Questionnaire Topic: customer satisfaction

Dear sir/madam, I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your cooperation will be highly obliged & I assure you that this information will be use for study purpose only and will be kept highly confidential.

Chaudhari Mitesh (73-TYBBA) 1. Personal Details : Name: ___________________________________________________________________ Village: Taluka/ District: 2. Which product do you use? pipes Submersible Pump Other 3. Which companys pipes do you use ? TATA Duke Aroma pipes Other Specify __________

4. Why do you choose these pipes ? Good Quality Affordable price High brand name Other Specify: ________________________

5. How do you come to know about TATA pipes ? By advertisement By other customer

6. For what purpose do you use TATA pipes? For farming Other specify: ______________________ 7. Which factor influencing on your purchasing decision? Quality Brand image Durability Price Other

8. According to your opinion which companys pipes are better at present? TATA Duke Aroma Other specify: _______________________

9. Do you give the important warranty& guarantee at the time of purchasing the pipes? Yes No 10. Do you want any changes in TATA pipes? Yes No 11. will you suggest anybody to purchase TATA pipes? Yes No 12. Are you satisfy with the communication and behavior from TATA pipes office / Representative / Dealers? Yes No 13. Are you satisfied with product of TATA pipes company? Yes No If no than what is the major reason for dissatisfaction

___________________________________________________________ . 14. Any suggestion for TATA pipes / HR manager. ______________________________________________________________ __________________________________________________________ .