CUSTOMER SUCCESS

HDFC Bank
HDFC Bank Capitalizes with Data Protection and Storage Management Solutions from Symantec

As one of Indias largest financial institutions, HDFC Bank relies on data protection and storage management solutions from Symantec to help ensure its data and its business-critical applications are available around the clock. With data growing at a clip of 50 percent annually, the flexibility and automation features in VERITAS Storage Foundation software help HDFC Bank to keep up with demand while controlling costs and improving staff productivity by 10 percent. With VERITAS NetBackup software, HDFC is able to speed the backup process which translates into a 50 percent improvement in data center staff productivityand minimize the time that data is unavailable. When the various operational efficiency gains are tallied, HDFC Bank has realized a 98 percent return on investment since the software solution was implemented in 2003.
Robust data protection to meet rapid business growth

Company Profile HDFC Bank (www.hdfcbank.com), based in Mumbai, India, has INR45 billion (US$1.03 billion) in assets and operates nearly 500 branches in over 200 cities across the country. Industry Financial Services Solution Business Continuity Data Protection Storage Management

VERITAS provides a unique knowledge base that we are able to draw on as needed, and VERITAS Technical Support is excellent. As we move inevitably towards 24-hour-aday banking, our backup windows have all but disappeared.
Ram Sambasivan Vice President, Data Centers HDFC Bank

The numbers for just about everything in Indiafrom people to currency run high. In fact, languages spoken in the Indian Subcontinent have developed their own lexicon for large numbers. It comes as little surprise, then, that storage management and data protection in this part of the world, especially in financial services, is a monumental challenge. HDFC Bank was established in 1995, when India first began privatizing financial institutions. With strong economic growth in the country over the past decade, the numbers of branches, customers, employees, suppliers, IT applicationsand the terabytes of data that they produceare growing at a breakneck pace. The bank has nearly 500 branches and is adding new locations at the rate of three per week, of which some are open 24 hours a day, seven days a week. Managed by Mr. Ram Sambasivan, vice president of data centers, HDFC Bank maintains five data centers with 400-plus servers running more than 50 applications that transfer 3.5 terabytes of data per day to the banks nearly 500 branches. The applications (approximately 23 of which are business critical) and the data supported by them must be available to users by 6:00 a.m. every day.

CUSTOMER SUCCESS

A data protection and storage management solution based on Storage Foundation and NetBackup is helping HFDC Bank to accommodate 50% annual data growth while achieving operational efficiency gains equating to 98% ROI since 2003.

Our data center at Chandivali, Mumbai is spread out across three floors, Sambasivan says. Before we implemented the software solution from Symantec (formerly VERITAS Software), the operators had to run all over the place to conduct backups. Sometimes they missed a specific command or inadvertently inputted the wrong ones. It was very time consuming. So, we embarked on a journey to ensure 100 percent reliability, consistency of data, and applications to make our operation more efficient.
Centralized storage management with VERITAS Storage Foundation and NetBackup

SOLUTION AT A GLANCE
Business Drivers Improve operational efficiencies and staff productivity Ensure business continuity Automate manual tasks Technology Challenges Accommodate data volume growth Make data available to customers at branches and clearing house 24x7 Centralize management of IT operations Products VERITAS NetBackup 5.1 Enterprise Server VERITAS Storage Foundation (Volume Manager and File System) Technology Environment Storage: Hitachi Thunder 9570V and Hitachi Lightning 9960V Storage Systems; Sun StorEdge L700 tape library; Sun StorEdge 9960 system and A5200 and T3 disk arrays; HP StorageWorks MSL6030 tape library; StorageTek L700 tape library Server Platform: Sun Fire V880 and V480 servers running the Solaris Operating System, Dell PowerEdge 2850 and 3850 servers running Microsoft Windows 2000 and Microsoft Windows NT, HP AlphaServer running Tru 64 UNIX, IBM AS/400 running Linux operating system Databases: Microsoft SQL Server; Sybase 12.5 Adaptive Server Business Applications: Support retail liabilities, retail assets, cash management, corporate, treasury, depository, and other business funcitons Operating Systems: UNIX, Microsoft Windows 2000, Linux Services VERITAS Extended Support

We considered a lot of solutions and selected VERITAS, Sambasivan says. Not only does our rapid expansion place heavy demands on our people and systems, but the growth in our own institution, and in the industry at large, means our staffing resources are constantly evolving. Consequently, automating as many processes as possible was imperative and VERITAS Storage Foundation offers the broadest range of automation features. To ensure the data is always available, HDFC Bank relies on VERITAS NetBackup software. As the bank migrates to NetBackup 5.1, it will be able to take advantage of advanced features such as Advanced Client Instant Recovery, which delivers an automated, integrated, snapshot solution that reduces backup time and thereby speeds time to recovery. The functionality of NetBackup 5.1 is absolutely necessary for us to survive, says Sambasivan. Well also be taking advantage of [VERITAS] FlashSnap, so we can make point-intime copies of our business-critical data available off-host. That will not only help in ensuring backup and business continuity, but also in testing applications and all other processing needs.

We considered a lot of solutions and selected VERITAS. Not only does our rapid expansion place heavy demands on our people and systems, but the growth in our own institution, and in the industry at large, means our staffing resources are constantly evolving.
Ram Sambasivan Vice President, Data Centers HDFC Bank

HDFC BANK

From the development of our architecture, through our implementation and servicing our day-to-day needs, VERITAS continues to support us well.
Ram Sambasivan Vice President, Data Centers HDFC Bank

BUSINESS VALUE AND TECHNICAL BENEFITS

Return on Investment 98% ROI achieved since installation in 2003 Productivity 10% productivity improvement for data center staff via Storage Foundation 50% productivity improvement for data center staff via NetBackup Greater flexibility of IT resources Scalability 50% growth in data volumes without increasing backup time Flexibility Accommodating rapid business growth that includes three new branches weekly

Critical to the success of HDFC Banks business continuity plan is also the guidance it receives as part of its VERITAS Extended Support agreement. From the development of our architecture, through our implementation and servicing our day-to-day needs, VERITAS continues to support us well, Sambasivan says.
Banking on results that scale

By making full utilization of the automation features in VERITAS Storage Foundation software, HDFC Bank has been able to improve the productivity of data center staff by 10 percent. Backup times have held steady, even though backup volume has increased by nearly 50 percent. The vaulting and scheduling features in VERITAS NetBackup software have also been beneficial for HDFC Bank. Now, my tape librarians life is much easier, explains Sambasivan. He doesnt need to manually check the tapes any more. Rather, the tapes automatically eject, and he simply refers to the pick list to know which tapes to insert. Scheduling is much simpler too. The staff doesnt need to manually select the folders and files; there are no errors and nothing is overlooked or clumsily done. All they have to do is keep an eye on the Activity Monitor. Through these efficient operational enhancements, Sambasivan estimates that data center productivity has improved by 50 percent.

When all of the numbers are added together, the operational efficiency gains achieved via NetBackup and Storage Foundation software equate to a 98 percent return on investment since the two products were deployed in 2003. VERITAS solutions provide us with an easy interface and reliable results, Sambasivan says. VERITAS provides a unique knowledge base that we are able to draw on as needed, and VERITAS Technical Support is excellent. As we move inevitably towards 24-hour-a-day banking, our backup windows have all but disappeared. The automation and flexibility that VERITAS Storage Foundation and NetBackup provide across all our platforms, helps us keep up with the demands the business makes on us in IT.

Copyright 2005 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, NetBackup, Storage Foundation, and VERITAS are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.