jash@agaptech.

com

469-795-7686

Nagendra

Professional Summary:

 8+ years of IT experience of which, 6 years of experience in Salesforce.com CRM platform using

Visualforce, Apex classes with substantial experience in Salesforce.com administration,
operational analytics, and quality assurance with emphasis on process improvement. Experience
in scope, design, testing, training, deployment and follow up on a multitude of strategic projects
within Salesforce.com as the Salesforce.com Developer and administrator.
 Designing of custom Objects, custom fields, Role based Page layouts, custom Tabs, custom
Reports, Report folders, Report extractions to various formats, design of Visual Force Pages,
Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as
per the client and application requirements.
 Work experience in Custom Integration of Outbound Messages, Work FlowApprovals, Reports,
Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data
loading.
 Implemented Security and Sharing Rules at Object, Field and Record levels, custom Roles, Roles
Hierarchy and Permission Sets.
 Worked with Lightning Connect for pulling data real-time.

 Having knowledge on OMNI channel

 Created Summary Reports, Matrix Reports, Pie Charts, and Dashboards to assist the business
team.
 Worked on Marketing Could.
 Having Experience inMarketing Cloud platform to build multi-channel marketing journeys
(including email, print, phone)
 Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
 Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API's
in Salesforce
 Experience in administering integrating additional cloud applications using Jitterbit
 Worked on data migration tools, workflow & approvals, custom reports, dashboards, custom
pages (component & controllers), custom objects & tabs, page layouts, and ETL Tools like
Jitterbit and InformaticaCloud
 Expertise in developing Web Services using WSDL, SOAP and REST API's
 Responsible to set up meetings with clients to get business requirements.
 Worked on APTTUS
  Installed Apps from AppExchange, Configured and maintained user Security Permissions in
compliance with organizational needs.
 Having knowledge of Community Development.
 Having knowledge on LWC
 Support and training new end users and business users of the salesforce.com application.
 Having Knowledge on SOQL, Web Services.
 Having Knowledge on APEX and Visualforce pages
 Experience in analyzing the business requirements to design onsalesforce.com platform by
designing the required entities like custom objects, creating the relationships/ junction objects
like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces,
Workflows & Workflow rules, triggers, Email alerts and business logic.
 Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data
quality and integrity.
 Having knowledge in gathering documents and requirements.
 Worked on SF1 Application.
 Proficiency in Object Oriented Languages like C++, Java, and Servlets and other Java
technologies and Familiar with AJAX and JQuery.
 Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
 Excellent communication and inter-personal skill, accustomed to working in both large and small
team environments.
 Implemented and delivered projects under Agile Development Environment and Test-Driven
Environments with large and small Team Project.

Technical Skill set:

Force.com Force.com Eclipse IDE, Apex Data Loader, Force.com ApexExplorer, Force.com
Tools Migration Tool, Force.com Excel Connectorand AJAX Toolkit

Integration Workflows and Approvals, Custom objects, custom Labels andtabs, Dashboards,
Tools Roles, Security, Field updates, Reports,AppExchange Package & Custom
Application and Sandbox anddata loading

Languages Apex, C, Java

Web HTML, XHTML, CSS, XML, Java script
Technologies

Database Oracle, SQL Server and MYSQL

Application Eclipse 3.4, Force.com IDE, MS Office, Data Loader,Apex Explorer
Tools

IDE and Eclipse, My Eclipse and Force.com Eclipse IDE

Editors

Office Tools Microsoft Project, MS Visual Source Safe, MS Visio, MSOffice

Platforms Windows NT /2000 /XP Pro / Vista /2003 /2008, UNIX/Linux
Education:
Master- 3.24 GPA - 'Software Engineering' International Technological University, San Jose, California
Bachelor - 70% - 'Computer Science of Engineering' JBIET College, HYD, INDIA.

Certification:

Salesforce Administration
Salesforce Platform Developer 1
Salesforce Platform Developer 2
Salesforce Service Cloud

Client: Salesforce.com(Oloop Technologies )

Location: Remote
Role: Lead Salesforce Developer
Period: Nov 2021 - Present

Responsibilities:

 Worked on Securities such as profile, OWD, Sharing rules, Permissions set.

