Department of Medical Laboratory Sciences

Test 2, CLSC393, Laboratory Management

Semester 1, 2016/2017

Name: Date:

Fill in the blanks with the word that best fits the description.

1. __________________________________ are external quality assessment programs in which

blind specimens are sent by an external agency for analysis and comparison with other
laboratories.
2. ______________________________________________________________________________
are the three criteria that a capital item must meet. (3 points)
3. __________________________________ is a mechanism through which work is done, products
and services delivered, and all parties ultimately rewarded.
4. __________________________________ is increased control, responsibility, and accountability
in the work situation; it is an expanded role in the management functions of planning, directing,
and controlling as they relate to the duties and content of the job.
5. __________________________________ is the branch of management that claims the role of
job analysis; it breaks down each task into its smallest components to identify areas in which
steps can be improved, eliminated, or streamlined.
6. __________________________________ is a part of the job description that includes the name
of the facility, the location (department, section) at which the work is performed, and a short
descriptive title of the position.
7. __________________________________ is a section that is the heart of the job description
document listing tasks, responsibilities, and functions that define the job; a summary and outline
of the parameters of the position.
8. __________________________________ factor is the monetary factor that is added to the cost
of an item, to cover expenses and obtain the desired profit.
9. __________________________________ include the formal educational and experience
qualifications; the technical, people, and physical skills necessary to perform the duties; and the
working conditions.
10. ______________________________________________________________________________
___________________________________________ Mention two of the areas in which specific
action plans should be implemented in a laboratory safety management program. (2 points)
11. ___________________________________ is a person who is able to work in many sections of
the lab and is assigned according to fluctuating daily and hourly workload needs.
12. ___________________________________ is the level of service expected from each unit that
affects the resulting workload and the types of personnel and the number of personnel scheduled.
13. ___________________________________ is a major determinant in scheduling, including the
skills of each worker, the employees’ flexibility in hours available to work, the paper
qualifications of the employee, and the total number of persons available to work.
14. ___________________________________ represents a commitment by the organization to
purchase a product or service.
15. ___________________________________ is establishing and declaring that a person has met
the standards by a professional organization.
16. Describe three examples of what laboratory policies may include. (3 points)
 17. List the ‘members’ that should be included in the safety committee. (3 points)

18. List four costs incurred in performing a hemoglobin test in the hematology laboratory. (2 points)

19. List the ways in which inventory checks can be done, indicating the most convenient and
commonly used method. (3 points)

Essay Questions (5 points)

1. Describe the employee objectives that job descriptions must meet? (5 points)
2. A). Explain the four issues that staffing must address to ensure that the laboratory has the
appropriate personnel to deliver a timely, high-quality service that meets the needs of the
patients? B). Define skeleton schedule. (5 points)
3. Mention five ongoing activities, in the lab, that can be defined directly as part of quality
management programs, and explain how they can be part of these quality management
programs. (10 points)
4. Explain the factors that should be considered in a job analysis. (10 points)
5. List and elaborate on five different types of information that a laboratory information system
(LIS) can provide. (5 points).
1.Patient parameters-including identification and status (admission ,transfer,discharge).
2.Test information –requisition ,stage of completion,dispatched ,collected and results.
3.Test result records, including current and cumulative patient reports, as well as associated
normal and critical ranges
4-Master test list
5-Financial functions
6-Productivity and workload monitoring
7-Quality management, including operational quality assurance and improvement (QA &I),
continuous performance improvement (CPI) parameters, producer quality control (QC),
and preventive maintenance schedules
8-Special processing requirements (microbiology, blood bank, pathology, special chemistry)
9-Interface with other computer systems, including host, references laboratory
6 Discuss the main parts of a standard operating procedure. (10 points)