Mounika Gujjalapati

gujjalapatimounika1909@gmail.com
Mobile: +91 9390879416

Career Objective
To seek a challenging opportunity in an organization where I can exercise my skills,
knowledge, and relevant work experience to enhance the further growth of myself as
well as organization.

Professional Summary

 Having 2+ Years of experience in Salesforce CRM

 Very Good experience in Administration, configuration, implementation of Salesforce.com
CRM.
 Strong knowledge in created and managed Custom fields, Profiles, Roles, Applying Sharing
Rules, Handling Page Layouts, Search Layouts, Related List and defining Field
Dependencies
 Deployed components from development environment to sandbox and from sandbox to
production using change sets and Data Loader.
 Familiar with Data loader and Workbench
 Having Good knowledge on SOQL and DML statements
 Worked with Apex Data Loader tool to migrate the data from other database
 Extensive knowledge in building Custom Applications that includes administration,
configuration, implementation, support experience with Salesforce.com platform
 Experience with Salesforce.com Reports, Dashboards, Workflows
 Analyzing bugs, interacting with team members in fixing errors, UAT and assisted in Post-
Production support

Technical Skills

Salesforce Technologies:

Salesforce Classic, Salesforce Lightning,

Workflow & Approvals,
Dashboards, Reports,
Validation Rules, Formulae, Service Cloud,
Sales cloud, Custom Objects,
Process Builder, Email Alerts

Other:
Data Loader, Workbench and JIRA
WORK EXPERIENCE
Organization: Maxval IP Service Pvt Ltd

Client ThermoFisher, PayPal, AMD, FaceBook

Role Process Associate
Duration October 2022 to till date
Responsibilities  Symphony – 4th generation Intellectual property Management
System build on top of Salesforce platform.

 Maintained the salesforce platform by monitoring support tickets,

user Issue and employee workflows.

 Implemented solutions to resolve system errors and data issues

to avoid downstream effects in the team.

 Resolved Client Issues by solving tickets within SLA.

 Worked in Data loader, Work bench for data manipulation

 Data visualization and analysis with reports and dashboards.

 Created Users, Profiles and Implemented object level, field-level

and record-level security and managed roles, visibility setting.

Organization: Accenture

Client Nucleus commercial

Role Salesforce Admin support
Duration July 2020 to September 2022
Responsibilities  Providing support, maintenance and building enhancements for
the Salesforce Instances
 Created users, roles, public groups and implemented role
hierarchies sharing rules, and record level permissions to
provide shared access among different users
 Assisted Email to case, customized case page layout, Case
assignment rule and case auto response rule
 Work automation solutions to ease the business process /
regular maintenance issues
 Provided the training to business users to use the application
and develop their own custom reports
 Manage deployments for developed components for various
environments like Development, UAT and Prod.
 Analyze and prioritize requirements with onsite & business
stakeholders.
 Provided the training to the internal business users to use the
application.
 Provide on-call support and fixing any production failure or
critical issues.
Academic Details

Percentage
Course Institution Year of passing
out

MBA Siddhartha Institute of Engineering and 2020 91.1

Technology, Puttur

BCom(Comp) Emerald’s Degree College 2018 85.4

Intermediate Mangal Junior College 2015 88.2

Personal Details

Name: Mounika G
Father’s Name: Balaiah Naidu
Date of Birth: 19.09.1998
Strengths: Passionate, Active listening, Analytical skills, Team work

Declaration

I hereby acknowledge that all the information given above is true to the best of my knowledge.

Mounika G