 Expertise in Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force
pages with custom controllers and controller extensions to build custom user interfaces for
mobile and web apps
 Working on Service Cloud, Sales cloud, Chatter & App - exchange applications.
 Worked on integrating external web systems with salesforce using REST API and SOAP API web
services
 Worked Case management POC’s
 Worked on Knowledge articles.
 Responsible Data Migration and Deployed changes to one sandbox to another, and productions
on release time.
 Worked on Code optimization project.
 Worked on Securities such as profile, OWD, Sharing rules, Permissions set.
 Working on Lightning components and Apex classes to build custom pages.
 Working on Custom objects and Account object.
 Worked on Code optimization project.
 Worked on Apex classes, visualforce pages.
 Worked on converting classing to Lightning pages.
 Worked on Flows, triggers.

Client: TCS(Western Union),

Location: Remote
Role: Sr Salesforce Developer
Period: Aug 2021 – Nov 2021

Responsibilities:

 Expertise in Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force
pages with custom controllers and controller extensions to build custom user interfaces for
 mobile and web apps
 Working on Service Cloud, Sales cloud, Chatter & App - exchange applications.
 Worked on integrating external web systems with salesforce using REST API and SOAP API web
services
 Responsible Data Migration and Deployed changes to one sandbox to another, and productions
on release time.

 Worked on Integration, connected with agora and Sap systems
 Used REST API’s for integrations.
 Worked on Postman to Integration validations.
 Have experience on creating permission sets, sharing rule.

Client: C2FO,
Location: leawood, Kansas
Role: Salesforce Team Lead
Period: July 2019 – Aug 2021

Responsibilities:

 Creating Salesforce Apps for individual business requirement.

 Worked on lightning components, lightning events
 Worked on creating HBRD to BRD and created tickets for team.
 Created salesforce lightning Process Builders.
 Working on Agile methodology projects.
 Worked on Devops Teams CI/CD.
 Worked on Securities such as profile, OWD, Sharing rules, Permissions set.
 Led the couple of projects and helped team to deliver on time,
 Worked on LWC for creating custom lighting pages
 Maintained deployment processes for Dev, stage,Prod Orgs.
 Have experience on creating permission sets, sharing rule.
 Used custom labels to reduce code updating often\
 Expertise in Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force
pages with custom controllers and controller extensions to build custom user interfaces for
mobile and web apps
 Working on Service Cloud, Sales cloud, Chatter & App - exchange applications.
 Worked on integrating external web systems with salesforce using REST API and SOAP API web
services
 Worked on Omni channel,
 Assigned Case tickets to Sales agent using Omni channel.
 Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
Updated the APEX Controller and Helper functions regularly making the Component Context
Aware as per business requirement
 Worked on application packages, and configured.
 Created customer community and created user for customer portals

Client: USAA,(Through TCS)

Location: Plano, Texas
Role: Salesforce Team Lead/Dev
Period: July 2019 – Nov 2019

Responsibilities:

 Creating Salesforce Apps for individual business requirement.

 Worked on lightning components, lightning events
 Created a Custom objects, and created lightning events.
 Created salesforce lightning Process Builders.
 Lead Offshore team, conducting Daily standup meetings
 Assigning work to offshore
 Working on Agile methodology projects.
 Worked on Devops Teams CI/CD.
 Worked on Dashboards and reports using Einstein Analytics
 Created reports for external object and internal standard object using Einstein Analytics
 Worked on Securities such as profile, OWD, Sharing rules, Permissions set.
 Created on Custom objects, and created custom settings,
 Worked on Visualforce Pages.
 Working on Kibana, Talon application
 Expertise in Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force
pages with custom controllers and controller extensions to build custom user interfaces for
mobile and web apps
 Working on Service Cloud, Sales cloud, Chatter & App - exchange applications.
 Worked on integrating external web systems with salesforce using REST API and SOAP API web
services
 Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
Updated the APEX Controller and Helper functions regularly making the Component Context
Aware as per business requirement

Client: SGWS,
Location: Miami, Florida
Role: Salesforce Developer/Admin
Period: Nov 2018 – July 19

Responsibilities:

 Worked on Salesforce Marketing could, connecting application to salesforce application.

