JEMIMA Ottawa, ON K1K 4T8

FALL 613-581-6619
fallmariamjemima@gmail.com

PROFESSIONAL SUMMARY

I am a dedicated employee with demonstrated strengths in customer service, time management and trend tracking. Good
at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong
background cultivating positive relationships and exceeding goals. I am a very dependable employee seeking opportunity
to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented.

SKILLS

 Perfectly Bilingual (French and English)

 Interpersonal skills
 Problem solving  Adaptability
 Attentiveness  Professionalism
 Computer proficiency (MS Office, Google Drive,
 Willingness to learn
Spreadsheets, Email)

EXPERIENCE

Front Desk Receptionist Aug 2022 - October 2022

Andaz | Ottawa, Ontario
 Offered professional first impression to guests by keeping reception area clean and neat.
 Processed room amenity charges, refunded deposits and completed guest accounting functions.
 Issued room keys, received telephone messages and scheduled wake-up calls.
 Managed reservations and stays with hotel computer software such as Reserve, Opera, Colleague Advantage, HotSos
and Zingle.

Assistant Store Manager January 2022 - June 2022

Sirens | Ottawa, Ontario
 Trained staff in customer service, merchandising and security monitoring.
 Rotated products following seasonal trends and styles according to company strategy.
 Oversaw expenses, deposits and receipts to support recordkeeping.
 Ran promotions and in-store events to increase sales.
 Collaborated with store manager to meet revenue goals.

Sales Associate July 2020 - December 2021

La Vie En Rose | Ottawa, Ontario
 Helped customers navigate store, complete sales and process returns.
 Assisted customers with sales and service needs.
 Processed payments quickly to keep customer flow moving.
 Resolved customer concerns using strong communication and conflict management skills
 Informed customers of promotions and special offers to increase sales.

EDUCATION

Bachelors of Social Sciences - International Economics, Development June 2024

University of Ottawa, Ottawa, Ontario