UDAYKUMAR THORLIKONDA

Johannesburg, Gauteng | +27-73 981 3167 |

udaykumarthorlikonda11@gmail.com |
https://www.linkedin.com/in/uday-kumar-thorlikonda |
https://www.salesforce.com/trailblazer/udaykumar786

PROFESSIONAL SUMMARY

 Accomplished and certified Salesforce.com developer with over 5 years of IT experience specializing in
the Salesforce.com CRM Platform, including Commerce Cloud, Sales Cloud, Service Cloud, Health
Cloud, Community Cloud, and Financial Cloud.
 Highly experienced in day-to-day management, configuration, customization, integration and
maintenance of our Salesforce CRM platform. I expertise in ensuring that the system meets the needs
of our organization and aligns with our sales, service and marketing strategies.
 Experienced in the complete project development life cycle (SDLC), including system analysis, design,
development, testing, and deployment.
 Proficient in developing Apex Triggers, Visualforce pages, Batch Apex, Apex Classes, Scheduled Apex,
Workflows & Approvals, and Reports & Dashboards, optimizing Salesforce functionality to meet
business needs.
 Skilled in working with Force.com IDE, facilitating data migration and updates through the Salesforce
AppExchange tool (SFDC).
 Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by
salesforce.com customers and recommended ways to improve their processes using salesforce.com.
 Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration
solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
 Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC
development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
 Experience in developing client-specific solutions on force.com platform using Apex classes and
Triggers, Visual Force, Force.com IDE, SOQL, SOSL
 Experience in integration of Salesforce.com Applications with Other applications with an emphasis of
the Web Services/XML.
 Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts,
Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports,
report folders, report extractions to various formats, design of Visual Force Pages, Record Types,
Dashboards, and Email generation according to application requirements.
 Worked with team members for full-cycle projects, such as developers, to complete consulting projects
on time, and deliver outstanding consulting services to salesforce.com clients.
 Having Administration experience on CRM Applications like Data Exports & Imports, Application
Support, Security Administration, Maintenance, and User & Security Management.
 Demonstrated comprehensive knowledge of day-to-day Salesforce management, data processes, and
security, with a strong ability to address complex business processes with reliable solutions.
 Highly experienced in utilizing Salesforce functionalities like Reports, Dashboards, Approval Processes,
Workflow Rules, Entitlement Processes, Process Builder, Sites, Customer Portal, Partner Portal,
Communities, and Knowledge Base articles.
 Proficient in all aspects of Salesforce application development, including CloudCraze, Salesforce
Commerce Cloud, Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce
Community Cloud.
 Hands-on experience with Service and Sales Cloud, ensuring efficient and effective utilization of
Salesforce capabilities.
 Proven track record of successfully interacting with vendors for eCommerce project implementation,
fostering productive partnerships and achieving project objectives.
 Proficient in developing Apex Triggers, Visualforce pages, Batch Apex, Apex Classes, Scheduled Apex,
Workflows & Approvals, and Reports & Dashboards, optimizing Salesforce functionality to meet
business needs.
  Well-versed in Data Migration from traditional applications to Salesforce using Import Wizard, Data
Loader and Data Loader.io.
 Demonstrated ability to create Profiles, Users, and assign Permission Sets, Permission Set groups,
OWD, ensuring proper access and security in Salesforce environments.
 Well-versed in Agile Methodology, driving efficient project management and delivery.
 Proficient in customizing and configuring Sales Cloud features like Web-to-Lead, Web-to-Case, Email-
to-Case, and custom Lead conversion processes, aligning Salesforce with specific business
requirements.
 Experience importing data files from analytics teams, cleaning, and merging them with Salesforce data.
Proficient in data extraction, transformation, and loading (ETL) processes.
 Proficient in applying business rules to remove ineligible customers from offers or campaigns. Ability
to design and implement data segmentation strategies for targeted campaigns. Understanding of data
synchronization and integration between different systems.
 Proficient in customizing and configuring Sales Cloud features like Web-to-Lead, Web-to-Case, Email-
to-Case, and custom Lead conversion processes, aligning Salesforce with specific business
requirements.
 Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by
salesforce.com customers and recommended ways to improve their processes using salesforce.com.
 Having Experience in Salesforce Object Query Language (SOQL) and Salesforce Object Search
Language (SOSL). Writing relationship SOQl queries according to the business requirement and wrote
SOQL and SOSL queries within custom controllers, extensions and triggers. Used SOQL & SOSL with
consideration to Governor Limits for data manipulation needs of the application.
 Understanding of multi-channel campaign strategy, including SMS, email, push notifications, and in-
app messaging. Experience in orchestrating coordinated multi-channel campaigns.
 Ability to listen for customer responses from a Salesforce form page and send triggered
communications. Proficient in troubleshooting rendering issues and ensuring cross-device
compatibility.
 Strong data management skills and experience with data import/export processes, Maintained data
integrity within the platform and performed regular data imports, exports, and updates as needed.
Implemented data validation rules and maintained data security protocols.
 Adaptable to any work environment with a strong ability to address complex business processes with
reliable solutions excelling in both independent and collaborative settings, with exceptional
communication skills.

