Name: Gulfaraz Syed

Email I’d: gulfaraz.syed1@gmail.com

Ph No: (346)-369-8733
Visa: Green Card
SUMMARY:

 Having Around 10 years of experience which involves configuration, customization, Deployment, and Integration
in Salesforce.com
 Experience in designing, developing, and implementing applications like Sales, Partner Portal and Service\
Support modules on the force.com platform
 Good Experience with Salesforce Lightning with Lightning Web Components (LWC).
 Experienced in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using Salesforce CRM
 Having Experience working in Financial Service Cloud, Sales Cloud, Service Cloud, and Customer portal using
Salesforce CRM.
 Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes,
Controllers, Triggers, Components, Tabs, Apex Web services, Custom Objects, Reports, Dashboards, Profiles,
Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
 Experience in developing Apex Classes, Apex Triggers, Pro SOAP\REST-based SOAP\REST based Web
services.
 Extensive experience in implementing custom functionalities on the Salesforce.com platform using various
development technologies like Apex (Batch Programs, Schedulers, Triggers, Controllers), Visualforce, Lightning
Components, JavaScript, HTML, HTML5, and CSS.
 Designed and developed REST-based web services to integrate Salesforce with different external systems inbound
and outbound.
 Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce, Managing
and executing queries in SOSL/SOQL.
 Hands-on experience with declarative programming using Workflow rules, Process Builder and actions Field
update, Email alert and Create tasks.
 Involved in Developing Lightning pages using Aura, implemented lightning Controllers, and Components using
Lightning Design System (LDS) for Lightning Community builder.
 Good expertise in SOQL, HTML, HTML5, XML, JavaScript, Java and Rest web services.
 Worked on large Salesforce CRM implementations including – Improving Sales Processes, Partner Portal
Implementation, Orders and Discounts, Integration with legacy systems, Call center Implementation, etc.
 Worked on enhancements related to SOAP-based web services with Tibco.
 Expertise in building Visualforce Pages, Visualforce Custom Controllers, and Components, making a rich UI
using JavaScript, CSS, and jQuery.
 Experience with SFDC Service console, customer portal, case management, knowledge base, customer
communities, and service account management
 Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages,
and integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to
Salesforce.
 Hands-on experience in using the Aura framework and Salesforce Lightning Design System (SLDS).
 Worked on Force.com Sites, and Salesforce.com Communities with custom and standard visual force pages in
them.
 Worked with Apex Data Loader tool to migrate and update the data from external data base.
 Strong knowledge of CPQ like APTTUS, and CloudSense.
 Experienced in developing Web Applications using Java/ J2EE, Service Oriented Architecture, and Java Script
Frontend Technologies.
 Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead
Management, Account Management, and Case Management and worked on Sales cloud, Service cloud and
marketing cloud.
 Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases,
Leads, Reports, and Dashboards.
 Designed custom formula fields, field dependencies, validation rules, workflow rules, Process Builder, and
approval processes for automated alerts, field updates, and email generation as per application requirements
 Experience with customization of Salesforce Communities and STEELBRICK
 Configured security and sharing rules at an object, field, and record levels for different users at different levels of
the organization
 Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming
language.
 Customized page layouts, search layouts, custom links, related lists, and other components on a record detail and
edit pages as per the business needs.
 Experience in large data migrations using SF Data Loader and Export\Import salesforce utilities.
 Worked on several deployments using Eclipse IDE, Mavens Mate, Ant Tool, and change sets and made every
deployment successful.
 Worked on Salesforce.com Lightening based development enhancements.
 Extensive knowledge about working processes such as time management and process optimizations
 Excellent interpersonal communication, problem-solving skills, and Business analytical skills.
 Great Team Player and works effectively as an individual.

Technical Skills:

Elements Particulars
Primary Skills Salesforce CRM, Lightning Experience and Lightning Aura components, Lighting Web
Components, Force.com includes Apex (Apex Classes, Apex Triggers, Test Classes,
Batch Apex), Visual force (Pages, Components & Controllers), Web services (SOAP &
REST API), Validation Rules, Workflows, Process builders, Flows, Reports &
Dashboards, Custom Objects, Force.com, SOQL, Data loader
Business Process Sales Cloud, Service Cloud, and Community Cloud
Operating Systems Windows
Languages Apex, Visualforce, Salesforce Lightning Components / LWC.
Development Tools VS Code, Eclipse, Force.Com, visual studio
CRM tools Salesforce
Middleware Informatica, Cast-Iron
Data loading Tools Data loader, Workbench
Web Technologies & Scripts HTML, HTML5, CSS3, Ajax, JavaScript, jQuery
Database Connectivity Facets
Databases SQL Server
Deployment and Configuration GIT, SVN, TFS, JIRA, Confluence, Fisheye, Jenkins, Rally, Workbench, and source tree
Tools
Domain Knowledge Energy, Oil and Gas, Financial and Telecom
Testing Tools HP ALM, JIRA
Documentation MS Excel, MS PowerPoint, MS Word
Configuration Management Security, Profile, and User Management
Client / Server Technologies Salesforce Cloud and Microsoft Technologies
Foreign Language known English

