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Summer by Gagan 2
Summer by Gagan 2
Benckiser in M.P Report submitted to IPER PGDM for partial fulfillment of the requirement for Post Graduation Diploma in Management (2009-11)
COMPLIED BY: GAGAN SINGH MOKHA IPER-PGDM STUDY CONDUCTED UNDER THE GUIDANCE OF: Mr. ASHISH CHATURVEDI ASE, BHOPAL RECKITT BENCKISER INDIA LTD
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PREFACE
The researches provide an opportunity to a student to demonstrate application of his/her knowledge, skill and competencies required during the technical session. Research also help the student to devote his/her skill to analysis the problem to suggest alternative solutions, to evaluate them and to provide feasible recommendations on the provide data.
This project report is on A study of Rural Market - A Study on Project Deep-Dive Towns at Reckitt Benckiser in M.P Although I have tried my level best to prepare this report an error free report every effort has been made to offer the most authenticate position with accuracy. There are many differences in theoretical study and the practical study as the theories are applicable universally but when it comes to practical each situation differs from the other. To prepare this report I have visited the towns of those cities and worked for more than a week over there in Vidisha and Beena.
CERTIFICATE
ACKNOWLEDGEMENT
I would to grab this opportunity to thank first of all the almighty god who has given me the intellect so that I am able to perform work for my company and prepare this research report. Then I would like to thank my Dean Prof.A.S.Khalsa and my sir Prof.Hersh Sharma for providing me with this opportunity of having such a wonderful company like RECKITT BENCKISER for my summer training. I would like to thank my sir Mr.Ashish Chaturvedi-Area sales executive (Rural)-M.P and Mr.Vashu Kamdar- PSR who have been extremely dedicated towards me. Without your cooperation my knowledge about the FMCG sector would have been nil. You both have been very much cooperative and dedicated towards passing on the knowledge from yourself on to me. Sincere thanks to both of you sir. I would also like to thank my parents and my friends who have always been very cooperative whenever I need them. In the end I would like to thank all those who have been associated with my research project and this report.
CONTENTS
INTRODUCTION- FMCG SECTOR COMPANY PROFILE OVERVEIW AND HISTORY CONCEPTUAL OVERVEIW DEMOGRAPHY OF INDIA RURAL MARKET IN INDIA PROJECT DEEP DIVE
INTRODUCTION TO THE PROJECT CASE STUDY-INTRODUCTION TO DEEP DIVE TOWNS WORKING WITH THE COMPANY RESEARCH METHODOLOGY FINDING- ANALYSIS AND SUGGESTIONS COMPETITOR PROJECT IN RURAL SUGGESTIONS TO THE COMPANY LEARNINGS BIBLIOGRAPHY
Exports
India is one of the worlds largest producer for a number of FMCG products but its FMCG exports are languishing at around Rs 1,000 crore only. There is significant potential for increasing exports but there are certain factors inhibiting this. Small-scale sector reservations limit ability to invest in technology and quality upgradation to achieve economies of scale. Moreover, lower volume of higher value added products reduce scope for export to developing countries.
Product Characteristics
Products belonging to the FMCG segment generally have the following characteristics: They are used at least once a month They are used directly by the end-consumer They are non-durable They are sold in packaged form
Industry Segments
Main segments of FMCG sector are: Health and Personal Care
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Growth Opportunities
Large untapped rural market Export potential Increasing disposable income with result in faster growth revenue
Present Challenges
Competition from the unbranded players in rural market Bargaining power of consumers Lack of innovative approach in distribution channel Rising material, advertisement and distribution cost
"Me-too" products, which illegally mimic the labels of the established brands. These products narrow the scope of FMCG products in rural and semi-urban market.
Benefits of Industry
Low operational costs Presence of established distribution networks in both urban and rural areas Presence of well-known brands in FMCG sector
COMPANY OVERVIEW
Reckitt Benckiser is a global force in household, health and personal care products, delivering ever better solution to consumers. The company has the sales of over 6 billion pounds consistently going ahead of the industry due to its leading brands, its operation in over 60 countries and sales in 180, and its highly motivated multinational management. Reckitt Benckiser Group Plc. (Reckitt Benckiser) is principally engaged in the manufacturing and marketing of household, cleaning, health and personal care products. The company manufactures products related to several categories which include dishwashing, fabric care, surface care, health care, home care, personal care products and food. The company operates through 60 operating companies across 180 countries. The company has 13 directly held subsidiaries which include Propack, Reckitt Benckiser (Australia) Pty Limited, Reckitt Benckiser (Brazil) Limited, Reckitt Benckiser (Canada) Inc. Reckitt Benckiser Deutschland GmbH, Reckitt Benckiser Health care (UK) Limited, Reckitt Benckiser Inc., Reckitt Benckiser (India) Limited, Reckitt Benckiser Italia and Reckitt Benckiser (UK) Limited. The company is headquartered in the UK. The company reported revenues of (British Pounds) GBP 6,563.00 million during the fiscal year ended 2009, an increase of 24.56% over 2008. The operating profit of the company was GBP 1,505.00 million during the fiscal year 2009, an increase of 22.06% over 2008. The net profit of the company was GBP 1,120.00 million during the fiscal year 2009, an increase of 19.40% over 2008. In 2008, the BBC broadcast an investigation into the methods Reckitt Benckiser used to maintain the market share of the Gaviscon power brand. The company held Platinum status in 2005, 2006, 2007, and 2008 in the Business.
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Benckiser
Johann A. Benckiser founded a business in Germany in 1823. Its main products were industrial chemicals. Benckiser went public in 1997.
