Professional Documents
Culture Documents
Group 8
Members of group
Ton That Hue Tri Le Minh Hai Vo Le Duy Nguyen Thi Kim Thao Le Thi Kim Tuyen Doan Thanh Phuc Nguyen Thanh Phuong Thuy BA060113 BA060089 BA060087 BA060105 BA060114 BA060099 BA060106
History ......................................................................................................................................................... 1 Describe the firm today ................................................................................................................................. 2 The size and revenue of Honda Group ........................................................................................................... 3 B. APPLY 5 LEVELS OF STRATEGY TO YOUR COMPANY ................................................................................ 7
Enterprise Strategy ........................................................................................................................................ 7 Corporate Strategy ........................................................................................................................................ 7 Business Strategy .......................................................................................................................................... 8 Operational Strategy ..................................................................................................................................... 9 The Individual Strategy.................................................................................................................................. 9 C. D. DECISION MAKER .............................................................................................................................. 10 THE SIX EXTERNAL ENVIRONMENTS .................................................................................................... 10
Natural environment: .................................................................................................................................. 10 Cultural environment: ................................................................................................................................. 11 Economic environment: ............................................................................................................................... 12 Political/ Legal environment: ....................................................................................................................... 13 Technological Environment ......................................................................................................................... 14 Business and industries............................................................................................................................... 14 E. GLOBAL CHALLENGES ........................................................................................................................ 16
Challenge 1: Problems that cannot be solved but must be managed. ........................................................... 16 Challenge 2: Managing intangibles. ............................................................................................................. 17 Building relationships ............................................................................................................................... 17 Business Transactions: ............................................................................................................................. 17 Relationships with Governmental Agencies: .............................................................................................. 17 Honda is reliant on the protection and preservation of its intellectual property .......................................... 18 Challenge 3: Managing diversity .................................................................................................................. 18 Challenge 4: Addressing new issues for which managers and organizations are ill-prepared........................ 18 Climate change and the increasing demand for mobility ........................................................................... 18 Products: improving global average fuel economy ..................................................................................... 19 F. ANALYZE THE FIRMS STRUCTURE ....................................................................................................... 19
Basic Positive .............................................................................................................................................. 19 Analyze advantage and disadvantage of Board ............................................................................................ 20 Analyze advantage and disadvantage of structure ....................................................................................... 21 Advantages .............................................................................................................................................. 21 Disadvantages .......................................................................................................................................... 22 G. ORGANIZATIONAL PROCESSES ......................................................................................................... 22
The second process analyzed is Innovation Management ............................................................................. 24 Developing new technologies of manufacturing systems ........................................................................... 24 Building environmentally responsible, people-friendly plants. ................................................................... 24 H. LOCATE YOUR FIRM'S POSITION ON THE SOCIAL RESPONSIBILITY .......................................................... 25 Honda social overview .............................................................................................................................. 25 Honda philanthropy activities ................................................................................................................... 25 Honda philanthropy achievements ............................................................................................................ 26 I. J. MANAGING PEOPLE ........................................................................................................................... 26 EVALUATIONS AND CONTROLS........................................................................................................... 29
REFERENCE .............................................................................................................................................. 31
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A. INTRODUCTION
History
After World War II
Japanese market was in miserable condition because of the shortage money and fuel, but Japan was still in need of basic transportation. Honda, utilizing its manufacturing facilities, attached an engine to a bicycle that created a cheap and efficient method of transport. Since the foundation of Honda Motor Co. Ltd. in 1948, Honda has grown to take a leading position in the fields of motorcycles, automobiles and power products. In the global market, Honda is the worlds largest engine manufacturer and market leader in motorcycles. Honda has been operating 120 manufacturing facilities in 29 countries and employs 167,231 people worldwide. Honda has expanded in main markets following: 1959 American Honda Motor Co., Inc. established (Hondas first overseas subsidiary). 1964 Asian Honda Motor Co., Ltd. (Thailand) established 1965 Honda (U.K.) Limited established in London (the first market of Honda in Europe) 1971 Honda Motor does Brazil Ltda. established in Sao Paulo (presently Honda South America Ltda.) The key point lead to Hondas success is the continuous innovation that was found by Mr. Honda as a basis. Today Honda stands as the largest motorcycle manufacturer and the 9 th largest automobile manufacturer in the world. The market share of Honda until now is 10.2 percent and it is ranked as No. 5 in U.S (the most particular/ fastidious market). Honda Company also becomes a technological force in the motorcycle and automobile industries in Asia, Europe, and North America.
In 2006:
Honda Aircraft Company begins sales of its HondaJet Advanced Light Jet. HondaJet was also selected by Popular Science magazine as the winner of the publication's 2006 "Best of whats New" Award in the Aviation & Space category. Honda Philippines begins mass production at new motorcycle plant Integrated three dealer channels into one Honda brand Honda establishes subsidiary in Ukraine
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New automobile plant in Vietnam begins operations (Civic) and flexible car at Brazil... Launched the Gold Wing Airbag, the first mass-market motorcycle with an airbag system New company to conduct solar cell business established
In 2007:
Honda stated it is going to launch low-priced hybrids and advanced diesel technology in the near future, they were also voted the number one car manufacturer in the world for the third period.
In February 2008:
Honda announced that it would cease production of motorcycles in the United States in spring 2009.