Professional Experience:
Client: GM Financial, Fort Worth, TX Dec 2020
– Till Date
Role: Sr. Salesforce Developer /Admin
Responsibilities:
 Developed multiple lightning record pages, App pages, home pages, and lightning Applications using Lightning
App Builder and activated different record types and profiles per business needs.
 Lead a team of 6 developers, provide guidance to the team and involved in designing phase.
 Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities,
Cases, Activities, Dashboards and Reports.
 Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional
needs in the application.
 Deployed to SIT, UAT sandboxes and Production using Change Sets.
 Worked on Sales Force Communities and Customer Portals.
 Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and
Controller to provide functionality to the visual pages.
 Experience in development in Lightning Design System (LDS) and Lightning Components Development.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
 Created workflow rules and defined related tasks, email alerts, and field updates.
 Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to
the custom objects.
 Designed and configured complex journeys using activities within the Journey Builder and launched in the pro-
duction after thorough testing.
 Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and
lookup fields.
 Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a
record detail and edit pages.
 APTTUS & Cloud Sense - Administration & Customization - eSales site development, CPQ & CLM configura-
tion.
 Expert in developing web applications on Salesforce Commerce Cloud (formerly Demandware) and Cloudcraze
B2B Commerce applications.
 Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email
Studio and Automation Studio. Developed and deployed A/B testing strategies to roll out the control version to be
used in the final email campaign.
 All aspects of Salesforce Application development including Demandware, CloudCraze, Salesforce Commerce
Cloud, Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud and
Salesforce Community Cloud.
 Experience in developing backend systems integrating with Salesforce Commerce Cloud and optimizing them for
top performance.
 Created various Customized Visualforce pages for various business units including a page for company purposes
showing a quick tax estimate.
 Designed and implemented Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Sales-
force Community Cloud and Salesforce Commerce Cloud application including external integrations.
 Configures application functionality, using rapid implementation for the financial.
 Develops Test scripts for all the financial modules the GL/COA, AP, AR, FA, CM, Collections
 Worked on Financial Service Cloud to develop the Application.
 Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to imple-
ment business logic.
 Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Imple-
mentation, Orders and Discounts, Integration and legacy systems etc.
 Salesforce Steel brick CPQ, Salesforce Admin, Sales Cloud, Salesforce Velocity, and also a Trailhead Ranger.
 Designed and Developed Velocity CPQ for a couple of telecom clients.
 Created workflow rules and defined related tasks, email alerts, and field updates.
 Created templates, approval processes, and approval page layouts and defined approval actions on them to auto -
mate the processes.
 Worked on Dell Boomi Integration Processes, Web Services, Connectors, Mappings, Functions, and Error Mes -
saging, and Monitored & Maintained Integration Processes with Dashboards & managed Processes using Process
Reporting & Process Log.
 Good hands-on design, development, deployment, and management of multiple integration processes created on
Dell Boomi, a detailed configuration of Dell Boomi Atom Clouds, local Atoms, and Molecules enabling integra-