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Recent Development
Reckitt Benckiser Plc and Lancaster Square Holdings SL, have made a voluntary offer to the equity shareholders of Reckitt Benckiser India Ltd to acquire 41,91,339 equity shares of Rs 10 each, representing 12.73 per cent of the paid up equity share capital of Reckitt Benckiser India, at Rs 250 per share, payable in cash. The specified date is August 16, 2002. The date of the opening of the offer is September 2, 2002. The date of the closing of the offer is October 1, 2002. In aggregate, Reckitt Benckiser Plc and Lancaster Square at present hold 28,721,849 fully paid up equity shares of Rs 10 each, representing 87.27 per cent of the paid up equity share capital of Reckitt Benckiser India. After the open offer the company plans to delist its shares. Reckitt Benckiser Plc has received approval from the Foreign Investment Promotion Board (FIPB) for infusion of funds of Rs 403.19 crore for the open offer of its subsidiary, Reckitt Benckiser (India) Ltd. The parent has made an open offer to acquire the public shareholding of Reckitt Benckiser (India) at Rs 250 per share. The company is making serious efforts to improve penetration of the specialised toilet cleaner and to upgrade the habits of Indian consumer. For this purpose, Reckitt & Benckiser has recently tied up with sanitaryware major EID Parrys premium brand Parryware for a co-branding
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initiative in Delhi. The company has recently relaunched Cherry Blossom Shine in a handy and compact case. The company also launched the Mortein Xtra Power range of mosquito coils and mats. It extended the range of offerings of the Dettol brand further by recently introducing Dettol Extra Care soap and Dettol talcum powder. As part of its strategy, Reckitt & Benckiser has decided to pull out of its food products business. Its factory at Chetla, which manufactures the Robinson brand of barley, is proposed to be sold as a going concern. Negotiations in this regard are currently underway. The merged overseas parent, christened Reckitt Benckiser Plc, which holds 51 per cent of the company`s equity stake, was firming up its strategy to garner a higher share of the market for dish wash, home care, fabric care and health care products. Reckitt & Benckiser would draw up its strategy some time later in line with the parent company`s strategy. A decision on change in the name of Reckitt & Benckiser would also be taken after the legal formalities are completed in the UK. The merged parent is also working on a global e-commerce initiative strategy. Initially, however, this strategy will more likely to focus on B2B rather than B2C transactions. Reckitts Indian operations would, for the time being, continue to be channeled through the existing distributors` network.
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OUR VISION
Reckitt Benckiser passionately delivers better solutions in household cleaning and health & personal care to customers and consumers, wherever they may be, for the ultimate purpose of creating shareholder value.
CORE VALUES
Four key values:Achievement - Achievement makes them who they are. They dont just aim high, their aim to
achieve beyond expectation - to outperform. And they develop and support their people to outperform so they can all achieve results wherever they focus, be it products, profits or CSR.
Entrepreneurship - They encourage bold thinking and commercial drive. They allow daring
ideas to thrive and value the passion that people bring in turning ideas into great execution.
Teamwork - They pull together to succeed. As individuals they are competitive highachievers, but they bring their strengths together when needed to work as one united by common principles and attitudes, not rules and processes, to drive success.
Commitment - For them, the buck stops here. They take personal responsibility for their
areas of accountability and take the initiative in doing whats needed. They arent slaves to process or spoon-fed. Their people are given the latitude to do what they think is right within a framework for success. Leaders at all levels select people against this attitude and develop it further to ensure the sustainability of the business.
COMPANYS STRATEGY
Our clear and consistent strategy is to drive above industry growth and returns through: A disproportionate focus on driving our Powerbrands, global leaders in categories with high growth potential, and completing their international roll-out. High levels of media and marketing investment, and continuous innovation. Transforming net revenue growth into even better profit and strong cash flow.
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possible, making the products even better. At a time when consumers are looking harder for value for money, we are able to give them 10% more Vanish for the same price by reducing 70% of the plastic in the packaging. We moved from a round tub to a resealable pouch. This also helped improve Reckitt Benckisers environmental impact, which has remained an important focus even in more challenging times. Through our cost optimisation programme, we have managed to minimise the price increases we passed on to consumers to partially offset the rise in commodity costs. With this activity, and benefiting from the faster growth on our higher margin RB Pharmaceutical and consumer health care businesses, we have driven adjusted operating margins up by 80bps and delivered very strong cash flow. This has strengthened the financial position of the Company and allowed the return of funds to shareholders. We have increased the full year dividend by 45% and funded a 300m share buy back programme.
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Reckitts presence in India dates back to 1934 when a group company Atlantic (East) Ltd, started operations in India. Reckitt & Coleman India (RCI) was incorporated in 1951 to take over manufacturing operations of Atlantic East Ltd (AEL). Trading activities of RCI and AELs operations were merged in 1969. RCI was a wholly owned subsidiary of Reckitt & Coleman UK till 1970.
The companys name was changed to Reckitt Benckiser in 1999 by the global merger of Reckitt & Coleman Plc and Benckiser Plc in December 98. Activities & Products: Principal activities are manufacturing and distributing a wide range of household and personal products. Products of the Company include antiseptics, toilet care products, shoe care products, mosquito repellants and personal health care products.
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KEY PRODUCTS IN INDIAN MARKET Health and Personal Care Profile of category Products that relieve common personal or health problems. Antiseptics protect against infection and deliver germ kill. Analgesics, Cold/Flu/Sore Throat and Gastro-Intestinals are generally over the counter medications for common ailments like pain, fever, cold, flu, sore throat or heartburn. Suboxone is the Companys prescription drug against opioid dependence. Veet, our Depilatory product, removes hair leaving beautiful smooth skin. Our skin care range consists of products like Clearasil to fight spots and break-outs for visibly clearer skin and products like E45 for dry skin. Denture Care consists of both denture fixatives and cleaners. Market Position Dettol is the No.1 worldwide in Antiseptics. Nurofen and Gaviscon are leading Analgesic and Gastro-Intestinal brands in Europe and Australia. Strepsils is No.1 in Sore Throat globally. Veet is the No.1 depilatory brand worldwide. Suboxone is the global leader in prescription opioid dependency treatment. Clearasil is the No:1 brand in Europe across all markets it plays in. KEY BRANDS Veet Dettol Clearasil Strepsils Veet The world leader in cosmetic depilatory products. Trusted for its efficacious solutions, Veet markets a range of modern products that deliver beautiful, touchably smooth skin. Leadership is driven by constant product innovation, such as our new improved creams containing twice the moisturisers and our new High Precision Facial Wax which allows for precise and long lasting results at home. Principal Markets West and Eastern Europe, North & South America, Africa, Asia Pacific, Australasia Dettol The world's leading brand of Antiseptics and trusted champion of family health. Dettol is the gold standard of effective germ kill recommended by medical experts and healthcare professionals for its proven ability to protect families from germs. The brand remains up to date through the launch of new products relevant to changing lifestyles such as hand sanitizer, liquid hand wash, shower gel, all purpose cleaners, and antibacterial wipes. Principal Markets South Asia, Africa & Middle East, Asia Pacific, Europe, Australasia
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Clearasil The expert in spot care. Clearasil is renowned for its highly effective range of acne treatment creams, facial washes and cleansing pads, giving consumers the confidence of visibly clearer skin. Its strong position is continuously reinforced with innovation such as the re-launch of the Stay Clear range of products including our new Skin Perfecting Wash. Principal Markets N. America, Europe, Australasia, Japan. Strepsils Strepsils is the world's leading sore throat medicine. Trusted by consumers and pharmacists alike, the brand is now present in over 100 countries. From its inception as a sore throat gargle in 1950, the range has grown to a wide range of both lozenges and sprays giving consumer the choice they require in treating their sore throats. Principal Markets Strepsils is the No1 sore throat product with principal markets in Europe, Asia, Australasia, Africa and Middle East.
