT
SALES / PRODUCT REALISATION

Purchase Order PROCESS
C SALES SUPPORT CONTINUAL C
U Production IMPROVEMENT U
PROCESS Plans Sheet PURCHASING Production
S Enquiry S
DESIGNING
T INTERNAL AUDIT QUALITY CONTROL T
O MANAGEMENT PRODUCTION O
Complaint REVIEW INTERNAL AUDIT
M MANAGEMENT
M
E CONTINUAL REVIEW E
R IMPROVEMENT R
Resolution
Customer Survey
RESOURCE MANAGEMENT
PAGE NO. 2/3 Revision No. A
SECTION NO. 1 Date of Revision 1-11-09

Organization
Mr. Jayesh Kataria, CEO
Management Represantative
SALES PURCHASE QUALITY CONTROL PRODUCTION PRODUCTION 2 FINANCE/ADMINISTRATION
Moulding Stores Injection Moulding

RAW MATERIAL STORES
Assembly
JOBWORK STORES
Hand Moulding
Buffing
Packing
PAGE NO. 3/3 Revision No. A
RECTION NO. 1 Date of Revision 1-11-09

QUALITY MANUAL
AMENDMENT RECORD
Section 2
All amendments to the Quality Manual shall be approved by the Chief Executive. The master
copy shall have the ink signature on the Table of Contents.
No change will be implemented until amendments have been formally issued.
Each amendment shall be introduced by the issue of a new page. Details of all changes shall
be recorded on the amendment record sheet as below.
If all sections or selected sections are changed, then have a new Revision No.
?
All copies bearing the ink signature of the Management Representative at the reverse of all
sections shall be considered as master copy.
Master copy of this manual shall be retained by Management Representative. Copies of this
manual shall be distributed only if required.
Copies with red controlled copy or obsolete copy stamp shall be considered controlled copy
or obsolete copy as applicable. On Quality Manual the stamp shall be placed on -Table of
Contents.
All obsolete copies shall be immediately removed and destroyed.
Revision Section Page No. Date Issue No. Details of changes

A Change as per
All All 1-11-09 ISO 9001:2008

QUALITY MANUAL
QUALITY MANAGEMENT SYSTEM
Section 3
1. SCOPE
This section outlines the establishment of the Quality Management

System in the following areas.
Quality Management System Documentation

Document Control
Control of Records
Interaction of Processes
Internal Audit
2. RESPONSIBILITY
The Management Representative is responsible for preparing the documented

quality management system.
The CEO, Vinayak Electrical Industries is responsible for approval of all aspects of
the documented quality management system and the quality manual.
All employees are responsible for the quality of their work and the effective
implementation of the quality management system.
The Head of each process is responsible for the retention of quality records that
support the quality management system.
3. QUALITY MANAGEMENT SYSTEM DOCUMENTATION
QUALITY POLICY Statement and Objective - The Quality Management System is

organized to comply with the requirements of
ISO 9001 - 2008 ; QUALITY MANAGEMENT SYSTEM
The purpose of the policy is to ensure that the company operates to meet the
standards set by the company, its Customers and the Industry, and also to ensure
that all products supplied by the company conforms to the industry requirements.

QUALITY MANUAL
The quality management systems is fully described in our quality manual, operating
procedures and related document, the requirements of which are followed by all
employees at all times.
Based on the policy, objectives are established at various levels. All staff members are
directly responsible for Quality of their own work.
The Quality Manual - is a policy statement of how the business defines its implementation of
the standard. Policies are defined in compliance with each requirement of the standard.
The Operating Procedures - define the general operating method to implement the policy in
the manual and the requirement of the standard. Operating procedures answers the 5 W's
of a process - who, what, where, when and why.
Operating procedures are approved and signed by the process heads responsible for the
area.
The Management Representative ensures the format consistency of all Operating

procedures.
The Process sheets are detailed procedures, which define specific work methods or detail of
"How-to-do-it"
The process heads responsible for the area gives approval and control of these documents
and subsequent changes.
Standard forms are preprinted documents that are to be completed as part of a process.
Typically, forms are used for checklists, inspection records and other purposes where
documented verification of a completed quality system task is required.
Reference literature - Information which supports the quality system but is not a formal
operating procedure is controlled by the department or function, which generates the
information.
Head - Production is responsible for Reviewing / approving the content of the Engineering
Drawings, Product Specification, Purchase Specification, Assembly Support Document and
Product Catalogues.