Operating Data
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Depend on Operating Data, we can calculate that The Percentage of revenues/profit of each portfolio in 2007: Motorcycle Business: 13.44% Automobile Business: 78.46% Financial Service Business: 4.01% Power Product and Other Business: 4.09%
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Number of Employees worldwide In the Global Scale, Honda had 144,785 in 2006 and this number increases more than 20,000 in 2007; there are more than 167,231 associates in Honda group. The Financial Data and Operating Data has showed that Hondas consolidated net sales and other operating revenue for fiscal year 2007 grew 11.9%, compared with fiscal year 2006, to 11,087.1 billion. In Japan, because of the negative impact of currency effects caused by the depreciation of the Japanese Yen, increasing price of raw material, etcthe unit sales of Motorcycle Business and Power Business declined 6.4% and 3.4%. However, there is an optimal signal that the Power Product and Other Business is continuously increased. In Foreign market, the unit sale grew up 7.7% on Automobiles and 9.3% on Power Product. This year is the successful year of Honda in Other Regions because all of the Hondas businesses were grew up. However, this year was not really good for the motorcycles market of Honda in North America, Europe and Asia. Here are some index figure out the Hondas performance in Global Market.
2006 Return on Investment (ROI) Profit Margin Market Share 5.616% 6.00% 9.30%
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Debt to Equity Earnings per share Sales 2005) Asset 2005) Growth (based year 13.48% 28.48% Growth (based year 6,418,190(million yen) 260.34(million yen) 14.54% 7,430,982(million yen) 324.33(million yen) 28.17%
MOTORCYCLE BUSINESS
Net Sales 1,370.6 billion (11.8%) Operating Income 100.6 billion (11.7%)
Revenue from unaffiliated customers increased 11.8%, to 1,370.6 billion, from the previous fiscal year, due mainly to increased unit sales and the positive impact of currency translation effects. Operating income decreased 11.7 %, to 100.6 billion, from the previous fiscal year, due mainly to increase SG&A expenses (Selling, General and Administrative expenses), increased R&D expenses and the gain on the return of the substitutional portion of employees pension funds to the Japanese
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government recorded in fiscal 2006. This contributed to offsetting the positive impact of increased profit attributable to higher revenue and the currency effects that were caused by the depreciation of the Japanese Yen. AUTOMOBILE BUSINESS
Net Sales 8,889.0 billion (11.0%) `Operating Income 599.5 billion (4.6%)
Revenue from unaffiliated customers increased 11.0%, to 8,889.0 billion, due to increased unit sales and the positive impact of currency translation effects. Operating income decreased 4.6%, to 599.5 billion, due mainly to the negative impact of changes in the model mix, substantially increased raw material costs, increased SG&A expenses, increased R&D expenses and the gain on the return of the substitution portion of employees pension funds to the Japanese government recorded in fiscal 2006, which offset the positive impacts of increased profit attributable to higher revenue, continuing cost reduction effects and the currency effects caused by the depreciation of the Japanese Yen.
Net Sales 417.7 billion (12.7%) Operating Income 36.1 billion (0.6%)
Revenue from unaffiliated customers in power product and other businesses increased 12.7%, to 417.7 billion, due mainly to increased unit sales of power products and the positive impact of
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currency translation effects. Operating income was 36.1 billion, an increase of 0.6% from the previous fiscal year, due mainly to the positive impact of increased profit attributable to higher revenue and the currency effects caused by the depreciation of the Japanese yen, which offset the negative impact of the increased SG&A expenses and the gain on the return of the substitution portion of employees pension funds to the Japanese government that was recorded in fiscal 2006. FINANCIAL SERVICES BUSINESS
Net Sales 409.7 billion (33.5%) Operating Income 115.5 billion (27.6%)
Revenue from unaffiliated customers in our financial services business increased 33.5%, to 409.7 billion. Operating income increased 27.6%, to 115.5 billion, benefiting from increased profit attributable to higher revenue and positive impact of currency effects caused by the depreciation of the Japanese yen, despite higher interest rates to raise funds.
Corporate Strategy
Hondas portfolio includes three businesses: Automobiles business, Motorcycles business, Power business. Even though stepping into Automobile industry rather late at 1963, Honda quickly leads the industry with characteristics like superior fuel economy, optimum safety, and driving pleasure. Hondas sales and production in this industry prove successful steadily not just in U.S. but also in many regions worldwide. Meanwhile, motorcycle business is the first business of Honda, from 1963 with the event of the first oversea plant in Belgium, Honda has devoted in one basic rule: build products close to the customer. Honda has operated successfully in 28 motorcycle plant in 21 countries, as well as Honda R&D operations in the U.S., Italy, China, Germany, Thailand, and India. In 2005, the 150-millionth Honda motorcycle created, its business goal is to make Honda cycles more popular than ever.
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The first Power Product engine started in 1953, and now has expanded - includes tillers, portable generators, outboard engines, lawn mowers, power carrier Cumulative production of power products has exceeded 70 million units (May, 2006). Power Products are produced at 11 plants in 9 countries worldwide, sold in 156 countries, and used by around 5.5 million people annually. Honda is now expanding into robot industry with ASIMO, reaching the sky through Hondajet, providing financial services worldwide to enhance sales increasing. They all create a very promising and potential Honda in the future.