tion landscapes for the proposed architecture for integration processes.
 Strong experience in Integrating multiple SaaS platforms like Salesforce, SAP Success Factors, Database, etc.
 Expertise on Dell Boomi connectors called Disk, FTP, Mail, Database, Salesforce, Web services listener, HTTP
client, and Web.
 Worked closely with the sales team and business analysts and performed a detailed analysis of business and user
requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
 Developed custom Business logic using Apex Classes, Visual force pages, and Lightning components. Used
Visual force components like Page Block, Command Buttons, Action support, and Action Function.
 Involved in coding using Java Servlets, and created web pages using JSPs for generating pages dynamically.
 Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases
Tab.
 Analyses financial information to provide recommendations about the efficient use of resources and procedures
and to solve business and financial problems.
 Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
 Made use of Aura attributes and Aura Handlers for enabling Aura Framework events to focus on Logic
and Interactions in Lightning applications
 Successful implementation of Application Submission (POC) through AWS using Java.
 Performed the detailed analysis of functional and technical requirements; designed and deployed the custom ob -
jects; identified the lookup and master-detail relationships; and created the junction objects.
 Worked on setting up continuous integration (CI/CD) for the deployment of builds to various sandboxes & pro -
duction organizations using Jenkins, Force.com Migration Tool, and SVN Repository;
 Demonstrated ability to translate customer requirements into specifications.
 Worked on Heroku connect to build apps. Used Heroku processes for deploying.
 Wrote java code to retrieve data from daily public extracts into the Heroku database
 Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and
transparent.
 Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom con-
sole components, highlight panel and interaction log.
 Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the applica-
tion.
 Created Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component
features.
 Worked on Developing Apex Trigger Framework.
 Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to
the custom objects.
 LWC Events built on DOM Events, a collection of APIs and objects available in the browser.
 Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a
record detail and edit pages.
 Basic enhancements in the existing LWC components.
 Worked on multiple lightning Web Components and allowed the LWC to manipulate the DOM instead of
JavaScript.
 Worked on CPQ implementation decisions using Salesforce CPQ or Velocity.
 Developed dynamic Salesforce.com Visualforce pages, and components, using Apex page functions and actions,
designing them using HTML, HTML5, JSON, CSS, jQuery, ExtJS, and JavaScript.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
 Used field-level security along with page layouts to manage access to certain fields.
 Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to imple-
ment business logic.
 Developed Lightning Flows.
 Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
 Created templates, approval processes, and approval page layouts and defined approval actions on them to auto -
mate the processes.
 Created Custom Objects and fields for transactional and contractual information.
 Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automat-
ing business logic
Environment: Lightning Components, LWC, Apex Language, Data Loader, Experience Builder, Triggers, Test
Methods, Debugging, Web Services, Heroku Connect, JavaScript Remoting, Remote object, Angular JS, Escalation
Rules, Assignment Rules, Record Types, Service Cloud, CRM.