QUALITY MANUAL
OTHER CONTROLLED DOCUMENTS
Relevant International, National, and Industry Standards and codes of practice are
controlled documents. Of such documents, only controlled copies are utilized for reference
purposes. The revision status of such documents is reviewed regularly and updated versions
are actively sought.
DOCUMENT ISSUE
The quality manual and operating procedures are control issued by the Management
Representative to registered holders. A master list of registered holders for each part of the
quality management system is maintained.
The Head - Production is responsible for issuing of the Engineering Drawings, Product
Specification, Purchase Specification, Assembly Support Document and Users Manual
Controlled copies of the quality management system documents are stamped ( Red ).
Uncontrolled copies of any part of the documented quality management system are
available and distributed as required. Typically, uncontrolled documents are issued for
commercial or training purposes only. Uncontrolled documents are clearly stamped
"Uncontrolled". Uncontrolled copies are not updated and are not used as reference
documents.
DOCUMENT CHANGES / MODIFICATIONS
Changes to controlled documents are treated in the same manner as for the original issue of
the document.
The amendment history of the document is maintained in the document.

Following approval of any change/modification to any part of the documented quality
management system, registered holders receive the modification and are responsible for
the removal and destruction of the superseded documents.
DESIGN AND DEVELOPMENT
Design & Development not applicable now as product are made of existing drawing and
samples of customer in future incase we develop design than this clause will be included.

QUALITY MANUAL
OPERATING PROCEDURE INDEX

SR. TITLE INDENTIFICATION
1. Quality Management System and Management Responsibility VEI / OP / 01
2. Human Resources, Infrastructure and work environment training VEI / OP / 02
3. Customer related process VEI / OP / 03
4. Purchasing Process VEI / OP / 04
5. Production Process VEI / OP / 05
6. Measurement Analysis improvement process VEI / OP / 06
OUT SOURCE PROCESS

Sr.
Processes Suppliers Name Control
No.
1. Design of all Products Tirupati Engineers Suppliers Approval
6, Subhash Road, Verification by QC.
Joravarnagar - 363 020.
2. Grip of Colour Process Colour Masters Suppliers Approval
4A/15 Manali Building Verification by QC.
Evershine Nagar, Test Report Received by
Malad (E), Mumbai. Supplier

QUALITY MANUAL
CONTROL OF QUALITY RECORDS
Quality records are kept at each respective functional area and retained for a period as
indicated on the master list. All Quality records are indexed, suitably stored, and maintained
in an orderly manner to assure legibility and accessibility.
The responsibilities of individuals for record keeping are defined in the relevant quality
system documents where instructions for the creation and / or storage of the records are
outlined.
INTERNAL QUALITY AUDIT PROCESS
The basis of all internal quality audits is the documented quality system - Standard form is
used to record observation.
Internal Quality Auditors are so selected that they are not directly involved in the area under
audit. All Auditors are trained. A master list of Auditors is maintained.
Scheduling of audits is done, as required, to have at least 2 (two ) rounds of audits in each
area every one year , however on the basis of result of external assessment, and the
importance of the activity frequency may be increased .
Results of audits are documented; personnel in the audited area are notified of non-
compliances in their area and are responsible for timely and effective corrective action to
resolve these non-compliances.
The Management Representative or his designate, reviews the effective closing of these
corrective actions.
4. SUPPORTING DOCUMENTATION
Full details of prescribed methods of working and practices are described in the operating
procedure
Operating Procedure: VEI / OP / 01