Business Strategy
R&D is sharpening the business advantage of Honda, together with the fierce competition between Honda and competitors, and they all define the B u s i n es s S t r a t e g y of Honda. One of the proudest things about Honda is its R&D system. With the systematic way of approaching, focus on durability, reliability and basic performance to establish a creative and innovative technical foundation. With the wisely approach to the future, the Honda products do care about the economical, environmental, and social issues This leads to a increase steady in American and Europe recently meanwhile the whole industry is going down by some external factors such as U.S.D. depreciation, Oil price raising, political recession Honda is keeping involving in the research and development that benefit people in the future through leading-edge technology and commitment to innovation that opens up new possibilities in mobility. With The Joy of Selling The dealership of Honda is also one of its strengths. Through creating products and services that provide the core values that make Honda unique, the Hondas associates around the world keep creating such inspiring experience for its customer. Honda put heartfelt endeavors into services, responding to changing values and increasingly complicated needs of customer worldwide. Its services focus on improving customer relations, with friendly and attentive sales, responsive service support, thorough maintenance and repairs. Life with a Honda Honda began unifying its multiple dealership channels into a single Honda sales channel, seeking to strengthen the Honda brand, enhance customer satisfaction, and help ensure lifetime customer loyalty. The manufacturing and distributing system of Honda are also sources for the succession of Honda. With the global network, Hondas global strategies somehow include the globalization characteristic. Honda has established independent local operation around the world and pushed local autonomy and proactive efforts to localize the needs regional with mutual understanding. The competition between Honda and others speed up year by year. This is somehow carry the win/lose characteristic.
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The world Automobile market is being taken by Asian Brands. In the U.S. market, the foremost threat to U.S. car makers is the emergence of Toyota, Honda, and Nissan that are threatening directly to the wealth being of these Big Boys here, General Motors the worlds current largest car manufacturer, Ford the pioneer of automobile industry, and some others big boys of Detroit. The raise of Honda and Toyota hit General Motor the most because they came so
Source: Honda Annual Report 2007
worldwide is Toyota Motor, but the competition around the world involve Hyundai, Volkswagen, Nissan, General Motor, Ford, Kia, Mazda The rivalry against these top car manufacturers in the world has created a work ethic that is unmatched in the American auto scene. With their constant improvement on their cars, the healthy competition that mostly in Japan - leads the way for the production of vehicles that gets more and more miles per gallon.
Operational Strategy
Honda operates in the worldwide market with 134 production facilities in 28 countries and at 31 R&D facilities in 15 countries, about 167000 Honda employees and associates serve 23 million customers worldwide annually. Hondas global operations are divided into 6 administrative regions responsible for operating. Hiring and engaging the people and philanthropic initiatives locally in the communities that Honda operates. Honda is pushing the independence of their local management and sales operations, at the same time with integrating and forward-looking plan for each region. They operate under the conduct guidelines that help member companies and associates in evaluating and managing risks, complying with laws and regulations, keeping a high level of transparency in operational level, thats all to maximize the worldwide customer satisfaction.
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expectation of their customers. That all bring the strategies of Honda from their enterprise level, through corporation, business, operational level, to individual strategy level, that spread the Hondas strategic spirit throughout the company.
C. DECISION MAKER
In the global business, many top managers still centralize their authority; make most of decisions of the company. In contrast, Honda follows a different way; most of decisions are made by a group of responsible persons, including Board of Director, outside directors, outside auditors. Honda decentralizes authority to their associates to maximize the flexibility and diversity in decision making process, and well adapt to the changes of global market. Making group decision of responsible persons in Honda is extremely effective. The theoretical advantage of this strategy is improving innovation and reducing risk, biased thinking. In fact, this strategic leadership style leads Honda to today success. For instance, the organization of Board of Directors or Board of Auditors includes not only inside companys employees but also external appointees. This feature helps Honda to make the distinction in global performing and competing. Outside company appointees play the role as supervising the execution of each board. As the result, the performance of each board becomes effective and efficient rather than organization with entirely inside company employees. By this strategy organizing, the company can ensure that working environment will be fair and strong without dubious cooperation. With the human assets style of leadership (according to Parker's text book), Honda manages its employees through promoting programs, principles and policies in supporting its organizational human resources. Honda especially focuses on human factors. According to Maslow's theory, when people's needs are satisfied, they are well motivated, resulting in being eager to contribute more to organization. With the Human Assets leading style and geocentric human resource management, Honda satisfies not only low needs (physics, safety, belongings) but also high needs of employees (esteem and self actualization). Therefore, Honda is more effective than a lot of other companies in motivating people, resulting in efficient, effective performance of employees and firm as well.
