SUNDER SINGH

3389 Kentshire Cir

Aurora, IL - 60504
Cell Phone: +1 630-240-7880
Email: sanddysingh@gmail.com

SUMMARY:
 15 + years of experience in IT, Software Development, Solution Architect and Project
Management
 Salesforce Certified Administrator (ADM 201) and Advance Certified Administrator (ADM 211)
 Salesforce Certified Sales Cloud Consultant
 Apttus Certified CPQ Architect.
 Agile/Scum Certified.
 Extensive experience in managing Salesforce implementation/Administrator/Developer/Analyst
 Salesforce Implementation experience in Financial Wealth Management, Manufacturing
industries, Real Estate, Medical Device and Non-Profits.
 Managed projects from Cradle to Grave complete life cycle – Project Scoping, Project Pans,
Budget planning and forecast, resource and operational planning, Risk mitigation plan
 Propagating and recording client’s requirement, prepare SOW, project plan, effort estimation and
budget planning
 Extensive experience in business requirement gathering, Business process review, User Stories
Architecting solution, UAT, Training and implementation plan
 Discuss the KPIs of each project and define the milestones deliverables
 Conduct project reviews with all stakeholders. Communicate the project status, identify
challenges/roadblocks and resolve collaboratively
 Liaison with, and updates progress to project steering board/senior management
 Preparation of business documents, Effort Estimation & Project Scheduling
 Ensure all Team members are clear on the Project Inputs and concept required for customer
deliverables
 Act as single point of contact between customer’s engineer team and internal team
 Coordinate between customer team and offshore team
 Assist team members for technical clarifications
 Proven leadership skills. With innovative leadership approach managed big projects and
operation team globally.
 Strategic, big picture thinker with proven ability to provide innovative and multi-faceted
customer’s problems and challenges.
 Proven Techno commercial skills with experience in managing the technical team and project
deliverables within estimated budget.
TECHNICAL SKILLSET:

 Salesforce Technologies: Salesforce Classis and Salesforce Lightning - Sales Cloud, Service
Cloud, Financial Services Cloud,CPQ, Apttus, NPSP, Foce.com, Apex, Visualforce,
AppExchange, Data Loader. Sales force Data Migration Experience from other CRMs –
Microsoft Dynamics, Quick Base, Siebel,ACT, SAP and
 Salesforce Integration: Salesforce Integration Experience with 3rd Party Applications – Orion
Advisor, Map Anything, Easy Territory, Laser App, DocuSign, iRebel, TD Ameritrade, Xactly,
Adobe EchoSign, Payment Gateways – PayPal,Authorize.net, Sage Payment
Solution.BigCommerce,Magento, Shopify.
 Operating Systems: Windows, UNIX and Linux,Citrix, IBM Bluemix
 Tools: Rational Solution Architect, Jbuilder, Eclipse, FileZila,
 Databases: Salesforce/Force.com Data Models,SQL Server 7.0, SQL Server 2000
 Project Management Tools: Jira, SharePoint, TFS, Teamshare, MS Office

WORK EXPERIENCE:

METHODICA TECHNOLOGIES May 2017 to Till Date

Solution Architect/Salesforce Implementation Consultant/Administrator

 Salesforce Implementation experience in different industries – Financial Wealth Management

Manufacturing, Real Estate, Medical and Non-Profits.
 Working on Various Salesforce Implementation projects with Salesforce Classic and
Lightening platform.
 Managing Salesforce Implementation end to end – Project Management, Devise sales force
implementation roadmap and strategy for the organization Architect the solution, Business
process review, Customization and Development, UAT and Regression Testing.
 Extensive experience as Solution Architect in Salesforce platform implementation from
Discovery to Deployment.
 Business Analyst experience in business requirement gathering, Business process review, Writing
and grooming User Stories Architecting solution, UAT, Training and implementation plan
 Extensive experience in Sales Cloud implementation. Understand customer’s vision and pain
points and propose implementation strategy and plan.
 Extensive experience on Service Cloud Implementation and Field Service Lightening (FSL)
integration with Salesforce.
 Hands on experience with SFDC (Salesforce Development Cycle) with Sandbox, production
environment. Manage the change release thru Change sets
 Expertise in data migration from Legacy CRM to Salesforce. Have migrated data from
Microsoft Dynamics, Quick base, ACT, SAP, Siebel and other CRMs
 Extensive experience in Salesforce Integration with AppExchange
 Extensive experience with Apttus CPQ implementation, Quote to Cash, Contract Life Cycle
Management, Revenue Management.
 Integration experience with Salesforce,Apttus CPQ,Xactly,Adobe Ecosign, Jitterbit
 Working on Integration of Salesforce with Drawloop,Texty,Mapanything, Quip, DocuSign,
Payment gateways – Sage, Paypal,Authorized.net
 Extensive Salesforce integration experience with Ecommerce Platform – Bigcommerce, Magento,
Shopify and reporting tools.
 Extensive experience in programming using Salesforce SFDC, Force.com, Java, JavaScript, and
XML and developed many CRM solutions.
  Strong experience with configuration, customization, programming with APEX APIs, APEX
Triggers, and implementing new instances of Salesforce.com from scratch.
 Extensive knowledge of Visual Force, Salesforce configurations, Apex classes, APEX Web
services (SOAP and REST), API, Workflow Alerts and Actions, and Approval Workflow,
AppExchange deployment and Single Sign on.
 Extensive experience on User Adoption Strategy and training plan. Prepare training material and
documentation to conduct user group training and provide day to day support.

