Dated : 17 March 2009

PASSENGER RAILWAY RESERVATION

Presented by : Ashish Lal Sunil Singh Presented to : Mr. V. Subramaniam Virender

HISTORY

Passenger Reservation System in 1985. Booking Terminals. Interactive voice Response System. Touch Screen.

Passengers operated Enquiry Terminals.

RESERVATION SYSTEM

Any Reservation counter from 8 am to 8 pm. Prior to 60 days of Journey. One form for 6 persons only. Reserved ticket done through pre defined Logic. To save time & queues Agent is others guides.

PASSENGER RESERVATION SYSTEM

PRS networking of entire Indian Railway completed in April 1999.

Internet booking tickets in August 2002. Internet booking extended from 4 a.m. to 11.30 p.m. from March 2005.

Tatkal converted to separate coach in 2004. 1 million passenger transactions one day. PRS is running in 1200 locations and in 4000 terminals.

TYPES OF RESERVATION

Confirm Reservation for confirm Seat. Reservation against Cancellation. Waiting list Reservation. Online Reservation.

Tatkal Reservation.

PROCESS OF RESERVATION

Passenger writes reservation requisition form.

Submits to counter clerk.

Counter clerk calls from screen. Counter clerk enters form data. Triggers R and T processing. On ok processing, Triggers ticket printing. Issues ticket to Passengers. Update the system status.

PRS ENQUIRY SYSTEM

Indian Railways web-site, www.indianrail.gov.in offers PRS

enquiries on the internet Berth/Seat availability, Passenger Status,

Fare, Train Schedule etc

A maximum of 42 laces hits per day have been recorded National Train Enquiry System (NTES) website, www.trainenquiry.com gives dynamic information about the running status of any train and its expected arrival/departure at any given station

CONTI..
Mobile telephone based SMS enquiry service A new mobile phone based facility for rail users
viz., Train Delay Alert Service

Country wide extension of Universal Rail Enquiry

number 139 through setting up of Interactive Voice Response System (IVRS)

PREMIUM PASSENGER SERVICE

Offered through Mail express, super fast , Rajdhani & Shatabdi Trains. About 1520 Trains runs daily. Variety of services : AC first class. AC sleeper. First class. AC three tier. AC chair car. Sleeper class Ordinary chair car.

SPEED & ACCURACY

Less than 1 sec for local transactions. 3 sec for network transaction. Capable for providing transaction for 22 hrs per day.

Uptime of PRS is 99.5 + %.

CONCERT & COMPLEXITIES

44 types of quotas. 8 types of trains. 9 types of classes. 162 types of concessions.

127 types of bogies.

USING FOR INFORMATION TECHNOLOGY

A large complex Infrastructure System such as Indian Railways can benefit greatly from the intelligent use of IT.

Objectives :
Freight Revenue enhancement.

Passenger Revenue enhancement.

Improved & optimized service.