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Further improvements in the reduction of emissions from internal combustion engines and improvement of fuel efficiency Evolution of hybrid vehicles Promotion of alternative fuel-powered vehicles
Besides that, Honda puts endeavor to create better, cleaner and more fuel-efficient engine technologies, and to further improve recyclables throughout its product lines. The Company also plans to make further progress with fuel cells and solar cells, and to promote commercialization of solar cells. In addition, Honda has been further put its efforts to minimize its environmental impact. To this end, Honda sets global targets to reduce the environmental burden as measured by the Life Cycle Assessment, in all areas of business, spanning production, logistics and sales. Natural Disaster Affects Demand in the ASEAN Market, such as the shortage of oil affected to soaring gasoline prices. It has caused the price of almost the businesses -which need to transportations and vehicles- go up. Thus, the result was the automobile market to shrink
Cultural environment:
In 1969, the first automobile of Honda, imported to the United States, was N600. Because this model was built for Japanese market, while the American buyers prefer cars with bigger and stronger engine, resulting in failure of this product in American market. As a developed industrial country, The Japan Government attaches special importance to the Public Health Care. Besides that, Japanese tend to Declining Birthrate which led to Aging Population. The declining number of youth in the population leads to the declining number of licensed motorcycle drivers of Honda. In 2006, demand of Japanese consumer in the motorcycle market for motorcycles under 50cc of engine was displaced. The recent trend of Japanese is traveling, thus automatic-only vehicle licenses have been introduced, and the ETC(1) system has been expanded to include motorcycles. Each of these innovations has helped to improve the riding environment, the best years of effort. As a result, demand stopped dropping in certain categories during fiscal 2007. In 2008, Honda expects demand to shrink slightly to approach 720,000 units. To meet anticipated increases in the diverse recreational mobility needs of Japanese customers, Honda will work to meet customers demand focusing on customers satisfaction, developing Dream Shops in Japan which offer products and services of high value, concentrating on sport models (to satisfy the youth ones). As you know, Honda is the popular trademark in motorcycle market. One of the main points leads to the Hondas success is segmented right market. Depend on gender and their demand Honda
1 ETC System (Electronic Toll Collection System) This system for paying expressway tolls without stopping at toll booths uses a wireless system for toll collection by communicating between the antenna of a vehicle-mounted ETC unit and a toll collection machine.1
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had a researching about Consumer behavior in category to focus on what products will suitable with whom: Men and women have different style in vehicle of demand states and thus their needs from a scooter differed too: Men who carry load (carrying family, delivering goods, etc); there are reasons why they preferred a scooter that was strong, sturdy and powerful. Depend on those factors, Honda produced Honda Active with its metal body and > 100cc power to serve this segment. Women who likes move around with ease and comfort, they preferred a scooter with great mileage, fashion model, easy to maneuver and safe to ride. Depend on those factors, Honda produced Scoot Pep / Pep + with ABS (plastic) body and <100cc power was perceived as the best choice. This was reinforced by the fact that the dominant age band in the <100 cc segment was 18-24 year old young women.
Economic environment:
Honda conducts its businesses in Japan and throughout the world (including North America, Europe and Asia). A continued economic slowdown, recession and the sustained loss of consumer confidence in these markets, which may be caused by rising fuel prices or other factors, could trigger a decline in demand for automobiles, motorcycles and power products that may adversely affect Hondas results of operations U.S financial crisis has affected the economics over the world. Some commentators argue that Japan is already in recessionan appraisal that was reinforced by the biggest fall in five years in corporate capital spending for the last quarter of 2007. Shares in Japanese manufacturing corporations dropped sharply. Not only Honda lost 4.1 percent but also Toyota lost 5.1 percent too. Soaring gasoline prices and rising interest rate affect deeply in North American Market. According to Hondas annual report, The US market is divided into motorcycles and ATVs. In calendar 2006, Honda witnesses remained demand approximately on par with the previous year. Its the results of expanding on road models and declining in off road models. At the same time, however, ATV market still held fast in the sport category, in response to the appearance of new designs. The situation has gone bad in 2007, the affect of two things we mentioned above become profoundly. In fiscal 2007, Hondas unit sales in North America fell 18.2%, to 503,000 units. The shifts in market environment makes a change in motorcycles market, sales of new sports and off-road models were strong, but endure models experienced a sales decline. The same plight for ATV market, sales were just strong for new models. However, overall sales were caused to decline by shifts in market environment. Moreover, Total demand in the United States in calendar 2006 fell 2.6% from the previous year. Soaring gasoline prices in the summer buying season pushed up demand for fuel-efficient cars. This
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trend enhanced demand for subcompact cars and crossover-utility vehicles (Cubs), which aim for SUV(2) utility and are based on passenger car platforms.
Sport-utility vehicle (SUV): A vehicle designed and developed for recreational purposes
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The costs to comply with these regulations can be significant to Hondas operations. As we know that Middle East Areas play a very important role to supply the fuel for many industry activities. But the Policy situation in there is not stabilized and the war has occurred for a long time. Therefore, the gasoline price was instability -sometime increasing rapidly- so the customer has a confused attitude and not willing to purchase the products that used gasoline. As a result, it will heavily affect to the manufacturers like Honda, Toyota, and Ford
Technological Environment
Utilizing the most advanced information technologies, Honda has developed and innovated itself continuously. The changes in IT lead to almost Hondas operation were controlled more effective such as: On the production process: by using the innovation means of production and mode of production, like the auto fit machine, Honda can mass product to reduce the cost, save the time and increase the capacity On the Marketing process: Internet came on scene in 1995 and the innovation of multi media have replaced the mode of original marketing. Around twenty years ago, When Honda had a new product, how could Honda announced for the customers? Banners along the streets or adverting on new papers, magazines, etcthen waiting until customers pay attention to them. It was entirely positive way to approach. In term of customers, when you want to buy an automobile, you must go around many Automobile stores to get information about it. This way was not convenient and waste a lot of time to make decision. Nowadays, the time of Internet and Multimedia, everything becomes easier. Just one lick you can see what the world is going on, by this way Honda can build an information system to approach their customer effectively. Besides that, Honda can not only attract intention of the ones who need car but also the ones have not plans to buy it.
