Daniela Filipa Jorge Simões

 Address: Rua da Fonte N°13 Tituaria, 2665-378, Lisbon, Portugal

 Address: Triq il-Ghajn, SWQ 3125, IS-SWIEQI, Malta
 Email address: danielasimoesmika@gmail.com
 Phone number: (+351) 967316939
Gender: Female Date of birth: 14/11/1998 Nationality: Portuguese

WORK EXPERIENCE

[ 01/03/2022 – Current ] Front Office Supervisor

InterContinental Malta
City: St. Julian's
Country: Malta
Main activities and responsibilities:
◦ Welcoming guests to the hotel in a polite, friendly and helpful manner;
◦ Dealing with late arrivals and assisting with early check-outs;
◦ Check out departing guests using the hotel’s accounting system;
◦ Taking payment from guests in the form of cash or credit cards;
◦ Answering telephone inquiries promptly & professionally & transferring calls on;
◦ Being a point of contact for guests should they have any queries;
◦ Making restaurant, transfer and tour guide reservations for guests;
◦ Arranging for brief tours of the hotels rooms and facilities;
◦ Dealing with and resolving customer complaints;
◦ Allocating guest's rooms;
◦ Managing all front desk emails from the shift;
◦ Check all guests room account if it has an updated guarantee;
◦ Ensuring all relevant paperwork has been completed in order for a smooth
handover at the end of the shift;
◦ Maintain a neat and orderly front esk and reception area;
◦ Teaching and supervise new employees and interns;
◦ In charge of AM, PM or Night Shift;
◦ Use of the Opera System.
[ 01/06/2021 – 28/02/2022 ] Front Desk Agent

InterContinental Malta
City: St. Julian's
Country: Malta
Main activities and responsibilities:
◦ Welcoming guests to the hotel in a polite, friendly and helpful manner;
◦ Dealing with late arrivals and assisting with early check-outs;
◦ Check out departing guests using the hotel’s accounting system;
◦ Taking payment from guests in the form of cash or credit cards;
◦ Answering telephone inquiries promptly & professionally & transferring calls on;
◦ Being a point of contact for guests should they have any queries;
◦ Making restaurant, transfer and tour guide reservations for guests;
◦ Arranging for brief tours of the hotels rooms and facilities;
◦ Dealing with and resolving customer complaints;
◦ Allocating guest's rooms;
◦ Managing all front desk emails from the shift;
◦ Check all guests room account if it has an updated guarantee;
◦ Ensuring all relevant paperwork has been completed in order for a smooth
handover at the end of the shift;
◦ Maintain a neat and orderly front esk and reception area;
◦ Teaching and supervise new employees and interns;
◦ Use of the Opera System.

[ 14/07/2018 – Current ] Front Desk Agent

InterContinental Lisbon
City: Lisbon
Country: Portugal
Main activities and responsibilities:
◦ Welcoming guests to the hotel in a polite, friendly and helpful manner;
◦ Dealing with late arrivals and assisting with early check-outs;
◦ Check out departing guests using the hotel’s accounting system;
◦ Taking payment from guests in the form of cash or credit cards;
◦ Answering telephone inquiries promptly & professionally & transferring calls on;
◦ Being a point of contact for guests should they have any queries;
◦ Making restaurant, transfer and tour guide reservations for guests;
◦ Arranging for brief tours of the hotels rooms and facilities;
◦ Dealing with and resolving customer complaints;
◦ Ensuring all relevant paperwork has been completed in order for a smooth
handover at the end of the shift;
◦ Maintain a neat and orderly front esk and reception area;
◦ Use of the Opera System.
[ 14/05/2018 – 13/07/2018 ] Front Desk Trainee

InterContinental Lisbon
City: Lisbon
Country: Portugal
Main activities and responsibilities:
◦ Welcoming guests to the hotel in a polite, friendly and helpful manner;
◦ Dealing with late arrivals and assisting with early check-outs;
◦ Check out departing guests using the hotel’s accounting system;
◦ Taking payment from guests in the form of cash or credit cards;
◦ Answering telephone inquiries promptly & professionally & transferring calls on;
◦ Being a point of contact for guests should they have any queries;
◦ Maintain a neat and orderly front esk and reception area;
◦ Use of the Opera System.

[ 31/01/2017 – 04/04/2017 ] Front Desk Trainee

Hotel Sofitel Lisbon Liberdade

City: Lisbon
Country: Portugal
Main activities and responsibilities:
◦ Welcoming guests to the hotel in a polite, friendly and helpful manner;
◦ Dealing with late arrivals and assisting with early check-outs;
◦ Check out departing guests using the hotel’s accounting system;
◦ Taking payment from guests in the form of cash or credit cards;
◦ Answering telephone inquiries promptly & professionally & transferring calls on;
◦ Being a point of contact for guests should they have any queries;
◦ Making restaurant, transfer and tour guide reservations for guests;
◦ Maintain a neat and orderly front esk and reception area;
◦ Use of the Opera System.

EDUCATION AND
TRAINING

[ 18/09/2015 – 13/05/2018 ] Front Desk Course

EPHTL
Address: Rua Paio Peres Correia 8, 1900-364, Lisbon, Portugal
Field(s) of study: Services : Travel, tourism and leisure
Level in EQF: EQF level 4
Main subject / occupational skills covered:
-General: Portuguese; English; Integration Area; Physical Education; Information and
Technologies.

-Scientific: Psychology; Economy; Math.

-Technique: Technical Reception Operations; Administration, Accounting and Legislation;

Communicate in French; Tourist Information and Marketing.
 LANGUAGE SKILLS

Mother tongue(s): Portuguese

Other language(s):
English
LISTENING C2 READING C2 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

French
LISTENING B2 READING B1 WRITING B1
SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

Spanish
LISTENING B2 READING B2 WRITING B1
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

DIGITAL SKILLS

Microsoft Word | Microsoft Powerpoint | Microsoft Excel | Gmail

ORGANISATIONAL
SKILLS
Organisational Skills
◦ Good organisational skills acquired as class delegate and sub-delegate.

HOBBIES AND INTER‐

ESTS
Hobbies and Interests
◦ Hip-Hop and Ballroom Dance;
◦ Badminton;
◦ Drawing and Painting.

COMMUNICATION AND
INTERPERSONAL SKILLS
Communication and Interpersonal Skills
◦ Good communication skills acquired in the various reception services promoted by
EPHTL.