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  • Managerial Listening: People Think About Four Times Faster Than They Can Speak

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    professor7
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    Managerial listening involves four levels of intensity from casual to empathic. Active listening identifies main points, organizes, summarizes, visualizes, personalizes messages, and takes notes. Interactive listening uses open or closed, primary or secondary, neutral or directed questions. Special listening considers the total spoken and nonverbal environment to develop receptivity and motivate communication.

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    Managerial Listening

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    Managerial listening involves four levels of intensity from casual to empathic. Active listening identifies main points, organizes, summarizes, visualizes, personalizes messages, and takes notes. Interactive listening uses open or closed, primary or secondary, neutral or directed questions. Special listening considers the total spoken and nonverbal environment to develop receptivity and motivate communication.

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    12 views5 pages

    Managerial Listening: People Think About Four Times Faster Than They Can Speak

    Uploaded by

    professor7
    Managerial listening involves four levels of intensity from casual to empathic. Active listening identifies main points, organizes, summarizes, visualizes, personalizes messages, and takes notes. Interactive listening uses open or closed, primary or secondary, neutral or directed questions. Special listening considers the total spoken and nonverbal environment to develop receptivity and motivate communication.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 5

    Managerial Listening

    People think about four times faster than they can speak

    Levels of Intesity
    Deterimine the importance and complexity of the message and occasion Casual Factual Empathic

    Active Listening
    Identify main and supporting points Organizing Summarizing Visualizing Personalizing the message Taking notes

    Interactive Listening
    Asking open or closed questions Primary or secondary questions Neutral or directed questions

    Special
    Listen to the Total Environment
    Spoken Nonverbal

    Develop a climate that demonstrates receptivity so that people are motivated to communicate.

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