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(GPH11DU Chassis) HD Models Troubleshooting Handbook
Model : TH-42PZ80U TH-46PZ80U TH-50PZ80U TH-42PZ85U TH-46PZ85U TH-50PZ85U TH-42PZ800U TH-46PZ800U TH-50PZ800U TH-46PZ850U TH-50PZ850U
Table of Contents
Subject Connectors Location (TH-42PX80U) Power LEDs Response to Shutdown Operation LED blinks 1 time LED blinks 2 times LED blinks 3 times LED blinks 4 times LED blinks 5 times (Quick Troubleshooting) LED blinks 5 times LED blinks 6 times SU/SD Board Isolation Procedure LED blinks 7 times LED blinks 8 times LED blinks 9 times LED blinks 10 times before pressing the power button LED blinks 10 times after pressing the power button LED blinks 11 times LED blinks 12 times LED blinks 13 times No Power / Dead Page 5 7 8 9-11 12 13 14 15 - 18 19 20 21 23 24 25 - 27 28 - 29 30 31 32 33 - 34
No Sound Troubleshooting for Picture Problems Diagnostic Method for Troubleshooting PDP Television Troubleshooting for Picture Trouble Diagnosis for Picture Problem (All Over the Screen) Diagnosis of Vertical Line Problem Picture Trouble at Upper or Lower half Picture Trouble at Right or Left half (50 Inch) Picture Trouble at Right or Left half (42/37 Inch) Picture Trouble in 50 Inch Models Picture Trouble all Over the Screen Examples of Symptoms and Remedies Self-check Procedure Reset Driver Setup Adjustment
Subject
Page
35 38 39 40 42 43 44 45 46 47 48 50 56 56 57
Introduction
<Introduction> 1. Basic concept of how to determine the defective board 1) Verification of voltages Normally, when there is a power problem, shutdown occurs immediately. So, to resolve a power problem, voltage checks are necessary before shutdown. 2) Check if the power comes up after disconnecting the board under suspicion. If power comes up (*) after disconnecting a board, the board is defective. (*) Power comes up equals no shutdown. 2. Troubleshooting Video and Audio problems 3. Examples of video problems 4. Adjustment after PCB exchange 1) After exchanging the following boards, voltage adjustment is required. P board, SC board, SS board => Please refer to the Service Manual.
Figure 1
CAUTION: Some steps requires removal of connectors and sometimes PC boards removal. Do not let the TV run for more than 30 seconds while connectors or boards are disconnected.
TH-46PZ850U TH-50PZ850U
Disconnect A52 on the A Board (See Figure 1). Plug in the TV and turn it on
No
Yes
Unplug the TV and disconnect connectors P6 and P7 on the P Board (See Figure 1). Plug in the TV.
Figure 2 Is the TV turning on by itself with the following conditions? Power LED = Off SC LED= On SS LED = ON
No
Replace the D board
Yes
Replace the A board
2 Blinks Condition can be caused by: Missing P15V A short of the P15V Wrong diagnostic by the D board
P15V Distribution
Figure 3
Plug in the TV and turn it on. Measure the voltage at pin 1 of connector P7
No
Yes
Unplug connectors P6, P7, P12, and P25 on the P board. Measure the resistance between pin 1 of connector P7 and ground (Chassis)
No
Yes
Reconnect P12 and measure the resistance between pin 1 of connector P7 and ground (Chassis)
No
Yes
Reconnect P25 and measure the resistance between pin 1 of connector P7 and ground (Chassis)
No
Yes
No
Go to the Next slide (A)
Yes
Disconnect SC20 on the SC board and measure the resistance between pin 1 of connector P7 and ground (Chassis
10
Reconnect P6 and measure the resistance between pin 1 of connector P7 and ground (Chassis
No
Yes
No
Yes
Replace The A board
Reconnect P7 and measure the resistance between pin 1 of connector P7 and ground (Chassis)
No
Yes
Disconnect PB30 on the PB board and measure the resistance between pin 1 of connector P7 and ground (Chassis)
No
Yes
11
12
Yes
P Board
No
D Board
13
Figure 4
14
Disconnect the TV. Measure the resistance between pin 1 of connector P12 on the P board and ground (Chassis).
Yes
Panel
No
Note: Even though it does not happen often, the 5 blinks shutdown can also be caused by one of the C boards
15
Yes
Replace the D board
Is there 5V?
No
Disconnect the TV and measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Disconnect P25 on the P board. Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
No
Is there a short to ground? Replace the P board
Yes
Replace the P board
No
Reconnect P25 and disconnect SC20 on the SC board. Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
No
Reconnect SC20 and disconnect SS33 on the SS board. Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Disconnect SC46 and reconnect SC20 on the SC board. Measure the resistance between pin 5 of connector P25 on the P board and ground Chassis).
Yes
No
Replace the SS board Replace the SC board
Yes
Is there a short to ground?
