James Stone

11104 W. 68th Ave.

Arvada, CO 80004
303-330-7163
jhstone68@yahoo.com
 
 
Objective
To get into an IT Help Desk position to further my skills in the Computer
Networking realm.
  
Technical Skills
 MS Excel 2007
 MS Word 2007
 MS Powerpoint 2007
 Outlook
 CSG
 Clarify
 Oracle
 Windows Vista, XP, and 98
 
Education
ITT Technical Institute, Thornton, CO
Pursuing an Associates of Applied Science Degree in Information Technology,
Computer Networking Systems
Started school on September 8, 2009, Expected Graduation is September 20,
2011
  
Experience
Radio Shack, Broomfield, CO
Retail Sales, November 2009 – Present
 Sales of wireless phones, computer equipment, cables, DISH Network
and multiple other electronics.
 Key holder, open and close store.

Bankers Life & Casualty, Arvada, CO

Insurance Sales, February 2008 – November 2009
 Sales of term and whole life insurances.
 Assisting seniors with retirement planning with Annuities.

EchoStar / DISH Network, Littleton, CO

Customer Resolutions Specialist, April 2004 – January 2008
 Responsible for assisting internal and external customers with escalated
issues; strong rapport with personnel, customers and associates based
on knowledge, professionalism and integrity; dedicated to achieving
customer satisfaction as well as meeting or surpassing company
expectations.
 Handled IT issues within the Executive Resolutions department regularly
for three years. Worked with CSG, Clarify and Oracle on a regular basis.
PetSmart, Arvada, CO
Lead Cashier / Lead Stocker, March 2003 – April 2004
 Responsible for managing cashiers on cash registers; received and
recorded cash and charge payments; lead and guided the work for all
cashiers.
 Demonstrated solid interpersonal, communication, customer service and
management skills with a proven ability to provide team spirited
leadership for maximum productivity.

Christy Sports Snake River, Keystone, CO

Store Manager, June 2002 – March 2003
 Developed and managed a sales-focused staff and ensured that new
staff were thoroughly trained and oriented to company standards.
 Exceptional ability to perform basic accounting procedures and account
balancing skills; strong knowledge of cash management principles and
procedures.

Virgin Island Ski Rentals, Silverthorne, CO

Store Manager / Buyer, November 1993 – May 2002
 Responsibilities included purchasing, merchandising, customer service
and all facets of managing the retail store.
 Created and fostered a motivational work environment, which
encouraged professional development, team collaboration and a high
level of customer satisfaction; managed crews of 35+ people at one time;
maintained employee work schedules.