VIKRAM POTHARAJU

Salesforce Developer/Lead
Vikramp.sfdx09@gmail.com
(470) 789-1950

Summary:

● Senior Application Developer with 11 years of professional IT experience, including hands-on expertise
on Salesforce CRM, Force.com platform, Sales Cloud, service cloud, marketing cloud, financial service
cloud, Health cloud and Revenue cloud.
● Managing the inner workings of sales and Services across the region by overseeing the backlog,
development, and support of Salesforce projects.
● Have hands on experience on working on Sales Cloud, service cloud, Health cloud, Financial Services
cloud, Experience cloud.
● Worked in various industries like Products, Beverages, Manufacturing, Automobiles, Telecomm,
Finance, Life Since and Health Care. With Global experience of around 5 years.
● Extensively worked on integration projects, Web Services, Salesforce API, SOAP API, REST API,
Composite API’s.
● Designed and developed custom SOAP and REST based web services to integrate Salesforce with
different external system. 
● Experience in Aura framework, Lightning Web Components (LWC) and Salesforce Lightning Design
System (SLDS). Created client and server controllers for lightning applications
● Hands on experience with Bulk API, Rest API, Soap API, XML, having good hands-on experience on
Salesforce Sales cloud and Service cloud
● Communication and alignment initiatives with regional operations team
● Administration of salesforce, and point of contact for SFDC questions and support
● Develop new websites for countries across the region.
● Develop custom extensions to be released as third party addons.
● Strong experience with version-controlled environments/interfaces.
● Filtering troubleshooting questions, website bugs and new feature requests, utilizing all resources
available. 
● Working expertise in Salesforce configuration, Apex classes, controllers and triggers, Visualforce
pages, workflow rules, process builder validation rules, standard objects, custom objects, Reports,
Dashboard
● Strong Knowledge of SFDC standard Data structures and familiarity Work bench, SOQL and SOSL.
● Having 5+ years of integration experience with MuleSoft and SAP and Snowflake tools.
● Worked on Email marketing and Email automation including the features related to Marketing cloud
Customer Data Platform.
● Worked on setting Up Personalized Content and Email Automation in Salesforce.
● Hands on experience on scheduling the Email Automation in Salesforce and Automation studio on the
journey builder menu.
● I developed Salesforce.com platform modules, dashboards, interfaces, and database functions with
Visual Force and the Apex coding language.
● I understand and utilize Salesforce strategies and the technical standards, specifications and policies
that are supported within the Salesforce ecosystem.
● I am having experience with Salesforce.com Governor limits, Lightning UI, Apex, and performance
optimization.
● Worked on building the out of box features on the marketing cloud platform within salesforce.
● Auto RABIT eliminates the failures and guarantees successful deployments and also works on various
tools to retrieve your Salesforce metadata.
● Proficient in using meta-data migration tools like VS Code, Eclipse IDE and Salesforce Apex Data Loader.
● I have meetings on a daily basis with product owners/business teams for understanding the business.
● I have good hands-on experience on Salesforce tools like Ant and Change sets for code deployments
on salesforce.
● I lead the Salesforce development team in developing solutions through collaboration and discussion,
within our teams and with clients.
● Strong experience with version-controlled environments/interfaces.
● Strong experience integrating Force.com development with modern deployment and release
processes.
● Having good exposure on CI/CD Platform and delivering new Applications Faster with Continuous
Delivery for Business.
● Designs and implements business technology solutions for Nonprofit and Higher Education customers,
focused on cloud-based business applications, specifically, Salesforce.com
● I have hands-on experience on Auto RABIT which helps Salesforce developers, admins, analysts, and
release managers with ready-to-use version control, deployment, testing, data loading and sandbox
management.
● Hands on experience on working on salesforce applications using agile methodologies, also played the
role of Scrum master being a business analyst.
● Salesforce expertise in full cycle implementation on Salesforce Administration.
● Creating user stories and writing acceptance criteria on Jira for the development team to deliver for
stakeholders.
● Well versed with analyzing company processes, translating business workflows into accurate CRM
workflows & configuring CRM applications to meet business needs.
● Identified & administrated CRM best practices per business standards for functional process
● Experience in working with Lightning platform on salesforce projects.
● Strong analytical, troubleshooting, problem solving and follow-through abilities.
● Highly motivated team player with the ability to work independently and adapt quickly to new and
emerging technologies.
● I have implemented Security and sharing rules at object, field, and record level for different users.
● Having Good Knowledge of Customization, Configuration, Data Loader, and Migration.
● Solution oriented professional with excellent knowledge of the SalesForce.com application, features,
architecture, and technical capabilities.
● Extensive hands-on experience in Validation Rules, Workflows, Roles, Profiles, Report, Dashboard,
Visual Force, Force.com migration tools (Force.com IDE, Change Sets (Inbound Change set, outbound
change set & Data loader), etc.
● Good experience in interacting with Customers, presentations & conducting application demos
● Good analytical, verbal, written communication, and interpersonal skills.
● Good Experience in interacting with End Users and a good team player.
● Design, develop and implement Salesforce across the enterprise
● I lead a team of 8-9 individuals as a Salesforce Technical Lead and am responsible for leading support
teams on the Salesforce.com platform.