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rather than Hondas. This product will replace Hondas product in the market. Hence, simultaneous reducing market share and profit of Honda are the results. For example, for the product line of sport motorbike, R6 of Yamaha is the close substitutes of Hondas F4. If Yamaha can achieve an innovation to produce R6 with the lower price against F4, It can actually replace Hondas F4 on the market because customers have the same expectation on both two products. The threat of the entry of new competitors. The theoretical meaning is that in marketing with many competitors existing, the profit of each company will be lower than the maximum level. American Market as an example, Ford and Honda aggressively compete together in this market. Honda cannot get the maximum profit in this market because of the policies from American Government protecting domestically Company. Additionally, Honda has to spend money on accessing to distribution in American market. Moreover, it also finds difficulties in adopting the culture differences, etc. those reasons will reduce the Hondas profit level. Rivalry among existing competitors: Among five characteristics important to the automobiles industry analysis is the competitive rivalry. Three main rivals that Honda has to compete fiercely are Toyota Motor Corp. (TM), Ford Motor Co. (FM), and General Motor (GM). Whatever change in strategy of one of these competitors can have influences on performance of Honda. At the end of fiscal year 2007, FM reported 172,455 million dollars of sales and 16,418.5 million dollars of market capability, while GM experienced 181,122 million dollars of sales and 11,853.3 million dollars of market capability. Toyota with 299,394 employees generated 202,864 million dollars of sales in the fiscal year 2007. Honda as well as its three rivals always keeps on innovating, improving, researching and developing to compete effectively in this auto industry. For example, whenever one of these four company releases a new model, the others will catch up and have similar products to compete. Like when Honda has just released its FCX Clarity, the next generation of its fuel cell vehicles, GM put their fuel cell platform into the body of a Chevy Equinox SUV. A famous model of Honda, Accord, has been competing with its chief rival, Toyota Camry since its first appearance. Accord was released into market in 1976, and until 1983, Toyota introduced its Camry. Since then, these two models have kept on competing with each other. GM Malibu and Ford Fusion are also two models that GM and Ford use to compete with Accord and Camry. For, Toyota, and GM all can replace Honda in this auto industry. So, what Honda has to do is trying to improve its technology, research and development to create a competitive advantage, maybe as a Greenest automaker. The bargaining power of customers In business, if a company wants to exist it must create a good relationship with customers. Honda is a global company, it means Honda have a lot of competitors. So customers will confuse when they make
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decision for what Brand will be the best choice. It depends not only the famous company but also the price and quality. For example, In Vietnam on April 2007, Honda introduced Air Blade Scooter with functions like sport and fashion model, more fuel-efficient engine technology. It rapidly attracted the youth , the supply was not enough for demand. Then it made the shortage of Air Blade in the market and pushed price higher. Customer want to buy it must order and wait around one to two months. No longer after, Suzuki has utilized maximize the advantage of its competitors to its product. On July 2007, Suzuki introduced new model - Hayate Scooter - that have the same functions of Air Blade but set the amazing price (lower than 23%) and customer can take their product immediately. As a result, many customers change of their mind, therefore the market share of Honda to shrink. The bargaining power of suppliers One of the factor helps the company competes against with other companies is the ability to reduce the cost. Therefore, suppliers plays an important role to make the companys success. Suppliers may refuse to work with the firm or increasing prices for unique resources. Realizing the serious element, Honda purchases raw materials and certain components and parts, from numerous external suppliers. Moreover, Honda relies on some main suppliers for the items and raw material that use in the manufacture of it products. Honda has ability to obtain these supplies in an efficient and cost-effective manner is subject to a number of factor. Some of which are not within Hondas control, these factors include the ability to provide a continued source of supply and ability to compete with other company in obtaining the supplies. If Honda loss a key supplier, it may affect the capacity and increase the cost. There are some key suppliers of Honda in term of Metal Stamping Part : Takao Kinzoku Kogyo Co.,Ltd; Hirata Technical Co.,Ltd; Hongo Co.,Ltd; Kikuchi Co.,Ltd; Marujun Co.,Ltd, ect,Among these companies, Kikuchi Co.,Ltd deal with not only the supplier of Honda but also Nissans supplier. If Nissan was willing to purchase with higher price or had some benefit promotion than Honda, Honda might be affected on the capacity and increase the cost.
E. GLOBAL CHALLENGES
In this globally competitive business world, every firm has to face many challenges, and Honda does, too. There are four common challenges that Honda has to face: problems that cannot be solved, managing intangibles, managing diversity, and addressing new issues for which managers and organization are ill-prepared. In this part, we will discuss more about these challenges of Honda.
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In Europe, several factors negatively impacted automobile operations of Honda during fiscal 2001, including the appreciation of the yen, the weakness of the euro against the sterling pound and pricing pressure in the United Kingdom. Due to this business environment, Honda's automobile unit sales in Europe declined 23.3%, to 191,000 units, and net sales declined 30.8%, to 311.2 billion ($2,512 million). Because of the Asian currency crisis in 1997, Honda had to streamline local operations to ensure profitability within a small-scale production volume. These efforts include cost reductions, technology transfers, human resource development and exports to other regions. These efforts have allowed Honda to enhance its profitability and presence in this region.