No
16
Reconnect SS33 and disconnect D31, D32, and D33 on the D board (To get to this connectors, remove the A Board Block Assembly). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
Replace the D board
No
TH-42PZ80/85U
Reconnect D31 and D32 only. Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis). Figure 5
TH-42PZ85U
Yes
No
Reconnect D33 and disconnect the Flex cables between the panel and the C2 board (CB9~CB15). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Disconnect the Flex cables between the panel and the C1 board (CB1~CB8). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
No
Yes
Yes
No
Replace the Panel Go to the next slide (B)
17
Disconnect the Flex cables between the panel and the C1 board (CB1~CB6). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
No
Reconnect D32 and D33 and disconnect C26 on the C2 board. Also disconnect the Flex cables between the panel and the C2 board (CB7~CB11). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
Replace the C1 board
No
Yes
No
Reconnect C26 and the Flex-cables between the panel and the C2 board. Disconnect the Flex cables between the panel and the C3 board (CB12~CB15). Measure the resistance between pin 5 of connector P25 on the P board and ground (Chassis).
Yes
No
Replace the Panel
18
Yes
No
Connect SC2 (*2) and SC20. Plug in the TV and turn it on.
Yes
Clean and reseat the ribbon cables between the D and the C boards. Also reseat the cables between the C boards. If problem persists, replace the D board
Does the P board output 15V at pin 1 of P7 and Vsus at pin 1 of CN P2 before the TV shuts down?
No
19
Figure 6
Figure 7
20
Reconnect the SD board only. (See instructions on previous slide). Plug in the TV and turn it on.
No
Yes
No
Does the TV shut down and the power LED blink 7 times?
Yes No
Does the TV shut down and the power LED blink 7 times?
Yes
Disconnect the SD board and reconnect the SU board. (See instructions on previous slide). Plug in the TV and turn it on.
No
Does the TV shut down and the power LED blink 7 times?
Yes
21
To pin 66 IC9003
TH-42PZ85U
Figure 8
Anode
D16280 (D280)
Figure 9
Figure 10
22
Disconnect connector SS33 from the SS board. Plug in the TV and turn it on
Yes
No
Disconnect the TV. Use a volt-meter and place the positive probe on the anode of D280 on the SS board (See previous slide for location), while the negative probe is grounded. Plug in the TV and turn it on
Yes
No
23
24
Figure 11
Figure 12
25
Warning: Disconnect AC Power prior to making any disconnection or connection Unplug the TV. Using a voltmeter, place the positive probe at pin 6 of connector P7 while the negative probe is grounded. Plug in the TV
NO
Yes
NO
Is there 3.2V present for a couple of Yes seconds when the TV is plugged into the AC line? Replace The P board
NO
Yes Do the AC relays click after the TV is plugged into the AC line?
26
No
Is there 15V at pin 7 of connector P6/A6 when the TV is plugged into the AC line?
Yes
Unplug the TV. Disconnect connectors A1, GS52, and GH11 on the A board. Plug in the TV
No
Yes
No
Yes
No
Yes
Unplug the TV. Reconnect connector A52 and leave connector GH11 disconnected. Plug in the TV
No
Replace the GH board.
Yes
Replace the GS board.
27
Disconnect connectors SC2 and SC20 on the Scan (SC) board. Plug in the TV and turn it on.
No
Does the unit shut down and the power LED blinks 10 times?
Yes
Unplug the TV and re-connect CN SC2(*2), and SC20 on the SC board. Disconnect CN SS11(*2), SS33, and SS34 (*4) on the SS board and CN P12 of the P board. Install the jumper from SS34 between pin 8 and 10 of CN P12. Plug in the TV and turn it on.
Replace The SC board Unplug the TV and re-connect CN SS11 (*2), SS33 and CN SS34 on the SS board and CN P12 on the P board. Measure Vsus (*3) at pin 1 of CN P11 and Vda (Approx. 75V) at pin 1 of CN P12. Plug in the TV and turn it on.
No
Yes
Replace The SS board
No
Yes
Note: CN = Connector 28
11 blinks condition happens: 1. 2. If one of the fans opens or increases resistance. If the PB board becomes defective triggering shutdown. If the CPU in the A board gives a wrong diagnostic triggering shutdown
3.
Figure 13
29
Unplug the TV and disconnect connector PB30 on the PB board. Plug in the TV and turn it on.
No
Yes
No
Does the TV stay on for more than 30 seconds when the TV is turned on?
Yes
30
Unplug the TV and disconnect connectors P6 and P7 on the P board. Plug in the TV
No
Yes
No
Is the TV turning on by itself at plug in with: Power LED = Off. LED on SS board = On. LED on SC board = On
Yes
31
TH-46PZ850U TH-50PZ850U
Disconnect A52 on the A Board (See Figure 1). Plug in the TV and turn it on
No
Yes
Unplug the TV and disconnect connectors P6 and P7 on the P Board (See Figure 1). Plug in the TV.
