Savan Patel

E-mail: savansf4470@gmail.com
Ph#: 210-704-7535
Greater Houston

Profile Summary:

• Around 4 years of experience in Administration & Developing in Salesforce CRM. 

• Good understanding of Software Development Lifecycle (SDLC) with expertise in Requirement
Gathering, Analysis, Designing, Development and testing. 
• Good knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers,
Custom Controllers and Controller Extensions. 
• Experience in SFDC Development on triggers to perform custom actions for before and after
changes in Salesforce records such as insertions, updates and deletions. 
• Hand on experience on lighting App Builder and Lightning Components by building apps visually
with App Builder also developed re-usable UI components with the lightning Components
Framework. 
• Experienced in Lightning Experience, which includes the Lightning Component Framework and
involved in building Lightning component using the aura framework. 
• Experience in modifying Visualforce pages to be supported in Lightning and good experience and
good understanding of Lightning mode and its features. 
• Experience in Batch Apex and Schedule Apex. 
• Experience with data migration and updates through the tool App Exchange Data Loader in
Salesforce.com. 
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader
Utility and Import Wizard. 
• Proficient in SFDC Administrative tasks such as Creating profiles, roles, users, page layouts,
workflows & approval. 
• Experience in implementing Validation Rules, Assignment Rules, Work Flows, and Approval
Processes for automated alerts, field updates & Email generation according to application
requirements. 
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools.
• Experienced in Service Cloud by implementations with expertise in Email-to-Case, Web-to-Case,
Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live
agent. 
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Page Layouts, and
Record Types. 
• Strong understanding of fundamental business processes, excellent Communication and inter-
personal skills with ability to work well in a dynamic team environment.
• A dedicated team player and goal-oriented professional with excellent organizational &
interpersonal skills.

Key Skills:
Languages Java, APEX, SQSL, SOQL, SQL.
Web Technologies HTML, CSS, JavaScript, JQuery, AJAX
Salesforce Technologies Salesforce lightning, Visualforce Pages, Triggers, Controllers, Batch
Apex, Apex Data Loaders, App Exchange, Dashboards, Sales Cloud,
Service Cloud, Marketing Cloud.
 Force.com Plug INS Eclipse, Force.com Eclipse plug-in.
Other Tools/Technologies SOAP, REST API, Webservice API
Methodologies Agile, Waterfall, TDD
Platforms Windows Variants

Professional Experience:

Client: Evolve Vacation rental, Denver, CO. Apr 2020 – Feb 2022
Role: Salesforce Admin

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM
implementation. 
• Worked on Salesforce CRM platform on different environment of SFDC such as Sales and Service
clouds.  
• Developed Workflows, Validation Rules, Controllers and Formula Fields.  
• Added Lightning Component to Lighting Pages and Record Pages.  
• Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning App
Builder. 
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.  
• Developed and maintained SFDC analytical reports and dashboards for management review and
planning for accurate forecasting purposes.  
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs,
custom components, templates, integrating email etc.  
• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Cases, Tasks and
Events. 
• Migrated data into Salesforce using Data Loader and ETL tools.
• Worked on different things like Components, Custom Settings, Custom Meta Data Types Site and
Static Resources, Debug logs, system log and Implemented Service Cloud Console.  
• Created various Custom Objects, Tabs, Formula fields, Validation rules, Approval process, Record
Type, Picklist, Dependent Pick lists and List views.  
• Created various Profiles, Roles, Page Layouts and Record types and configured the permission based
on the organization hierarchy requirements.  
• Developed several Custom Reports and Dashboards that are used by Business user and Managers. 
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the
application using platform database objects.  
• Interacted with testing and the development teams for the development and testing of the code
• Implemented Apex Data loader "Command Line Interface" to automate the data loading process for
the sand box refresh activity.  
• Customized the Dashboards to the track usage for productivity and performance of business centers
and their sales teams.  
• Maintaining the Production support to ensure complete SLA adherence for the deliverables
assigned. 
• Worked on Unlocked packages and Managed packages to update fields and pick list values.
Tools/Technologies: Salesforce Lightning, APEX, Triggers, Controllers, Visualforce Pages, Force.com,
AppExchange, Batch APEX, Java, XML, Data Loader, Objects, Page Layouts, Records, Validation Rules,
Workflow, HTML, JavaScript, SOSL and Windows.

Client: The Home Depot, Atlanta, GA. Feb 2018 – Mar 2020
Role: Salesforce Administrator

Responsibilities:
• Interacted with various business user groups for gathering the requirements. 
• Performed detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of Salesforce.com. 
• Involved in all phases of the software development life cycle and prepared the Functional
Specifications Document.
• Worked with Salesforce products, concentrating more on Sales Cloud, Service Cloud
Implementations 
• Responsible for designing custom objects, fields, pick lists, role based page layouts, security and
sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs,
reports, design visual force pages, snapshots, dashboards and point to click configuration.
• Used Force.com Eclipse IDE plug to develop the classes and triggers. 
• Worked in setting up role hierarchy, permission sets, sharing rules, security controls and auto
response rules related to lead management. 
• Involved in querying Salesforce tables using SOQL and SOSL queries using Foce.com. 
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards
and scheduled Dashboard refresh. 
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data
consistency. 
• Created Custom objects, fields according to the requirements of business which are useful in the
validation of entitlements.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard
objects. 
• Interacted with testing and the development teams for the development and testing of the code. 

Tools/Technologies: Salesforce.com, Sales Cloud, Service Cloud, Visualforce pages, Force.com. Eclipse
IDE plug in, SOSL, SOQL, Dashboards, Data Loader, Custom Objects, Validation Rules, Agile and windows.

References: Will be provided upon request:

Education Details:
Year of
Program University passing
Bachelor’s in business administration Uka Tarsadia University ( India ) 2013
Northwestern Polytechnic University
Master’s in business administration (USA) 2017
Master’s in Science and Information Technology
Management Campbellsville University (USA) 2020