Surface care Profile of Category Five product groups. Disinfectant cleaners both clean and disinfect surfaces, killing 99.9% of germs. All purpose cleaners are ideal for many household surfaces, particularly in the bathroom and kitchen. Lavatory cleaners offer specialised cleaning and disinfecting for the toilet bowl and cistern. Specialty cleaners are designed for specific tasks from cleaning ovens to removing limescale. Finally, Polishes & Waxes clean and shine hard surfaces such as furniture and floors. Market Position No.1 worldwide in Surface Care with leading positions across the five product groups described above. KEY BRANDS Easy off Bang Lysol Dettol Harpic
Easy off Bang Easy off Bang is a new range of power cleaners launched in 2004. It is now in over 50 countries with the following range of products: Lime & Grime and Degreaser Triggers, Grease & Floors Dilutables and Stain & Toilet lavatory cleaner. Principal Markets Europe, US, Developing Markets.
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Lysol Lysol is the No.1 disinfectant brand in the U.S., with over 50% of households using Lysol products. Families have trusted the brand to help keep their homes healthy for over 100 years. Hospitals across the U.S. also trust the brand to satisfy their cleaning and disinfecting needs. Principal Markets North America, South America, Asia Pacific, South Asia
Dettol Dettol offers the No.1 anti-bacterial cleaning range in the UK. Launched first in 1984 as Dettox with Dettox Antibacterial Cleanser, the anti-bacterial cleaning range has now been regrouped under the Company's other strong Antiseptic/Disinfectant brand, Dettol. Dettol Anti-bacterial Surface Cleanser safely kills harmful bacteria such as Salmonella, Listeria and E-Coli but contains no bleach and leaves no taint or odour, so it's safe to use around young children and on food preparation areas. Principal Markets UK Harpic Launched in England in the 1920s, Harpic toilet bowl cleaner has been successfully extended to 47 countries on a platform of powerful cleaning. Harpic provides a full range of liquid toilet bowl cleaners, tablets, wipes, toilet bowl blocks, cistern blocks. Principal Markets Africa & Middle East, Asia Pacific, Europe, Latin America
Fabric Care Profile of Category This category consists of five product groups used for cleaning and treating all fabrics. It covers products used before, during or after the main laundry wash cycle. Fabric Treatment products remove stains from clothes, carpets and upholstery. Garment Care products are specially formulated for washing delicate fabrics. Water Softeners protect the machine and laundry against the build-up of limescale and other deposits. Fabric Softeners are used for softening and freshening fabrics and ironing aids help make ironing more convenient. Laundry Detergents clean fabrics in washing machines.
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Market Position No.1 worldwide in Fabric No.2 worldwide in Garment Care. Principal Markets France, Turkey, Germany, Russia, Italy, Spain, UK, Greece, Belgium, Switzerland (sold under Calfort brand name in Italy). Vanish Vanish is the leading global trusted stain removal expert for both fabrics and carpets. For stains on your fabrics, Vanish is available in both in-wash formats and pre-treat. Recent launches in the Vanish range include Vanish Oxi Action Crystal White (2006) which not only removes stains from all your white garments, it also restores them to their original bright whiteness. Vanish Oxi Action Magnets (launched 2007) is a unique sachet which contains a dose of Vanish which is released during the wash cycle and attracts and traps dirt and colour runs on its sachet. Whether you are dealing with a stain on your clothes or on your carpet, Vanish provides amazing, effective and safe stain removal: all stains gone, right before your eyes. Vanish: trust pink, forget stains! Principal Markets UK, Russia, Korea, Spain, Italy, Germany, Sold under Spray n Wash and Resolve brands in the U.S. Treatment and Water Softener categories.
Australia,
Poland,
Turkey
Home Care Profile of Category Consists of three categories. Air Care products remove odours and add fragrance to the air to create an ambience. Various formats include: autosprays, electrical plug-ins, aerosols, gels and candles. Pest Control products offer solutions to domestic infestation. The category includes insecticide and rodenticide products in formats such as coils, mats, baits, traps, vapourisers and sprays to prevent infestation and to kill pests. Shoe Care cleans and protects shoes. Market Position No.2 worldwide in Air Care, Pest Control and Shoe Care. KEY BRANDS Airwick Mortein Airwick
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Air Wick was first launched in the USA in 1944 with the invention of Air Wick Liquid, a wick in a glass bottle of liquid, which absorbs odours as it is pulled up within the bottle. Airwick is now present in 85 countries offering consumers a large and growing range of fragrances and formats including plug ins, battery operated devices, candles, gels and aerosols. They are used to freshen or add fragrance to the air, but also, increasingly to create ambience. Principal Markets Europe, North America, Asia Pacific
Mortein Mortein was first launched in the 1880s in Australia. It has been successfully launched throughout New Zealand, South Asia and the South Pacific. This pest control brand is famous for the 'Louie the Fly' cartoon character advertising in Australia which has been used for over three decades. 'Louie' is now being used in South Asia for Mortein, and in Malaysia, Singapore and Thailand for Shieldtox. Principal Markets Asia Pacific, South Asia.
Food Profile of Category The Food business is focused on products that liven up the flavour of your favourite foods and make meals more enjoyable. Our major segments are mustard, barbecue sauce, hot sauce and French Fried Onions. While the category is focused primarily in North America, our famous food brands are distributed and sold in more than 55 countries. More than 90% of our portfolio is made up of number one or number two brands. Market Position Frenchs is the leading brand of mustard in the world; its North American market share is more than 30%. Franks RedHot Sauce is the regions number two hot sauce and Cattlemens Barbecue Sauce is the number one barbecue sauce in Foodservice.
