Professional Documents
Culture Documents
introduction
Clarification
Original session:
Business Case NRCAN Government of Canada Department SAP Implementation ERP (Enterprise Resource Planning) New TBS Investment Planning Policy
This session:
Government Case FreeBalance a vendor selling to the Government of Canada FreeBalance, not SAP GRP (Government Resource Planning) Huh?
introduction
Goals
Articulating Benefits
Value for money and demonstrating sound stewardship in program delivery.
Total Cost
Demonstrable life cycle management best practices
Project Governance
An appropriate capacity for managing projects, which reflects the level of project complexity and risk
introduction
Point of view
Articulating Benefits
More potential = harder to measure
Total Cost
ERP lifecycle cost persistent
Project Governance
Project complexity is high Risk is high
introduction
Financial manageme nt
Human resources
Compliance
Property manageme nt
Project manageme nt
Product manageme nt
Qualit y manageme nt
Salesforce automation
Order manageme nt
Procurement
CRM applictions a
1Forrester
C us t omers
Suppliers
introduction
1Aberdeen
With budget pressures, governments are looking for effective ways to quantify the return on IT investments. Private-sector methods are a good start, but not the solution.
value
ROI EVA
IRR ROA
TCO
value
+ statistics1
60 50 40 30 20 10 0
Business Cost Process Reduction Improvements Customer Demands Better Decisions Employee Compliance Productivity
1IDC
value
Benefits Balance
Productivity
Effectiveness
Efficiency
value
Benefits Balance
Efficiency
value
Capacity Balance
Productivity Effectiveness
Efficiency Capacity
value
Benefits Value
Time is Money
Capacity
value
Sample Approaches
Productivity Effectiveness
Outsourcing
CPM
BPM
Efficiency Capacity
value
Efficiency Benefits
Reduce Costs Paper Power/utility Maintenance Information Technology Throughput: Net Days Outstanding Auditing & reporting Eliminating errors Service levels Lowers costs Time is through faster Money payments Transaction times
Efficiency
value
value
integration
value
Productivity Benefits
Leveraging Automation Reduce low value, repetitive Increase high value, variable Public Service Personnel optimization & scalability Grow without adding personnel do more with less
Productivity
value
Effectiveness Benefits
Cost Reduction + Spend management Compliance Improved management & financial controls Clean audits Performance Key performance indicators Decisions are Improved managerial decisions Money Better goal linkage Effectiveness
value
Transformation Benefits
Service Delivery Process innovation Improved mandate achievement Higher customer satisfaction Public Service Employee recruitment Employee satisfaction Promote and mentor top performers Program objectives Transparency Confidence From service delivery to participation
Transform
value
Problem with Articulating Transformational Benefits Holistic view Difficult to articulate Intangible Lack of proven measurements Causality Crystal ball
Transform
value
1Deloitte
IT Cost Reduction
Cash Management Improvement Revenue Enhancement
value
Integration
value
ERP Footprint
government 2.0
back-office
e-government
external
cost
The Secret of Total Cost of Ownership Product acquisition Software implementation On-going costs Total TCO over 5 years can be 5 times the initial cost for software
cost
The Secret of Total Cost of Ownership Product acquisition Needs + planning phase costs Computing hardware, networking and bandwidth Middleware & Application Software license costs Software implementation On-going costs
cost
cost
15
8
6 4 2 0 Commercial
1Office
5
1 1 Government of Management + Budget
Software Services
cost
cost
Internal costs
22%
Costs 22%
Hardware and
Networking 20%
cost
1IDC
50
40
30
20
10
Mistakes
Other
66% of all IT projects either fail outright or take much longer to install than expected because of their complexity.
risk
risk
Governance + Risk
Risk Government
risk
risk
Risk is Good
RISK ~ REWARD
risk
Risk Factors
GOVERNMENT CHANGE MANAGEMENT technical
political
risk
risk
Good Practices
Vendor Success Stories? IT Analyst Recommendations? Vendor Selection Process?1 Local Cluster Groups? Financial Management Conferences? FMI AGA ICGFM
1Forrester
risk
Governance
politics is communications
Risk Government
staged
RISK ~ REWARD
sustainable
conclusion
Phase II
Phase III
2/3 of Benefit
Benefits ($M)
100
50 0
Research
conclusion
Capacity Balance
Productivity Effectiveness
Transformation
Efficiency Capacity
conclusion
Point of view
Articulating Benefits
Easy US DOD discovers Hard Transformational
Total Cost
ERP lifecycle cost persistent
Project Governance
Complexity risk Government change management
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