Business Transactions:
To maintain a fair and sound relationship with business partners, Honda conducts fair and sound transactions. Honda starts with the selection of business partners. When they need to purchase products or services, they will select a business partner by comparing and evaluating in an impartial manner the terms and conditions offered by various business partners. After selecting, in their dealings with business partners, they will neither offer nor accept gifts or benefits beyond that normally considered appropriate. In addition, they also prohibit on improper exercise of positions and authorities. They will not exercise positions or authorities inappropriately to exact improper benefits from business partners; nor will they give business partners improper benefits.
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Challenge 4: Addressing new issues for which managers and organizations are ill-prepared.
Some problems have just occurred recently, but did not in the past, give Hondas managers considerable difficulties, because they are not well-prepared for them. Climate change is a good example for this situation.
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(1) Ensure rationality in general managerial decision; provide beneficial information in personal managerial decision; (2) Judge the usefulness of business decision; (3) Ensure efficient management and audit with high validity; and (4) function as an audit of management legality
TLCCL, 2001
However, everything always have two faces, that mean this model have little advantage.
(1) Because Honda uses directors room that means it is more expense time and difficult to make decision than small group. (2) Directors of board are often respond is more than one function that they need more knowledge and skills. (3) Directors and managers could be overload in job; they dont have time for other social activities.
Advantages
The basic advantage of a matrix structure is that it facilitates rapid response to change in two or more environments. For instance, when some changes occur in American market, the local company freely makes decision in order to immediately adapt to the market. Instead of waiting the decision from Parents Company, it has authority to themselves decides, resulting in saving time, cost and reducing risk! Matrix structure is flatter and more responsive than other types of structures. Hence, it permits Honda's associates efficiently, effectively exchange information together. In addition to speed and flexibility, matrix organization may result in a more efficient use of resources than other organic structures. Because highly specialized employees and equipment are shared by departments. For example, if the expertise of a computer programmer is needed in another department, he or she can move to that department to solve its problems, rather than languishing on tasks of low priority as might happen in a no matrix setting.
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Other benefits of matrix management include improved motivation and more adept managers. This is useful for long term performance of company
Disadvantages
Despite their many theoretical advantages, matrix management structures have been criticized as having a number of weaknesses. For instance, they are typically expensive to maintain, partly because of more complex reporting requirements. In addition, many workers become disturbed by the lack of a chain of command and a seeming inability to perceive who is in charge. Indeed, among the most common criticisms of matrix management is that it results in role ambiguity and conflict. For instance, a functional manager may tell a subordinate one thing, and then a product/project boss will tell him or her something different. As a result, companies that change from a comparatively bureaucratic structure to matrix management often experience high turnover and worker dissatisfaction.
G. ORGANIZATIONAL PROCESSES
Along with organization and structure component, process plays an important role in companys achievements. Process is the set of continuous activities of company in achieving its goals. In global business environment, Hondas processes uphold the Hondas competitive advantages, two important processes of Honda are Organizational Culture and Innovation Management
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Finally, Trust offers the meaning that relationship among associates is based on mutual trust. Every individual recognizes and helps each other when he or she is deficient, shares knowledge to complete responsibilities. Respect for the Individual also based on how to satisfy customers, business associates, and society. The Three Joys - Because of believing in the individuals value, Honda believes that each associate relates to Honda business would share a sense of Joy. This was named The Three Joys. The first one is The Joy of Buying offer for every Hondas customer. There are four steps to create this Joy. At first, customer must understand the products. Then customer accepts and decides to buy products. Third, customer must be satisfied. And finally, the customer will experience The Joy of Buying if products or services exceed their expectations. Secondly, The Joys of Selling- Because intermediaries directly respond to customers needs and wants. Thus, they play an important role in distributing products from Honda to end customers. When Honda products or services quality is high, the intermediaries will be proud to represent Hondas products to customers. And when offering them the positive relationship, Honda can increase the intermediaries Joy of Selling. The last one is The Joy of Producing which includes manufacturing, production engineering, and research and development. Producing quality products exceed customers and dealers expectation leads to experience of pride of Hondas associates. From the above factors (Respecting for the Individual and The Three Joys), Honda had come up with The Honda Co. principle including Maintaining an International Viewpoint, we are dedicated, the supplying products of the highest efficiency yet at a reasonable price and for worldwide customer satisfaction. Maintaining an International viewpoint means that the Honda Company should always keep understanding their position in the global scale to adapt to the continuous change of market. We are dedicated means that every associate in company has to continuously contribute to organization performance. The supplying products of the highest efficiency yet as a reasonable price means that Honda continuously research and develop new technology to bring customers products with excellent, efficient performance, as well as reasonable price. For worldwide customer satisfaction. Honda keeps awareness of being ahead of time. This means the company must spend all effort to meet the customers needs, anticipate the trend of global market. Thus, the can satisfy each and every customers expectations throughout the world.
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Building plants.
environmentally
responsible,
people -friendly
In Hondas concepts of leadership, the company focuses not only on the high quality, high efficiency, and low price products but also on the social and environmental responsibilities. Building a people-friendly plant is a key factor improve organization performance because of its well treatment policies positively affect employees attitude. It provides good environment and fairly treatment for every associate in company, resulting in increasing employees satisfaction and making them to well contribute to organization. Moreover, since the fact that the global environment is changing negatively, building environment-friendly manufactures helps Honda develop stably. Actually, it increases the high efficiency in using energy and material and profoundly reduces the carbon dioxide level simultaneously. This does mean that, Honda has contributed considerably in saving the environment.