Technical skills

Operating System Windows

Force.com, Salesforce, Apex, Integration, Salesforce Lightning CPQ, FSL(Field

Environment service lightning),CI/CD platform,Aura and LWC

Database SQL Server- 2005 & 2008, MySQL

Internet Tools Html, JavaScript, jQuery, Bootstrap

Languages Apex, Visualforce, Lightning Design system, Aura and LWC

Ant, Changesets, Jenkins, Force.com IDE, Eclipse, Visual studio, Bitbucket and
Other GitHub Desktop. DocuSign, conga and Einstein chatbots, webchats, Informatica,
MuleSoft. Apttus CLM, Salesforce to Salesforce and Salesforce for outlook.

Functional

Management and I can manage team members as a mentor in the project for maintaining the best
Leadership Skills coding standards to improve the scalability of an application.
 Have Insurance domain expertise and provided training sessions to the team in the
Training & organization and have also given training on new features of Salesforce.com and
Development Field service Lightning.

Work Experience:

Tech Mahindra/Genentech Indianapolis, IN Jan 2018 – Till date

Role: Sr. Salesforce Technical Lead

Responsibilities:

 Leading Salesforce migration with Designs for source and target applications.
 Collection of understanding source and target Designs and business use cases
 Implement Integrations with Source applications for migrations
 Sync up data using Web services by implement integration from Source to Hansen, Compax
 Technically develop and implement all integrations with Composite API’s, REST API’s
 Technical Design for LWC components and confirm the functionalities
 Drive Salesforce Technical team
 Interact with all Source application SME’s.
● Collaborate with technical, production, and design teams to create Web and email campaigns and
solutions.
● experience working with the Vlocity platform (incl hands-on work designing and configuring Omni
script, Data raptors.
● Be an expert in Vlocity’s domain specific capabilities such as CPQ, CLM, Billing, Order Management,
etc.
● Working on different salesforce tools like workbench, data loader, ant and change sets.
● Acted as the primary point of contact for clients during the implementation process, providing expert
guidance on Workday functionality and best practices.
● Developed and maintained custom workflows in Workday to support the business needs of multiple
departments, including Finance, Legal, Human Resources, Marketing, and Operations.
● Collaborated with other developers on projects using Java, C++, Python, HTML5, CSS3 and JavaScript.
● Working on CI/CD Pipeline process on salesforce and GitHub/bitbucket repository management.
● Define technical designs and develop and implement test plans for Amtrak financial systems.
● Have worked on building UI using lightning record pages.
● Conduct detailed analysis sessions with end users and business subject matter experts (SMEs).
● Identify and administer CRM best business practices per business standards for functional process and
taking care of the sandbox management.
● Responsible for SAP systems integration through MuleSoft with other multiple external applications.
● Working on sales cloud applications for the Amtrak intake management system.
● Salesforce Release processes are performed through multiple stages through ANT Migration Tool.
● AutoRABIT delivers the fastest CI/CD solution for Salesforce that can scale with growing teams and
handle the complexity of coordinating across multiple Salesforce orgs.
● We have been using AutoRABIT which is built for Salesforce with guaranteed success for deployment
and built-in support for security, risk and compliance management.
● Having good hands-on experience on Metadata retrieval through Salesforce.
● We used it to enhance the Salesforce DX experience sandboxes. It delivers a structured release
process for Salesforce.
Environment: Apex, LWC, Sandbox Testing, VS Code, Data Loader, Dream Factory (Snapshot),
Bristlecone ODI Adapter Explorer, Link Point360, Jitterbit, Backupify, Enabler4Excel, CPQ.
Accenture/Navistar Lisle, IL July 2016 -Dec 2017
Role: Salesforce Developer