Client: Deloitte, Mechanicsburg, PA Mar 2018 –

Nov 2020
Role: Sr. Salesforce Developer
Responsibilities:

 Involved in Salesforce.com Application Setup activities and customized the apps to match the organization’s func-
tional needs.
 Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
 Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also
various Schedule, Batch, and Future based Apex classes to implement the custom functionality. Developed
triggers that added automatic templates to fire to the respective users.
 Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings,
formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL
Queries.
 Implemented SFCC platform technology and API to manipulate data, integrating with external services, creating
jobs for processing data as well as developing in commerce cloud Storefront Reference Architecture (SFRA), isml
templates and working with JavaScript, HTML and CSS on the front end.
 Setup integration with Dell Boomi for some of the Data loads that occur daily and for Notification purposes.
 Created many Lightning Components and server-side controllers to meet business requirements. Experienced in
migrating the standard and custom objects in standard experience to lightning experience.
 Implemented java code in AWS using Apache CXF Web services framework and Java API for XML Web
Services (JAX-WS) for soap.
 Worked extensively in Demandware, Cloud Craze, MuleSoft, Dell Boomi, and on various SFDC standard objects
Accounts,
 Designed and configured journeys using activities within the Journey Builder and launched in the production after
thorough testing.
 Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked
on salesforce to salesforce.
 Having Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call
center, Analytics Cloud, Salesforce1, Chatter, ServiceMax, APTTUS, Cloud Sense, DocuSign, and other App-
exchange applications. Experienced working with various App exchange products or CPQ products like
Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, and APTUS.
 Rolled-out initial designs and roadmap for various APTTUS and Cloud Sense CPQ enablements.
 Worked on JBoss and Tomcat, Application Servers, Java Virtual Machines (JVM), Java Garbage Collector (GC),
and analyzing heap and thread dumps.
 Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder,
Email Studio and Automation Studio.
 Having experience with Heroku Connect to sync Salesforce data.
 Exposure to callouts from salesforce to call external processes on Heroku.
 Coding using the Salesforce APIs
 Ensure financial records are maintained in compliance with accepted GAAP & Internal policies and procedures.
 Ensure all financial reporting deadlines are met.
 Lightning Conversion and Component Development, Web Services and API integrations, Content Management,
Chatter/Social Enterprise, HTML, JSON, HTML5 CSS, JavaScript, jQuery, Angular JS, AJAX, and Aura
frameworks.
 Created custom objects, Visual Force pages, triggers, and validation rules to help track internal help desk cases,
and customize campaign budgeting and lead qualification.
 Configured/build new and enhanced functionality in the Salesforce.com platform using declarative and/or
programmatic solutions.
 Enhanced in Communities by adding new fields, and field sets using Salesforce lightning.
 Responsible for working with the developer’s team to create Visual force pages, Apex code, Flow, and Lightning
development.
 Developed Apex Triggers, Apex Classes, and Test Methods
 Integrated customer communication (Email & Messages) through Marketing cloud journeys.
 Gathered and managed requirements for data migration via Salesforce.com data Loader and data integration via
Informatica Power Exchange.
 Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on
record pages.
 Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, calcula -
tor plugins, system and user discounts, and filter rule.
 Integration marketing cloud REST services for Opt-In and Opt-out settings maintained in the Marketing cloud as
it is our central means for communications to customers.
 Worked with various Salesforce.com standard objects like Users, Contacts, Reports, and Dashboards.
 Created Apex methods for the Lightning controller to perform DML operations.
 Developed and configured various Custom Reports and Report Folders for different user profiles based on the
need of the organization.
 Created Change sets and Click Deploy tool to deploy all the configuration /Code to Production.
 Implemented communities and built external pages.
 Involved in Business Requirement meetings like gathering information for the IT team and also analyzing the in-
formation provided by Business users.
 Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, and Sales Cloud.
 Developing visual force pages, Apex class, and triggers to support the business process.
 Involved in the creation and maintenance of custom objects, tabs, fields, Record types, and page layouts as per
business requirements.
 Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a
record detail and edit pages.
 Experience in building reusable UI components and pages with Lightning component framework.
 Automate processes and develop programs for departments within the company using Visual Studio, SQL, and
Apex.
 Code Coverage to make sure all or maximum apex code covered in servicemax application functionality.
 Dataloader for uploading master data on Servicemax
 Involved in Supporting Servicemax applications in Americas time zone, primarily Pacific Time zone after Confi-
dential Go Live.
 Implemented picklists, dependent pick lists, and validation formula fields to the custom objects.
 Experience in Force.com site development using Visual force, jQuery, custom labels, Ajax toolkit, and CSS.
 Created User Interfaces in Lightning using Aura components to enter case details and submit them to Salesforce
 Worked with Salesforce.com Reports, and Dashboards and deployed several Reports using the Salesforce.com
platform.
 Experience with Apex Soap API, Apex Rest API, and Bulk API, building classes for synchronous/asynchronous
integrations.
 Involved in the customization of various Visual Force Pages for Salesforce users as per requirements.
 Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end
users, which help in sales enhancements.
 Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales
performance and lead generation statistics.
 Perform detailed analysis of business and technical requirements and developed the Apex classes using other
Platform based technologies like Visual Force, and Force.com IDE.
 Developed triggers to support business processes and Custom Buttons.
 Worked in an Agile environment, solving issues within deadlines.
 Hands-on experience in the Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build
configuration, automation & smoke test processes, managing, configuring, and maintaining source control man-
agement systems.
Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Experience Builder, Reports &
Dashboards, SOQL, SOSL, Sandbox, Triggers, Aura, Communities, Eclipse IDE Plug-in, SalesForce.com,
Lightening, Jitter bit, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Client: Werner Enterprises, Omaha, NE Jul 2015 –

