Shaikh Sabir

Salesforce Administrator
Contact: +91-9158321695/8668695055 | Email:sksabir36@gmail.com
PERSONAL STATEMENT

A dynamic professional with total 5+ years of IT experience and relevant experience of 4+ years in Salesforce
Technology. Experience in implementation for two orgs in Business Administration. Skilled in creating functional
dashboards and reports, trained over 500+ users on Salesforce. Deep knowledge of the salesforce.com
implementation and development life cycle process, including business process analysis and requirements
understanding.

PROFESSIONAL EXPERIENCE:

Company Name: Apsara consulting Gmbh as Salesforce Administrator or Integration support

(May 2021 to Present)

Key Deliverables:
 SKYVVA integration app is the act of combining different cloud-based systems into an integral whole.
 SKYVVA is a client application for the bulk import or export of data. Use it to insert, update, delete, or
export Salesforce records.
 Creating functions asynchronously or synchronously depending on the communication taking place.
 Creating Integration interface for different purposes.
 Creating integration to connect SAP, Google or eBay to Salesforce. 
 Makes interfaces to exchange data between existing applications.
 Creating documentations for every releasing for the clients.
 Implementing the designs as per the client requirements.
 Detecting the bugs and troubles the errors.
 Testing the SKYVVA app before every releasing.
 Interact to client through call or emails.
 Giving application demo as per client requirement.
 Working on customer support tickets on daily basis.
 Monitoring all technical issues and solving the errors while testing the application.
 Creating reports, dashboard’s, workflows email services and validation rules.
 Participating in preparing the documentation for new Salesforce instance.
 Written test cases and test in sandbox and migrated the code to production using change sets.
 Written documentation for each and every new feature of our SKYVVA App for client understanding
Experience in SFDC Configurations and customization (Sales and Service Cloud)

 Worked on Entitlements, Milestones Business Hours, Knowledge Articles, Queue Management

 Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets,
Workflows, Process Builder, Public Groups, Queues, Role hierarchy, Field level security, Record types,
Queues, Reports, Dashboards, and identification/documentation of bugs.
 Tasks and Events, Email alerts and templates.
Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries

Company Name: PrognosticSoft Solution PVT LTD Pune as a Salesforce Administrator /developer
support.
(Jan 2015 to Feb,2020)
Key Deliverables:
 Creating Profiles, Roles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports,
Dashboards.
 Creating Users, granting Roles & Privileges to users as per the client requirement. Controlling and monitoring
user access for new and existing user interface and solves user locked out account issues
 Worked closely with developers to extend support on all development activities and Coordination with
onsite engineer, client/vendor for day-to-day activity to maintain system integrity. Provided on-call support
on weekends/holidays (24/7).
 Performs follow up on all necessary incidents as defined in process with customer to ensure timely closure.
We respond to the incidents / issues reported by Customer predominantly through, email, phone calls &
amp; remote support.
 Maintain creation, updating and closure of the tickets in given SLA.
 Assure that the offshore team addresses all relevant issues/tickets within the specifications and various
standards/SLA. Act as a focal point to communicate and resolve issues with other teams.
 Configuring and troubleshooting client’s connectivity and connectivity related issues.
 Troubleshooting general issues like connectivity issues, password issues etc.

TECHNICAL SKILLS:

 Salesforce Administration and Configurations

 Apex Data Loader and Data Management
 Reports and Dashboards
 Automation through Workflow, Process Builder, Flow
 Service and Experience Cloud Basics, Tableau CRM, NPSP
 Object Relationships
 Deployment Using Change Sets
 User Management

SALESFORCE COMPENTENCY:

 Trailhead Profile link: https://trailblazer.me/id/snavrangabadi

 151 badges, Expeditioner
 21 Trails
EDUCATION:

 Bachelor degree of BCA from Amravati University with Distinction

 Masters in MCA from Pune University with Distinction

DECLARATION:
I hereby declare that all the information provided by me in this application is factual and correct to the best of my
knowledge and belief.

Date: Shaikh Sabir