QUALITY MANAGEMENT SYSTEM AND MANAGEMENT RESPONSIBILITY

QUALITY MANUAL
Section 4
1. SCOPE
This Section Describes the following
Management Commitment
Customer Focus
Quality Policy
Quality Planning
Responsibility, Authority and Communication
2. MANAGEMENT COMMITMENT
The Business Operations is headed by the CEO.
RESPONSIBILITY-CEO
Responsible for, communicating to the Organisation the importance of meeting

?
customers as well as Statutory and regulatory
Establishing the Quality Policy and Quality Objectives.
?
Overall control of all operations i.e. Sales, Selection of New Products, Manufacturing,
?
Product Quality, Quality System and Human Resources & Finance.
Ensures availability of resources.
?
Periodic review of performance and Identification of training requirements of himself
?
and his Subordinates.
Chairman of the Management Review Committee
?
Supreme Authority for all dispositions related to Sales, Selection of New Products,
?
Manufacturing, Product Quality, Quality System and Human Resources.
RESOURCE - WORK ENVIRONMENT
Creation of Suitable work environment as a combination of human and physical factor

shall include consideration of the following :
Following safty rules and guidance are to be in practices.
1. Periodic checking of cranes and lifting slings
2. Periodic checking of fire extinguishers
3. Protection to eye
4. Excessive weight
5. Precaution in case of fire
Heat, humidity, light, airflow.
Consideraton given while designing the workplace, new facilities shall be in line with existing
facilities.

QUALITY MANUAL
Hygiene and cleanliness follwo the below mentioned guidelines.
- Perioidic Whitewash
- Doors/Windows/Shutters ............. Painted or Varnished
- Sweeping/Cleaning daily, use of disinfectant, wet oil use of saw dust
- Disposal of waste and effluents
- Availability of adequate Lighting
- Availability of Number of Urinals
- Provision of Drinking water - Cold water provision, no. of water center, periodic cleaning.
The Chief Executive is assisted by
1. Management Representative
2. Head Administration and Finance
3. Head Sales and Sales support
4. Head Production
5. Head Purchase
6. Head Quality
2. CUSTOMER FOCUS
The Sales team ensures customers' requirements are determined.

The sectional Heads ensure that customer's requirements are met and effort is made with
the aim of enhancing customer satisfaction.
3. QUALITY POLICY
The Quality Policy is communicated and understood by each employee within the
organisation and is reviewed for continuing suitability.
4. QUALITY PLANNING
Quality Objectives are established at relevant functions and levels within the organisation.
The Quality Objectives are measurable and consistent with the Quality Policy.
The Planning for the Quality Management System is also established.
5. RESPONSIBILITY, AUTHORITY AND COMMUNICATION
The responsibilities of various sectional Heads are detailed in the section below and they are
entrusted with requisite authority for complying with the stated responsibilities.

QUALITY MANUAL
Each sectional Head shall maintain
Details of responsibility entrusted to their sub-ordinates as per the Organisation

?
chart.
An Internal supplier and customer relation for various processes are established, which
ensures appropriate communications.
Head - ADMINISTRATION AND FINANCE
?Responsible for overall control of Human Resource Management, Personnel and

Administration Activities
?Responsible for Co-ordination of all employees Training needs.
?Salary and Wages
?Finance Management, Timely analysis of financial information, Monitor age debt /
collection targets and Fund Requirement Planning.
?Inventory Costing, Product Costing, Works Accounting and Budget
Preparation.
?Internal And External Finance Audit management.
?Execution of all statutory, legal requirements and Government Liaison.
?Authorised for Fund distribution.
?Member of Management Review Committee.
?Periodic review of performance and Identification of training requirements of his
Subordinates.
Head - SALES & SALES SUPPORT
?Overall Management and Control of all Sales related Activities.

