Brent A.

Hillyer
1129 West Drummond Place Unit 1 Chicago, IL 60614 630-667-5562 brent70dv@gmail.com http://www.linkedin.com/in/brentahillyer

OBJECTIVE Training Director, National Trainer, Training Developer

RELOCATE TX, CA, NY, WA Summary of Qualifications

12 years training experience 10 years sales and sales management experience 8 years of training management experience 10 years ADDIE training development experience 8 years web-based eLearning development experience 10 years ecommerce and business-to-business management Proficient use of LMS, virtual meeting and CRM software clients Proficient use of MS Word, PowerPoint, Excel, Dynamics CRM Excellent communication, interpersonal, organizational, and leadership skills Exceptional versatility with the ability to manage multiple tasks in a pressured environment Experience working with Fortune 500 companies

Professional Skills TRAINING & INSTRUCTIONAL DESIGN SKILLS

Partnered with decision makers to design successful training programs for multiple Fortune 500 companies Provided training to new employees and internal/external clients on process and soft-skill issues Created and pioneered the sales training programs for AutoNation, Camping World/Good Sam, Chase, and HUB International; some of the largest in the world. Created programs for sales, internal process, crm usage, networking, time management, and presentation skills Advanced to new positions and challenges steadily in both retail and training careers Recommended and launched two learning management systems for both internal training and revenue training for external clients Managed and mentored new employees during onboarding

Managed a team of training employees, including assignments, travel, and conduct Maintained large company relationships that led to multiple year contracts for training and core product offerings Partnered with VP of Business Development to launch HUB Internationals first outbound call center, this has generated millions in revenue in just two years Partnered to offer AutoNation a training development plan that generated 4 million dollars of revenue for AON-Resource Group Have trained over 30,000 participants live in person and over 10,000 virtually (combination of synchronous and asynchronous learning) Developed metrics that allow managers to gauge the effectiveness of training based on sales lift by region or participant Developed and recorded 42 walk-through training videos for a customer version of Microsoft Dynamics CRM, saving HUB $100,000 in production fees

MANAGEMENT SKILLS

Advanced steadily through the retail automotive industry from sales to management and director roles Supervise staff of 32 employees Recognized by Mazda for exceeding yearly same-store sales goal in just three months Maintained inventory control for multiple locations Delegated assignments and accounts to employees best equipped to maintain them Created action plans for employees who needed improvement Followed up on travel arrangements, consistent process, and results for team members Maintained updated financial and compliance standards for the industry Showed year over year increases in both customer retention and customer satisfaction scores Created one of the first ecommerce departments in auto dealerships

SALES and CUSTOMER SERVICE SKILLS

Delivered excellent customer service that resulted in 93-98% annual satisfaction Exceeded national sales goals and was recognized by numerous manufacturers Published and interviewed in numerous industry publications and manufacturer guide books Won several presentation skill awards Recognized by both Hyundai and Mazda as one of the top sales people in the nation

Education University of Houston-Clear Lake, Clear Lake, TX 1992 Bachelor of Business Management Rio Salado College, Online 2012-2013 (currently certifying) ASTD Certification Institute's Certified Professional in Learning and Performance Certification Prep

Illinois Insurance License and CE, Chicago, IL 2011 Producers License Travelers Insurance-Insurance Law and Compliance Course Certificate AFIP certification (Association of Finance and Insurance Professionals) 2004 Certificate Southeastern Community College / Center for Business Services 2000- Developing Management Performance Standards Certificate Employment History National Director of Training, Camping World/Good Sam, Lincolnshire, IL 04/12-12/12 (Please see attached Letter of Reference from my supervisor Randy Rahe) Training Director/ Training Development, HUB International, Chicago, IL 07/09-04/12 Proactive Sales Training (my company) contract, Shottenkirk Dealer Groups, Quincy, IL 12/0807/09 (contract completed) National Director of Training, Camping World/Good Sam, Lincolnshire, IL 08/07-12/08 Sales and Process Trainer, AutoNation, Chicago, IL, 4/06-08/07 National Trainer and Training Developer, AON, Glenview, IL 10/2001-04/06 Sales Manager/Finance Director , Mercedes-Benz of Naperville, Naperville, IL, 10/00-10/01 Sales Manager, Deery Brothers Auto Group, Burlington, IA, 01/00-10/00 Salesperson/Sales Manager, Downers Grove Imports, Downers Grove, IL, 01/98-01/00 Salesperson/Trainer, Bauer Mazda/Hyundai, Tinley Park, IL, 06/94-01/98 Salesperson, Deery Brothers Auto Group, Burlington, IA, 06/92-06/94 References (phone numbers available on submitted resume) Randall Rahe-Senior Vice President Business Development/Training Camping World/Good Sam 847-229-6410 Direct Line Todd Macumber- President, Risk Services Division HUB International 312-898-5067 (Cell) Chris Condon- Director, Training & Development HUB International 415-271-1868(Cell) David Worrell- Managing Director of Retail Training The Warranty Group (formally of AON) 312-356-2388 (Cell) Tim Wessel-Vice President of F&I Operations Camping World/Good Sam 678-612-1155 (Cell)