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MAJOR PLAYERS
Hindustan Lever Limited (HLL)
HLL is India's renowned and largest Fast Moving Consumer Goods (FMCG) Company. It is a leader in Home & Personal Care Products, Food & Beverages having widespread marketing & distribution network all over India. HLL covers 1 million retail outlets and 50000 villages with 7000 redistribution stockists. The distribution network of HLL is spread all over India. Its primary sale is to the redistribution stockists and the secondary sale is carried out by the stockists to various wholesale and retail outlets. With this backdrop in the FMCG market, HLL planned to e-integrate the entire distribution network and aspired for a software that takes care of various phenomenal issues of the stockists. Challenge: Over 7000 Redistribution Stockists (RS) of HLL are responsible for reaching the nook and corner of the consumer market and make the HLL products available wherever required. The Redistribution Stockists (RS) of HLL obtain stock from the C&F agents and store it in their gowdown and distribute the stocks through their sales network. These were the areas of concern: Manipulation of schemes offered by HLL - HLL offers secondary schemes for the retailers to promote sales. The chances of manipulating these schemes were high and no effective approach was prevalent to keep track of whether the schemes reach the retailers or not. Normally, the dealers of HLL deal with numerous products and are engaged in frequent sale and distribution activity. Hence, they hardly had any time to keep track of the stock movement. This led to piling up of non-moving stock. As the principal company is unaware of the stock level, it periodically sends the stocks to the distributor. This led to dumping the non-moving stocks. The distributor had no powerful means to control this, as he himself does not know the stock level. The billing and reporting were time-consuming process for the RS. The report formats changed very frequently and the distributors had difficulty in providing the reports in required formats. RS was barely able to keep track of the salesperson performance. Solution: HLL has chosen Wings to e-integrate its entire distribution network using Wings SCM exclusive software designed for Distributors & Stockists. Wings SCM provided innovative solutions to surmount the difficulties in the earlier system. Wings SCM handles schemes efficiently. It has controlled manipulation of schemes to a great extent. Whenever the schemes are declared by HLL they are defined in Wings. Hence, each time a sales invoice is raised automatically the scheme benefits are included in the bill. This ensures that the retailer gets what is intended for him.
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The inventory module of Wings efficiently handles stock movement and helps the RS to keep track of the stock movement and stock balance at any point of time. The effective reorder management resulted in maintaining sufficient stock at all times. Wings designed flat file reports exclusively for HLL. These reports display the purchase, sales and stock balance of the stockist. These files are updated in the HLL website. This enables the principle company to keep abreast of the current market demands and the stock to be sent to the distributor. Reports as you want - The Report Writer utility enables the stockist to design and get the report in whichever format they want it. Once the data is available Wings can represent it in the desired format. Load Charts - Once the distributor generates the sales invoices of a particular day, Wings automatically generates the load chart based on it. This chart displays the load i.e. the quantity of each item to be loaded in the van, for each beat. Collections - Wings has various collection modes. The stockist can enter salesman-wise, beat-wise, date-wise, profit center-wise, product-wise and party wise collections details. Compatibility with other software - Wings supports export and import of data. This feature is helpful when a distributor is dealing with various principal companies and is using different software for each principle company. The distributor can either import the data from other software to Wings or export the data in Wings to other software to get the consolidated reports. 3-Dimensional Reports - Wings helps to filter the reports by period, product and customer. This enables the stockist to analyze the sales data in various aspects. DOS Printing - Wings supports DOS printing. This makes printing faster.
Our Management Approach Johnson & Johnson is a company of enduring strength. We credit our strength and endurance to a consistent approach to managing our business, and to the character of our people. Our Views & Positions As a global corporation, what we believe and what we do has an impact on the challenges and opportunities facing health care and business today. Corporate Governance Our Credo values guide the actions of people throughout the Johnson & Johnson Family of Companies. These values extend to our accounting and financial reporting responsibilities. Company Structure See how our Family of Companies is organized. Our People & Diversity People and values are our greatest assets and diversity is a central part of the cultures across the Johnson & Johnson Family of Companies. Our History Johnson & Johnson was founded more than 120 years ago. Since then, weve brought the world new ideas and products that have transformed human health and well-being.
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DEMOGRAPHICS OF INDIA
The demographics of India are remarkably diverse. India is the second-most populous country in the world with over 1.18 billion people (estimate for April, 2010) and consists of more than one-sixth of the world's population. It contributes 17.31% of the world's population and projected that India will be the largest populated country by 2025 surpassing China, and by 2050 it will have over 1.6 billion people. India has more than two thousand ethnic groups, and every major religion is represented, as are four major families of languages (IndoEuropean, Dravidian, Austro-Asiaticand Tibeto-Burman languages) as well as a language isolate (the Nihali language spoken in parts of Maharashtra). The Indian subcontinent has long been one of the worlds most populous regions, but as in many of todays developing countries, population growth took off in the 20th century. India began the century with a population of about 238 million and ended it with 1 billion. India added another 100 million by 2006, when its population reached an estimated 1.1 billion. This phenomenal growth followed a century of relatively stable population size, according to most historical estimates. India is often described as a collection of many countries held together by a common destiny and a successful democracy. Its diverse ethnic, linguistic, geographic, religious, and demographic features reflect its rich history and shape its present and future. No fewer than 16 languages are featured on Indian rupee notes. It is also only the second country to achieve a population of 1 billion. While it is an emerging economic power, life remains largely rooted in its villages. Only a small fraction of Indians are benefiting from the countrys expanding industrial and information sectors. India has more people than Europe, more than Africa, more than the entire Western Hemisphere. Indias population will exceed that of China before 2030 to become the worlds most populous country, a distinction it will almost certainly never lose. Just one group, Indian boys below age 5, numbers 62 millionmore than the total population of France. Indias annual increase of nearly 19 million contributes far more to annual world population growth than any other country.
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This gives a proof of the working pattern and residence of the population in our country. Over 70 per cent of Indias population still live in rural areas. There are substantial differences between the States in the proportion of rural and urban population (varying from almost 90 per cent in Assam and Bihar to 61 per cent in Maharashtra). Agriculture is the largest and one of the most important sectors of the rural economy, both as a contributor to economic growth and employment. Its contribution to the GDP has
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declined over the last five decades but agriculture still remains the source of livelihood for over 70 per cent of the countrys population
Just 11 percent of Indians lived in large cities of 1 million or more residents. Many Indians who live in relatively populated areas are classified as rural because their communities are highly dependent on agriculture and lack the population density required for the official urban designation. In general, India classifies communities as urban if they have at least 5,000 people; a population density of at least 400 people per square kilometer (1,000 per square mile); and less than 25 percent of the male labor force engaged in agriculture. Accordingly, many of the 16 percent of Indians living in places with 5,000 to 19,999 people are classified as rural. Throughout most of India, rural residents have lower educational levels, higher mortality and fertility, higher poverty, and fewer modern amenities than urban residents. Rural-to-urban migration has been much slower than in Latin America and in other world regions. Most Indians live their entire lives within a relatively limited geographic area.