CERTIFICATION

▶ Salesforce Platform App Developer I

TECHNICAL SKILLS

Salesforce Visual Force, Lightning pages (Components & Controllers), Triggers, Batch apex,
Technologies Custom Objects, Dashboards, Reports, OWD, Profiles, Roles, Relations, Flows,
Apex, Test Classes, SOQL,SOSL, DML operations,
Workflows, Approvals, Case Management, Automation, Sandbox and Production

Cloud Sales Cloud, Service Cloud, Marketing cloud, Experience Cloud, Health Cloud,
Community Cloud, and Financial Cloud.

Methodology Agile, Scrum

Languages C, Java and Apex
Scripting Languages HTML, Java script, CSS
Salesforce Tools Data Loader, Mule Soft, Force.com Workbench, Visual Studio

EXPERIENCE
SBK Software solutions, Salesforce Administrator/Developer
June 2023 – present
Salesforce customization and integration.
▶ Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator
in the organization.
▶ Worked closely with sales team and business analysts and performed detailed analysis of business and technical
requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
▶ Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the
needs of various customized applications.
▶ Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
▶ Designed, built and maintained a service cloud application for Firstcall that handles heavy call volumes.
▶ Deployed the code over sandboxes using Change set.
▶ Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various Functional needs in
the application.
▶ Migrated data from Oracle database to Salesforce database using Data Loader and completed the configurations which
was in Oracle Application to Salesforce platform.
▶ Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page
layouts, Components, Visual Force Pages to suit to the needs of the application.
▶ Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application Using platform
database objects.
▶ Defined lookup and master-detail relationships on the objects and created junction objects to establish Connectivity among
objects.
Environment: Saleforce.com platform, Apex Language, Visual Force, Data loader ,workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Email Services Sandbox data loading, Eclipse IDE, lightning.

Premier Logistics, Salesforce Administrator /Developer.

November 2021 – April 2023
Salesforce sales cloud customization.
▶ Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard
objects of salesforce.com.
▶ Involved in indentifying, planning and implementing new Salesfoce.com features and functions (new screens, workflow,
force.com objects, reports and apex code) in response to business needs.
▶ Involved in creation of custom fields, field dependencies, tables applications home page components.
▶ Developed various Batch apex classes and scheduled those using Apex Schedulable classes on hourly basis.
▶ Developed and configured various custom reports and report folders for different user profiles based on the need in the
organization.
▶ Involved in implementing aggregate spend management System in salesforce.com to keep track of sales representatives
promotional activities and expenditures.
▶ Implemented the requirements on salesforce.com platform and Force.com IDE plug-in using Eclipse.
▶ Created and used Email templates in HTML and Visualforce and controlled the content in these templates using Components and
controller class.
▶ Created reports and Dashboards.
▶ Integrated the web services for extraction of the data from external systems.
▶ Involved in Unit Testing, for the customizations and developments done during the project.
▶ Extracted the Data from the external tool to Salesforce.com Application using Calix customized tool.
▶ Involved in documentation review cycles for the project and assign review tasks to the project team.
▶ Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures,
standards, and methodologies.

