Sachin Agrawal

E-mail: sachin.agrawal.8986@gmail.com

Mobile No: +91 9860910910

OBJECTIVE:

Looking for an opportunity in a highly professional organization with challenging and competitive
environment, where I can use my knowledge base as well as personal attributes to achieve the
organizational goals.

CERTIFICATIONS:

• Salesforce 201 (Admin)

• Salesforce 211 (Advance Admin)

Tools and Technology:

Operating System Windows 7, 8, 10.

Languages C, C++, C#
Tools Salesforce CRM, My workspace, Org62, RSA token, Citrix, MS-
Office.
Database SQL
Designing Tools HTML, CSS, Bootstrap

WORK EXPERIENCE:

1.
From To Organization Name Role
August 2021 December 2022 Cognizant Salesforce Admin

Cognizant is an American multinational technology company that provides business consulting, information
technology and outsourcing services, from which I am working on Salesforce.

Roles and Responsibilities - (Emails, Calls)

• Checking and understanding client’s issues related to Salesforce.

• Also searching all possible solutions for client’s queries.
• Fixing queries and replying to them via email, calls with proper solution.
• Maintaining client’s important data.
2.
From To Organization Name Role
September 2020 July 2021 Concentrix Technical Support (DELL)

Concentrix is an American business services company specializing in customer engagement and

business performance. There are several processes works under Concentrix, from which I used to work
on SFDC tool for 'DELL' process, for Australia and New Zee Land clients.

Roles and Responsibilities - (Emails)

• Checking system's details, issues, warranty.

• Understanding customer’s queries and fixing them on emails.
• Providing troubleshooting or replacing the faulty parts to fix the issue.
• Creating dispatch for the required parts if necessary.
• Replying to customer’s email, chats, calls or by remote assistance (if necessary) as per their
availability.
• Follow up to ensure that appropriate actions were taken, payments done.

3.
From To Organization Name Role
October 2018 September 2020 Capita India pvt ltd C.S.E. Operations.

Capita India pvt ltd is an international business process outsourcing and professional services
company. There are several processes works under Capita, from which I am working in Hermes, which
is Courier Company in the UK.

Roles and Responsibilities - (Email, Chats)

• Providing the tracking details about customer’s parcel on email or on chat.

• Understanding customer’s queries and providing the required details.
• Explaining the tracking to customer and solving their queries.
• Replying to customer’s and client’s email with proper solution.

4.
From To Organization Name Role
October 2017 June 2018 BancTec TPS India pvt ltd C.C.R. Operations.

BancTec TPS India pvt ltd is an EXCELA group company, situated Satara Road, Pune. It is private
Collection agency which works to collect medical bills from US clients.

Roles and Responsibilities - (Voice)

• Outbound calls professionally to customer provide information about their debts.

• Explaining their Bills.
• Keep records of customer interactions, recording details of inquiries.
 • Providing different options to pay the bills as per their financial situation.
• Follow up to ensure that appropriate actions were taken, payments done.

5.
From To Organization Name Role
December 2016 September 2017 AEGIS Pvt ltd Customer Support Executive

AEGIS Customer Support Services pvt ltd is an ESSAR group company, situated in Commerzone
complex, Yerwada, Pune. It is private BPO which works and believes in customer support services.

Roles and Responsibilities - (Voice)

• Answering calls professionally to provide necessary information to customers.

• Solving their complaints regarding their bill and extra charges.
• Keep records of customer interactions, recording details of inquiries.
• Follow up to ensure that appropriate actions were taken on customers' requests.

ACADEMIC QUALIFICATIONS:

Sr/No Class/Course University/Board Year of Percentage

Passing
1 B.E. (Computer Science) B.A.M.U. University 2013 61.66
2 Diploma (Computer Science) M.S.B.T.E. 2010 71.66
3 SSC Maharashtra State Board 2002 71.86

Personal Information:

Name Sachin Kishor Agrawal

D.O.B 08-09-1986
Current Address Flat 602, C wing, Barsana Dhaam, Tilekar Nagar, Near ISKCON temple,
Kondhwa-Budruk, Pune 411048.
Nationality Indian
Hobbies Reading Books-Novels, Watching Movies.
Languages Known Hindi, English, Marathi.

DECLARATION:

I hereby declare that the above information given by me is true of my knowledge.

Place: Pune Date:

Sign: