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2012 Letter to Sallie Mae Regarding Overdue Loan Payments

2012 Letter to Sallie Mae Regarding Overdue Loan Payments

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Published by wps013
Does Sallie Mae use due diligence before alleging loan default? I don't think so. Here's a
Does Sallie Mae use due diligence before alleging loan default? I don't think so. Here's a

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Categories:Business/Law
Published by: wps013 on Jan 24, 2012
Copyright:Attribution Non-commercial

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01/24/2012

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W
. 6
XXXX X. XXXXXXX XXXX, XXXXXXXXX, XX XXXXX
(xxx) xxx-xxxx• xxxxxx©smail.com
January 24, 2012
VIA FACSIMILE to 800-848-1949
Sallie Mae, Inc.P.O. Box 3800Wilkes-Barre, PA 18773-3800
Re: Account # XXXXXXXXXX
Dear Sallie Mae:
This letter will confirm the telephone conversation I had with your representative "Elsa" earlier
this morning.Elsa made the following statements:
The above loan was 131 days past due and that no payment had been made on this loan
since August
011 when three loans were transferred from Citibank to Sallie Mae
Sallie Mae made multiple calls to telephone number xxx-xxx-xxxx in an attempt to notify
me of this past due loan and that each time this number was called, there was no answer
Sallie Mae records do not show whether or not Sallie Mae representatives ever left
messages at this incorrect telephone number
Sallie Mae had my correct cellular telephone number in their records, but did not onceattempt to contact me on my cellular telephone to notify me of the delinquency on my
student loans
Sallie Mae reportedly sent several e-mails to me in order to notify me of my allegedly
delinquent loans despite having no authorization to communicate with me over unsecured
e-mail regarding my loans. Elsa stated that authorization for e-mail communications is
checked "by default" on transferred loans
Sallie Mae never sent one letter to my address to notify of either the balance due on the
loans or the loan status
Sallie Mae will immediately send me an itemized statement for this entire account since its
inception in August , 2011
Sallie Mae will delete all late charges assessed to this account

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