Developer App :

Technical & Professional requirements:

 Bachelor’s degree or higher qualification.,
 2-5 years of experience in Salesforce development and implementations Skills with good
command on Apex, controllers and extensions, triggers, batch processes and APIs.,
 Experience in developing custom, responsive UI using VisualForce Pages, VisualForce
Components along with Controllers and JavaScript/jQuery/Bootstrap.,
 Thorough understanding on the Life Cycle of Development including Salesforce
Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.,
 Expertise in using REST API's, SOAP Web services, S-controls, SOQL, SOSL.,
 Experience in Process Automation, Security configuration, Data Model creation, Reports
and Dashboards creation, Communities and Force.com Sites, Single Sign On.,
 End-to-End functional awareness of Sales Cloud and Service Cloud.,
 Knowledge of Development/Coding standards and best Practices in VF/Apex and governor
limits.,
 Basic Knowledge of Marketing Cloud, Lightning Framework and Lightning Design
System are preferred.,
 Ability to guide a medium-sized team of developers.,
 Should be experienced in translating functional requirements and business rules into
technology solutions and develop a technical strategy.,
 Good knowledge of Waterfall and Agile implementation methodologies.,
 Customer orientation and customer facing skills., *Location of posting is subject to
business requirements

Job Description

DESCRIPTION

Amazon Seller Recruitment and Development Services offers services to selling partners globally
to grow their online sales. This business within Amazon offers a creative, fast-paced,
entrepreneurial work environment where you’ll be at the center of Amazon innovation. We are
looking for a Salesforce CRM Administrator with 1 to 3 years of work experience to provide
customer support services to our over 4000 user base.

As a Salesforce Administrator the candidate’s primary responsibility will be to work with our
internal users and provide first level (T1) support for permissions, user issues, building
dashboards and walking through cases that are required to maintain our CRM application which
includes Salesforce and Pardot. You will deeply understand the business processes of our users
and how new functionality is leveraged and will drive customer satisfaction results across your
region/territory. You will work on support initiatives that require limited scope or are well
documented. You generate service metrics using scripts and/or documentation and are familiar
with data management tools to assess operational data. You work on case root cause and show
strong ownership of issues. You create and implement support procedures that are small in
scope. You communicate clearly and effectively with customers and tend to over-communicate
and over-document.

Responsibilities

 Execute data loads, set up and manage security, user permissions, password resets, break/fix
instructions and data access.
 Perform troubleshooting of production issues, updates for minor Cases and tickets requiring
minor changes and enhancements to existing functionality.
 Have good functional knowledge and provide good customer experience through timely
and appropriate communication as well as following through till issue resolution.
 Diagnose, prioritize and escalate tickets to Salesforce Administrators and Developers.
 Timely and accurate documentation of resolution activities, system configuration and
administrative processes
 Escalate process change requests, system enhancements or any other related requests
through relevant mechanisms for approval / prioritization
 Support QA testing of Salesforce/Pardot releases and new features. Make recommendations
to management regarding implementation as appropriate.
 Understand the new functionality being added as well as bugs being fixed by the
Development team.
 Creation and maintenance of sandboxes in force.com platform
 Download and maintain production instance data backups.
 Knowledge of Lighting interface and Einstein analytics would be an added advantage.

Basic Qualifications

 1-3 years work experience in an application support environment, or degree in technology

 Experience in working on Salesforce CRM applications or another CRM application that
supports managing leads and opportunities
 Experience reporting on operations metrics and data analysis or in a role that success is
measured via operational metrics.
 Experience using Excel
Preferred Qualifications

 Certified Salesforce.com Administrator (ADM-201)

 Experience with Salesforce Pardot
 Bachelors Degree in Technology
 Experience working in Sales Operations
 Experience in SQL is a plus