?Identification and Implementation of systems and processes for Sales
?Meeting and exceeding profitability plans and targets.
?Achieve sales and revenue collection plans.
?Competitive activities data management and reporting.
?Approval and Authorise of dealers' Contract Review,

QUALITY MANUAL
?Order verification
?Monitor sales performance and give directions to sales team for Improvements and
corrective actions.
?Manage logistic function for effective despatches.
?Member of Management Review Committee.
?Periodic review of performance and Identification of training requirements of his
Subordinates.
Head - PRODUCTION
? Responsible for Overall Control of all Production activites.
? Preparation and control of Production - Operating Procedure.
? Overall responsibility for Molding, Assembly, Job Contract, Tool Room and General
Maintenance.
? Member of Management Review Committee.
? Periodic review of performance and Identification of training requirements of his
Subordinates.
? Approval and Authorise of Planning, Molding, Assembly, Job Contract, Tool Room,
General Maintenance procedure.
MANAGEMENT REPRESENTATIVE
? Management Representative for effective implementation and maintenance of ISO
9001 requirements.
? Ensure promotion of awareness of customer requirements throughout the
organisation.
? Reporting on Quality Systems for effectiveness to Management.
? Responsible for and Overall Control of all Quality Systems Activities.
? Preparation and control of Quality Manual and Operating Procedures.
? Documentation, Implementation and Maintenance of all Requirements for Quality
System.
? Member of Management Review meetings.

QUALITY MANUAL
?Periodic review of performance and Identification of training requirements of
his Subordinates.
Head - QUALITY CONTROL

? Responsible for, and overall control of all activities of Quality.
? Document, Drawing Control, Engineering Changes and Control.
? Authority to Change Drawing, Process, Inspection Instruction and
Specification
? Technical Support to Purchase, Production & Quality.
? Support to Purchase and Production
? Member of Management review meeting.
? Periodic review of performance and Identification of training requirements of his
Subordinates.
6. MANAGEMENT REVIEW
A management review is done to evaluate the effectiveness of the quality

management system, the quality policy, and review and set objectives for continual
improvement.
The management review meetings are held at a minimum 2 times per year and are
chaired by the Chief Executive or person nominated in his absence. Review meeting
minutes are kept.
7. RELATED DOCUMENTATION
Full details of working and practices related to quality system document

development are described in the
Operating Procedure: VEI / OP / 01

QUALITY MANAGEMENT SYSTEM AND MANAGEMENT RESPONSIBILITY ,

QUALITY MANUAL
RESOURCE MANAGEMENT
Section 5
1 SCOPE
This section outlines the framework for Resource Management in the following
areas.
Human Resources
Infrastructure
Work Environment
2 RESPONSIBILITY
The Head - Administration, All sectional Heads have responsibility towards Human
Resources, Infrastructure and Work Environment Management.
3 GENERAL
1. Human Resources
Qualified individuals are employed in all areas of the business.
Necessary competence of each employee is defined and evaluated annually.
Awareness is provided to each employee of the relevance and importance of activity

towards achieving Quality Objectives.
All section heads are provided adequate resources and assigned qualified personnel to
all activities related to quality in their areas of responsibility.
Verification activities are specified at the following stages of the process.
?Incoming parts Inspection

?Assembly Job work Inspection
?Molding shop parts Inspection
?Assembly Inspection
?Final Inspection and Testing
Design review and internal auditing are carried out by qualified personnel who are
independent of the process being verified.

