Introduction of the Topic

Needs are not satisfied Objectives are not achieved Employee dissatisfaction Dissatisfaction - individual is not happy in his job,

individual goals are not recognized Complaints - when an individual discusses it with another employee in the organization Grievance - When the dissatisfaction related to the work is brought to the notice of the management

SAGEM ORGA
Established in 1996
Syscom Corporation and Smart Chip Limited offers a full range of smart cards, hardware,

software, systems, system integration solutions for telecommunications, banking, healthcare and ID sectors possesses one of the worlds most modern production facilities for smart cards

Research Objectives
Primary Objectives

To study the impact of grievance redressal procedure on job satisfaction.

Secondary Objectives

Types of grievances Components of job satisfaction Factors that mostly lead to conflicts among the employees of the organization Factors adopted for grievance handling Effect of grievance redressal procedure on job satisfaction.

RESEARCH METHODOLOGY
RESEARCH DESIGN:

Descriptive Research
DATA COLLECTION METHODS USED:

Primary data: Personal Interaction, Questionnaire Secondary data: Internet

SAMPLING TECHNIQUE:

Sampling Design: Convenience sampling Sampling Unit: The sampling unit was limited to the employees of smart chip Sample size: 10

JOB SATISFACTION
90 80 70 60 50 40 30 20 10 0

strongly agreed mostly agreed agreed mostly disagreed strongly disagreed

FACTORS THAT LEAD TO GRIEVANCES AMONG THE EMPLOYEES

70 60 50 40 30 20 10 0

compensation promotions industrial relations working environment nature of work

policies

INITIAL REACTION OF EMPLOYEES TO THEIR ISSUES

keeping it to ownself
0 16% 66% 0

sharing with collegues

0 16% 33% 16% 33%
strongly agreed mostly agreed agreed mostly disagreed mostly disagreed

strongly agreed mostly agreed agreed mostly disagreed strongly disagreed

16%

discussing with supervisors

0 16% 33% 50% 0
strongly agreed mostly agreed agreed mostly disagreed strongly disagreed

METHODS FOR RESOLVING THE CONFLICT

problem solving compromising

mediation arbitration
win/lose accommodating avoidance 0 10 20 30 40 50 60

strongly disagreed mostly disagreed agreed mostly agreed strongly agreed

SATISFACTION LEVEL OF THE EMPLOYEES FOR THE CONFLICT RESOLVING PROCEDURE ADOPTED BY THE ORGANISATION

60 40
20 0
strongly agreed mostly agreed agreed mostly disagreed strongly disagreed

satisfaction level

CONFLICT RESOLVING IS AN IMPORTANT FUNCTION OF AN ORGANISATION

34%

66%

stongly agreed mostly agreed agreed mostly disagreed strongly disagreed

FINDINGS
An informal redressal system exists in the company. The company does not follow any Standard Operating Procedure

(SOP). Grievance redressal and the opportunities for self development are some of the major components of job satisfaction. Promotions and transfers are the important factors which lead to grievances among the employees of the organization. Most of the employees would like to share their complaints and disappointments with their colleagues and supervisors instead of keeping it themselves. Employees of the organization usually accommodate their needs or avoid the situation to resolve the conflicts. 66% of the surveyed employees believe that the conflict resolving is an important function of the organization.

LIMITATIONS OF THE STUDY

Employees were not ready to fill in the questionnaire

Many of the surveyed people did not reply all the

questions. The time period given for study was very limited. The sample size was very small which is may not represent the entire population of employees.

CONCLUSION

Grievance redressal is the major factor of job satisfaction

among employees of the organization conflict resolving procedure is an important function for the organization. The company do not follow any standard operating procedure for grievance redressal. Employees are satisfied with the method adopted by the organization for redressing the grievances or complaints of the employees which is based on randomize selection.