CARESOFT GLOBAL July 2010 to April 2017

Solution Architect/Administrator - Salesforce Implementation

JOB PROFILE:
 Managed multiple full (SDLC) life cycle implementations on Salesforce platform.
 Worked with the user group for requirement gathering throughout the view planning and
Architecting and Design the Software Architect document (SAD) based on the requirement
and implementation roadmap.
 Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns,
Reports, and Dashboards.
 Build the data migration strategy and support the migration data from old CRM tools to
Salesforce
 Used Informatica as ETL and ERP extract, sync, exchange and Cloud Data Integration.
 Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs
in the application.
 Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
 Hands on experience with Sales force Lightning Builder, Sales force Lightning components.
 Good experience on visual force UI using Lightning components. 
 Designed and developed Ticketing application to handle production support incidents and bugs.
 Used Mule Soft for integrating with salesforce helps to build some applications on CRM and ERP
platforms eForce.com Web Services API to connect your salesforce environment to Mule soft.
 Used sales cloud to Maintain Leads, contacts and opportunities. Used service cloud for
maintaining cases and customer support.
 Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective
and followed up on action items for continuous improvement
 Developed and assigned lot of Batch Jobs using objects for asynchronous actions.
 Developed triggers for complex workflow rules working around the governor limits.
 Extensive experience in the Heroku environment.
 Developed various Custom Objects, Tabs, Components and Visual Force Pages.
 Developed and configured various Custom Reports and Report Folders for different user
profiles based on the need in the organization.
 Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump
the data on regular basis for the sales performance and lead generation statistics.
 Involved in various activities of the project, like information gathering, analyzing the
information, documenting the functional and non-functional requirements.
 Created and deployed Several Reports using salesforce.com platform.
 Experience on Cloud Craze integration with Salesforce
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas,
reports and dashboards used SOQL and oracle SQL for Database.
 Used the sandbox for testing and migrated the code to the deployment instance after testing
worked in agile/scrum environment.
 Provided ongoing salesforce.com maintenance and administration services including periodic
data cleansing, custom objects, workflows.
  Interacted with the Salesforce.com premium tech support team on a regular basis.

IGNIS TECHNOLOGIES Oct 2007 to July 2010

JOB PROFILE
Responsible for E Commerce portal used for Aircraft part ordering and maintenance (MRO)
process. Worked as Solution Architect, Integration Architect, WebSphere Architect
 Involved in designing of Web Services and provided enhancement support for MRO portal
 Worked on high level solution and created Solution architecture of multiple project.
 Worked on Middleware technologies like IBM WebSphere, IBM ESB, MQ series and Message
Broker.
 Involved in designing of Web Services
 Worked as SOA Architect and Middleware Architect.
 Served as Senior IBM BPM Architect Administrator for BPM Project
 Reviewed processor value unit calculator for core processors for IBM BPM
 Involved in Installation and configuration of IBM WebSphere Business Monitor v8.0.1.2
 Implemented on table based cross cell configuration with Business Activity Monitoring BAM.
 Worked on Common Event Infrastructure CEI and Common Business Events CBE with BAM
 Worked on Business monitor model design with BAM.
 Done Business process automation with Process Portal and Process Admin.

APPLIED MATERIALS Mar 2006 to Oct 2007

JOB PROFILE

 As a Lead Engineer, I was responsible for managing the software development and testing team
for ETCH platform.
 Prepare project plan, estimation and resource plan.
 Participate in reviews with Program Managers and provide the project milestone status
 Manage the team and plan the resources required for the project
 System integration for HSTM (high speed transition module) project, Hardware Design and
software development support
 Work with System Engineers to finalize the software requirements and work on software
development.
 Work with software testing team to finalize the test cases and review the feedback/bugs and
incorporate the changes in the software
 Resolve the SPS, supplier problems relevant to electrical systems, Software and hardware issues
 Provide regular application support and admin support to Product Engineering Team.

INGERSOLL RAND June 2004 to Dec 2005

JOB PROFILE
 Acted as an Architect to Web commerce solution for Engineering Change Management and parts
catalogue management software.
 Responsible for requirement gatherings, Software Architect document, Prepare Software
Requirements.
 Involved in Project Estimate and Scope of work definition and project milestone delivery
planning
 Leading software development team and involved in resource planning
 Leading internal improvement programs in the WebSphere Commerce Practice with regards to
training, tools, and processes.
 Provide tactical, hands-on support to multiple client teams facing challenging technical issues.
MOTHERSON SUMI (Part of Sumitomo Group) April 2003 to May 2004
JOB PROFILE
 Worked as an Software Engineer to develop ERP system used for Engineering Bill Materials,
Process Sheet, Drawing release process and costing tool .
 Provide enhancement support to development team as per customer requirements
 Resolve technical queries and provide support to user group
 Act as an Admin for Engineering team to control the access as per defined matrix
 Manage ticking system and support for day to day request

EDUCATION/CERTIFICATES:

 Bachelor of Engineering in Electrical Engineering from YMCA institute of Engineering

 Certificate courses in Computer Science and Engineering from Illinois Institute of Technology
 Certificate courses in Software Engineering from Semizone/Stanford University
 Project Management Courses and Trainings.
 Agile/Scum Certified
 Salesforce Certified

LEGAL STATUS IN USA:

 Permanent Resident/Green Card Holder

 Eligible to work for any Employer in USA.