Nirosha Tumu

Email: niroshatumu@gmail.com
Mobile: +1(972)-809-0888

PROFESSIONAL SUMMARY:

● 8 Years of Informa-on Technology experience as a Cer-fied Salesforce Administrator, and developer

working with Sales Cloud and Service Cloud.
● Have applied skills in mul-ple industries such as Energy and U-li-es,Retail and HeathCare.
● Extensive experience in designing of Custom Objects, custom fields, look up, Master detail
rela-onships, Valida-on Rules, custom Tabs, Pick list, role based page layouts,Workflow Alerts and
Ac-ons, and Approval Processes, Custom Reports, report folders,Report extrac-ons to various
formats, design of Visual Force Pages, Dashboards, and Email genera-on according to applica-on
requirements in SFDC.
● Expert in implemen-ng Sales/Service Cloud and Custom Applica-on Development.
● Proficient in security and sharing rules at object, field, and record level for different users at
different levels of organiza-on.
● Configured Permission sets, Custom SeTngs.
● Ability to write complex SOQL, SOSL queries across mul-ple objects within the SFDC database.
● Good Experience in developing Lightning processes (Process Builder), complex mulJ-level
Approval Processes, Workflow Rules, email templates, Global AcJons, Quick AcJons, Lightening
Flows, ValidaJon Rules.
● Developed Apex Classes, Visual force pages and Apex Triggers for various func-onal needs in the
applica-on.
● Experience in installing Salesforce AppExchange Apps, configured and maintained user security
permissions in compliance with organiza-onal needs.
● Proficient using Work bench and Data Loader.
● Hands on experience in crea-ng and maintaining Customer Community.
● Knowledge crea-ng Lead/Case Queues, Lead/Case Assignment Rules, Case Escala-on Rules, Web-
to-Lead& Email-to-Case.
● Knowledge on Lightning Components and Lightning Web Components.
● Extensive experience in deployment using Change sets from the Sandbox to Produc-on.
● Experience of working in complete So\ware Development Life Cycle (SDLC) Requirement analysis,
Designing, Coding, Tes-ng and implementa-on.
● Experience in Test management tools like HP ALM and UFT.
● Excellent Leadership and Interpersonal skills, Team player with ability to work effec-vely with all
levels of organiza-on and individually as well.
● Well organized and very interested in learning new technologies.

CERTIFICATIONS:

● Salesforce Cer-fied Administrator (ID # 22368055)

Nirosha Tumu
Email: niroshatumu@gmail.com
Mobile: +1(972)-809-0888

Professional Experience:

Gexa Energy Jan 2020– Till date

Salesforce Admin/ Developer
Description:
Gexa Energy, headquartered in Houston, Texas, is a leading retail electricity provider that delivers a variety
of electricity service plans to residen-al and commercial customers in all deregulated areas in Texas. The
company is an owned subsidiary of NextEra Energy Resources, the world’s leading generator of renewable
energy from the wind and the sun.
ResponsibiliJes:

● Followed Agile Methodology & ac-vely par-cipated in Sprint Planning.

● Gathering requirements from Business users, design and implemen-ng solu-on.
● To improve process and reduce the deal entry -me, implemented single screen from where we
capture minimum required fields and create Accounts, contacts, opportuni-es, and credit requests
automa-cally.
● Implemented -me--me based workflow rules to send automa-c email alerts before specific -me
period for renewals.
● Developed solu-ons using Process builder,Flow Builders.
● Implemented Auto Approval process for certain Business Scenarios.
● Implemented SerJfi e-Signature for Salesforce.
● Performing Data analysis and backfills for system using Data loader.
● Involved in Discussions with Sales team.
● Developed Apex Classes, Apex Triggers and visual force pages for various enhancements in the
applica-on.
● Handling Deployments to Salesforce .
● Providing Produc-on support and fixing cri-cal issues by looking into Debug Logs.

