RAMKUMAR POOVALAI

♦ Ramkumar.srec@gmail.com
♦https://www.linkedin.com/in/ramkumarPoovalai
♦ Mobile : +91-9176757905

Intend
Seeking an opportunity to explore new avenues of IT industries and can contribute to mutual growth of an organization
and can gain handful of knowledge to make robust carrier.

Educational Qualification
• Bachelor of Engineering (Computer Science) during 2005-2009.
• Master’s in business administration (Human Resource Management) during 2010-2011

Certification
• Salesforce Certified Administrator.
• Salesforce Certified Platform Developer
• Salesforce Certified Service Cloud Consultants

Technical Skills / Area of Expertise

Salesforce Technology : Apex Programming, Trigger, Visual Force, SOSL & SOQL
Platform : Force.com, Sales Cloud, Service Cloud, FSL, CPQ
Database : Oracle, MySQL
Other : Agile Methodology, Data Loader.
Language : C,C++,Java

Experience Summary

• Overall, 11 + years of experience in IT industry.

• 3+Years of experience in JAVA and J2EE based technologies development.
• 8+Years of experience in Salesforce.com CRM platform both Admin and Development.
• Good Functional Knowledge on Salesforce Sales cloud, Service Cloud, Field service Cloud & CPQ.
• Good Hands-on expertise to develop applications on Force.com using Apex, classes, Controllers, Visual force.
• Create new user accounts and configure Salesforce.com to fit security needs at the user and organization level.
• Setup Apps, Objects, Page layouts, Related Lists, Tabs, Roles, Profiles.
• Created Validation Rules, Workflow Rules, Sharing Rules, approval processes, Outbound/Inbound Messages,
Custom setting, Static Resource and Custom label.
• OWD, Roles, Profiles, Record type and field dependency, Relationships.
• Experience in building Visualforce Custom Controllers/Components, Custom Objects, Reports, Dashboards, Tabs.
• Experience with Apex Language, Apex Trigger and Batch class, schedule Apex Class.
• Worked on SOQL Queries in Apex classes
• Worked on Service Now Tickets in CRM Production Support
• I have worked on Data Loader and Import Wizard, Work Bench
• I worked on SFDC Customized Reports and Dashboards and shared folder access to users
• Excellent understanding of Governor Limits and developing applications to run within the limitations of the
Saleforce.com platform.
• Experienced in deploying Salesforce.com applications across various environments from Sandbox to Production
systems using Change Sets and GitHub
• Strong in knowledge on Lightning Aura Components creation in Lightning Page
• Excellent communication, interpersonal, presentation, analytical and problem-solving skills, self-motivated, willing to
take initiative and able to apply new tools and technologies in the projects.
Professional Experience: (11+ years)

• Jul 15th, 2014, to Till Date with Cognizant Technology Solutions, Chennai as Technical Lead
• Mar 10th, 2012 to Oct 6th 2014 with Skyware Solutions, Chennai as Software engineer.
• Sep 9th, 2010 to Apr 4th, 2012 with GetMore Technologies, Virudhunagar as Junior Developer.

Cognizant Technology Solution 07/2014—Present

Sr. Associate Projects Chennai
Technical/Functional Lead
Responsibilities:
• Analyze and evaluate the business requirements, gathered from the Product Owners.
• Prepare the Functional Requirement Documents and Design Specification Documents.
• Managed Backlogs and worked with solution architect, tech lead and scrum master to prioritize requirements, define
scope and sprint.
• Took care of demos of the user stories at the end of the sprint and communicated feedback from the business to the
team.
• Reviewed and approved all the test cases documents for each sprint.
• Triaging and reporting the defects during the release activities (SIT, UAT, OQ, PQ).

Project Undergoing
Title: - CRM 360
Client: - Biomerieux
Environment: - Salesforce – Sales cloud/Service cloud / Field Service Lightning / CPQ and Pardot.
Description: - Its Life science Domain. This application track Sales and Service of the Medical Diagnostic Equipment’s.
Customers are Clinical and Industries. Overall, 45 + Countries are using the CRM 360 Salesforce application. Tracking
the tools and delivery process. Pardot are used for Marketing. Sales cloud / CPQ modulus are used for Sales and
Quotation generation. Service cloud/ Field Service Lightning are used for the service. It’s Integrated with SAP via Web
service. It’s integrated with another Salesforce application TWD (Track wise Digital Application) as Cross org (External
object) – Using Batch class update the data between 2 systems.