Feb 2018
Sr. Salesforce Developer
Responsibilities:
 Participated in identifying, understanding, and documenting business requirements, keeping in mind the need for
the application based on the project scope and SDLC methodology.
 Worked on various salesforce.com standard objects like Accounts, Contacts, and Leads. Designed, Implemented,
and deployed the Custom objects, Page layouts, Custom tabs, and Components.
 Developed visual Force pages with JavaScript and Apex classes.
 Implemented Security and Sharing rules at object, field, and record levels for different users at different levels of
the organization.
 Also implemented Salesforce B2B (Cloudcraze) interfaces integrated with external applications.
 Analyzed business processes regarding SFDC, and suggested integration methodology integrate @Par modules.
Helped design new functionality for SFA modules.
 Designed front end using visual force components, HTML, CSS styles, and java scripts
 Worked on Data integrations using Informatica Cloud to load the data from Internal Oracle Database to Sales-
force.com.
 Worked on developing various lightning components, events, and lightning applications.
 Perform detailed analysis of business and technical requirements and developed the Apex classes using other
Platform based technologies like Visual Force, and Force.com IDE.
 Created various Profiles and configured the Permissions based on the organizational hierarchy.
 Created Workflow rules and defined related tasks, Time triggered tasks, Email Alerts, and Filed updates to imple-
ment business logic.
 Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
 Developed Visual force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom, and extension),
schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder
for development.
 Implemented site using site force, HTML/JavaScript in salesforce for a multinational firm
 Experience with Continuous Integration (CI/CD) tools Jenkins.
 Created multiple Lightning Components, and added CSS and Design Parameters that make the Lightning compo-
nent look and feel better.
 Designed and implemented Salesforce.com integration with external applications and systems
 Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using a Data Migration tool
called Data Loader. Used field-level security along with page layouts in Lightning to manage access to certain
fields.
 Developed Apex Triggers to perform operations on standard and custom objects in Salesforce.
 Created various Reports and Dashboards to assist managers in better utilizing Salesforce as a sales tool and
configured various Reports for different users based on the needs of the organization.
 Worked on datastore using Java Data Objects and Java Persistent API
 Closely worked with DevOps teams in setting up GIT Repositories, and CI/ CD for Salesforce deployment using
SFDX commands.
 Created a customer community with lightning components for the application and used triggers and apex to meet
business needs.
 Performed unit testing, integration testing, bulk testing, staging, and User Acceptance Test in full copy Sandbox.
 Integrated the application with in-house legacy systems using REST API Web services.
 Working on Force.com for Amazon Web Services (AWS).
 Written Apex Test classes to Unit test Apex classes before moving to Production.
 Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components
to the production environment.
 Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the
database.
 Implemented JIRA plugin using Java that automatically files a bug in the JIRA dashboard whenever build failure
occurs in the cruise control
 Created user interface consistent with the Salesforce lightning principles, and design languages which include the
resources of Lightning design systems.
 Used various Lightning UI Components to build modern web applications with reusable UI components.
 Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
 Experienced in Identity Management features like single sign-on with SAML on Force.com.
 Involved in continuous integration in Salesforce using Jenkins and GitHub.
 Involved in setting up lead management, case management to web-to-lead, Web-to case, and Email-to-case.
Environment: Salesforce platform, Service Cloud, Apex, Visual Force Pages, Component & Controllers, Data
Loader, HTML, Security Controls, Salesforce1, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe
Blocker, and Market.
Client: WM, Houston, TX Aug 2012 –
May 2015
Role: Salesforce Developer
Responsibilities:
 Worked on Salesforce.com sales and service cloud implementation on business process delivery framework con-
sisting of B2B, B2C Salesforce.com, and Selects platform.
 Working Experience on a Salesforce Org having 3000+ users and campaign managers from 5 different regions
US, Canada, EMEA, JAPA, and LAC.
 Technical Lead- Onsite, a key member of MDT-AGILE SCRUM Development Team.
 All aspects of Salesforce Application development including Demandware, CloudCraze, Salesforce Commerce
Cloud, Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud and
Salesforce Community Cloud.
 Experienced in the mapping of business requirements into various Salesforce modules through configuration and
customization. Played the role of Salesforce.com Developer.
 Designed, Implemented, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-
Response Rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application
 Experience in working with client-specific solutions like Salesforce.com Sandbox deployments, Force.com IDE,
Eclipse IDE, SOQL, SOSL, and various production environments
 Created User Roles based on Organization role hierarchy, Profiles, and Permission sets and implemented Record-
Level and Field-Level security and configured the sharing settings for the B2B, B2C Salesforce.com platform.
 Extensively used SOQL & SOSL for data manipulation language (DML) for applications using platform database
objects (standard and custom).
 Developed Issue Tracking capability using the Support Request custom feature for business users to log the plat-
form-level production issues for root cause analysis.
 Experience in deploying components through Eclipse and Inbound/Outbound Change Set.
 Developed Apex Trigger to enable proper routing of cases to the case team members by case management auto -
mation.
 Provided post-implementation support to assist end users in creating reports, dashboards, and certain Administra -
tion tasks creating and maintaining user profiles and privileges.
 Developed email-to-case functionality to efficiently resolve customer inquiries via email and capture email in -
quiries for the issue tracking mechanism.
 Developed various Custom Reports, Dashboards and deployed them for different business user levels. Provided
training to internal business users to use applications and develop their custom reports and dashboards.
 Implemented the requirements on Salesforce.com using Eclipse Force.com IDE.
 Used the sandbox for development, testing, and code migration to Production.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals,
Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse

Education: Bachelor in Computer Science Engineering, University of Karachi, Pakistan 2000