Dennis Arms

June 9, 2007
BUS 0454 - Organizational Behavior
Week 1 - Case Study

Case 1.1: Drexler’s World Famous Bar-B-Que

1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers?

Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in
the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers
want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is a
very important piece to being an effective organization. You must give back to your environment.

2. Is Drexler’s an effective organization? Why?

Drexler’s is an effective organization. They value their customers, provide superior service and a great product. Drexler’s also adapts to the outside environment.
They expanded their restaurant in order to accommodate the growing client base. The organization also gives back to the community by sponsoring a softball team and
a Boy Scout troop.

3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment.

Beginning with the inputs the organization will input their values and supplies which they then process in order to generate a successful output -- their wonderful food.
Their product is a result of the values the organization and its employees hold. The output results in generating revenue which then goes back into the environment in
the form of attracting consumers to the area, sponsoring a local softball team and a Boy Scout troop.