SUMMARY:

 More than two years of professional experience in analysis, design and

development of Business Applications with Salesforce CRM as the focus area.
 Strong Knowledge in Salesforce Customization, Integration, Security Access,
Workflow Approvals, Data Validation, Data Utilities, Designing, Analytics,
Sales, Marketing, Customer Service and Support Administration.
 Experience in SFDC customization of reports and dashboards.
 Experience with data migration and updates through the tool app exchange Data
Loader in salesforce.com
 Expertise in Administration, Configuration, Customization, Development,
Integration and support on Salesforce.com Platform.
 Experienced in Salesforce.com Live Agent Console setup in Service Cloud.
 Strong Knowledge in AppExchange Applications for integrating with Third Party
Applications.
 Expertise in analyzing and documenting the workflows and functionality of
existing systems.
 Experience in Salesforce for Outlook (SFO) product Outlook Connector.
 Coordinated among various teams and vendors and effectively managed offshore
resources.
 Self - motivated and capable of rapidly learning new technologies and processes,
and successfully applying them to projects and operations.

TECHNICAL SKILLS:
Salesforce Technologies: Workflows & Approvals, Reports & Dashboards, Email services,
Formula, Validation rules, Security Controls.
Integration tools: workbench, Data Loader and Force.com Platform (Sandbox and
Production).
Interface Tools Date Loader, SQL Loader
Microsoft Products: Word, Excel, PowerPoint, Outlook, SQL server reporting service and
MS-Office
PROFESSIONAL EXPERIENCE:
Confidential
Junior Salesforce Admin

 Create profiles and permissions documentation, data mapping, and reporting and
dashboard building.
 Design Profiles, Roles based on Organization role hierarchy and implemented
Record-Level and Field-Level security and configured their sharing settings.
 Manage salesforce application user profile, permissions roles, and validation
rules.
 Develop workflow ruled and defined related tasks, time triggered tasks, email
alerts, field update to implement business logic.
 Design and deploy Custom tabs, validation rules, Approval Processes and Auto-
Response for automating business logic.
  Design, develop, deploy page layout, components, custom objects, custom tabs,
visual force pages to reach the needs of organizations.
 Use field level security along with page layouts to manage access to certain fields.
 Building the security model for the organization using Security, Roles, Field
Accessibility, Organization Wide Default Settings, Profiles, Field Level Security,
Permission Sets, and Sharing Settings.
 Created users, roles, public groups and implemented role hierarchies, sharing
rules and record level permission to provide shared access among different users.
 Implement picklists, dependent picklists, lookups, master detail relationships,
validation and formula fields to the custom objects.
 Develop several Custom Reports & Dashboards to better assist managers and
report folder to provide report accessibility to appropriate personnel.
 Generate several Reports and Report folders to support managers to better utilize
Salesforce as a sales tool and organized various Reports for different user profiles
based on the needs of the organization.
 Data migration using Data Loader.
 Employed Data Loader to read, extract, and load data from CSV file.
 Achieve import and export operations to load customer data and other master data
adopting data loader.
 Implicate in mapping the fields among the current reporting system and
Salesforce using data loader.
 Skilled on Case Management, captured cases from the company's website and
customer emails.
 Manage Auto response rules if customers approached beyond the business hours.
 Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
 Generate sync of contacts, email alerts, events and tasks amidst Salesforce to
Outlook and Outlook to Salesforce strongly.
 Organize Email Templates and Mail Merge Templates for various standard and
custom objects.
 Deliver continuing support in the areas of SFDC configuration, administration,
reporting, data migration, solution design and project coordination.

Environment: Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Security

Controllers, Window 7.
Confidential, Alexandria, VA
Travel Accounting Specialist

 Record payments by entering them into a ledger.

 Reconcile the accounts receivable ledger to ensure that all payments are
accounted for and properly posted. Prepare bank reconciliation
 Generate monthly, quarterly or annual financial statements and reports detailing
paid and unpaid invoices and other accounts receivable activity.
 Arranging flights, insurance and accommodation
 Collect on accounts by sending bill reminders and communicating with customers
via n phone, email, fax and mail.
 Sending out tickets to clients and Collecting and processing payments
 Preparing routine entries and post financial transactions.
 Producing financial statements such as budgets, billings, and reimbursement.
  Helping in proper maintenance, arrangement, and efficient utilization of
departmental equipment, inventories, and supplies.

Environment: Sabre Word, Excel, PowerPoint, Outlook and QuickBooks

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