ABHITA GUPTA

SALESFORCE ADMINISTRATOR

(630) 877-4883 |abhita.gupta@yahoo.com| Abhita Gupta | NAPERVILLE, IL | US CITIZEN

PROFILE:

A Certified Salesforce Administrator professional with 2+ years experience Maintaining, Customizing, Administrating and
Supporting Salesforce environments and solutions. A team player with excellent Communication and Collaboration skills have
given me the ability to develop long lasting, trust-based relationships with Peers, Mangers, Stakeholders and Clients. Industry
knowledge spans Healthcare, Software, Automotive, Consumer Products, Manufacturing, and Non-Profit. US CITIZEN.

KEY SKILLS:

Salesforce Sales & Service Cloud Salesforce Mobile App Salesforce Lightning UI
Profile Security, Permission Sets Page Layouts, Validations, Formula
Custom Objects, Fields & Relationships
& User Management Fields, Email Templates
Data Handling, Processing & Feeds De-Duplication & Merging Records Workflow & Approvals
Manage External Packages Reports & Dashboards Change & Release Management
Salesforce Training Sandbox Maintenance Requirements Gathering & Analysis
Azure DevOps, GitHub, VS, COOL AMS Agile Methodology McAfee, SSO, Excel

WORK EXPERIENCE:

CREATIVE SYSTEMS & CONSULTING | Salesforce Administrator |Mclean, VA Apr 2020 – Present

I am a part of Implementation team where we build Salesforce for Internal users and Salesforce community
Portal for external users. My current project AMS-COOL is for Agriculture Marketing Services (AMS) that is
currently focussing on Country-of-Origin Labeling (COOL) under USDA governance.

In USDA (Dept. of Agriculture) we implemented community cloud for Country-of-Origin labeling project.
We built a community portal for internal and external users. The portal was used to create batches for
review, gather review reports for USDA review, create non-compliance reports and messages and invoice
processing. For external users we created an external facing portal where the customers could launch
feedback & complaints and review complaints feedback.

 Configured Salesforce functionalities to enhance performance of business process by Create Page Layouts, Apps, configured
lookup and master-detail relationships, picklist, and field dependency on custom objects.
 Created Workflow Rules/Process Builder/Flow to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and
Outbound API Messages.
 Created and used Email templates in HTML and Visual Force.
 Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking
for the correctness of the data.
 User Management: Roles, Profile, Permission Set Management, Queues and Public Groups.
 Azure DevOps used for Agile Project Management: We follow Agile methodology that allows teams to independently work
on features. This resulted in higher development productivity and lower number of regression issues.
 Continuous Integration with automated continuous unit test runs and automated deployments to QA, UAT and Production.
 Packaged and Deployed customizations from Sandbox/Scratch org to other environments using GitHub and VS Code (used
for object migration from development to production).
 Developed and configured various Custom Reports for different user profiles based on the need in the organization.
 Community Cloud: USDA COOL AMS Application (new application platform on community cloud).

I-CAR– HOFFMAN ESTATES | Salesforce Administrator | Illinois Jan 2019 – March 2020

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 ABHITA GUPTA
SALESFORCE ADMINISTRATOR

In I-car we implemented Salesforce for Sales and Service cloud. The project was to build in-person &
online training classes for auto mechanics. We integrated Salesforce with Schedulo and Docebo for
scheduling and hosting training materials.

 Gathered Business Requirements from business users and implemented reporting in Salesforce.
 Built Custom Reports, Dashboards and List Views for users and user groups on day-to-day basis.
 Created and Managed Custom Apps, Objects, Fields, Relationships and Validation Rules, Pick List Values, Formula Fields and
Page Layouts.
 Created Custom Profiles, Permission Sets, User Authorization, and Single Sign On integration and managed user groups.
 Managed a Large Team of 700+ internal salesforce users and 2,000+ external users (students).
 Data Migration of all relevant objects (reports, dashboards, permission sets, custom objects, users, contacts, accounts,
opportunities, leads, documents etc.) from sandbox to production using chain sets.
 Prepared CSV files using v-lookups, pivot tables for large data sets for comparison, migration, validation and loading data in
Salesforce using data loader.
 Supported Development Team in testing and debugging efforts.
 Created Account Teams and managed the account team relationship.
 Created and Maintained Users, Contacts and Resources for over 2000+ users.
 Created custom Email Templates.
 Managed “Schedulo” and Salesforce integration on day-to-day basis including data synchronization for instructors,
assessors, and course schedule.
 Managed integration of “Docebo” and Salesforce for data synchronization for end users (students).
 Created Training documentation and maintained documentation as business needs evolved.

BRIGGS & STRATTON | Tester |Milwaukee, WI Dec 2015 – Jan 2019

Briggs & Stratton is a world leader in manufacturing engines and engine parts for power washers, slow blowers, and power
generators. My project Included creating and revising user stories, creating test strategies, test plans, checklists, test cases,
test data and their Reviews / Walkthroughs. Creation of test data, Test execution as per test plan or Briggs and Stratton
specific requests, defect reporting, defect retesting, and exploration.
Key Activities-
o Finding, documenting, and reporting bugs, errors, functional flaws, and other issues within web-based software
applications developed at Briggs and Stratton. Demonstrated methodical, detail-oriented, and thorough approach
to all test cycles while meeting the timelines. Completed all test sprints on schedule.
YMCA | Customer Service Representative |Naperville, IL Jan 2011 – Dec 2015
 Managed Prospect and Customer Database.
 Responded to Service Inquiries and Complaints and coordinated resolution with management and floor associates.
 Documented Lost Items and handled customer inquiries.
 Managed Customer Billing and follow-ups.
 Performed UAT (User Acceptance Testing) with IT team for YMCA CRM application.

EDUCATION & CERTIFICATIONS:

 Sr. Salesforce Administrator Certification | SFDC | 2021

 Salesforce Administrator Certification | SFDC | 2018
 Salesforce Trailhead Badges – 100+  Ranger
 Bachelor’s Degree in Commerce | University of Mumbai, India | 1997
 References Available Upon Request.