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This indicator clearly suggests that in the future also the population of the rural sector would be in more dominance over the urban sector. Hence the market has a very great potential.
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http://populationcommission.nic.in/facts1.htm
When we have a glance at this chart the population growth rate of the rural sector is most in the states of Bihar, Uttar Pradesh, Madhya Pradesh, Rajasthan and Orissa which tends to around 55%. This is then followed by Andra Pradesh, Karnataka, Tamil Nadu and Kerala by 14%. A dominance of southern sates is felt.
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My project deals with the working of the company in the rural market of Madhya Pradesh. The company has come up with a new strategy of targeting the rural sector to increase the size of its cake in terms of market share. Before moving further to research work we will have to study demographic features of our country, the size of the rural sector and the companys initiatives that is the project DEEP DIVE specially targeting the rural sector. Thorough study of all the above head is required before coming up with any conclusion or suggestion. For preparing a well defined and detailed report I was assigned a task of working in the rural market of Madhya Pradesh. A detailed report of the Deep Dive towns namely Vidisha and Beena have been studied in detailed by me in my project which would be discussed in the later stages of the report. The report of the Deep Dive towns is further made after continuous working in the towns on field and carefully observing the towns during the training duration. If the company manages to maintain its strategy of the rural sector the a greater chunk of market share is awaited for the company as the urban sector is to its saturation level and the 70% of this sector has been remained unexplored. Now the war from the urban market is likely to shift its pattern towards the rural sector.
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RB - Way Forward
Focusing on 4A principles Focus initiatives to address some/all of the 4As
Availability- The first challenge is to ensure availability of the product or service. India's 627,000 villages are spread over 3.2 million sq km; 700 million Indians may live in rural areas, finding them is not easy. However, given the poor state of roads, it is an even greater challenge to regularly reach products to the far-flung villages. Marketers must trade off the distribution cost with incremental market penetration.
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Affordability- The second challenge is to ensure affordability of the product or service. With low disposable incomes, products need to be affordable to the rural consumer, most of who are on daily wages. Some companies have addressed the affordability problem by introducing small unit packs. Acceptability- The third challenge is to gain acceptability for the product or service. Therefore, there is a need to offer products that suit the rural market. One company which has reaped rich dividends by doing so is LG Electronics. In 1998, it developed a customized TV for the rural market and christened it Sampoorna. It was a runway hit selling 100,000 sets in the very first year. Because of the lack of electricity and refrigerators in the rural areas, Coca-Cola provides low-cost ice boxes a tin box for new outlets and thermocol box for seasonal outlets. Awareness- Building awareness is another challenge. Fortunately, however, the rural consumer has the same likes as the urban consumer movies and music and for both the urban and rural consumer, the family is the key unit of identity. However, the rural consumer expressions differ from his urban counterpart. Outing for the former is confined to local fairs and festivals and TV viewing is confined to the state-owned Doordarshan. Consumption of branded products is treated as a special treat or indulgence.
Amongst the fourAs the major ones are the awareness and availability. All the game relies on these two As rest two are secondary in the hands of the consumer.
Ultimately these all efforts were made by the company to further achieve 35% business growth across Deep Dive towns.
Improved Coverage- Total of 766 Towns (>2Lacs of business) to be enrolled in the program 25% of numeric distribution covering 58% of SS Channel business 53 additional PSRs required 7 additional ASEs 1054 Mandays to be increased Differential Visibility- Differential Visibility Tools to ramp up in-Market visibility across these towns Dealer Boards (34150 Nos) Tin Plates (22980 Nos) Wall Painting (766000 Sq Feet) In-Shop Branding (500 O/Ls) Trade Initiatives-Structured WS program across >3.5Lac Sub-DB towns Top 4 Parties across 288 towns to be enrolled into the program Target delivery incentive for the WS parties 0.6% incremental spend Team Incentive- ASM/ASE/PSR to be incentivised on Deep Dive Targets To be integrated in the standard incentive Design Sub-DB Incentive- incentive for program Sub-DBs on planned Business ach Target incentives of Rs3500/6000 for two quarters in the year Integrate the same in Sub-DB Incentive for 2010
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2. Differential Visibility
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4. Sub-DB Incentive For the enrolled Sub-DBs Incentive for Q1 (only Quarter 1) on delivering the Deep Dive target Slab 1 (>3.5 Lacs per month) Gift worth Rs6000/ Slab 2 (2-3.5 Lacs per month) Gift worth Rs3500/This incentive integrated with Sub-DB incentive for Half-1 2010 - Sub-DB program brochures would be carrying all the details
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Stockiest margin- according to the stockiest there must be an further increase in the margin for him as he suggests that he works on a very little margin. Target incentive programs- the stockiest wants good target insensitive programs as it acts as a beneficiary position in terms of monetary benefits for the stockiest and he gets attracted towards them.
Suggestion by the stockiest: Effective schemes Effective consumer offers. Dispatching the ordered goods only by the super stockiest. Inspection of the delivered goods.
GROWTH PROSPECTS IN THE TOWN: When we put focus on targets the whole picture seems to be quite positive from the point of view of the company. The attainment of targets clearly defines that the town is in the growth stage. In 2010 Quarter first targets set by the company for the town were 7.50 while the town achieved much more than the expected that is 9.46 which was a very positive sign for the company while comparing with the Q1 target of 2009 that was 5.55. In 2010 Quarter two targets set by the company for year 2010 was 9.90 and the achievement was of 9.96 which again indicated growth while comparing with the Q2 target of 2009 that was 7.34. In 2010 when we compare half yearly targets the set target was 17.40 while the achievement was of 19.42 while it was 12.89 as compared to 2009. In 2010 the town indicated a achievement% of 126% in the Q1 while 101% in the Q2 while for the half yearly was 112%. After analyzing all the sales data it clearly suggests that the town is very well in the growth stage and will come out with flying colors in future.