QUALITY MANUAL
RESOURCE MANAGEMENT
Training requirements of personnel in every department are periodically reviewed against
past, present, and planned business activity to determine training needs. Necessary
training is provided either by the in-house faculty or by arranging from outside organizations.
Individual training records of completed training are maintained for each employee.
2. Infrastructure
All infrastructures needed to achieve conformity to product requirements are determined,

provided and maintained.
3. Work Environment
Suitable work environment is planned and executed considering a combination of human

and physical factors which include the following
Safety rules and guidance, Heat, light and airflow, Hygiene and cleanliness
4 RELATED DOCUMENTATION
Full details of prescribed methods of working and practices are described in the following
operating procedure:

QUALITY MANUAL
PRODUCT REALIZATION
Section 6
1 SCOPE
This section describes the framework of planning process for product realization and the
following areas.
Customer Related Processes
This section describes the processes for determination of requirements related to product,
reviewing orders received from Customers to assure ability to meet stated requirements
and Customer communication.
Purchasing Process
This section describes the process to plan for required parts , control the quality of purchased
product by Vendor selection and approval, purchasing and Inspection
This operating procedure defines and standardises the process of and Materials planning.
Production Process
This section describes the process to Production Planning , assure production processes are
properly identified, and executed in a controlled manner.
Control of Inspection Measuring and Test Equipment

This section describes the process to control, calibrate, and maintain inspection,
measuring and test equipment.
Customer Service Process
This section describes the processes to provide service parts and field service to specified
requirements.

QUALITY MANUAL
PRODUCT REALIZATION
2 RESPONSIBILITY
The Head - Sales having overall responsibility for Customer related processes, all aspects for
field service activities and for recording, reporting, and analyzing service information. The
responsibility also includes for providing service parts to our customers.
The Head - Production has overall responsibility for Production planning, Materials Planning,
Supplier selection and approval, purchasing, and Quality Control. Also the responsibility for
controlling the inspection, measuring and test equipment process.
3 PLANNING FOR PRODUCT REALIZATION
The planning for product realization includes the following.
?Quality objectives and requirements for the products

?Establishment of the processes, documents and resources specific to the product
?Establishment of verification, monitoring, inspection and test activities specific to
the product and the criteria for the product acceptance
?Record needed to provide evidence that the realization processes and resulting
product meet requirements.

QUALITY MANUAL
PRODUCT REALIZATION
3. CUSTOMER RELATED PROCESSES
Standard Catalogue for Products display standard features and options. However
Customers may require Special features and options, in this case new design is made and
ottered to the Customer.
DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
On receipt of an enquiry, sales person shall arrange to seek the following, which may be
written or verbal.
Requirements specified by the Customer, including the requirements for delivery and post
delivery activities.
Requirements not specified by the Customer, but necessary for specified and intended use,
where known.
Statutory and regulatory requirements related to product,
Any additional requirement determined by the organization.
Thereafter a quote shall be prepared and forwarded to the Customer. Confirmation is taken
from the Design and Production department, accordingly Quote is prepared and forwarded
to the customer.
REVIEW OF REQUIREMENTS
Each Customer purchase order is reviewed upon receipt to ensure that all the Customer's
requirements are clearly and unambiguously defined and documented. Any requirement
differing from the original quotation is resolved with the Customer prior to acceptance of the
order.
Records of review are kept to demonstrate effective review procedures for each sales
contract.
The Sales department interfaces with the Production department and Customers,
reviewing progress in fulfilling the contractual requirements.

QUALITY MANUAL
PRODUCT REALIZATION
CUSTOMER COMMUNICATION
Appropriate arrangements for effective communication at various stages with Customers

are determined and implemented.
Customer feedback on Product Performance and service provision is collected. Analysis,

appropriate corrective and preventive actions are derived and implemented.
CUSTOMER SUPPLIED PRODUCT
Not applicable
BOUGHT OUT PRODUCT ( FACTORED PRODUCT )
Not applicable

