Camden Council (UK) Web team

This document outlines phase one of the Camden Council (UK) website redesign projectpublished in May 2010

Camden Website Redesign

[http://www3.camden.gov.uk/camdenwebsite]

Camden Council (UK) Website Redesign Project –1

Stage Overview

Table of content

PageWhy do user research? 3Research methods 3Recruiting users 4Other ways of recruiting users 5Challenges in recruiting users for this project 5Questionnaire Design 5Usability Testings 7Why usability testing is important 7Our finding shows what’s currently happening 8This chart shows what should be happening 9Research Findings 9Our Research on eyetracking Vs. observational tracking 12Citizens ‘wish list’ and frustrations with local government websites 12Increasing transparency through local government 16web development blogsLocal government website redesign project phases and 22business requirements for Camden Council UKConclusion 27

Follow Camden’s progress at http://www3.camden.gov.uk/camdenwebsite

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Research methods

User Research

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