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Expectation of the stockiest: Stockiest margin- according to the stockiest there must be an further increase in the margin for him as he suggests that he works on a very little margin.
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Target incentive programs- the stockiest wants good target insensitive programs as it acts as a beneficiary position in terms of monetary benefits for the stockiest and he gets attracted towards them. Revision of targets.
Suggestion by the stockiest: Stockiest suggest that smooth functioning of the company is not visible. The company must understand the culture, market environment and adjust accordingly and flexibly towards the stockiest. Market criticalities must be understood at the upper level. Its not an easy task to perform sales in rural. Six monthly targets must be accordingly month wise so that burden on the stockiest is not on the last month.
GROWTH PROSPECTS IN THE TOWN: When we put focus on targets the whole picture seems to be in a doldrums from the view point of company as well as stockiest. Targets are not being met. In 2010 Quarter first targets set by the company for the town were 9.85 while the town achieved 9.95 which was a very positive sign for the company while comparing with the Q1 target of 2009 that was 7.29. In 2010 Quarter two targets set by the company for year 2010 was 14.10 and the achievement was of 8.19 which indicated degrowth while comparing with the Q2 target of 2009 that was 10.44. In 2010 when we compare half yearly targets the set target was 23.94 while the achievement was of 18.14 while it was 17.74 as compared to 2009 again a situation of degrowth. In 2010 the town indicated a achievement% of 101% in the Q1 while 58% in the Q2 while for the half yearly was 76%. After analyzing all the sales data it clearly suggests that the town going in a degrowth stage, no growth is been observed in terms of figures and sales. This is mainly due to the migrating laborers which came to Bina for the purpose of building oil refinery and the laborers have left so the sales has drastically gone down. But I the near future the sales is likely to go up as when the refinery starts the trade in that area will boom and it will be an win-win situation for both company and the stockiest.
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Its very important aspect of rate decision because this is the method on which we provide rate to distributer and mainly to retailers. We convince our retailer on the basis of schemes which company provides on different products, so in order to convey them what all the benefits company is providing them on different products we should know the method that is used to deduct scheme % and provide with the actual amount they will save on MRP. We first start with the margin that is company fix % that company provide on all products that is been calculated on MRP. Now this is calculated by division of MRP by (100 + % margin). Now this the rate without deducting the scheme, now before we deduct scheme we have to first deduct VAT because scheme is being calculated before VAT being charged. Vat is deducted same as done for margin that is Amt after margin divided by 100+ % of VAT. Now after this scheme is being deducted from amt after deducting VAT that is = Amt after deducting VAT - (Amt after deducting VAT*% scheme), now again for final calculation of rate vat is being added than the amt after this is the final amt which is provided to retailers. Now for Distributers, margins for distributers are calculated same as for retailers on MRP and also schemes also is calculated likewise. Thus this is the method how we calculate rate of different products with the help of excel.
MARGINS Cherry full products, Mansion polish and Harpic al products 12% Dettol soap 8.5% Robin products leaving powder 12% Robin powder, Lizol full and rest all products leaving Pharma 10% All pharmacy products 16%.
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PSR BOOKLET
PSR booklet is a very important tool in the hands of PSR provided by the company. Its a book which consist of a number of inbuilt feature which are helpful for PSR to maintain there record, make there future plan and also keep a track on there working so as to where they have reached and how far they have to go. Its half yearly record maintained book. PSR booklet primarily consist of Permanent journey plan of the PSR which has to be filled by PSR according to him that what work plan he will follow in future have to be noted in it which is helpful for them. Than it consists of summary sheet which keeps a record of SUB_DB name and there average sale and next page consist of SUB-DB target and also its achievement. Now this is very important so as to keep a eye over our target and there achievement and also evaluate our performance that we are working with the pace or we are lacking our target. It consists of Micro Target Sheet which is a tracker of every week of working in the market. Its helps to track out every week progress of secondary sale. It also consist of Visibility summary sheet which keeps information about how many Dealer boards, tin plates and how much in store branding is being done in which town and retailer name. This has made a critical task easy so as to keep record of various visibility tools was difficult but with the help of this booklet it has becomes easier and also malpractices can be stopped with the help of this. It also consist of Top wholesaler details and also there targets and there achievement, and also a KPI tracker that is the key product integrator which is track of the key products of RBI
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RESEARCH METHODOLOGY
Research methodology is a very organized and systematic way through which a particular case or problem can be solved efficiently. Sources of Data Data refers to a collection of natural phenomena, descriptors, including the results of experience, observation or a set of premises. This may consist of nos., words or images particularly as measurements or observations of a set of variables. There are two sources of data: Primary Source
To study the retailers of the both the cities I designed certain parameters and worked in the markets for lot of those keeping those in mind. It was basically a observation based case study for the company. What the retailer feels is to known that is the critical touch point and what I personally felt that if I will directly ask the retailers there would be manipulations in my data. Hence I designed those parameters and worked in the market accordingly and gathered information. After gathering the information I have analyzed it carefully and prepared a suggestion report for the company for both the towns. Secondary Source
To study the companys Deep Dive initiative I took help from the internal secondary sources from the marketing department of the company. To identify the rural sector of our country help from the internet was taken.
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ANALYSIS OF DATA
Parameter- Are you satisfied with the products offered by the company?
VIDISHA
SATISFIED 83%
NOT SATISFIED 8%
BINA
NEUTRAL 15%
SATISFIED 77%
ANALYSIS- When we look at the satisfaction rate it is fairly good and acceptable for the company as over 75% of the retailers are satisfied with the products of the company and those who were not came up with a reason that prices are premium and affordability factor came into consideration. While the major chunk says that are pretty much satisfied by the products offered. The reaction of the retailers towards the products of the company is very much positive as the figures of 83% and 77% very clearly suggest the whole picture. While the neutral one was those rarely cared what the company was offering they just knew about serving the customers.
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PARAMETER- Are you satisfied with the promotion done by the company at top level?
NOT SATISFIED 4%
VIDISHA
NOT SATISFIED 9%
BINA
ANALYSIS- again the satisfaction among the retailers is quite good as the figures of 69% and 73% feels that the promotional campaigns at the top level are quite good by the company. While the neutral ones felt that the demand for the products would remain whether promotional activities be performed or not this was felt by 18% and 27% of the retailers of the respective towns. While a chunk of retailers that were 4% and 9% felt that the promotional facilities of other FMCG is far much better than RBI.
