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SMU MBA assignment

SMU MBA assignment

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12/21/2012

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1. List the importance of effective communication in the workplace.
Effective communication is the process of accurately forming a message,sending it and it being completely understood by the recipients. Effectivecommunication requires that verbal (spoken words) and nonverbal (bodylanguage, gestures and actions) agree with one another. For example, if amanager verbally says he is interested in the employees' suggestions butnever creates a way or opportunity for employees to express theirthoughts, the messages will contradict each other. This leads to confusionand frustration.
Effective communication in the workplace is the backbone of anybusiness. Without it, you could miss out on importantopportunities, waste time and cause your employees andcustomers to become frustrated.
But not everyone is a born communicator, and there is always room toimprove. That's why it's important to train your staff to create effectivecommunication in the workplace.
Removing roadblocks to effective communication in the workplace
When a problem arises, it's often due to poor communication in theworkplace. Particularly in this digital age when we rely so heavily on emailsand phone calls to get things done, vital information can become lost ormisinterpreted if not communicated clearly.Arming your staff with good communication skills enables them to workefficiently, effectively and navigate any potential issues that may arise.
Everyone is different
People have different styles of communication in the workplace. And whilethere is no right or wrong way to go about it, you can ensure that your staff are understood by teaching them how to adapt their style to the needs of others.With appropriate training, your employees will be able to identify their owncommunication style in the workplace, understand how this influences theprocess, and develop strategies to get the best results.
Effective communication in the workplace is a two-way street
Communication skills don't simply mean the ability to talk and writeeffectively - they also rely heavily on listening and negotiation. Throughtraining, employees will be able to practise their active listening andproblem-solving skills and develop the means to influence outcomes.A professional training organisation can help your employees developeffective communication in the workplace by teaching:
 
the importance of effective communication
different styles of communication
awareness of non-verbal communication, such as body language
how to improve written communication skills
how to communicate with confidence
how to tailor communication for an intended audience
how to manage workplace conflicts or issues
negotiation and influencing skills
active listening skills and how to ask the 'right' questions.
Benefits of training to improve communication in the workplace
By developing better rapport with co-workers, employees are likely tobe happier and more successful in their roles.
Improving employees' morale will make them more likely to remainloyal to your business.
Improving communication between individuals, teams or departmentswithin your organisation will streamline business processes andactivities.
Customer retention will be improved through better customer service.
Staff will learn how to handle difficult situations and resolve conflictbefore it becomes a problem.
Opening the channels
By promoting better communication in the workplace, you'll notonly increase the efficiency of your team, but your organisation too. Talk to a training specialist today about how you can improve thecommunication skills of your staff to create a more successfulbusiness.
2.Explain the different aspects of non-verbal communication
 Types of Nonverbal Communication The purpose of this report is to examine the significance of the nonverbalcommunication in the business setting. The topics discussed include: typesof nonverbal communication, the importance of recognition and use of nonverbal communication elements, potential problems with nonverbalcommunication and solutions for effective nonverbal communication.Kinesics, meaning - body movements, represents one of the largest areas of “ “leakage” – signals that escape from a deceptive interviewee despite hisor her attempts at control.” (Waltman 1). One must realize, however, that“leakage” is not limited to interview subjects, but is natural humanbehavior (Waltman 1). In turn, torso movements, gestures and facialexpressions are commonly viewed as the most important areas of kinesicsin terms of generation of nonverbal cues that, when combined with othercues as well as context, suggest a meaning to what is being communicated(Sunduram 4). Ray L. Birdwhistell, in his research, also stresses that kinesiccommunication must be viewed in terms of “contextual meaning” (Jolly 6).Additional benefit of using “contextual meaning” in interpretation of 
 
nonverbal cues is realized when trying to read a skilled communicator (Jolly6). Experienced presenters can control their facial expressions and eyecontact to reduce or, perhaps, prevent altogether the amount of leakage(Waltman 3). Therefore, by analyzing the context as well as the separatecues, one is more likely to perceive the true picture. William Nolen, in hisadvice to the auditors, suggests that based on previous studies“synchronization of kinesic cues, such as rhythmic hand gesturing and headnods, heightens the perception of credibility. Synchronous displays areperceived as more competent, composed, trustworthy, extroverted, andsociable than dissynchronous displays” (Nollen 2-3).In addition to general kinesics, oculesics – eye movement and behavior, iswidely considered to be “single most powerful and persuasive way to gainattention and win approval” (Raudsepp 3). The behavior of a person’s eyescan either strengthen what is being communicated verbally, or diminish theimportance or credibility of the subject. In American culture, a direct eyecontact translates into confidence, competence and honesty (Raudsepp 3).On the contrary, in other cultures a direct eye contact with superiors maybe considered as daring or disrespectful. Such cultural nuances areincredibly important in the modern global business environment, wheremany cultures, traditions and customs often existing side by side. Anotherimportant factors influencing eye contact are relative heights of thepeople involved in the interaction and the distance between the individuals. The height gives the taller person a benefit of position of control or powerand requires the shorter person to maintain eye contact because of the lackof power over the interaction. The proximity of interacting parties alsotends to enhance the importance and intensity of the eye behavior simplybecause one is more aware of eye contact at closer range (Abrams 1).Study of space as a part of nonverbal communication - referred to asproxemics – further analyses physical and psychological space betweenindividuals in the interaction (Abrams 2). Proxemics could be divided intothe elements of territory and personal space. Territory refers to the generalarea in which the interaction occurs, while personal space is just that – aspace immediately around a person. (Nolen 5) One of the most importantelements of proxemics is the study of haptics or – in more conventionalterms - touch. According to various researches, touch “enhances one’sinterpersonal involvement, positive affect, social attachment, intimacy, andoverall liking” (Sundaram 7). “The persuasive power of touch is furtherevident in the findings of Patterson et al. (1968) stating that people tend toassociate positive characteristics with the individual who touched them”(Sundaram 7). In case of proxemics, the “leakage cues” may or may not beobvious (Waltman 3). In a non-familiar business setting a person cannot domuch to change the territory, however, smaller actions, such as shifting achair or placing a briefcase on his or her lap, can suggest the true feeling orintentions of that person (Waltman 3). Yet another important aspect of nonverbal communication is voice. Vocalcharacteristics of one’s speech – the paralanguage – that include volume,rate, pitch and pronunciation are one of the most crucial factors incontributing or reducing the speaker’s credibility. One of the most popular

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