26 1433

Our Service Contract

Response time Formal reply from HR within 72 hours of

receiving the request

New recruits in grade D and above will be formally

inducted within 1 week of joining the Company.

Leave applications will be processed and settlement will

be paid to employees seven days prior to going on leave.

Loans and advances - applications received before noon,

will be processed the next day, and those received after
that will be processed in two days. Salary Certificates /
request for bank letters will be issued on the next day of
receiving the request.

Request for Embassy/Consulate letters will be processed

twice a week on Saturdays and Mondays.

Short listed C.V.s or placing an advertisement will be

actioned / handed over to the Manager within four days of
receiving the request. All jobs (except Management
grade A and above) will be internally advertised.

Internal advertisements will be placed on various notice

boards within four days of receiving the information.
2

Our Service Contract

Training evaluation will be completed on the last day of

the training programme.

Any change to Company Policy will be communicated to

the staff within a week

All telephone related jobs will be submitted to Saudi

Telecom within 48 hours of receiving the completed
application - and followed up on a regular basis

All employees will be advised about their passport /

driving license / Iqama expiry one month before expiry

Vehicle registration notification will be sent twice a month

(for Company owned Vehicles only)

Arabic/English letters to the Consulate and Traffic

Department will be ready on the next day of receiving the
request.

2003
3

Our Service Contract

Visa / Immigration Division our Service Contract

1.
2.
3.
4.

5.
6.
7.
8.
9.
10.
11.

12.
13.
14.

Time Taken

Business Visa
2 Days
Extension of Business Visa
2 Days
Issuance of Work Visa
7 Days
Stamp Residence Permit on Passport
from date of arrival (Full Process):
9 Days
Break-up
- Medical Test
2 Days
- Stamp Residence Visa
5 Days
- Issuance of Iqama
(after visa is stamped)
2 Days
Family Visa
2 Weeks
Transfer of Sponsorship
5 Days
Exit / re-entry visa
1 Day
Multiple Exit Permit
2 Days
Cancellation of Work Visa
2 Days
Office / Mobile Telephone
3 Days
Driving License against
existing one (after RP is
stamped)
5 Days
Vehicle Registration
2 Days
Accommodation repair request
3 Days
Business Cards request
7 Days

2003

No. Administrative Services

 :

HR Customer
(

Service

Management
)

to
Adherence
policiesHR

and

procedures

Highlight

hidden issues

to be
resolved

Time framed

HR business

process

HR Helpdesk

objectives

HR Function
helpline

Get client
feedback
on
HR

service

Enhance the

quality and

speed HR

departmental
response

& Workflow
Fulfilment

.......

:
:

:

 : ()


(
)

 : ()

HR Helpdesk

Annual Leave Request



(
) = %0


xxxxxxxxx

 :
HR Helpdesk

Approval/Log

%20

xxxxxxxxx

%20


Vacation request

Vacation request

Recruitment enquiry from a xx manager

Training enquiry
Payroll overtime request for
subordinates
New Mobile phone request

/ /

14

 : ( )

(
)

Approval/Log


C+

C&B

OCD

HRM+ AHRM

Grievances

OCD

HRM+ AHRM

PDR

OCD

HRM+ AHRM

OCD HRM AHRM ESO

Employee Suggestions

Training

OCD

HRM+ AHRM

Transfer

OCD

HRM+ AHRM

16

17

277
.
( )


.


.

( )

.

18