NOT SATISFIED 9%
VIDISHA
BINA
NOT SATISFIED 14% NEUTRAL 7%
SATISFIED 79%
ANALYSIS- When we compare the satisfaction level amongst the retailer towards stockiest it comes out to a satisfactory figure. This clearly suggests that satisfaction level amongst the retailers is present towards the stockiest in both the towns. Figures of 71% and 79% act as quite impressive when we talk about the satisfaction level. Neutral ones were genrally those who made payment in advances and rarely cared who so ever is the stockiest they dominated by a 20% and 7% in both the cites. While the non satisfied had row with the stockiest in past over cash discounts or over some other issues which accounted to 9% and 14% respectively.
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PARAMETER- whom does you feels more comfortable trading with companys PSR or stockiest representative?
ANY ONE 7%
VIDISHA
SSR 16%
PSR 77%
ANY ONE 6%
BINA
SSR 11%
PSR 83%
ANALYSIS- Amongst the Pilot Sales Representative (PSR) and Stockiest Sales Representative (SSR) maximum number of retailers wants to deal with PSR reason being that the scheme information and product availability can be properly known to retailers. This was the most critical parameters for me to study. The sales volume when PSR went on to beat was far much more than the SSR. This was clearly visible from the data of the two towns. To support my point the retailers felt that they were more comfortable with PSR. 77% and 83% retailers felt that they were more comfortable in dealing with the PSR.
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VIDISHA
SCHEMES 29%
DEMAND 35%
BINA
SCHEMES 29%
MARGIN 21%
DEMAND 26%
ANALYSIS- This is the story behind extra sales in Vidisha while the demand influences to maximum then to schemes whereas in Bina schemes are the most exciting factor which attracts the retailer. In Vidisha strong dominance of demand is observed over the others. While when we compare that with Bina schemes play a major role. In Vidisha 35% of retailers felt that demand is a most important factor to keep RBI products while the next dominance is of 29% which felt that it is the schemes on the products that motivate us. While on other hand in Bina schemes have a strong dominance over the demand. As 29% felt that it is the schemes that encourage them to keep those products followed by demand, consumer offers and margins.
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35% 65%
65 % shopkeepers from both the towns believe that visibility tends to increase sales.
While the rest 35% believe that customer is smart enough to purchase what he wants. As the company project Deep Dive consist of a number of initiatives one of which was visibility. Company has decided to spent a huge amount of money in visibility is basically creating awareness among rural areas about the products of companies. This is the method to convey companys mission and vision to rural areas through dealer boards, Tin plates and companys punch lines. Company also focused in store branding by propagation if scheme under which company organized a competition in which retailers visibility will be graded of different towns and the SS of that towns which has best visibility will get prizes like microwave oven and some cash amount. This program was win-win situation first company was able to do there product branding and also SS are also getting benefit out of it. Company made huge investment in number of various visibility tools across a number of towns i.e. Dealer Boards (34150 Nos) Tin Plates (22980 Nos) Wall Painting (766000 Sq Feet) In-Shop Branding (500 O/Ls)
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Great potential in the market- the market of Vidisha has a great potential in itself
as the growth figures clearly suggests. Stockiest must consider the criticality and look forward to the neighbouring small towns and villages population to increase his sales.
Lack of beat by the stockiest- beat ratio must be increased by the stockiest as the
market has a huge potential and the stockiest must look forward to it. Beat must be increased.
PSR turns up in achieving far much- when the satisfaction rate was compared
amongst the PSR and the stockiest representative most of the retailers felt that they feel more comfortable in dealing with the PSR. The stockiest must raise his standards and recruit good man power.
Target incentive scheme is very beneficial- there must be more and more of
target incentive schemes as the stockiest whole focus is upon attaining that and it acts as a win-win situation for both the stockiest as well as the company.
Seriousness over secondary missing- the soctkiest must take up the task of
secondary sales very seriously as the seriousness over the secondary was missing.
Consumer offers must be pushed more in this market as it attracts to a great deal- the attraction towards products offering with the consumer offer grabbed major attention in this market. Hence it must be more pushed into this market . PSR book implementation must be done by the stockiest.
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Dominance over the company- the stockiest must not have a dominance over the
company
Row between the stockiest and a wholesaler- there is a great row between the
stockiest and wholesaler over the cash discount. This must be avoided as it effects the working of the both.
Market criticalities must be understood at the upper level. Target must be accordingly so that no further negations must be performed. Terms and conditions must be mentioned and explained to the stockiest clearly while offering any target incentive program. PSR book implementation must be done by the stockiest. More concentration upon the visibility tools must be performed.
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Division for export of agri-commodities. The Division is today one of India's largest exporters. ITC's unique and now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya Pradesh. Now it extends to 10 states covering over 4 million farmers. ITC's first rural mall, christened 'Choupal Saagar' was inaugurated in August 2004 at Sehore. On the rural retail front, 24 'Choupal Saagars' are now operatonal in the 3 states of Madhya Pradesh, Maharashtra and Uttar Pradesh. With entry of this ITC has shifted its all the products concentration in the rural sector and its gaining huge success in terms of growth. PROJECT SHAKTI BY HULHindustan Unilever Limited (HUL) to tap this market conceived of Project Shakti. This project was started in 2001 with the aim of increasing the companys rural distribution reach as well as providing rural women with income-generating opportunities. This is a case where the social goals are helping achieve business goals. The recruitment of a Shakti Entrepreneur or Shakti Amma (SA) begins with the executives of HUL identifying the uncovered village. The representative of the company meets the panchayat and the village head and identify the woman who they believe will be suitable as a SA. After training she is asked to put up Rs 20,000 as investment which is used to buy products for selling. The products are then sold door-to-door or through petty shops at home. On an average a Shakti Amma makes a 10% margin on the products she sells. The major objectives were The Shakti entrepreneur program creates livelihood opportunities for underprivileged rural women. The Shakti Vani program works to improve the quality of life in rural India, by spreading awareness of best practices in health and hygiene. They are also studying the consumption habits of the rural people. SHAKTI VANI- An initiative which helps support Project Shakti is the Shakti Vani programme. Under this programme, trained communicators visit schools and village congregations to drive messages on sanitation, good hygiene practices and women empowerment. This serves as a rural communication vehicle and helps the SA in their sales. In 2001, the company embarked on an ambitious programme, Shakti. Through Shakti, HUL is creating micro-enterprise opportunities for rural women, thereby improving their livelihood and the standard of living in rural communities. Shakti also
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includes health and hygiene education through the Shakti Vani Programme, and creating access to relevant information through the iShakti community portal. The program now covers 15 states in India and has over 31,000 women entrepreneurs in its fold, reaching out to 100,000 villages and directly reaching to 150 million rural consumers.
