Quality in

Construction
Works
An Introduction to QA/QC
Concept and Quality
Management System Based on
ISO 9001:2008
Typical Slogan

“Open Challenge
Quick Response”

The BIG QUESTION is:

How do we meet the challenge and
achieve the benefits?
Our Only Answer

ISO
9001:2008
and QA/QC
The Process Approach

ISO TC176 Update - BIS

8 MANAGEMENT PRINCIPLES
1. CUSTOMER FOCUS
2. LEADERSHIP
3. INVOLVEMENT OF PEOPLE

4. PROCESS APPROACH
ISO 9001
5. SYSTEM APPROACH

6. CONTINUAL IMPROVEMENT

7. FACTUAL APPROACH
8. MUTUAL BENEFICIAL SUPPLIER RELATIONSHIPS
LEVEL 1 - QUALITY MANUAL

1. Quality Policy
2. Quality Objectives
3. Requirement Standard
4. Other Statutory and Regulatory
Requirements

6
LEVEL 2 - QUALITY PROCEDURES

1. Control of Documents
2. Control of Records
3. Internal Quality Audits
4. Control of Non-conforming Products
5. Corrective Action
6. Preventive Action

7
LEVEL 3 - QUALITY PLAN

1. Incoming Inspection Plan

2. In-Process Inspection Plan
3. Final Test Report/ Inspection Plan
4. Work Instruction

8
LEVEL 4 - FORMS / FORMATS/RECORDS

1. Testing Report forms

2. Commissioning Report Forms
3. Inspection forms
4. Check Sheets/Check List
5. Miscellaneous Documentation Forms

9
23 MANDATORY RECORDS

1. Management Review
2. Competence, Training and Awareness
3. Planning and Production
4. Review of Requirement Related to Product
5. Design and Development Input

10
23 MANDATORY RECORDS

6. Design and Development Output

7. Design and Development Review
8. Design and Development Verification
9. Design and Development Validation
10. Control of Design and Development Changes

11
23 MANDATORY RECORDS

11. Purchasing Process

12. Availability of Monitoring and Measuring
Equipment
13. Preservation of Product
14. Customer Property
15. Control of Monitoring and Measuring
Equipment
16. Standards used for Calibrating Monitoring and
Measuring Equipment 12
23 MANDATORY RECORDS

17. Identify and Enable Calibration

18. Result of Calibration and Verification
19. Internal Audit
20. Monitoring and Measurement of Product
21. Control of Non-conforming Product
22. Corrective Action
23. Preventive Action
13
Applying Quality
Management System
(ISO 9001) in
Construction Works
QA/QC Concepts

• Quality Assurance
Quality Assurance (or QA) covers all activities from
design, development, production, installation,
servicing and documentation.
QA/QC Concepts

• Quality Control
Quality control refers to the process,
– most often implemented in manufacturing,
– monitoring the quality of finished products through
statistical measures and
– an overall corporate commitment to producing
defect-free products.
QA/QC Concepts

• Organizational Level.
At the organizational level, QA activities ensure that
the program or organization is successful by
overseeing the system implementation necessary
for individual projects in the program, and making
sure activities have the resources they need to be
successful.
QA/QC Concepts

• Project Level (Design, Estimate and Initiation)

At the project level, QA activities support the success
of an individual project by ensuring that accurate
information is channeled to the right people at the
right time so that decisions can be made during
project implementation.
QA/QC Concepts

• Technical Level.
At the technical level, QA activities ensure that the
individual technical activities that generate,
process, or synthesize data (or other information)
for the decision process are performing within
accepted limits.
 ISO 9001:2008
QUALITY MANAGEMENT
SYSTEM IS
QUALITY ASSURANCE
Roles of QA/QC Department

1. Verify that requirements are followed,

2. Verify that controlling and checking an activity have been
done,
3. Ensure that approved working methods are established,
4. Evaluate the reported principal causes of non-conformances;
5. Evaluate the effectiveness of corrective action, and
6. Determine where improvements are required

21
Quality Control

Role of Quality Controller includes:

1. monitoring,
2. Inspection,
3. reduction of variation,
4. elimination of known causes, and

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Difference in responsibilities

Quality Assurance Quality Control

A systematic set of activities to The process by which quality is

provide confidence that compared with applicable
requirements are established standards;

An activity which verifies if the

An activity that establishes and
product meets pre-defined
evaluates the processes
standards.

Helps establish processes. Implements the process.

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Difference in responsibilities

Quality Assurance Quality Control

Sets up measurements Verifies if specific attribute(s) are

programs to evaluate in a specific product or service
processes. specific product or service

Identifies weaknesses in Identifies defects for the primary

processes and improves purpose of correcting the
them. defects.

Prevents the introduction of Detects, reports and corrects

issues or defects defects
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Difference in responsibilities

Quality Assurance Quality Control

Evaluates whether quality Evaluates if the application is
control is working for the working for the purpose of
purpose of determining determining defect in the
weakness in the process. functionalities.

Improves the process that is Improves the development of a

applied to multiple products. specific product or service.

QA personnel should not

QC personnel may perform
perform quality control unless
quality assurance tasks if and
doing it to validate quality
when required.
control is working.
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The Organization

President

Vice President

Engineering
QA/QC Manager
Manager

QA/QC Officer Project Manager

Quality Controllers
Auditors
(Project Engineers)
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FUNCTIONS

President

Vice President

Quality Activities Construction Work

Function Function

QA/QC Officer Project Manager

Quality Controllers
Auditors
(Project Engineers)
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CONSTRUCTION WORK FUNCTIONS

President

Vice President

QA/QC Site Project Manager

Project Engineers

(Site Supervision)

Subcontractors CAD

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QUALITY WORK FUNCTIONS

President

Vice President

Project Site Manager QA/QC Site Manager

Project Engineers

(Quality Control)

Subcontractors CAD

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As Applied to HOYA Project
As Applied to HOYA Project
As Applied to HOYA Project
Quality Management Objectives

zero defect (no defects on project

hand-over)
identify and solve problems before
customer does
establish true quality control by
making quality “built in” and not
“inspected in”.
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Why do we do this?

• For better efficiency,

• Fewer rejects,
• Reduce if not eliminate customer complaints,
• Improve customer relation
• Improve supplier relation.

• And to answer our slogan:

– Open Challenge Quick Response
 CUSTOMER COMPLAINTS
(Est. Repair Cost: Ph P 1.7M in Laguna Area)
Problem 8

0.6%

Problem 7

1.4%

Problem 6

4%
Piping work related problem
Problem 5
28%

8%

Problem 4

15%

Ducting work related Problem Equipment /Materials Related Problem

20% 23%

35
Reflection

Preventing mistakes is much more

time and cost-effective than correcting
them.

37
End Of Presentation
Prepared by: Sid Calayag
Reference:
• Quality Management System
• ISO 9001:2008