Emotions & Moods

How emotional are you? Positive impact? Negative impact? Significance of emotion in an organization? Impact on Performance? CEO of oracle Larry Ellison and VP Terry Garnett

Affect a generic term that covers a broad range of feelings that people experience, encompasses both emotions and moods Emotions intense feelings that are directed at someone or something. Moods feelings that tend to be less intense Emotions - Reactions to a person or event (moods are not to a person)

Positive / negative Emotions can turn into moods

Moods can make you more emotional

Emotional labor
Retail jobs, customer service jobs Emotional labor employees expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance Project one emotion while feeling another emotion inside Emotional labor creates dilemmas among employees Felt emotion individuals actual emotions Displayed emotions those that the organization requires workers to show and appropriate for that job

During Performance appraisal.. Surface acting hiding ones inner feelings to display rules (retail jobs)

Stressful

to the employees

Deep acting genuine feeling

Affective Events Theory

AET a model that demonstrates how employees react emotionally to things that happen at work and how this reaction influences their job performance & job satisfaction

Work environment Characteristics of the job Job demands Requirements of emotional labor

Emotional reactions Positive Negative Job satisfaction

Work events Daily hassles Daily uplifts

Job performance Personal dispositions Personality mood

Theory suggests that : an emotional episode is actually a series of emotional experiences precipitated by a single event Moods and emotions fluctuate overtime Impact on performance also fluctuates Emotion driven behaviors are short in duration Emotions provide valuable insights into understanding employee behavior Managers shouldnt ignore emotions,even minor ones, they may accumulate

EI
A persons ability to understand his/ her own emotions, detect emotions of others, and manage emotional cues and information Ei plays an important role in job performance