 Responsible for delivering the project in a time given to maintain hours allocated by clients.
 Responsibility on taking release, using change set, flowsum (SF AppExchange).
 Responsible Data Migration and Deployed changes to one sandbox to another, and productions
on release time.
 Maintained Monthly release, weekly release.
 Worked on Visual force pages to create new pages as per business requirements.
 Used HTML5, CSS styles and tag to give impartments to pages created.
 Created profiled and implemented Object and field level security to hide critical information on
the profile.
  Created Process Builders
 Worked on Securities such as profile, OWD, Sharing rules, Permissions set.
 Created on Custom objects, and created custom settings,
 Worked on Visualforce Pages.
 Worked on lightning components
 Running Test Classes and batch Jobs
 Worked on Automating journeys for the entire customer experience using Salesforce Marketing
cloud.
 Provided SSO login to customer portal users
 Created customer portals using standard and custom
 Having Knowledge on SOQL, Web Services.
 Having Knowledge on APEX and Visualforce pages
 Worked on service and Sales could - Account, Opportunities, Contact, Cases, and Campaigns.
 Created New app for business
 Creating Dashboards and reports, queried data using Developer console and Reports
 Having knowledge on case management and SFDC Console.
 Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
 Having Knowledge of Entitlement and customer data.

Client: CVS,
Location: Lincoln, Rhode Island
Role: Salesforce Admin/Dev Lead
Period: Aug 2017 – Nov 2018

Responsibilities:

 Having Experienced on gathering requirements, and creating BRDS

 Responsible to set up meetings with clients to get business requirements.
 Took Responsibilities to TrainSales People
 Worked on Testing tools, HP QC ALM.
 Created defects on ALM (Application Lifecycle Management.
 Worked on Salesforce Marketing could, connecting application to salesforce application.
 Responsible for delivering the project in a time given to maintain hours allocated by clients.
 Responsibility on taking release, using change set, flowsum (SF AppExchange).
 Responsible Data Migration and Deployed changes to one sandbox to another, and productions
on release time.
 Maintained Monthly release, weekly release.
 Worked on Visual force pages to create new pages as per business requirements.
 Used HTML5, CSS styles and tag to give impartments to pages created.
 Created profiled and implemented Object and field level security to hide critical information on
the profile.
 Worked on APTTUS
 Worked on APTTUS Excel, Word documents for load data and authentication, purpose.
 Worked on Marketing Could.
 Integrated the API and Web Services for extracting the data from external systems to display in
the pages of Salesforce.com using the SOAP and REST services
  Worked on Connecting Service Could to Marketing Could.
 Created Lead creations using Marketing could.
 Worked on Securities such as profile, OWD, Sharingrules, Permissionsset.
 Created on Custom objects, and created custom settings,
 Worked on Visualforce Pages.
 Running Test Classes and batch Jobs
 Having Knowledge on SOQL, Web Services.
 Worked on service and Sales could - Account, Opportunities, Contact, Cases and Campaigns.
 Created New app for business
 Creating Dashboards and reports, queried data using Developer console and Reports

Project Summary:

Client: IDEXX Labs,

Location: Westbrook, Maine
Role: Salesforce consultant
Period: May 2016 –July2017

Responsibilities:

 Responsible to maintain the team, and suggesting them in technical aspects.

 Responsible to maintain a project as a Scrum Master.
 Responsible to interact with clients and assigning work to the offshore team.
 Having Experienced on gathering requirements, and creating BRDS
 Responsible to set up meetings with clients to get business requirements.
 Took Responsibilities to TrainSales People.
 Responsible for delivering the project in a time given to maintain hours allocated by clients.
 Responsibility on taking release, using change set, flowsum (SF AppExchange).
 Maintained Monthly release, weekly release.
 Worked on Visual force pages to create new pages as per business requirements.
 Used HTML5, CSS styles and tag to give improvements to pages created.
 Created profiled and implemented Object and field level security to hide critical information on
the profile.
 Coordinated with the sales team to do configurations on ApttusCPQ.
 Having knowledge on case management and SFDC Console.
 Having Knowledge on Entitlement and customer data.
 Created on Custom objects, and created custom settings,
 Worked on Visualforce Pages,
 Running Test Classes and batch Jobs
 Worked on service and Sales could - Account, Opportunities, Contact, Cases and Campaigns.
 Created New app for business
Client - Live Oak Bank (Nov 2015 – May 2016)
Location- Wilmington, NC
Role- Salesforce Administrator

