1 FRUSTRATION, CONFLICT & STRESS FINAL 3 Frustration dissatisfaction: o a feeling of disappointment, exasperation, or weariness caused by goals being thwarted

ed or desires unsatisfied Sources of Frustration Physical factors physical characteristics that prevent an individual from attaining satisfaction and maintaining selfesteem e.g. poor health Intellectual differences mental abilities differ between individuals Socio-economic factors deprivation of privileges because of lack of resources to attain such Cultural origin inhibitions as dictated by cultural practices Conflict Being torn between two options where in one cannot decide. Sources of conflicts Aspiration vs abilities Adjusting aspirations to ones limitations Incompatible desires Inhibitions and desires Conflicting cultural values Stress Bodys non-specific response to any demand made upon it Stages of Stress Response Alarm reaction Activation of the sympathetic division of the nervous system The body pulsates with energy Resistance Body mobilizes its resources to overcome stress. Exhaustion When balance is not restored, the bodys capacity to handle stress has been pushed to the limit Sources of Stress Life Change Any event that requires a modification in the accustomed way of living E.g. death, injury, illness, pregnancy Daily Hassles Smaller, less life altering irritants that plague ones daily living Crowding Contributes to violence, crime, chronic, physical and mental illness The Workplace Psychological impairment, lowered job performance and satisfaction E.g. meeting deadlines, unmanageable workloads Managing Stress Awareness Be aware of the following: o Level of stress o Causes of stress o Stress indications Self-acceptance Accepting what we are as a result of lifes experience Responsibility Acknowledging that responsibility for change begins with the individual Coping skills Controlling the situation by coping Organizing self Efficient use of time Systematic relaxation o Breathing o Stretching o Visualization o Meditation