EMG20

Q5 (CONTROLLING)

I. Fill-out the blanks/ Identification/Enumeration: 1. ________________ is the process of measuring performance, in order to make sure that enterprise goals, objectives and plans are being accomplished. 2._____________________ is a control method which is the process of finding out whats being done and comparing the expected results expressed in financial or numerical terms to verify accomplishments or to remedy differences. 3-5. Types of Control Techniques 6-10. Five (5) general types of criteria or (critical point) standards II. Indicate whether the following is a preliminary/feedforward (FF), a concurrent (C), or a feedback (FB) type of control ___1. road testing a newly-purchased car ___6. certification of doctors prior to permitting them to practice ___2. daily cash flow report ___7. a governor (a mechanical device for automatically controlling the speed of an engine by regulating the flow of fuel) that controls the speed of a car or truck ___3. testing components from vendors prior to ___8. a final check of a report before it is sent to a client assembling new product ___4. ensuring that employees are properly ___9. individual employees checking their work to ensure it is correct trained prior to starting a particular function before passing it to someone else ___5. constantly checking cotton material for __10. sampling a batch of pills to ensure that the correct amount of irregularities as it is being produced proper chemicals is included therein III. The Control Process: Identify one specific area in your student/personal life where you may apply the control process as follows 1. Setting performance standard 2. Measuring performance

3. Comparing performance with the standard in No. (1) and determining (negative) deviation

4. Remedying unfavorable/negative deviations by taking corrective action

IV. Essay:

Explain the quotation below briefly but substantially:

What you can not SEE; you can not MEASURE what you can not MEASURE, you can not control what you can not CONTROL, you can not MANAGE

E.S.BIOtiful.always and forever 03-07-09