Responsibilities:

 Helped to create new Salesforce applications for a variety of sales projects

 Responsibility on taking release, using change set
 Assisted the administrator in troubleshooting and solving problems.
 Responsible to maintain the team, and suggesting them in technical aspects.
 Responsible to maintain a project as a Scrum Master.
 Responsible to interact with clients and assigning work to offshore team.
 Having Experienced on gathering requirements, and creating BRDS
 Responsible to set up meetings with clients to get business requirements.
 Took Responsibilities to TrainSales People.
 Responsible for delivering project in a time given to maintain hours allocated by clients.
 Responsibility on taking release, using change set, flowsum (SF AppExchange).

 Responsible to maintain the team, and suggesting them in technical aspects.
 Responsible to interact with clients and assigning work to offshore team.
 Having Experienced on gathering requirements, and creating BRDS
 Responsible to set up meetings with clients to get business requirements.
 Took Responsibilities to TrainSales People.
 Developed reports, dashboards, and processes to continuously monitor data quality and
integrity
 Onsite point of contact for salesforce for the inside sales team
 Managed ongoing support request and administrative needs of users
 Configuration and administration of Salesforce.com enterprise editions
 Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups,
accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout
customization to support vital business functions.
 Created training materials based on business requirements.
 Manage support tickets and enhancements with AppExchange partners such as Flowsum
andProdlymover and Map Anything

Client: First Data Hagerstown, MD

Role: Salesforce Consultant
Period: Aug 2014 – Oct 2015

Responsibilities:

 Developed various Custom Objects, Tabs, Components and Visualforce Pages.

 Worked on customer portal security settings for limited visibility.
 Developed and configured various Custom Reports and Report Folders for different user profiles
based on the need in the organization.
 Worked with Lightning Connect for Salesforce Apps to access external data.
 Worked with Multi-Currency, Multilanguage, and Product & Price book set-ups.
  Created page layouts and record types.
 Worked on Jitterbit Application for integration and migration
 Responsible to set up meetings with clients to get business requirements.
 Took Responsibilities to TrainSales People.
 Responsible for delivering project in a time given to maintain hours allocated by clients.
 Responsibility on taking release, using change set, flowsum (SF AppExchange).
 Maintained Monthly release, weekly release.
 Worked on Visual force pages to create new pages as per business requirements.
 Created users, roles, public groups and implemented role hierarchies, sharing rules and record
level permissions to provide shared access among different users
 Developed complex functionalities using APEX, VF and JavaScript where appropriate.
 Used Data loader to make bulk upload of client data.
 Defined lookup and master- detail relationships on the objects and created junction objects to
establish connectivity among objects.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
 Interacted with the Salesforce.com premium tech support team on a regular basis.
 Created profiles and implemented Object and field level security to hide critical information on
the pro-file users.
 Built custom buttons to send emails on demand.
 Configuring Email-2-Case customizing the service cloud for various business support groups.

Environment:
Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects,
Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full
sandbox) Eclipse IDE Plug-in, Windows XP.

Client: Kotak Mahindra, India

Role: SQL Admin
Period: Apr 2012 – Nov 2013
Kotak Mahindra is one of India's leading financial organizations, offering a wide range of financial services
from commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking and
the financial needs of individuals and corporate.
Responsibilities:

 Resolved database space issues by sizing Table spaces, data files, and log files in Oracle.
 Preparing database schema, data insertions and retrievals, procedures, triggers, scripts and
queries with abilities to prioritize and operate proactively.
 Involved in loading sample data, generating development setup and preparing documentation
with data accuracy to provide as and when required.
 Create or propose technical solutions when faced with a new complex systems design or process
issue, where little or no precedent exists.
 Drive documentation for processes and improvements to streamline and optimize work
performed
 Involved in database schema creations and data insertions and retrievals
 Wrote procedures, triggers, scripts, and queries & Loading sample data.
 Created DEV setup and involved in documentation & tested entire system and functionality.
Environment:
Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, MS-Excel, MS-
Project.