Figure 14 Is the TV turning on by itself with the following conditions? Power LED = Off SC LED= On SS LED = ON
No
Replace the D board
Yes
Replace the A board
32
No Power/Dead Unit
Trouble Mode Dead/No power Defective Board (Possibility) P, A, GS, K
Unplug the TV and place your volt-meter on pin 5 of connector P7. Plug in the TV.
NO
Yes
Yes
NO
Unplug the TV and place your volt-meter on pin 11 of connector P25 or A25. Plug in the TV and press the power switch Unplug the TV
Yes
Is there continuity Yes between pins 8 and 10 of connector P12 of the P board?
NO
Check connection between P12 and SS12. Also check for missing jumper on SS34 on the SS board. If jumper on connector SS34 is present, replace the SS board.
NO
Place your volt-meter on pin 9 of connector A1. Press the power switch
Yes
Disconnect connector A7. Place your volt-meter on pin 5 of connector P7. Plug in the TV and turn it on.
NO NO Yes
Is there 5V when the TV is plugged in?
Does Yes pin 9 of connector A1 go from 4.5V to 0V while the power button on the TV is pressed?
33
NO
Yes
Replace The P board
NO
Yes
If the cable between connectors K1 and A1 is OK, Replace the K board. If the cable between connectors GS09 and A9 is OK, Replace the GS board.
Reconnect A1 and disconnect connector A52. Plug in the TV. Reconnect A1 and disconnect connector A9. Plug in the TV.
TH-46PZ850U TH-50PZ850U
Replace The A board Reconnect A52 and disconnect connector A51. Plug in the TV.
NO
Yes
NO
Yes
If the cable between connectors GS52 and A52 is OK, Replace the GS board.
34
No Sound
Warning: Disconnect AC Power prior to making any disconnection or connection
No
Yes
Check the cable between connector A7 on the A board and P6 on the P board.
Yes
No
35
36
37
38
D Board (or C1, or Panel) Left half D Board (or C2, or Panel)
39
<Model>
All Models
<Sample Picture>
<Possible Cause>
D Board, SC Board, SU Board, SD Board
<Block Diagram>
e.g. TH-42PZ80U
SC SU SS
IC1100
SD
IC9900 PLASMA AI
Buffer IC Buffer IC
HDMI I/F
S.F. PROCESSOR
DATA DRIVER
40
<Result>
Waveform OK
Correct Waveform
<Result>
Waveform NG
Here
<Cause>
D Board defect
<Cause>
TPSC1
SC SU
SS
SD
Buffer IC
Buffer IC
DATA DRIVER
<Result> Situation
Disconnect SU Board
(Connect SD)
Condition
Waveform OK? Waveform OK? Waveform OK?
Condition 2
Cause
Bottom half of SU Board Picture OK? Upper half of SD Board Picture OK? Screen should SC Board be black
SS
Disconnect SD Board
(Connect SU)
SU
Correct Waveform
TPSC1
SD
Buffer IC
Buffer IC
42
case2
1 Line
1 Block Buffer
Buffer IC C2
Buffer IC Buffer C1 C1
PDP Panel
D-board ( or C-board)
PDP Panel
Driver IC
Drive IC(2) inside
C Board Buffer
Driver IC
FPC
Driver IC
Driver IC
FPC
C Board Buffer
or
D Board D board
43
<Actual Symptom>
Symptom : Horizontal line (Lower side) Result : SD board
1
SS
SU SC
2
C2 C1
SD
<Defective board>
1 Trouble at Upper half : SU-board (SC or D) defect 2 Trouble at Lower half : SD-board (SC or D) defect (*) Full Horizontal line at both area : SS-board (D) defect
44
<Actual Symptom>
Symptom : Cyan noise (Right side) Result : D board
1
SD
SC
<Defective board>
1 Trouble at Right half : D-board defect 2 Trouble at Left half : D-board defect
45
<Actual Symptom>
Symptom : Vertical line Result : Panel
1
SD
SC
C2 <Defective board>
C1
1 Trouble at Right half : D or C1 board (Panel) defect 2 Trouble at Left half : D or C2 board (Panel) defect
46
<Defective board>
1 Trouble at Upper right : C1 board or Panel defect
1
SD
SC
2 Trouble at Upper middle : C2 board or Panel defect 3 Trouble at Upper left : C3 board or Panel defect
47
<Actual Symptom>
Symptom : Vertical line (All over screen) Result : D board
1
SD C2 C1
SC D
<Defective board>
49
50
51
Yellow
Magenta
Magenta
Red
Red
Cyan
Green
Blue
Abnormal Color
52
53
54
55
Self-check Procedure
CHASSIS: GPH11D
All models NOTE: This procedure does not reset the TV
Self-check Screen
56
Reset Procedure
CHASSIS: GPH11D
All models
To Reset the Unit, turn the TV on and while pressing the VOLUME ( - ) button on the main unit, press the Menu button on the remote control for more than 3 seconds. The Self-Check menu appears on screen. Then, disconnect the AC cord from the wall outlet.
57