Environment: Salesforce Service Cloud, Salesforce Community Cloud, Salesforce Chatter, Custom
Objects, Custom Tabs, Process Automation, Email services, Salesforce platform.

Webnetism software solutions india pvt ltd, Senior Salesforce Administrator

September 2020 - October 2021
Data security and compliance Enchancement.
▶ Ensured data access controls within Salesforce to ensure that users have access only to the data they need for their roles.
Configure role-based sharing rules and permission sets.
▶ Utilized Salesforce Shield to implement platform-level encryption for sensitive data at rest and in transit. Enable field-level
encryption for specific data elements.
▶ Configured organization level security in the company information for user management, password policies and restrict
login access within IP ranges & login hours.
▶ Enable Salesforce Event Monitoring to capture and log user activities, login attempts, and data changes. Set up alerts for
suspicious activities.
▶ Customize Salesforce to generate compliance reports and dashboards that provide insights into user access, data
modifications, and other audit-related information.
▶ Configure data retention policies within Salesforce to automatically delete or archive data in compliance with industry
 regulations and data protection laws.
▶ Utilize Salesforce Communities to create secure communication channels with clients, enabling encrypted communication
and document sharing.
▶ Conduct training sessions for employees on data security best practices, compliance policies, and how to use Salesforce's
security features effectively.

Environment: Salesforce platform, Salesforce Event Monitoring, Setup profiles, permission sets,
Organisation wide defaults, groups, password policies, login IP ranges, role hierarchies sharing rules.

Webnetism software solutions india pvt ltd, Junior Salesforce Administrator

October 2018 - August 2020
Unified customer support and ticketing system.

▶ Configured Salesforce Service Cloud to centralize customer support requests from various channels, including email, phone
calls, web forms, and social media.
▶ Implemented automation rules within Salesforce to automatically generate support tickets based on customer inquiries and
issues. Ensure accurate assignment and categorization of tickets.
▶ Developed workflows & workflow rules, escalation rules, assignment rules, case auto response rule to escalate and
prioritize support cases based on urgency, impact on customers, and service level agreements.
▶ Customized Salesforce to provide support agents with dedicated workspaces containing customer profiles, case histories,
communication logs, and knowledge base resources.
▶ Implemented a comprehensive knowledge base within Salesforce Community Cloud. Enable customers to access
troubleshooting guides, FAQs, and solutions to common issues.
▶ Strong consulting and system implementation skills including requirements/process analysis, design, configuration,
integration, testing, training, change management, and production support (Salesforce Applications).
▶ Utilized Salesforce Chatter and notifications to facilitate real-time communication between support agents, customers, and
subject matter experts. Notify customers about case updates and resolutions.
▶ Created custom reports and dashboards to provide support managers with insights into case volumes, agent productivity,
resolution times, and customer satisfaction ratings.
▶ Implemented post-case surveys within Salesforce Community Cloud to gather customer feedback and satisfaction ratings.
Use insights to improve support processes and agent performance.
▶ Conducted training sessions for support teams, agents, and customers on using Salesforce for case management,
communication, and self-service. Ensure smooth adoption and ongoing support.
▶ By successfully implementing Salesforce for unified customer support and ticketing, Company can enhance its customer
service quality, improve response times, and increase customer satisfaction. The project will lead to streamlined support
processes, better issue resolution, and stronger client relationships.

Environment: Salesforce Service Cloud, Salesforce Community Cloud, Salesforce Chatter, Custom
Objects, Custom Tabs, Process Automation, Email services, Salesforce platform.

EDUCATION

B.SC (Computers) from Gauhati University