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its philanthropy into many kinds of activities, among them, they focus on 4 major initiatives that are education, environment, traffic safety and community. Today Honda continues to keep leading position in pro-activities and sharing joy with everybody all over the world.
encourages and helps children and youths so that they can create and develop their power dreams. Since 1998, Honda has organized childrens Idea Contest in which children could draw a picture that may be cool and sent to Honda. After selection, some children will present in final round in order to
Striving to create a future society in encourage initiative thinking and confidence. In Thailand, Honda School Environment Challenge which Awards
Global Directions
has been held to help children to protect their local environment. Honda not only cares about children, but also creates career opportunities for students. 1.
Support educating our youth for the future
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Preservation. , Especially, Honda in New Zealand has TreeFund by which Honda spend money to plant ten trees for each car sold . As a result, Honda Treefund planted about 83.335 trees at the end of 2007. 2.
Traffic safety initiatives. Honda has been promoting traffic safety through high technology,
through training and education programs. As an Example in Vietnam, Honda was very successful with I Love Vietnam campaign with three messages:
3.
Safety, Quality and Social Activities. After more than three years, the campaign has been highly
effective thanks to the appreciation and agreement from the Government and community. From the statistical data, Honda showed that more than 5 million people participating in I love Vietnam program.
I. MANAGING PEOPLE
No firms can exist and develop without people. Besides processes and structures, people are factors that can lead organization to success. People are those who can create or destroy the organizations, so managing people is really an important part of the organizational management. Not only top managers but also all the employees play important roles in the organizations. They all contribute to the performance of organizations. Human resource management involves in definite dimensions like training, hiring, staffing, compensating or intangible ones like diversity, intellect, skills, abilities, or attitude at work. In this section, we will concentrate on two ways that Honda manages people: environmental training and ensuring diversity in employment.
Environmental Training
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Honda is one of the organizations that contribute the most to environment. It has committed to environmental conservation and spent a lot of effort to contribute to human health and the preservation of the global environment. To help its associates to have a full recognition of their own responsibilities and be able to make progress in the companys commitment to the environment as an integral part of their own work tasks, Honda provides them with the environmental training programs, part of Hondas training curriculum. For new associates, this training program helps them deepen their understanding of Hondas basic policy towards the environment. Immediately after entering the company, new associates visit Hondas plants to listen to explanations given by facility managers about Hondas environmental ideas and measures and to get hands-on experience in automobile and motorcycle manufacturing. In the process, they can increase their understanding of the environmental measures Honda is taking in its manufacturing process. Training programs are continuously provided to associates soon after they enter the Company so that they can perform their duties in consideration of the environment. Also, Honda associates access environmental information via the companys intranet. Honda is aggressively promoting activities focusing on energy and resource conservation and recycling as part of its efforts to encourage voluntary activities in the workplace. At NH Circle Conventions (presentation meetings attended by representatives of Honda associates all over the world) and at the Honda Green Conferences, associates give presentations on environmental problems, cost and resource savings, and recycling , successful associate environmental activities are also highlighted as good examples for all associates. In addition, these activities are promoted companywide and introduced in other Honda factories and offices. Because environmental problems are becoming more global, Honda makes associates more aware of the environment through these measures and encourages them to voluntarily act in an environmentally friendly manner in their business and personal lives. Environmental training is based on the Environmental Management System. Every factory and office develops plans for education and training programs conducted on the basis of the environmental management system and holds regular training events for general personnel, operators who are engaged in specially designated works, and internal environmental auditors.
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guidance on human rights based on Hondas basic principle of respect for the individual. This helps employees to know exactly what their benefits and rights are, so that they can freely show their own ideas, thoughts, and abilities. While many corporations tend to hire only graduates from a few elite educational institutions, Honda has an open-door employment policy, hiring based on individual merit, in which the most capable and motivated individuals available are hired. In addition to hiring new graduates, they also welcome talented individuals in mid-career, enriching the company with a diverse mix of personalities and experience. Beginning in July 2007, Honda instituted a policy of encouraging associates who left the company to care for a family member or accompany a transferred spouse to reapply when it becomes possible for them to return. Here are some statistics for reference: Hiring of new graduates
Besides that, Honda also expands its workforce by employing people with disabilities. Honda provides jobs to people with disabilities at its facilities in Japan in an effort to expand their employment opportunities. They also offer employment at their affiliates, Honda Sun, Honda Sun R&D and Kibounosato Honda. They try to create environments that allow those with disabilities to work along well with those without disabilities. Honda also tries to give equal opportunities to those with and without disabilities. Employment of individuals with disabilities at Honda factories in Japan currently stands at some 2.21%, well above the legally prescribed level of 1.8%, the graph below illustrate these figures. Reemployment of retirees is also a way that Honda uses to create its diverse workforce. Due to dwindling birth rates, the need to reinforce the social insurance system in Japan, and the importance of passing on the technical expertise crucial to the functioning of the workplace, since April 2003 Honda has had in place policies to create opportunities for those associates who reach the retirement age of
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60 even before the introduction of laws governing the employment of retired individuals. Along with knowledge capital, these are the principal intangible assets used by companies in a wide range of sectors to establish competitive advantage and to create value. Diversity is beneficial to both associates and employers. Although associates are interdependent in the workplace, respecting individual differences can increase productivity. Diversity in the workplace can reduce lawsuits and increase marketing opportunities, recruitment, creativity, and business image. In an era when flexibility and creativity are keys to competitiveness, diversity is critical for an organization's success.