QUALITY MANUAL
PRODUCT REALIZATION
PURCHASING PROCESS
GENERAL
Purchased items include, but are not limited to, materials, manufactured items, electrical
and hydraulic sub-assemblies, peripheral equipment and standard components. These
items are purchased either to pre-determined specifications or from standard product
catalogs to the manufacturers own specifications.
SUPPLIER SELECTION
Supplier selection and approval takes place through an on-site audit conducted by the team
assigned for this purpose. Approval may also be done taking into consideration past Quality
records.
Purchase orders are placed with approved Supplier.
Supplier are required to supply products that consistently meet specified quality, price and
delivery requirements.
Supplier of unique products or services or who do not meet the requirements are used when
necessary. However if these Supplier do not qualify in a six-month time frame, then suitable
alternatives are actively sought.
PURCHASING DATA
All purchase orders are numbered, containing clear and unambiguous description of the
product or service required from the Supplier. Reference is made to specifications,
drawings, and any other specific contractual conditions.
In the absence of an acceptable specification document, the purchase order contains an

adequate description of the product or service ordered.
Purchase orders are reviewed before issue and any subsequent purchase order amendment
is similarly controlled.
VERIFICATION OF PURCHASED PRODUCT
Verification of purchased product by the Customer at the supplier's premises prior to

delivery is welcomed. This right of verification is communicated to suppliers within the
purchasing documents. Any requirement for Customer verification is identified at contract
review.

QUALITY MANUAL
PRODUCT REALIZATION
PRODUCTION
PRODUCTION PLANNING AND MATERIALS PLANNING
Production planning and Materials Planning control requirements are initiated through
Order Specification Data sheet.
MANUFACTURING AND PRODUCTION PROCESS
The manufacturing process is based on Fabrication and machining process to produce the
necessary components at the respective shop .The requirement is to meet the scheduled
demand. Manufacturing routing sheets and related operating procedures / work
instructions are written documents describing step-by-step sequence of operations.
The production process is based on the assembly of product at the Machine Assembly area
The requirement is to meet the scheduled demand.
Inspection and test plans detailing inspection and test requirements are provided, where
necessary.
Preventive maintenance of production equipment, which directly affects quality, is planned

for, performed, and recorded.
Manufacturing and Production personnel are trained in the use of these procedures /
instructions, and receive additional technical and operational skills training, as necessary.
HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY
Storage is provided for all materials and components in areas, which minimizes the risk of
damage or deterioration of materials and equipment prior to use. Product that is affected by
storage time and conditions is visually assessed periodically to monitor deterioration.
Suitable packaging methods are followed which ensure that products are consistently
packed to prevent damage in transit and contingencies such as deterioration caused by
unexpected delays in transit or extended storage periods.
Only qualified carriers are used for the protection and preservation of quality, beyond the
Manufacturing process and deliver quality products to our Customers.

QUALIT Y MANUAL
PRODUCT REALIZATION
CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT
All Inspection, measuring and test equipment is selected for use to ensure that the
instrument is capable of the accuracy and precision necessary for the verification being
performed.
All inspection, measuring and test equipment are maintained in a known state of
calibration. Each item is identified by a permanently marked identification number, where
practical. The calibration history of each item of equipment is recorded using this serial
number as reference.
Inspection, measuring and test equipment found to be out of calibration, or where

equipment damage is suspect, the equipment is withdrawn from use and sent for repair,
replacement or calibration.
Conditions for storage and use of inspection, measuring, and test equipment is maintained
such to assure the integrity of results.
CUSTOMER SERVICE
Customer support is limited to the activity of receiving the return products, analysing and
taking Corrective And Preventive Action.
Customer feedback on Product Performance and service provision is collected. Analysis,

appropriate corrective and preventive actions are derived and implemented.
4 SUPPORTING DOCUMENTATION
Full details of prescribed methods of working and practices are described in the operating
procedures
VEI / OP / 03 CUSTOMER RELATED PROCESSES

VEI / OP / 04 PURCHASING PROCESS
VEI / OP / 05PRODUCTION AND CUSTOMER SERVCE PROCESS
VEI / OP / 06MEASUREMENT ANALYSIS AND IMPROVEMENT PROCESS