Responsibilities:
• Managing Salesforce system customization, Admin work & solution designing according to organization’s need.
• Developing services on Sales Cloud and Marketing Cloud in the Salesforce.com as Administrator, Designer and
Developer in SFDC Customization.
• Managing PR (Public Relation) with third parties who are doing technical work for the organization.
• Customizing and creating services for the sales cycle, marketing processes and sourcing processes as per the
organization’s requirements.
• Maintaining huge data of the organizations into salesforce system.
• Guide each project’s sales and sourcing team about the salesforce system and organizing training sessions for each
team time by time.
• Creating automate process for the Sales, Marketing and Sourcing Team to make their processes easy.
• Managing inventories and creating inventory management system as per project need.
• Managing vendors who are working for the organization’s requirements.
• Involved in the UAT support, Production deployments, Post go-live support and POC for the Application

Project
Title: - Insurance Project
Client: - Manulife
Environment: - Salesforce – Sales cloud/Service cloud /Fitbit.
Description: - Its Insurance Domain. Mainly integrated the Fitbit with Salesforce. To make customer healthy, company
request client to use Fitbit and based on the end of the month point collected in the Fitbit – Particular customer monthly
payment to company amount will be reduced. So, Customer will get encouragement on the reduction of the monthly pay
to company. Company will ensure the customers are healthy. Integration done with Fitbit device with Salesforce.
Responsibilities:
• Developing in the Salesforce.com both as Administrator and Developer in SFDC Customization.
• Integration of Salesforce with other technologies like FitBit.
• Maintaining data of other tools into salesforce.com.

Project
Title: - Life Science Project
Client: - AstraZeneca
Environment: - Salesforce – Veeva CRM
Description: - Its Life science Domain. This application track Sales and Service of the Medical Diagnostic Equipment’s.
Customers are Clinical and Industries.

Responsibilities:
• Developing in the Salesforce.com both as Administrator and Developer in SFDC Customization.
• Creating workflow rules, tasks, Email alerts and components to suit to the needs of the application. Customized tabs
among different business user’s groups and centers. Interacting with the Business for understanding the support
works and solving the problem.
• Assist in the configuration and maintenance of Sandbox environments to facilitate success Development
• Security Access, Workflow Approvals, Data Validation, Sales, Customer Service and support.

Skyware Solution Pvt. Ltd. 03/2012—10/2014

Senior Developer Chennai
Responsibilities:
• Top quality development skills using latest technologies including Java, Struts1.2, Hibernate, Spring 3.0
technologies and in-depth knowledge of J2EE.
• Primarily having experience on Jboss, Tomcat, Servers and Oracle database.

Project
Title: - BOSS(Customer Relation Management)t
Client: - Overnite Express Limited
Environment: - Java, j2ee, struts, Spring, Ant, Log4j, Eclipse

Description: - This is a browser- based application on CRM domain. It is mainly used for Customer Service and CRM
Team to handle the client queries. It also tracking system and easily to trace out the Documents or parcel in which
location and their status. This system tracks and maintains contracting and data for Business Associates. The objective
of this system is to maintain the client Documents, parcels. It is a user-friendly environment that provides several
processing benefits
.
Responsibilities:
• Integrating Structs1.2.
• Interacting with the testing Team
• Involved in Action, service, pojo and DAO, layers implementation
• Implemented business logic and authorization logic in service classes with Exception handling.
• Understanding the requirement and development of user interfaces.
• Designed JSP’s as per the requirements.
• Developing Configuration files with the help of XML
• Performed validations on user data.
• Involved in debugging activities.
• Writing and executing Unit Test Cases
GetMore Technologies. 04/2017—07/2017
Junior Developer Virudunagar

Project
Title: - Payroll Module System
Client: - Idhyam Oils Pvt Limited.
Environment: - Java, j2ee, struts, Spring, Ant, Log4j, Eclipse

Description: - This Module was developed to manage and analyze the payroll calculations in concerns with the knowledge
of Oracle, Java, Java Servlets, Java Server Pages, Struts framework. The module works well for a small company with a
few employees or a larger company with a variety of requirements such as complex deductions or pay types. This module
maintains a complete employee database covering application to retirement, Salary Calculations, their PF Contributions,
other incentives & bonus, transfers & split pays, Arrear Salary. Employee attendance information is obtained through pay
punch machine. Processing of pay roll is based on attendance also. This module allows payroll to base in date basis as well
as on monthly basis. I gained the knowledge of Data base design of handling any amount of data to analyze the data,
Struts.

.
Responsibilities:

• Developing Action classes to access client data and to call business methods.
• Integrating Spring Core and Struts 1.2
• Maintaining Production Application developed by using design pattern-oriented architecture includes Action, service
and DAO layers.
• Developing DAO of the application with Hibernate.
• Developing Configuration file and mapping files.
• Interacting with the testing Team
• Integrating Structs1.2.

Personal Profile
Date of birth: 19 February 1987
Languages known: Tamil, English
Mother's Name : Mrs. Vijaya
Father's name: Mr. Poovalai

Declaration
I hereby declare that all the information mentioned above is true and correct to the best of my knowledge & belief.

Date

7/29/2022