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natural disasters, economic recession This management system is in charge of Risk Management Officer, a director in charge of risk management related initiatives. It also established the Companywide Response headquarters to address crisis situations. The last but not least, Retention and Management of Information on Execution of Business by Directors Execution of Business by Directors keeps the documents and other information related to the execution of business by directors are retained and managed appropriately. The Business Audits works under direct control of the president try to improve the internal auditing of subsidiaries and affiliates in each region. Meanwhile, the Disclosure Committee which consists of relevant directors care about matters related to the appropriateness and accuracy of corporate information to be disclosed in business result announcements and financial reports. As the internal control of Honda is rather multi-dimension, which covers nearly everything needed, this internal control and evaluation system is one of the strong factors enhance the Hondas successes in global scale business nowadays. Honda tracks its progress very good, each quarter, Honda issues fiscal quarter result with not only quarterly report, but also a lot of evaluating process, analyzing, and interpreting the last term operating. Based on its portfolio and geographic information, Honda analyzes and tracks its strategic and operational ways carefully. Moreover, with the session Prepare For The Future, Honda refocuses on some critical areas, to make sure the success of the current and the next term: Research and Development, Production Efficiency, Sales Efficiency, Product Quality are some of them in the last review of fourth quarter result in fiscal year 2008. In order to make the company run more effectively and efficiently, each time it evaluates, Honda also has changed some significant accounting policies, review its long-term and medium-term management strategy and management target, re-identify risk factors With the careful and systematic way of evaluation and controlling, In our opinions, Honda is a very good company to invest in. Regard to the duration of Honda, we think that with the social responsibility, operating effectively and efficiently like this, Honda will continue to last for long time. Everything can change, everything can happen, but with whats proved, Honda is in the right track of not only serve its shareholders, but also serve its stakeholders, share its effort to help build a better world. Honda is really a company that society wants it to exist.
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REFERENCE
Honda Homepages Website: http://world.honda.com/ Honda Philanthropy Report 2007 Honda Annual Report 2007 Honda Philosophy Honda CSR Report 2007 Honda Strategic Management
Corporate culture and global competition Umberto Furlan - The Honda philosophy Principles of Corporate Governance (May 2002) - THE BUSINESS ROUNDTABLE, 2-7 Honda strengthen structure rd operations Matrix Management and Structure - NEW ORGANIZATIONAL MODELS, MATRIX BASICS, ADVANTAGES, DISADVANTAGES, AND APPLICATIONS FORTUNE T e 2007 Accountability Rating (November 12, 2007). Our annual ranking of business responsibility, 13 Impact of Corporate Governance on Productivity: Asian Experience Dr. Eduardo T. Gonzalez. (2004). APO 2004, ISBN: 92-833-7030-9, 165-205 from www.apotokyo.org Law and Economics Workshop. Zenichi Shishido. (2004). Changes in Japanese Corporate Law and Governance: Revisiting the Convergence Debate from http://repositories.cdlib.org/berkeley law econ/Fall2004/1 The Diversity and Change of Corporate Governance in Japan. Gregory Jackson and Hideaki Miyajima.(2003). Strategic Management for a global world. Parker, Barbara. Honda - Wikipedia, the free encyclopedia Matrix management - Wikipedia, the free encyclopedia Cross-functional structures: a review and integration of matrix organization and project management | Journal of Management | Find Articles at BNET.com Cross-functional structures: a review and integration of matrix organization and project management from Journal of Management in Business provided free by Find Articles.
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Organizational culture - Wikipedia, the free encyclopedia Changing the Organizational Culture (Updated) (SWJ Blog) Schein's Organizational Culture & Leadership Effectiveness and Impact of Corporate Average Fuel Economy (CAFE) Standards The Maturing Domestic Market (1975-1985). Japan's Auto Industry. About JAMA An Overview. Japan's Auto Industry. About JAMA Corporate social responsibility - Wikipedia, the free encyclopedia Honda ranks top in UK for Corporate Social Responsibility Free Market Research Resource for the Market Research Industry available from the MRP. CNW Group | HONDA CANADA INC. | Honda ranked high by publications for environmental and corporate responsibility Honda, Tesco, Goldman Sachs Among Top 10 Green Giants Environmental Leader Green Business and Corporate Sustainability News Honda Worldwide | April 21, 2003 "Honda to Establish New Corporate Governance System" Honda Worldwide - Visit the official Honda global web site and find information on all Honda Motor and its subsidiaries and affiliates. Honda MPE - About MPE - Corporate Governance SSRN-Japanese Corporate Governance Practices in the Post-Bubble Era: Implications of Institutional and Legal Reforms in the 1990s and Early 2000s by Masao Nakamura SSRN-Japanese Corporate Governance Practices in the Post-Bubble Era: Implications of Institutional and Legal Reforms in the 1990s and Early 2000s by Masao Nakamura Honda Worldwide | April 21, 2003 "Honda to Establish New Corporate Governance System" Honda Worldwide - Visit the official Honda global web site and find information on all Honda Motor and its subsidiaries and affiliates. Honda Worldwide | Corporate Governance Honda Worldwide - Visit the official Honda global web site and find information on all Honda Motor and its subsidiaries and affiliates.
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