QUALITY MANUAL
MEASUREMENT AND ANALYSIS
Section 7
MEASUREMENT , ANALYSIS AND CONTINUAL IMPROVEMENT
1 SCOPE
This section describes the process to verify product during the following processes
? Customer Satisfaction
? Inspection and Testing
? Control of Non-conforming Product
? Improvement
This section also describes the framework of processes which continually improve
the Quality System and processes of the business.
2 RESPONSIBILITY
The Head - Production has overall responsibility for Measurement , analysis .coordination of
the corrective action , preventive action and improvement throughout the manufacturing
processes and Quality System.
3 CUSTOMER SATISFACTION
Customer feedback is taken on product performance and service provided during this
process.
Analysis is done, Corrective and Preventive Actions are derived and implemented
accordingly.
4 INSPECTION AND TESTING
?RECEIVING
The policy of the business is to procure items from approved suppliers , thus reducing the
need for receiving inspection.
Inspection reports and certificates of conformity or test are requested from the suppliers, to
assure evidence of supply of product to specifications.

QUALITY MANUAL
Also the Items received are verified for damage and in accordance to inspection plan. The
extent of verification is determined by the nature of the goods and the supplier. Records of
all verification activity are produced and maintained.
The nonconforming items are identified and segregated and is' handled in accordance with
procedure for control of nonconforming part.
No critical items are released for use without verification.
?IN PROCESS INSPECTION
In process monitoring of quality takes place throughout the fabrication , machine shop and
assembly process. Inspection and testing is carried out to confirm that manufactured
components and assembled products are in accordance with documented inspection and
test plan. Records are produced and maintained accordingly.
?FINAL INSPECTION
Final inspection and testing is carried out before shipment against the required
specifications. Inspection and test records are produced and maintained to provide
objective evidence of product conformance.
Product release shall not take place if the Inspection results do not comply to Acceptance
Criteria.
?Statistical techniques
Statistical techniques shall be identified where appropriate at the Receiving Inspection ,

Testing Area , Rework and scrap , warranty complaints and parts failure.
Any major variance is noted and corrective actions are initiated.
5 CONTROL OF NONCONFORMING PRODUCT
Any material, parts, subassembly, or product which is found during inspection or test, or at
any time, as not conforming to the requirements detailed on the drawing, specification, or
work instruction is identified by a special label.
Where possible, items are segregated in clearly identified and defined areas. Disposition
action is taken .

QUALITY MANUAL
All non-conformances are investigated and their sources identified and documented such
that corrective action can be implemented to prevent recurrence.
6 CONTINUAL IMPROVEMENT
Two fundamental ways are derived to conduct Continual Improvement.

One that shall be initiated within the framework of ISO 9001 : 2008 requirement, with the
use of the Quality Policy, Quality objectives, Internal and External Audit results, Analysis of
data, Corrective and Preventive Actions and Management Review.
The other CONTINUAL improvement shall be initiated for the growth and profitability of the
Business.
CORRECTIVE ACTION PROCESS
Corrective actions follow after the identification and disposition of nonconformance of

material, parts or product and quality audit non-conformances. Identification and
disposition of customer complaints is also done. It is for the purpose of prevention of
recurrence. Records of identified nonconformance and the disposition are maintained.
PREVENTIVE ACTION PROCESS
Preventive actions are planned and carried out to eliminate the potential nonconformities
and the occurrence of customer complaint and problem on parts, products, and processes
of quality systems. Records are maintained.
5. RELATED DOCUMENTATION
Full details of prescribed methods of working and practices, which identify non-conforming
product and timely and effective corrective action, are described in the following operating
procedure
VEI / OP / 06 MEASUREMENT ANALYSIS AND IMPROVEMENT PROCESS

VINAYAK ELECTRICAL INDUSTRIES
QUALITY POLICY
We shall provide our customers innovative Electrical

?
Switches & Accessories that represent value.
We shall continually strive to enhance the quality of our
?
products and comply to the delivery needs of our
customers.
Our endeavor to the achieve customer ecstasy the first
?
step shall be to build and implement quality management
system complying to the requirements of ISO 9001:2008
standard & applicable legal requirements.
We shall ensure full participation of our suppliers and
?
employee.
JAYESH KATARIA November 01, 2009