Responsibilities:

● Drive the Team technically and role to design and provide solutions for all requirements.
● Develop Salesforce Custom Lighting Pages and Services being implemented using the Services from
AEM data need to be read and assignment logics are performed.
● Every action performed on Lighting Custom Page need to be tracked as a log for validating and end
user can download at any point of time.
● Build Custom pages using Aura Components and LWC
● Integrate using Custom API under SOAP API and REST API Web Services.
● Standing as a Technical designer of the project, Team Lead for project deliverables.
● Guided colleagues how to overcome the complex scenarios when they are experiencing critical issues
like technical challenges, bug fixes in coding, disturbance of functionality due to new features being
enhanced etc.
● Perform detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies
like Visual Force, Force.com API and Web Services.
● Contributed towards HLD and LLD phase and design documents preparation by integrating different
modules. So new features will not be impacting existing functionalities.
● Interacted with various business user groups and performed detailed analysis of business and technical
requirements and designed the solution by customizing various standard objects of
Salesforce.com (SFDC).
● Extensive development knowledge specifically around server side and client-side java script.
● Proven commercial success in working with executives, VP, and ‘C’ level.
● As part of pre-sales and post-sales phases, architect and design solutions that support industry leading
best practices in technology, features, performance, and scalability
● Previous Solution Architecture experience designing and implementing complex enterprise applications
in B2C eCommerce, ERP, CRM, or similar.
● Experience with implementing Salesforce’s Sales, Service and/or Marketing cloud solutions and
● Visualforce, Lightning, and Apex.
● We deploy directly from your Salesforce Org, Version Control System.
● We have used Auto RABBIT tool to Eliminate deployment failures with automatic org profile validation.
● Easy graphical interface as an alternative to the command line interface.
● Excellent written and verbal communication skills; excellent presentation skills; Prior experience
developing and/or architecting cloud-hosted, responsive, single page web applications using
JavaScript, Java, HTML5, CSS3, React, Angular and Node JS.
● It extends DX capabilities beyond deployments and Apex testing.
● Implemented framework that supports REST based integration between SFDC -> Mule Soft –>
Guidewire.
● We used the ANT Migration Tool—this is done using the command line to move the metadata between
an org and a local directory.
● Responsible for configuring and customizing FSL packages and managing the package objects to work
as a dispatcher.
● Identified all the services that were required to be built and identified Requests and Responses for
each service.
● Understand customer technical requirements and map these into Salesforce / Vlocity architectural.
● Coordinating between angular, mule soft and Guidewire teams for the end –to- end integration.
● Developed few of the services and worked on test coverage.
● Conducting daily scrum calls with onshore counterpart and onshore BA for understanding the
requirements.
● Provided on-call support during production deployment.
● Responsible for configuring FSL packages and managing the package objects to work as a
dispatcher/Technician.
● Responsible for managing the FSL Mobile app to work like a technician to navigate the routes working
on service appointments.
● Responsible for providing REST services to D3 to push request JSON to create work order instances in
salesforce.
● Responsible for parsing the JSON data to populate data into corresponding objects.
● Responsible for building logic to get notifications for the technician and dispatcher when any update
happens at the work order or service appointment end.
● Responsible for Outbound integration to hit the D3 system when status gets changed at work order
end.
● Responsible for Maintaining all product and related data sheets for deployment.
● Take care of Deployment management across all the different sandboxes in an application level.
Environment: Saleforce.com platform, Service cloud, CTI, Aura components and LWC, Apex, Visual
Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.