Navi Health Jan 2018 to Jan 2019

Salesforce Developer/Admin

DescripJon:
Navi Health improves the lives of seniors. Through our partnerships with health plans and providers, we
combine dedicated people with dis-nc-ve technology to provide a beder healthcare so seniors can live a
more fulfilling life.
Nirosha Tumu
Email: niroshatumu@gmail.com
Mobile: +1(972)-809-0888

ResponsibiliJes:
● Closely worked with Business users, Business Analysts and large team for Analysis of the exis-ng
system and specifica-ons.
● Work as part of an agile product development team responsible for the -mely execu-on of assigned
tasks and leverage experience to promote process improvement.
● Worked on Service cloud and Health cloud.
● Involved in deployment release management.
● Worked on Crea-ng Service Process, Record Types, Page Layout based on the user requirements.
● Worked on Workflows, Process builders, Lightening Flows and Apex Triggers.
● Experience on Lightning Apps, Components.
● Developed Apex Classes, and Apex Triggers for various enhancements in the applica-on.
● Worked on crea-ng Email-Case, Web-Case.
● Worked on crea-ng Customer Community, Maintenance and user management.
● Worked in Omni-Channel,Macros and different type of agent performance tools.
● Worked on produc-on issues and used Jira to assign user stories with proper comment history.

Nike Oct 2014 to Aug 2017

Salesforce Admin/Developer

DescripJon:
NIKE is a global designer, marketer and distributor of athle-c footwear, apparel, equipment and accessories
for a wide variety of sports and fitness ac-vi-es, with a family of brands including Jordan and Converse

RESPONSIBILITIES:
● Maintain security user roles and profiles, security seTngs, access seTngs etc. (User Profiles, Role
Hierarchy, Sharing Rules and Security).
● Design, test, debug, package and deploy quality, scalable and well documented solu-ons on the
Salesforce plaform.
● Providing Produc-on support and fixing cri-cal issues by looking into Debug Logs.
● Strong func-onal and technical documenta-on skills.
● Configured various Custom Reports and Report Folders for different user profiles.
● Extensive experience in deployment using Change sets from the Sandbox to Produc-on.
● Developed solu-ons using Workflows, Process builder,Apex Classes,Triggers and Visual force
pages.

Lexmark International Jan 2013- Dec 2013

Salesforce developer/admin

DescripJon:
Nirosha Tumu
Email: niroshatumu@gmail.com
Mobile: +1(972)-809-0888

Lexmark Interna-onal, Inc. is a privately held American company that manufactures laser printers and
imaging products.Its imaging and prin-ng equipment ranges from laser and dot matrix printers to
mul-func-on devices as well as ink supplies and related products.

ResponsibiliJes:

● Performed the roles of Salesforce.com Developer and Administrator in the organiza-on.

● Involved in Salesforce.com admin ac-vi-es and customized the apps to match the func-onal needs
of the organiza-on.
● Worked with various Salesforce.com objects like Accounts, Contacts, Reports, and Dashboards.
● Created Custom objects, custom fields, Pick list, Workflow Alerts and Ac-ons, Valida-on Rules,
Approval Processes, custom Tabs, custom reports, report folders, report extrac-ons to various
formats, design of Visual force Pages, Dashboards, and Email genera-on according to applica-on
requirements.
● Modifying Page layouts and seTng the Record Types.
● Developed Apex Classes, Controller Classes and Apex Triggers for various func-onal needs in the
applica-on.
● Developed and configured various Custom Reports and Report Folders for different user profiles
based on the need in the organiza-on.
● Maintained user roles, security, profiles, and workflow rules wherever necessary.

GE Aug 2011- Dec 2012

Sales force admin & QA

Description:
GE Capital is the financial services unit of General Electric, one of five major units.
GE Capital provides commercial lending and leasing, as well as a range of financial services for health care,
media, communica-ons, entertainment, consumers, real estate, and avia-on.
This project involves providing infrastructure support for all the applica-ons and processing requests and
incidents within SLA.

ResponsibiliJes:
● Involved in administra-on of the Dev, QA, SIT environments.
● Smoke Tes-ng to make sure all the major func-onali-es are func-oning as per requirement.
● Create both posi-ve and nega-ve Test Scenarios.
● Executed role-based test cases to ensure the consistency of data
● Wriden automa-on scripts.
● Handled various releases, supported Dev team in performing the release.
● Administered & Supported Salesforce applica-on as per user requests like accounts crea-on, new
user crea-on and access related issues.
● Created Workflows to create a new Invoice on click of a custom budon in Order Screen.
Nirosha Tumu
Email: niroshatumu@gmail.com
Mobile: +1(972)-809-0888

EDUCATIONAL QUALIFICATION:
● B.Tech from Jawaharlal Nehru university ,Hyderabad, India.