Chief Executive

Quality Manual - 2010

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Quality Management System

Vinayak Electrical Industries

SR. REV ISSUE

1. QUALITY MANAGEMENT SYSTEMS ISO 9001 : 2008 A NOV.

2. SPECIFICATION FOR PLUGS AND SOCKET IS 1293 : 2005 A 2005

3. SWITCHES FOR DOMESTIC AND SIMILER IS 3854: 1997 A 1997

(ii) QUALITY MANUAL

(iii) OPERATING PROCEDURES

1 QUALITY MANAGEMENT SYSTEM AND VEI/OP/01 A 1-11-09

2 HUMAN RESOURCES, INFRASTRUCTURE AND VEI/OP/02 A 1-11-09

3 CUSTOMER RELATED PROCESS VEI/OP/03 A 1-11-09

4 PURCHASING PROCESS VEI/OP/04 A 1-11-09

5 PRODUCTION PROCESS VEI/OP/05 A 1-11-09

Chief Executive Officer

3 QUALITY MANAGEMENT SYSTEM A

7 MEASUREMENT ANALYSIS AND IMPROVEMENT A

Vinayak Electrical Industries - Manufactures, markets, and services a large range of

SCOPE : Manufacture and supply of Electrical switches & Accessories.

PAGE NO 1/3 REVISION NO . A

SECTION NO 1 DATE OF REVISION 1-11-09

SALES / PRODUCT REALISATION

PAGE NO. 2/3 Revision No. A

SECTION NO. 1 Date of Revision 1-11-09

SALES PURCHASE QUALITY CONTROL PRODUCTION PRODUCTION 2 FINANCE/ADMINISTRATION

Moulding Stores Injection Moulding

PAGE NO. 3/3 Revision No. A

RECTION NO. 1 Date of Revision 1-11-09

No change will be implemented until amendments have been formally issued.

All obsolete copies shall be immediately removed and destroyed.

Revision Section Page No. Date Issue No. Details of changes

PAGE NO 1/1 REVISION NO . A

SECTION NO 2 DATE OF REVISION 1-11-09

This section outlines the establishment of the Quality Management

Quality Management System Documentation

The Management Representative is responsible for preparing the documented

3. QUALITY MANAGEMENT SYSTEM DOCUMENTATION

QUALITY POLICY Statement and Objective - The Quality Management System is

ISO 9001 - 2008 ; QUALITY MANAGEMENT SYSTEM

PAGE NO 1/5 REVISION NO . A

SECTION NO 3 DATE OF REVISION 1-11-09

The Management Representative ensures the format consistency of all Operating

PAGE NO 2/5 REVISION NO . A

SECTION NO 3 DATE OF REVISION 1-11-09

DOCUMENT CHANGES / MODIFICATIONS

The amendment history of the document is maintained in the document.

DESIGN AND DEVELOPMENT

PAGE NO 3/5 REVISION NO . A

SECTION NO 3 DATE OF REVISION 1-11-09

OPERATING PROCEDURE INDEX

OUT SOURCE PROCESS

PAGE NO 4/5 REVISION NO . A

SECTION NO 3 DATE OF REVISION 1-11-09

INTERNAL QUALITY AUDIT PROCESS

Operating Procedure: VEI / OP / 01

PAGE NO 5/5 REVISION NO . A

SECTION NO 3 DATE OF REVISION 1-11-09

The Business Operations is headed by the CEO.

Responsible for, communicating to the Organisation the importance of meeting

RESOURCE - WORK ENVIRONMENT

Creation of Suitable work environment as a combination of human and physical factor

PAGE NO 1/5 REVISION NO . A

SECTION NO 4 DATE OF REVISION 1-11-09

The Chief Executive is assisted by