Accenture/Caterpillar Inc Chillicothe IL Jun 2014-Jun 2016

Role: Salesforce Developer

Responsibilities:

● Technically Designed & Implemented whole module of CAT Inspect and SOS from scratch
● Integrated Salesforce with 2 different integration systems (CAT Inspect and SOS)
● Developed multiple Integration methods using Rest Integration and develop CAT Inspect
functionalities.
● Developed multiple methods using SOAP Integration and developed SOS functionalities.
● Post integrations, using batches filtering data and processing creation of cases. It has multiple
hierarchy to meet the case creations, almost 50+ check (business criteria’s) needs to be made in the
process of case creation.
● Develop Custom Lighting Pages various reports are developed dynamically based of multiple business
logics and user can download it as pdf with single click.
● Developed multiple lightning components to process business functionalities and process flow
assignment of cases and developed 7 different custom lightning pages.
● Completed mandate processes to complete SIT, UAT, Go Live procedures, and warranty/hyper care
period.
● Used SOSL and SOQL queries during the data migration and custom development.
● Administered Salesforce.com setup functions for new users, roles, profiles, enforced security controls,
permission settings and data access across fields, objects and at record levels, and maintained overall
Salesforce.com configurations.
● Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and
Report Folders to better utilize Salesforce.com as a sales tool and configured various Reports for
different user profiles.
● Implemented security and sharing rules at object, field, and record level for different users at different
levels of organization. Also created various profiles and configured the permissions based on the
organizational hierarchy.
● Implemented pick lists, dependent picklists, validation and formula fields to the custom objects.
● Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and
Components to suit the needs of the application.
● Implemented the workflows and approvals for various functional requirements.

Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow &
Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data
loading, Data Loader, Web Services and Eclipse IDE Plug-in.

Zeo InfoSoft Pvt Ltd Hyderabad India Dec 2011-May 2014

Role: Salesforce Developer

Responsibilities:

● Developed Apex Classes, VF Pages, and Apex Triggers.

● Implement Custom lightning components to view, customize, and modify SWID information.
● Developed custom logs appears to be like live tracker, activation, deactivation, updated of status,
display logics are implemented in Custom lightning Pages to perform actions related to each SWID.
● Options in Users can select required version of software and handle to operations. It can be switched
into bulk loading.
● Implement IOT integration with Azure, using Rest Integration Services. Based on selected information
will update software and need to update with PID information followed by it.
● Each PID updated in mandatory post update of any change in software.
● Creating typical Salesforce.com Customizations, such as Reports, Dashboards, Workflows, Approval
processes, Sites, Bulk loads, etc.
● Working closely with the team and handling the critical customer situation to provide the product
automation.
● Have worked on development of Lightning components and visual force pages.
● Involved in writing Test Classes for the Developed Apex Classes.
● Migration of all the Customizations including Custom Configurations, functionalities to Production Org
from Sandbox Org.
● Worked on Salesforce REST integration calls.
● Worked on Metadata and Auto RABIT platform for smoother deployments using Jenkins.
● Was one of the Key team players of successful Professional Services to the client.
● Significant contribution to the Customers Delivery on date.
Salesforce Certifications
 Salesforce Certified PD II
 Salesforce Certified PD I.
 Salesforce App Builder.
 Salesforce Certified Administrator

Education

 Master’s in Information Technology (M.I.T), C.Q.U, Sydney, Australia.

 Bachelor of Technology in E.E.E from JNTU-Hyderabad, Hyderabad.

Awards and Recognition:

 Received Tech Mahindra Pat on Back awards as token of appreciation for my works.
 Received multiple Accenture Pinnacle award for multiple Salesforce projects
 Client appreciations in most of the projects for team contributions and individually as well for
technical improvements recommended.