DABUR-ASTRA
This is sort of training program me started by dabur to its retailers of the rural market to boost up there growth upto 15%.Advanced Sales Training for Retail Ascendance (ASTRA), is acustomised training programme for frontline sales force at Dabur India Ltd. ASTRA is a dedicated audio-visual sales training initiative launched to enhance the quality of field execution. The programme is aimed at managing channel complexities with respect to sales and distribution and is undertaken through 'train the trainer' programme using 75 professional actors to train more than 2,000 channel partners across the country. The Astra training consultancy module has been created in five vernacular Indian languages - Bengali, Tamil, Telugu, Malayalam and Kannada. Through this programme, weve trained nearly all of Daburs and its channel partners Sales force comprising Sales Officers, Stockists, Salesmen etc. Shopkeepers selling Dabur India's consumer products would now learn marketing through role-plays staged by professional actors at their shops. As part of a recent initiative titled Astra, advanced sales training for retail ascendance, FMCG major has recruited 75 sales and HR managers across the country who would educate over 2,000 distribution channel partners of the firm about the complexities of sales and distribution through the audio-visual medium. Dabur is targeting sales growth of above 15 per cent after implementing Astra, which was unveiled in May, and expects nearly 40 per cent growth in sales through modern trade and institutions, like hotels. The company also will keep a tab on its performance on a monthly and quarterly basis. Dabur has a distribution reach of 25 lakh retail outlets across the country. About 75 per cent of the company's sales come form rural areas, hence, it has created the Astra training consultancy module in five vernacular languages, Bengali, Tamil, telungu, Malayalam and Kannada. The company also expects rise in consumer spending in the rural areas and plans to spread the initiative in the rural market. Under Astra, Dabur has categorised its sales and distribution channels into finer segments, such as key grocers, mass grocers, chemist, wholesale, small outlet and modern trade.
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The programme will address specific needs and expectations of each channel in the areas such as, trade activation programmes, trade promotion programmes, brand/SKU focus, merchandising and managing channel conflict. "We have seen that attrition among stockists is very high, we hope through this programme it would encourage greater involvement of stockists in their job and sales," said Sudhakar. Dabur's own sales force consists of 450 employees in the country. Astra is a step ahead of Dare, driving achievement of retail excellence, introduced by the company in 2006. Dare was aimed at leveraging Dabur's brands performance in modern retail. Astra will encompass all the distribution channels including modern retail. It will also run refresher training courses every six months. Every sales officer in Dabur has to work according to a journey cycle that begins on the first of every month.
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RECOMMENDATIONS
The project was concerned with the companies initiative to grasp the rural market as the facts indicates the growing and fast emerging rural market than the urban areas. The companys initiative that is project deep dive is responsible for increasing sales of the products of the companies. Apart from this there are also some crtical issues where the companies should focus in order to enhance there working and also establishing there brand some of the recomendation from my point of view as I have myself visited market they are Measures should be made in order to educate the Customer about the products. The company should modify its advertising strategy and educate the customer about its age old existence and enhance its brand image and many of the persons does not know Reckitt Benckiser but all knows dettol. Every possible step should be taken nationwide for sales promotion measures and campaigns of the company in context of boosting sales and brand enhancement. There are sometimes changes in lending rate when under cutting stock are available thus this have to be kept in mind as it effects sales and also customer preference. Company should more focus on its brand instead of independent branding of products as all of the products of the company are successful thus tis would create a good company brand image in eyes of customers.
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A strong sector of Indias market is yet to be explored properly which can help in increasing the market share to a great extent. The company Deep Dive Plan is excellent and must focus on it with a great note. The company must constantly keep on increasing the size of the Deep Dive towns so that the reach becomes easier and faster.
Every possible step should be taken nationwide for sales promotion measures and campaigns of the company in context of boosting sales and brand enhancement.
Measures should be made in order to educate the Customer about the duplicate products.
The company must keep a check on the Stockiest to a great extent and monitor his working very closely in terms of secondary sales. The company must promote good incentive programmes for the PSRs and the stockiest so that the ultimate target to grab rural market share must be achieved.
The company should modify its advertising strategy and educate the customer about its age old existence and enhance its brand image.
Right on time concept is very important in the FMCG Industry because in the absence of it customers purchase other company products.
Company must understand the culture of rural market of India and must adapt to it accordingly. As the demand of the consumer offer goods rises in the rural market to a great extent hence it availability must be performed.
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LEARNINGS
Working of the company and FMCG sector Familiarity of the brands and there sales percentage Rate calculation and scheme calculation. QPS-quantity purchase scheme. Scheme given by company on extra percentage. Primary and secondary schemes ECHO BRANDS. Visibility target. Promotion and merchandising. Distributor and the retailers margin on the brands Under mark: how the discount is applied to the brands i.e amount/1+discount% Manipulation: how prices are manipulated to provide something extra Importance of cash discount Secondary sales- the most critical part in our sector and its great importance.
Working environment in the rural market. Sales and efforts to perform it. Tackling of retailers. Explanation of schemes to promote sales to accomplish my targets Helped a lot in understanding the importance of the deep dive areas. Role of deep dive areas in achieving my targets as well as companys target.
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BIBLIOGRAPHY
Books Principle of Management (Kotler) Kothari, C.R. Research Methodology: Method and Techniques Wishva Prakashan Pvt Ltd.
Websites www.google.com http://en.wikipedia.org/wiki/Fast_moving_consumer_goods http://www.reckittbenckiser.com/site/RKBR/Templates/Home.aspx?pageid=1 http://www.hotfrog.in/Companies/RECKITT-BENCKISER http://en.wikipedia.org/wiki/Dabur http://www.business-standard.com/india/news/dabur-uses-astra-to-boost-ruralsales/327802/ http://www.itcportal.com/the_itc_profile/history_evolution.html http://en.wikipedia.org/wiki/Demographics_of_India http://www.financialexpress.com/news/hll-project-shakti-to-cover-all-rural-india/100565/ http://populationcommission.nic.in/facts1.htm
http://www.rb.com/home
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